2021 Best In KLAS Patient Portals

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

Performance

Patient Engagement Ecosystem 2023

13 July 23 | Adam Cherrington and Dan Czech

Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic MyChart	88.8	n=57	0%	A-	A	B	B+	A-	B

athenahealth athenaCommunicator	80.5	n=29	0%	C+	B	B-	B-	C+	B-

eClinicalWorks Patient Portal	78.1	n=15	0%	C-	B+	B-	C+	C+	C+

Greenway Health Greenway Patient Portal	73.2	n=20	0%	C	C+	C	C+	B-	D-

Oracle Health (Cerner) Cerner HealtheLife	73	n=23	0%	D	B-	C	C+	C	C

Veradigm (formerly Allscripts) Allscripts FollowMyHealth	65.7	n=23	0%	D+	D+	C-	D+	C-	F
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic MyChart 88.8 n=57 COMMENTS	0%	A-	A	B	B+	A-	B
athenahealth athenaCommunicator 80.5 n=29 COMMENTS	0%	C+	B	B-	B-	C+	B-
eClinicalWorks Patient Portal 78.1 n=15 COMMENTS	0%	C-	B+	B-	C+	C+	C+
Greenway Health Greenway Patient Portal 73.2 n=20 COMMENTS	0%	C	C+	C	C+	B-	D-
Oracle Health (Cerner) Cerner HealtheLife 73 n=23 COMMENTS	0%	D	B-	C	C+	C	C
Veradigm (formerly Allscripts) Allscripts FollowMyHealth 65.7 n=23 COMMENTS	0%	D+	D+	C-	D+	C-	F

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

MEDITECH Patient and Consumer Health Portal * L	87.6	n=12	B+	A	B	B	B+	A

NextGen Healthcare Medfusion Patient Portal * L	85.7	n=11	B+	B	B+	B+	B	B+

Company/solution	Overall performance score	Total evaluations

MEDITECH Patient and Consumer Health Portal * L culture B+ loyalty A operations B product B relationship B+ value A	87.6	n=12

NextGen Healthcare Medfusion Patient Portal * L culture B+ loyalty B operations B+ product B+ relationship B value B+	85.7	n=11

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