Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Patient Portals

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 78.4
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Epic
MyChart  
KLAS comments icon
88.7
n=69
-1%
A-
A
B
B+
A-
B+
         
 
 
 
 
 
athenahealth
athenaCommunicator  
KLAS comments icon
84.4
n=37
+6%
B
A-
B
B
B
B
         
 
 
 
 
 
Greenway Health
Greenway Patient Portal  
KLAS comments icon
83
n=18
+7%
B
A-
B-
B+
C
B-
         
 
 
 
 
 
Veradigm
(formerly Allscripts) FollowMyHealth  
KLAS comments icon
69.7
n=20
+16%
C
C-
C-
C-
C
D+
         
 
 
 
 
 
Oracle Health
(Cerner) HealtheLife  
KLAS comments icon
69.1
n=19
-11%
D-
C+
C
C-
C
D+
         
 
 
 
 
 
NextGen Healthcare
Medfusion Patient Portal  
KLAS comments icon
58.9
n=19
-12%
F
F
D+
D-
D
F
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Epic
MyChart
 
88.7
n=69
KLAS comments icon  COMMENTS
    -1%
A-
A
B
B+
A-
B+
athenahealth
athenaCommunicator
 
84.4
n=37
KLAS comments icon  COMMENTS
    +6%
B
A-
B
B
B
B
Greenway Health
Greenway Patient Portal
 
83
n=18
KLAS comments icon  COMMENTS
    +7%
B
A-
B-
B+
C
B-
Veradigm
(formerly Allscripts) FollowMyHealth
 
69.7
n=20
KLAS comments icon  COMMENTS
    +16%
C
C-
C-
C-
C
D+
Oracle Health
(Cerner) HealtheLife
 
69.1
n=19
KLAS comments icon  COMMENTS
    -11%
D-
C+
C
C-
C
D+
NextGen Healthcare
Medfusion Patient Portal
 
58.9
n=19
KLAS comments icon  COMMENTS
    -12%
F
F
D+
D-
D
F
Company/solution
88.7
n=69
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
B
product
B+
relationship
A-
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
A-
operations
B
product
B
relationship
B
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
A-
operations
B-
product
B+
relationship
C
value
B-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C
loyalty
C-
operations
C-
product
C-
relationship
C
value
D+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D-
loyalty
C+
operations
C
product
C-
relationship
C
value
D+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
F
loyalty
F
operations
D+
product
D-
relationship
D
value
F
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
eClinicalWorks
Patient Portal *
L
59
n=15
F
D
D
D-
F
D-
       
 
 
 
 
 
MEDITECH
Patient and Consumer Health Portal *
L
82.9
n=8
B+
B+
B-
C+
B
B-
 

L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
eClinicalWorks
Patient Portal *
L
culture
F
loyalty
D
operations
D
product
D-
relationship
F
value
D-
59
n=15
     
MEDITECH
Patient and Consumer Health Portal *
L
culture
B+
loyalty
B+
operations
B-
product
C+
relationship
B
value
B-
82.9
n=8
 

L      

Company/solution
eClinicalWorks
Patient Portal * L
59
n=15
culture
F
loyalty
D
operations
D
product
D-
relationship
F
value
D-
 

MEDITECH
Patient and Consumer Health Portal * L
82.9
n=8
culture
B+
loyalty
B+
operations
B-
product
C+
relationship
B
value
B-
 
 
 
 
OtherNotablePerformances_Symbol  
Other notable performances in Patient Portals Other notable performances
 


Solutions for which at least 95% of respondents answered yes.
Part of long-term plans?
Epic
Epic MyChart
n=68  100%
Greenway Health
Greenway Health Greenway Patient Portal
n=17  100%
Oracle Health (Cerner)
Oracle Health (Cerner) HealtheLife
n=18  100%
Would you buy again?
Epic
Epic MyChart
n=67  97%
Part of Long Term Plans?
Epic
Epic MyChart
n=68  100%
Greenway Health
Greenway Health Greenway Patient Portal
n=17  100%
Oracle Health (Cerner)
Oracle Health (Cerner) HealtheLife
n=18  100%
Would you buy again?
Epic
Epic MyChart
n=67  97%
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Portals Awards