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Decision Insights™ Acute Care EHR (Global) Commentary

Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
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Featured  Reports

Global HIT Trends 2025: Interest in AI Rapidly Expanding Across All Regions
Global HIT Trends 2025:
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Latin America EHR 2024: A Look at Market Share & Vendor Performance
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UK & Ireland EPR 2024: A Look into Suppliers’ Broader Portfolios
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Altera Digital Health Sunrise Acute Care (Global) Sunrise Acute Care (Global)
 

Being Replaced

Analyst/Coordinator

I don't feel like we have received any ongoing support from Altera Digital Health. That is one of...

 or  to see details.

 

Title Goes Here

Analyst/Coordinator

The biggest reason that we are moving away from Sunrise Acute Care is that it is a really old...

 or  to see details.

ChipSoft HiX EMR/EHR (Global) (Mostly Netherlands) ChipSoft HiX EMR/EHR (Global) (Mostly Netherlands)
 

Title Goes Here

Manager

We are going through big organizational changes, and we are going to consolidate to a single...

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Considered

Manager

Our organization is making some changes, and we are moving everyone to a single EPR. So we will...

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CISTEC AG KISIM (Switzerland Only) (Global) KISIM (Switzerland Only) (Global)
 

Title Goes Here

Physician

We are currently looking at new EHRs. Our EPR is facing the end of its life. We need more integrated...

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Title Goes Here

Physician

CISTEC AG's system is still alive, and it is already part of our fleet, so we could stay with it. We...

 or  to see details.

Cloud Solutions VIDA (Global) (Mostly Saudi Arabia) VIDA (Global) (Mostly Saudi Arabia)
 

Title Goes Here

Manager

We are looking at Cloud Solutions' system, but it would be a nightmare to teach our team how to...

 or  to see details.

Dedalus Enterprise Management (Global) Enterprise Management (Global)
 

Title Goes Here

Unknown

Dedalus' system is good, and our medical team loved its screens. They found those screens to be very...

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Dedalus ORBIS (Global)(Central Europe) ORBIS (Global)(Central Europe)
 

Title Goes Here

Physician

We are considering Dedalus' system since it seems to be well integrated.

 or  to see details.

 

Title Goes Here

Manager

Using ORBIS would be a big challenge for us because we haven't scaled to the point where we would...

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Epic EpicCare Inpatient EHR (Global) EpicCare Inpatient EHR (Global)
 

Decided / Likely Choice

Analyst/Coordinator

We chose Epic's solution because it seemed to be the most modern solution. When we did focus groups,...

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Title Goes Here

Unknown

We are looking at EpicCare Inpatient EHR, but we have heard that the system is horrible and requires...

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Title Goes Here

Analyst/Coordinator

Epic was really costly, but we chose them because their tool is modern and has better...

 or  to see details.

 

Title Goes Here

Manager

We are open to knowing more about Epic’s system because we will have to learn a new layout no matter...

 or  to see details.

 

Title Goes Here

Unknown

There was an assumption that we would pick Epic's system because it could meet some of our needs...

 or  to see details.

 

Title Goes Here

Physician

Integration is something we are looking for, and Epic has some of the more integrated systems out there....

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Title Goes Here

Manager

Our health system is going through large changes, and we want to move everyone to the same...

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Title Goes Here

Unknown

We considered switching to EpicCare Inpatient EMR, but when we contacted Epic, there was literally...

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Health Insights Asia MEDiCACLOUDCARE (Global) MEDiCACLOUDCARE (Global)
 

Title Goes Here

Unknown

Health Insights looks good, and we are leaning toward their system. The vendor's EHR is very nice,...

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InterSystems TrakCare (Global) TrakCare (Global)
 

Title Goes Here

Manager

We are at a bit of a crossroads with TrakCare EPR. We either need to invest heavily in it to upgrade...

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Title Goes Here

Manager

We are assessing whether we want to stay with TrakCare EPR or find another solution. TrakCare EPR is...

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IQVIA Hospital Information System (Global) IQVIA Hospital Information System (Global)
 

Title Goes Here

Unknown

We are leaning toward IQVIA's system, but IQVIA doesn't have a financial system. We might have to...

 or  to see details.

 

Title Goes Here

Manager

We are considering IQVIA because their system has been implemented in a couple of organizations in...

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MEDITECH Enterprise Medical Record 6.x and Expanse (Global) Enterprise Medical Record 6.x and Expanse (Global)
 

Title Goes Here

Manager

We have signed on to the new MEDITECH as a Service platform, so we are going to probably be on...

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Title Goes Here

Unknown

We chose MEDITECH's product because things were a bit cheaper, and there was less risk because we...

