Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Patient Communications

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 86.2
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
CipherHealth
CipherOutreach  
KLAS comments icon
89.8
n=24
0%
A-
A
B+
B+
A-
A
         
 
 
 
 
 
RevSpring
Talksoft Patient Engagement  
KLAS comments icon
88.5
n=20
+3%
A-
A-
B+
A-
A-
B+
         
 
 
 
 
 
Upfront
PatientBond  
88.5
n=26
-3%
A-
A-
B+
B+
A-
A-
         
 
 
 
 
 
Artera
(WELL Health) Artera  
KLAS comments icon
87.3
n=24
-5%
B+
B+
B+
B
A-
A-
         
 
 
 
 
 
Luma Health
Luma Health  
KLAS comments icon
85.7
n=42
-1%
B
A-
B
B+
B+
B+
         
 
 
 
 
 
TeleVox
(Intrado) HouseCalls Pro  
KLAS comments icon
79.7
n=23
N/A
C+
C+
B-
B
B-
B+
         
 
 
 
 
 
Relatient
Patient Engagement Platform  
KLAS comments icon
79.1
n=31
-7%
C
B-
B
B-
C+
B
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
CipherHealth
CipherOutreach
 
89.8
n=24
KLAS comments icon  COMMENTS
    0%
A-
A
B+
B+
A-
A
RevSpring
Talksoft Patient Engagement
 
88.5
n=20
KLAS comments icon  COMMENTS
    +3%
A-
A-
B+
A-
A-
B+
Upfront
PatientBond
 
88.5
n=26
    -3%
A-
A-
B+
B+
A-
A-
Artera
(WELL Health) Artera
 
87.3
n=24
KLAS comments icon  COMMENTS
    -5%
B+
B+
B+
B
A-
A-
Luma Health
Luma Health
 
85.7
n=42
KLAS comments icon  COMMENTS
    -1%
B
A-
B
B+
B+
B+
TeleVox
(Intrado) HouseCalls Pro
 
79.7
n=23
KLAS comments icon  COMMENTS
    N/A
C+
C+
B-
B
B-
B+
Relatient
Patient Engagement Platform
 
79.1
n=31
KLAS comments icon  COMMENTS
    -7%
C
B-
B
B-
C+
B
Company/solution
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
B+
product
B+
relationship
A-
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
B+
product
A-
relationship
A-
value
B+
 
KLAS comments icon  COMMENTS
Upfront
PatientBond
88.5
n=26
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
B+
product
B+
relationship
A-
value
A-
 
 
Censinet assessment N/A
 
culture
B+
loyalty
B+
operations
B+
product
B
relationship
A-
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
A-
operations
B
product
B+
relationship
B+
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C+
loyalty
C+
operations
B-
product
B
relationship
B-
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C
loyalty
B-
operations
B
product
B-
relationship
C+
value
B
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
HealthTalk A.I.
*
L
97.1
n=7
A+
--
A
A
A+
A+
       
 
 
 
 
 
Klara
*
L
92.5
n=10
A
A+
B+
A-
A
A
       
 
 
 
 
 
PerfectServe
Patient & Family Communication (CareWire) *
L
91.4
n=8
A
A+
B+
A-
A-
A
       
 
 
 
 
 
Upfront
*
L
92.6
n=8
A+
A+
A-
B
A+
A
 

L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
HealthTalk A.I.
*
L
culture
A+
loyalty
--
operations
A
product
A
relationship
A+
value
A+
97.1
n=7
     
Klara
*
L
culture
A
loyalty
A+
operations
B+
product
A-
relationship
A
value
A
92.5
n=10
     
PerfectServe
Patient & Family Communication (CareWire) *
L
culture
A
loyalty
A+
operations
B+
product
A-
relationship
A-
value
A
91.4
n=8
     
Upfront
*
L
culture
A+
loyalty
A+
operations
A-
product
B
relationship
A+
value
A
92.6
n=8
 

L      

Company/solution
HealthTalk A.I.
* L
97.1
n=7
culture
A+
loyalty
--
operations
A
product
A
relationship
A+
value
A+
 

Klara
* L
92.5
n=10
culture
A
loyalty
A+
operations
B+
product
A-
relationship
A
value
A
 

PerfectServe
Patient & Family Communication (CareWire) * L
91.4
n=8
culture
A
loyalty
A+
operations
B+
product
A-
relationship
A-
value
A
 

Upfront
* L
92.6
n=8
culture
A+
loyalty
A+
operations
A-
product
B
relationship
A+
value
A
 
 
 
 
OtherNotablePerformances_Symbol  
Other notable performances in Patient Communications Other notable performances
 


Solutions for which at least 95% of respondents answered yes.
Avoids charging for every little thing?
Upfront
Upfront PatientBond
n=21  96%
Keeps all promises?
Upfront
Upfront PatientBond
n=23  96%
RevSpring
RevSpring Talksoft Patient Engagement
n=19  95%
Part of long-term plans?
CipherHealth
CipherHealth CipherOutreach
n=22  100%
Would you buy again?
CipherHealth
CipherHealth CipherOutreach
n=23  96%
RevSpring
RevSpring Talksoft Patient Engagement
n=18  95%
Avoids charging for every little thing?
Upfront
Upfront PatientBond
n=21  96%
 
Keeps all promises?
Upfront
Upfront PatientBond
n=23  96%
RevSpring
RevSpring Talksoft Patient Engagement
n=19  95%
 
Part of Long Term Plans?
CipherHealth
CipherHealth CipherOutreach
n=22  100%
Would you buy again?
CipherHealth
CipherHealth CipherOutreach
n=23  96%
RevSpring
RevSpring Talksoft Patient Engagement
n=18  95%
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Communications Awards