Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2022 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Patient Outreach

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Solution Comparison
Category average: 87.2
Software average: 80.3
Grading Scale

Company/solution
Overall score
Total
evaluations
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
Censinet
assessment
                     
WELL Health
WELL  
KLAS comments icon
91.6
n=24
0%
A
A
B+
A-
A-
A
         
 
 
 
 
 
 
CipherHealth
CipherOutreach  
KLAS comments icon
89.4
n=48
0%
A-
A
A-
B+
B+
A-
         
 
 
 
 
 
 
Relatient
Patient Engagement Platform  
KLAS comments icon
89.4
n=42
-0%
A-
A
B+
A-
B+
A
         
 
 
 
 
 
 
Wolters Kluwer
EmmiEngage  
KLAS comments icon
88
n=22
0%
A
A-
A-
B
A-
B
         
 
 
 
 
 
 
RevSpring
: Patient Engagement (TalkSoft)  
KLAS comments icon
87.7
n=17
0%
A-
A-
B+
B
B
A
         
 
 
 
 
 
 
Luma Health
(Mostly Ambulatory)  
KLAS comments icon
84.1
n=33
0%
B+
B
B
B
B
B+
         
 
 
 
 
 
 
SR Health by Solutionreach
SR Health Platform (Mostly Ambulatory)  
81.1
n=27
-0%
B
B-
B+
B-
C-
B+
 
50.0
100.0
 
*Limited Data
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
WELL Health
WELL
 
91.6
n=24
KLAS comments icon  COMMENTS
    0%
A
A
B+
A-
A-
A
CipherHealth
CipherOutreach
 
89.4
n=48
KLAS comments icon  COMMENTS
    0%
A-
A
A-
B+
B+
A-
Relatient
Patient Engagement Platform
 
89.4
n=42
KLAS comments icon  COMMENTS
    -0%
A-
A
B+
A-
B+
A
Wolters Kluwer
EmmiEngage
 
88
n=22
KLAS comments icon  COMMENTS
    0%
A
A-
A-
B
A-
B
RevSpring
: Patient Engagement (TalkSoft)
 
87.7
n=17
KLAS comments icon  COMMENTS
    0%
A-
A-
B+
B
B
A
Luma Health
(Mostly Ambulatory)
 
84.1
n=33
KLAS comments icon  COMMENTS
    0%
B+
B
B
B
B
B+
SR Health by Solutionreach
SR Health Platform (Mostly Ambulatory)
 
81.1
n=27
    -0%
B
B-
B+
B-
C-
B+
Company/solution
 
Censinet assessment N/A
 
culture
A
loyalty
A
operations
B+
product
A-
relationship
A-
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
A-
product
B+
relationship
B+
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
B+
product
A-
relationship
B+
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A
loyalty
A-
operations
A-
product
B
relationship
A-
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
B+
product
B
relationship
B
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B+
loyalty
B
operations
B
product
B
relationship
B
value
B+
 
KLAS comments icon  COMMENTS
SR Health by Solutionreach
SR Health Platform (Mostly Ambulatory)
81.1
n=27
 
Censinet assessment N/A
 
culture
B
loyalty
B-
operations
B+
product
B-
relationship
C-
value
B+
 
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions not ranked
 


L  S        *Limited Data
Company/solution
Overall performance score
Total
evaluations
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
Censinet
assessment
                   
Allscripts
FollowMyHealth Mobile Patient Experience (HealthGrid) * L
69.1
n=11
C-
D+
C+
C-
C
D+
       
 
 
 
 
 
 
Health Catalyst
Twistle *
L
91.6
n=17
A
A+
A-
B+
A
A
       
 
 
 
 
 
 
IBM
Watson Health Outreach (Phytel) *
L
82.5
n=7
B
B-
B+
B
B-
B
       
 
 
 
 
 
 
Intrado
(West) HouseCalls (TeleVox) * L S
74.4
n=9
C
D
B
C+
D
B+
       
 
 
 
 
 
 
PerfectServe
Patient & Family Communication (CareWire) (Mostly Non-Acute) *
L
85.4
n=7
C+
B
A-
B+
B
A
 

L  S        *Limited Data
Company/solution
Overall performance score
Total
evaluations
     
Allscripts
FollowMyHealth Mobile Patient Experience (HealthGrid) * L
culture
C-
loyalty
D+
operations
C+
product
C-
relationship
C
value
D+
69.1
n=11
     
Health Catalyst
Twistle *
L
culture
A
loyalty
A+
operations
A-
product
B+
relationship
A
value
A
91.6
n=17
     
IBM
Watson Health Outreach (Phytel) *
L
culture
B
loyalty
B-
operations
B+
product
B
relationship
B-
value
B
82.5
n=7
     
Intrado
(West) HouseCalls (TeleVox) * L S
culture
C
loyalty
D
operations
B
product
C+
relationship
D
value
B+
74.4
n=9
     
PerfectServe
Patient & Family Communication (CareWire) (Mostly Non-Acute) *
L
culture
C+
loyalty
B
operations
A-
product
B+
relationship
B
value
A
85.4
n=7
 

L  S        *Limited Data

Company/solution
Allscripts
FollowMyHealth Mobile Patient Experience (HealthGrid) * L
69.1
n=11
culture
C-
loyalty
D+
operations
C+
product
C-
relationship
C
value
D+
 

Health Catalyst
Twistle * L
91.6
n=17
culture
A
loyalty
A+
operations
A-
product
B+
relationship
A
value
A
 

IBM
Watson Health Outreach (Phytel) * L
82.5
n=7
culture
B
loyalty
B-
operations
B+
product
B
relationship
B-
value
B
 

Intrado
(West) HouseCalls (TeleVox) * L S
74.4
n=9
culture
C
loyalty
D
operations
B
product
C+
relationship
D
value
B+
 

PerfectServe
Patient & Family Communication (CareWire) (Mostly Non-Acute) * L
85.4
n=7
culture
C+
loyalty
B
operations
A-
product
B+
relationship
B
value
A
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Outreach Awards