Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2022 Model.LastYear=2023 Model.ShowLoggedOut=True
 
 
 
2022 Best In Klas
 

Patient Portals

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Solution Comparison
Category average: 77.9
Software average: 81.4
Grading Scale

Company/solution
Overall score
Total
evaluations
Trend
(2021-2022)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                   
Epic
MyChart  
KLAS comments icon
89.4
n=66
+1%
A-
A
B
A-
A-
B+
         
 
 
 
 
 
athenahealth
athenaCommunicator  
KLAS comments icon
79.9
n=43
-1%
B
B
C+
C+
C+
B
         
 
 
 
 
 
Greenway Health
Greenway Patient Portal  
KLAS comments icon
77.9
n=22
+6%
C
B-
B
B
B
C-
         
 
 
 
 
 
Oracle Health (Cerner)
Cerner HealtheLife  
KLAS comments icon
77.6
n=23
+6%
C-
B
B-
C+
B
C+
         
 
 
 
 
 
NextGen Healthcare
Medfusion Patient Portal  
KLAS comments icon
67.1
n=19
-22%
D+
D+
D+
D+
C-
C-
         
 
 
 
 
 
Veradigm (formerly Allscripts)
Allscripts FollowMyHealth  
KLAS comments icon
60.2
n=25
-8%
F
F
D+
D
D+
D-
 
50.0
100.0
 
*Limited Data
Company/solution
Trend
(2021-2022)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Epic
MyChart
 
89.4
n=66
KLAS comments icon  COMMENTS
    +1%
A-
A
B
A-
A-
B+
athenahealth
athenaCommunicator
 
79.9
n=43
KLAS comments icon  COMMENTS
    -1%
B
B
C+
C+
C+
B
Greenway Health
Greenway Patient Portal
 
77.9
n=22
KLAS comments icon  COMMENTS
    +6%
C
B-
B
B
B
C-
Oracle Health (Cerner)
Cerner HealtheLife
 
77.6
n=23
KLAS comments icon  COMMENTS
    +6%
C-
B
B-
C+
B
C+
NextGen Healthcare
Medfusion Patient Portal
 
67.1
n=19
KLAS comments icon  COMMENTS
    -22%
D+
D+
D+
D+
C-
C-
Veradigm (formerly Allscripts)
Allscripts FollowMyHealth
 
60.2
n=25
KLAS comments icon  COMMENTS
    -8%
F
F
D+
D
D+
D-
Company/solution
89.4
n=66
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
B
product
A-
relationship
A-
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B
operations
C+
product
C+
relationship
C+
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C
loyalty
B-
operations
B
product
B
relationship
B
value
C-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C-
loyalty
B
operations
B-
product
C+
relationship
B
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D+
loyalty
D+
operations
D+
product
D+
relationship
C-
value
C-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
F
loyalty
F
operations
D+
product
D
relationship
D+
value
D-
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions not ranked
 


L      *Limited Data
Company/solution
Overall performance score
Total
evaluations
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
eClinicalWorks
Patient Portal *
L
73.4
n=12
D+
C+
B-
C+
C-
C-
       
 
 
 
 
 
MEDITECH
Patient and Consumer Health Portal *
L
91
n=6
A
A
A-
A-
A-
A-
 

L      *Limited Data
Company/solution
Overall performance score
Total
evaluations
     
eClinicalWorks
Patient Portal *
L
culture
D+
loyalty
C+
operations
B-
product
C+
relationship
C-
value
C-
73.4
n=12
     
MEDITECH
Patient and Consumer Health Portal *
L
culture
A
loyalty
A
operations
A-
product
A-
relationship
A-
value
A-
91
n=6
 

L      *Limited Data

Company/solution
eClinicalWorks
Patient Portal * L
73.4
n=12
culture
D+
loyalty
C+
operations
B-
product
C+
relationship
C-
value
C-
 

MEDITECH
Patient and Consumer Health Portal * L
91
n=6
culture
A
loyalty
A
operations
A-
product
A-
relationship
A-
value
A-
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Portals Awards