2023 Best In KLAS Patient Portals

As the digital landscape grows in healthcare and other industries, patients are expecting more seamless and convenient access to healthcare and therefore report that self-scheduling is one of their top healthcare engagement priorities . Provider organizations are responding by offering patient self-scheduling functionality to both increase patient convenience and reduce staff burden. This report focuses on five standalone patient self-scheduling solutions to understand their ease of use, why they were chosen over other types of solutions (e.g., EHR functionality), and whether they are worth the money. Additional insights about the broader patient self-scheduling market are also included.

The term “digital front door” has become popular in recent years across the healthcare industry. Increasingly, it is used to refer to patient interactions not only before visits but also during and after care. The Health Management Academy and KLAS Research have partnered to create this guide, aimed at helping healthcare organizations understand the market as a whole and their vendor options.

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.

Performance

Patient Engagement Ecosystem 2023

13 July 23 | Adam Cherrington and Dan Czech

Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic MyChart	88.7	n=69	-1%	A-	A	B	B+	A-	B+

athenahealth athenaCommunicator	84.4	n=37	+6%	B	A-	B	B	B	B

Greenway Health Greenway Patient Portal	83	n=18	+7%	B	A-	B-	B+	C	B-

Veradigm (formerly Allscripts) FollowMyHealth	69.7	n=20	+16%	C	C-	C-	C-	C	D+

Oracle Health (Cerner) HealtheLife	69.1	n=19	-11%	D-	C+	C	C-	C	D+

NextGen Healthcare Medfusion Patient Portal	58.9	n=19	-12%	F	F	D+	D-	D	F
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic MyChart 88.7 n=69 COMMENTS	-1%	A-	A	B	B+	A-	B+
athenahealth athenaCommunicator 84.4 n=37 COMMENTS	+6%	B	A-	B	B	B	B
Greenway Health Greenway Patient Portal 83 n=18 COMMENTS	+7%	B	A-	B-	B+	C	B-
Veradigm (formerly Allscripts) FollowMyHealth 69.7 n=20 COMMENTS	+16%	C	C-	C-	C-	C	D+
Oracle Health (Cerner) HealtheLife 69.1 n=19 COMMENTS	-11%	D-	C+	C	C-	C	D+
NextGen Healthcare Medfusion Patient Portal 58.9 n=19 COMMENTS	-12%	F	F	D+	D-	D	F

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

eClinicalWorks Patient Portal * L	59	n=15	F	D	D	D-	F	D-

MEDITECH Patient and Consumer Health Portal * L	82.9	n=8	B+	B+	B-	C+	B	B-

Company/solution	Overall performance score (100-point scale)	Total evaluations

eClinicalWorks Patient Portal * L culture F loyalty D operations D product D- relationship F value D-	59	n=15

MEDITECH Patient and Consumer Health Portal * L culture B+ loyalty B+ operations B- product C+ relationship B value B-	82.9	n=8

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