Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2024 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2024 Best In Klas
 

Patient Portals

 
 
 
 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 77.0
Software average: 79.6
Grading Scale

Overall performance score
(100-point scale)
Trend
(2023-2024)
# of unique orgs
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Epic
MyChart  
KLAS comments icon
90.1
+2%
72
A-
A+
B+
B+
A-
A-
         
 
 
 
 
 
athenahealth
athenaCommunicator  
KLAS comments icon
83.6
-1%
58
B
A-
B
B
C+
B
         
 
 
 
 
 
MEDITECH
Patient and Consumer Health Portal  
KLAS comments icon
76.5
-8%
19
C+
B
C
C
C+
C
         
 
 
 
 
 
eClinicalWorks
Patient Portal  
KLAS comments icon
73.8
+25%
17
C-
C+
C
C
C
C
         
 
 
 
 
 
Greenway Health
Greenway Patient Portal  
KLAS comments icon
67.2
-19%
45
C-
D+
D+
C-
D+
D
         
 
 
 
 
 
Oracle Health
Patient Portal  
KLAS comments icon
65.8
-5%
17
D+
C-
C-
D
D
D
         
 
 
 
 
 
Veradigm
FollowMyHealth  
KLAS comments icon
63.8
-8%
15
D
D-
C-
D
D
D+
         
 
 
 
 
 
NextGen Healthcare
NextGen PxP Portal  
KLAS comments icon
55.9
-5%
25
F
F
D+
F
D
F
 
50.0
100.0
 
 
culture
A-
loyalty
A+
operations
B+
product
B+
relationship
A-
value
A-
 
 
culture
B
loyalty
A-
operations
B
product
B
relationship
C+
value
B
 
 
culture
C+
loyalty
B
operations
C
product
C
relationship
C+
value
C
 
 
culture
C-
loyalty
C+
operations
C
product
C
relationship
C
value
C
 
 
culture
C-
loyalty
D+
operations
D+
product
C-
relationship
D+
value
D
 
 
culture
D+
loyalty
C-
operations
C-
product
D
relationship
D
value
D
 
 
culture
D
loyalty
D-
operations
C-
product
D
relationship
D
value
D+
 
 
culture
F
loyalty
F
operations
D+
product
F
relationship
D
value
F
 
 
 
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Portals Awards

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