Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2022 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2022 Best In Klas
 

Patient Portals

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 77.9
Software average: 81.4
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2021-2022)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Epic
MyChart  
KLAS comments icon
89.4
n=66
+1%
A-
A
B
A-
A-
B+
         
 
 
 
 
 
athenahealth
athenaCommunicator  
KLAS comments icon
79.9
n=43
-1%
B
B
C+
C+
C+
B
         
 
 
 
 
 
Greenway Health
Greenway Patient Portal  
KLAS comments icon
77.9
n=22
+6%
C
B-
B
B
B
C-
         
 
 
 
 
 
Oracle Health
Cerner HealtheLife  
KLAS comments icon
77.6
n=23
+6%
C-
B
B-
C+
B
C+
         
 
 
 
 
 
NextGen Healthcare
Medfusion Patient Portal  
KLAS comments icon
67.1
n=19
-22%
D+
D+
D+
D+
C-
C-
         
 
 
 
 
 
Veradigm
Allscripts FollowMyHealth  
KLAS comments icon
60.2
n=25
-8%
F
F
D+
D
D+
D-
 
50.0
100.0
 
Company/solution
Trend
(2021-2022)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Epic
MyChart
 
89.4
n=66
KLAS comments icon  COMMENTS
    +1%
A-
A
B
A-
A-
B+
athenahealth
athenaCommunicator
 
79.9
n=43
KLAS comments icon  COMMENTS
    -1%
B
B
C+
C+
C+
B
Greenway Health
Greenway Patient Portal
 
77.9
n=22
KLAS comments icon  COMMENTS
    +6%
C
B-
B
B
B
C-
Oracle Health
Cerner HealtheLife
 
77.6
n=23
KLAS comments icon  COMMENTS
    +6%
C-
B
B-
C+
B
C+
NextGen Healthcare
Medfusion Patient Portal
 
67.1
n=19
KLAS comments icon  COMMENTS
    -22%
D+
D+
D+
D+
C-
C-
Veradigm
Allscripts FollowMyHealth
 
60.2
n=25
KLAS comments icon  COMMENTS
    -8%
F
F
D+
D
D+
D-
Company/solution
89.4
n=66
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
B
product
A-
relationship
A-
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B
operations
C+
product
C+
relationship
C+
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C
loyalty
B-
operations
B
product
B
relationship
B
value
C-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C-
loyalty
B
operations
B-
product
C+
relationship
B
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D+
loyalty
D+
operations
D+
product
D+
relationship
C-
value
C-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
F
loyalty
F
operations
D+
product
D
relationship
D+
value
D-
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
eClinicalWorks
Patient Portal *
L
73.4
n=12
D+
C+
B-
C+
C-
C-
       
 
 
 
 
 
MEDITECH
Patient and Consumer Health Portal *
L
91
n=6
A
A
A-
A-
A-
A-
 

L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
eClinicalWorks
Patient Portal *
L
culture
D+
loyalty
C+
operations
B-
product
C+
relationship
C-
value
C-
73.4
n=12
     
MEDITECH
Patient and Consumer Health Portal *
L
culture
A
loyalty
A
operations
A-
product
A-
relationship
A-
value
A-
91
n=6
 

L      

Company/solution
eClinicalWorks
Patient Portal * L
73.4
n=12
culture
D+
loyalty
C+
operations
B-
product
C+
relationship
C-
value
C-
 

MEDITECH
Patient and Consumer Health Portal * L
91
n=6
culture
A
loyalty
A
operations
A-
product
A-
relationship
A-
value
A-
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Portals Awards