A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 78.4
Software average: 80.3
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
Epic
MyChart |
88.7 |
-1%
|
n=69
|
A-
|
A
|
B
|
B+
|
A-
|
B+
|
|
|
|
|
|
|
||||||
athenahealth
athenaCommunicator |
84.4 |
+6%
|
n=37
|
B
|
A-
|
B
|
B
|
B
|
B
|
|
|
|
|
|
|
||||||
Greenway Health
Greenway Patient Portal |
83.0 |
+7%
|
n=18
|
B
|
A-
|
B-
|
B+
|
C
|
B-
|
|
|
|
|
|
|
||||||
Veradigm
(formerly Allscripts) FollowMyHealth |
69.7 |
+16%
|
n=20
|
C
|
C-
|
C-
|
C-
|
C
|
D+
|
|
|
|
|
|
|
||||||
Oracle Health
(Cerner) HealtheLife |
69.1 |
-11%
|
n=19
|
D-
|
C+
|
C
|
C-
|
C
|
D+
|
|
|
|
|
|
|
||||||
NextGen Healthcare
Medfusion Patient Portal |
58.9 |
-12%
|
n=19
|
F
|
F
|
D+
|
D-
|
D
|
F
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
eClinicalWorks
Patient Portal L |
59 |
n=15
|
F
|
D
|
D
|
D-
|
F
|
D-
|
|
|
|
|
|
||||
MEDITECH
Patient and Consumer Health Portal L |
82.9 |
n=8
|
B+
|
B+
|
B-
|
C+
|
B
|
B-
|
Patient Portal L
n=15
Patient and Consumer Health Portal L
n=8
Ranked solutions for which at least 95% of respondents answered yes.
MyChart
Greenway Patient Portal
HealtheLife
MyChart
MyChart
Greenway Patient Portal
HealtheLife
MyChart