Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Patient Portals

 
 
 
 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 78.4
Software average: 80.3
Grading Scale

Overall performance score
(100-point scale)
Trend
(2022-2023)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Epic
MyChart  
KLAS comments icon
88.7
-1%
n=69
A-
A
B
B+
A-
B+
         
 
 
 
 
 
athenahealth
athenaCommunicator  
KLAS comments icon
84.4
+6%
n=37
B
A-
B
B
B
B
         
 
 
 
 
 
Greenway Health
Greenway Patient Portal  
KLAS comments icon
83.0
+7%
n=18
B
A-
B-
B+
C
B-
         
 
 
 
 
 
Veradigm
(formerly Allscripts) FollowMyHealth  
KLAS comments icon
69.7
+16%
n=20
C
C-
C-
C-
C
D+
         
 
 
 
 
 
Oracle Health
(Cerner) HealtheLife  
KLAS comments icon
69.1
-11%
n=19
D-
C+
C
C-
C
D+
         
 
 
 
 
 
NextGen Healthcare
Medfusion Patient Portal  
KLAS comments icon
58.9
-12%
n=19
F
F
D+
D-
D
F
 
50.0
100.0
 
88.7
n=69
 
culture
A-
loyalty
A
operations
B
product
B+
relationship
A-
value
B+
 
 
culture
B
loyalty
A-
operations
B
product
B
relationship
B
value
B
 
 
culture
B
loyalty
A-
operations
B-
product
B+
relationship
C
value
B-
 
 
culture
C
loyalty
C-
operations
C-
product
C-
relationship
C
value
D+
 
 
culture
D-
loyalty
C+
operations
C
product
C-
relationship
C
value
D+
 
 
culture
F
loyalty
F
operations
D+
product
D-
relationship
D
value
F
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L      
Overall Performance Score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
eClinicalWorks
Patient Portal
L
59
n=15
F
D
D
D-
F
D-
       
 
 
 
 
 
MEDITECH
Patient and Consumer Health Portal
L
82.9
n=8
B+
B+
B-
C+
B
B-
 

L      

&nbps;
eClinicalWorks
Patient Portal L
59
n=15
culture
F
loyalty
D
operations
D
product
D-
relationship
F
value
D-
 

MEDITECH
Patient and Consumer Health Portal L
82.9
n=8
culture
B+
loyalty
B+
operations
B-
product
C+
relationship
B
value
B-
 
 
 
 
Other Notable Performances Other Notable Performances
 


Ranked solutions for which at least 95% of respondents answered yes.
Part of long-term plans?
Epic
MyChart
n=68  100%
Greenway Health
Greenway Patient Portal
n=17  100%
Oracle Health (Cerner)
HealtheLife
n=18  100%
Would you buy again?
Epic
MyChart
n=67  97%
Part of Long Term Plans?
Epic
MyChart
n=68  100%
Greenway Health
Greenway Patient Portal
n=17  100%
Oracle Health (Cerner)
HealtheLife
n=18  100%
Would you buy again?
Epic
MyChart
n=67  97%
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Portals Awards