A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 79.2
Software average: 82.4
Overall performance score (100-point scale) |
Trend (2020-2021) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
Epic
MyChart |
88.8 |
0%
|
n=57
|
A-
|
A
|
B
|
B+
|
A-
|
B
|
|
|
|
|
|
|
||||||
athenahealth
athenaCommunicator |
80.5 |
0%
|
n=29
|
C+
|
B
|
B-
|
B-
|
C+
|
B-
|
|
|
|
|
|
|
||||||
eClinicalWorks
Patient Portal |
78.1 |
0%
|
n=15
|
C-
|
B+
|
B-
|
C+
|
C+
|
C+
|
|
|
|
|
|
|
||||||
Greenway Health
Greenway Patient Portal |
73.2 |
0%
|
n=20
|
C
|
C+
|
C
|
C+
|
B-
|
D-
|
|
|
|
|
|
|
||||||
Oracle Health
Cerner HealtheLife |
73.0 |
0%
|
n=23
|
D
|
B-
|
C
|
C+
|
C
|
C
|
|
|
|
|
|
|
||||||
Veradigm
Allscripts FollowMyHealth |
65.7 |
0%
|
n=23
|
D+
|
D+
|
C-
|
D+
|
C-
|
F
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
MEDITECH
Patient and Consumer Health Portal L |
87.6 |
n=12
|
B+
|
A
|
B
|
B
|
B+
|
A
|
|
|
|
|
|
||||
NextGen Healthcare
Medfusion Patient Portal L |
85.7 |
n=11
|
B+
|
B
|
B+
|
B+
|
B
|
B+
|
Patient and Consumer Health Portal L
n=12
Medfusion Patient Portal L
n=11