Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Patient Portals

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 79.2
Software average: 82.4
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2020-2021)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Epic
MyChart  
KLAS comments icon
88.8
n=57
0%
A-
A
B
B+
A-
B
         
 
 
 
 
 
athenahealth
athenaCommunicator  
KLAS comments icon
80.5
n=29
0%
C+
B
B-
B-
C+
B-
         
 
 
 
 
 
eClinicalWorks
Patient Portal  
KLAS comments icon
78.1
n=15
0%
C-
B+
B-
C+
C+
C+
         
 
 
 
 
 
Greenway Health
Greenway Patient Portal  
KLAS comments icon
73.2
n=20
0%
C
C+
C
C+
B-
D-
         
 
 
 
 
 
Oracle Health
Cerner HealtheLife  
KLAS comments icon
73
n=23
0%
D
B-
C
C+
C
C
         
 
 
 
 
 
Veradigm
Allscripts FollowMyHealth  
KLAS comments icon
65.7
n=23
0%
D+
D+
C-
D+
C-
F
 
50.0
100.0
 
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Epic
MyChart
 
88.8
n=57
KLAS comments icon  COMMENTS
    0%
A-
A
B
B+
A-
B
athenahealth
athenaCommunicator
 
80.5
n=29
KLAS comments icon  COMMENTS
    0%
C+
B
B-
B-
C+
B-
eClinicalWorks
Patient Portal
 
78.1
n=15
KLAS comments icon  COMMENTS
    0%
C-
B+
B-
C+
C+
C+
Greenway Health
Greenway Patient Portal
 
73.2
n=20
KLAS comments icon  COMMENTS
    0%
C
C+
C
C+
B-
D-
Oracle Health
Cerner HealtheLife
 
73
n=23
KLAS comments icon  COMMENTS
    0%
D
B-
C
C+
C
C
Veradigm
Allscripts FollowMyHealth
 
65.7
n=23
KLAS comments icon  COMMENTS
    0%
D+
D+
C-
D+
C-
F
Company/solution
88.8
n=57
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
B
product
B+
relationship
A-
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C+
loyalty
B
operations
B-
product
B-
relationship
C+
value
B-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C-
loyalty
B+
operations
B-
product
C+
relationship
C+
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C
loyalty
C+
operations
C
product
C+
relationship
B-
value
D-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D
loyalty
B-
operations
C
product
C+
relationship
C
value
C
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D+
loyalty
D+
operations
C-
product
D+
relationship
C-
value
F
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
MEDITECH
Patient and Consumer Health Portal *
L
87.6
n=12
B+
A
B
B
B+
A
       
 
 
 
 
 
NextGen Healthcare
Medfusion Patient Portal *
L
85.7
n=11
B+
B
B+
B+
B
B+
 

L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
MEDITECH
Patient and Consumer Health Portal *
L
culture
B+
loyalty
A
operations
B
product
B
relationship
B+
value
A
87.6
n=12
     
NextGen Healthcare
Medfusion Patient Portal *
L
culture
B+
loyalty
B
operations
B+
product
B+
relationship
B
value
B+
85.7
n=11
 

L      

Company/solution
MEDITECH
Patient and Consumer Health Portal * L
87.6
n=12
culture
B+
loyalty
A
operations
B
product
B
relationship
B+
value
A
 

NextGen Healthcare
Medfusion Patient Portal * L
85.7
n=11
culture
B+
loyalty
B
operations
B+
product
B+
relationship
B
value
B+
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Portals Awards