A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Category average: 79.2
Software average: 82.4
Company/solution |
Total evaluations |
Trend (2020-2021) |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
Epic
MyChart |
88.8 |
n=57
|
0%
|
A-
|
A
|
B
|
B+
|
A-
|
B
|
|
|
|
|
|
|
||||||
athenahealth
athenaCommunicator |
80.5 |
n=29
|
0%
|
C+
|
B
|
B-
|
B-
|
C+
|
B-
|
|
|
|
|
|
|
||||||
eClinicalWorks
Patient Portal |
78.1 |
n=15
|
0%
|
C-
|
B+
|
B-
|
C+
|
C+
|
C+
|
|
|
|
|
|
|
||||||
Greenway Health
Greenway Patient Portal |
73.2 |
n=20
|
0%
|
C
|
C+
|
C
|
C+
|
B-
|
D-
|
|
|
|
|
|
|
||||||
Oracle Health (Cerner)
Cerner HealtheLife |
73 |
n=23
|
0%
|
D
|
B-
|
C
|
C+
|
C
|
C
|
|
|
|
|
|
|
||||||
Veradigm (formerly Allscripts)
Allscripts FollowMyHealth |
65.7 |
n=23
|
0%
|
D+
|
D+
|
C-
|
D+
|
C-
|
F
|
|
50.0 |
100.0 |
*Limited Data |
Company/solution |
Trend
(2020-2021) |
Culture |
Loyalty |
Operations |
Product |
Relationship |
Value |
|
Epic
MyChart 88.8
n=57
|
0%
|
A-
|
A
|
B
|
B+
|
A-
|
B
|
|
athenahealth
athenaCommunicator 80.5
n=29
|
0%
|
C+
|
B
|
B-
|
B-
|
C+
|
B-
|
|
eClinicalWorks
Patient Portal 78.1
n=15
|
0%
|
C-
|
B+
|
B-
|
C+
|
C+
|
C+
|
|
Greenway Health
Greenway Patient Portal 73.2
n=20
|
0%
|
C
|
C+
|
C
|
C+
|
B-
|
D-
|
|
Oracle Health (Cerner)
Cerner HealtheLife 73
n=23
|
0%
|
D
|
B-
|
C
|
C+
|
C
|
C
|
|
Veradigm (formerly Allscripts)
Allscripts FollowMyHealth 65.7
n=23
|
0%
|
D+
|
D+
|
C-
|
D+
|
C-
|
F
|
Company/solution |
Overall performance score | Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
MEDITECH
Patient and Consumer Health Portal * L |
87.6 |
n=12
|
B+
|
A
|
B
|
B
|
B+
|
A
|
|
|
|
|
|
||||
NextGen Healthcare
Medfusion Patient Portal * L |
85.7 |
n=11
|
B+
|
B
|
B+
|
B+
|
B
|
B+
|
Company/solution |
Overall
performance score
|
Total evaluations |
MEDITECH
Patient and Consumer Health Portal * L culture
B+
loyalty
A
operations
B
product
B
relationship
B+
value
A
|
87.6 |
n=12
|
NextGen Healthcare
Medfusion Patient Portal * L culture
B+
loyalty
B
operations
B+
product
B+
relationship
B
value
B+
|
85.7 |
n=11
|
Patient and Consumer Health Portal * L
n=12
Medfusion Patient Portal * L
n=11