A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 77.0
Software average: 79.6
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
Epic
MyChart |
90.1 |
+2%
|
72
|
A-
|
A+
|
B+
|
B+
|
A-
|
A-
|
|
|
|
|
|
|
||||||
athenahealth
athenaCommunicator |
83.6 |
-1%
|
58
|
B
|
A-
|
B
|
B
|
C+
|
B
|
|
|
|
|
|
|
||||||
MEDITECH
Patient and Consumer Health Portal |
76.5 |
-8%
|
19
|
C+
|
B
|
C
|
C
|
C+
|
C
|
|
|
|
|
|
|
||||||
eClinicalWorks
Patient Portal |
73.8 |
+25%
|
17
|
C-
|
C+
|
C
|
C
|
C
|
C
|
|
|
|
|
|
|
||||||
Greenway Health
Greenway Patient Portal |
67.2 |
-19%
|
45
|
C-
|
D+
|
D+
|
C-
|
D+
|
D
|
|
|
|
|
|
|
||||||
Oracle Health
Patient Portal |
65.8 |
-5%
|
17
|
D+
|
C-
|
C-
|
D
|
D
|
D
|
|
|
|
|
|
|
||||||
Veradigm
FollowMyHealth |
63.8 |
-8%
|
15
|
D
|
D-
|
C-
|
D
|
D
|
D+
|
|
|
|
|
|
|
||||||
NextGen Healthcare
NextGen PxP Portal |
55.9 |
-5%
|
25
|
F
|
F
|
D+
|
F
|
D
|
F
|
|
50.0 |
100.0 |