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Title Goes Here

Unknown

We looked at MEDITECH's system, but it wasn't really an option for us because of our complexity. We...

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Title Goes Here

Unknown

We looked at MEDITECH's system. We were interested in that system because the vendor talked about...

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MEDITECH Legacy (Global) MEDITECH Legacy (Global)
 

Title Goes Here

Manager

We are staying with MEDITECH, but are signing on to their new platform. This version was old.

 or  to see details.

 

Title Goes Here

Unknown

We left MAGIC Patient Care Inquiry because we had already had another solution in one of our...

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MV SOUL MV (Global) (Mostly Brazil) SOUL MV (Global) (Mostly Brazil)
 

Title Goes Here

Manager

We considered SOUL MV because the price was competitive, but MV didn’t have as much to offer our...

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Napier Healthcare Napier HIS (Global) (Middle East/Africa) Napier HIS (Global) (Middle East/Africa)
 

Title Goes Here

Manager

We chose to leave Napier HIS because it wasn't able to address some of our issues. Our organization...

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Title Goes Here

Manager

We gave the vendor chances, but they really failed to consider us. That is why they did not stay in...

 or  to see details.

NEXUS / HIS (Global) (Mostly Germany) NEXUS / HIS (Global) (Mostly Germany)
 

Title Goes Here

Physician

We are just getting into things, and NEXUS seems to have one of the more integrated EHR systems in...

 or  to see details.

NTT DATA ehCOS Clinic (Global) ehCOS Clinic (Global)
 

Title Goes Here

Unknown

We looked at NTT DATA's system, and it was good, but we are still leaning toward other systems that...

 or  to see details.

Oracle Health i.s.h.med (Global) i.s.h.med (Global)
 

Title Goes Here

Physician

We are considering Oracle Health's offering as part of our search for a new EHR.

 or  to see details.

Oracle Health Millennium PowerChart (Global) Millennium PowerChart (Global)
 

Title Goes Here

Manager

We are doing an evaluation of the market because Oracle Health is coming out with a new platform....

 or  to see details.

 

Title Goes Here

Unknown

We chose Cerner's system because it scored higher than the other options. We also heard that Oracle...

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Title Goes Here

Unknown

We are considering Cerner, but we have heard that their system is horrible and archaic. Also, Oracle...

 or  to see details.

 

Title Goes Here

Unknown

We considered switching to Millennium PowerChart because one of the advantages of Millennium...

 or  to see details.

Orion Health Concerto EPR (Global) Concerto EPR (Global)
 

Title Goes Here

Manager

We are considering Orion Health's system, but it is generally used more as a clinical portal and...

 or  to see details.

Philips Tasy Java/HTML5 (Global) Philips Tasy Java/HTML5 (Global)
 

Title Goes Here

Manager

We are replacing Philips Tasy Java because Philips basically stopped working on the system, so the...

 or  to see details.

 

Title Goes Here

Manager

We decided to go with Philips Tasy HTML5 because of financial reasons and because of the things that...

 or  to see details.






Featured  Reports

Global HIT Trends 2025: Interest in AI Rapidly Expanding Across All Regions
Global HIT Trends 2025:
Interest in AI Rapidly Expanding Across All Regions
April 2025
View Report
Latin America EHR 2024: A Look at Market Share & Vendor Performance
View Report
UK & Ireland EPR 2024: A Look into Suppliers’ Broader Portfolios
View Report
Related ReportsView All Reports
Performance
KLAS article icon
Latin America EHR 2024
04 October 24    |   Eder Lagemann and Spencer Corbett
EHR purchasing in Latin America has fluctuated over the last few years, initially declining at the onset of the pandemic before rising in 2023, when the total number of acute care beds impacted by an EHR purchase decision was over 62% higher than in 2021. This report provides an update on which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market share data and customer satisfaction feedback were collected from 97 respondents, representing 75 separate organizations in 12 countries and territories. In this report, market share data for Latin America is examined first, followed by customer satisfaction data (when available) in Brazil and in other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
Market Share
KLAS article icon
Global (Non-US) EHR Market Share 2024
08 July 24    |   Everton Santos and Jonathan Christensen
Healthcare organizations across the world are continuing to prioritize EHR initiatives; although the total number of EHR purchase decisions finalized in 2023 was slightly below the average of recent years, the number of hospitals impacted by the contracts is at a five-year high thanks to several large regional decisions being finalized. In 2023, KLAS validated 186 EHR purchase decisions impacting 734 hospitals and over 128,000 beds. KLAS validated 28 different EHR vendors selected in 35 different countries and territories. Based on the validated EHR decisions, Europe and Oceania were the most active markets, followed by Latin America and Canada.
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.


Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos



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