A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Category average: 86.5
Software average: 82.4
Company/solution |
Total evaluations |
Trend (2020-2021) |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
Artera (Well Health)
WELL Health WELL 
|
91.6 |
n=24
|
N/A
|
A
|
A
|
B+
|
A-
|
A-
|
A
|
|
| |
|
|
|
|
||||||
|
CipherHealth
CipherOutreach
|
89.4 |
n=48
|
0%
|
A-
|
A
|
A-
|
B+
|
B+
|
A-
|
|
| |
|
|
|
|
||||||
|
Relatient
Patient Engagement Platform
|
89.4 |
n=42
|
0%
|
A-
|
A
|
B+
|
A-
|
B+
|
A
|
|
| |
|
|
|
|
||||||
|
Wolters Kluwer
EmmiEngage
|
88 |
n=22
|
0%
|
A
|
A-
|
A-
|
B
|
A-
|
B
|
|
| |
|
|
|
|
||||||
|
RevSpring
: Patient Engagement (TalkSoft)
|
87.7 |
n=17
|
N/A
|
A-
|
A-
|
B+
|
B
|
B
|
A
|
|
| |
|
|
|
|
||||||
|
Luma Health
(Mostly Ambulatory)
|
84.1 |
n=33
|
0%
|
B+
|
B
|
B
|
B
|
B
|
B+
|
|
| |
|
|
|
|
||||||
|
SR Health by Solutionreach
SR Health Platform (Mostly Ambulatory) |
81.1 |
n=27
|
0%
|
B
|
B-
|
B+
|
B-
|
C-
|
B+
|
|
50.0 |
100.0 |
*Limited Data |
||||||||
Company/solution |
Trend
(2020-2021) |
 Culture |
 Loyalty |
 Operations |
 Product |
 Relationship |
 Value |
|
|
Artera (Well Health)
WELL Health WELL 91.6
n=24
COMMENTS
|
N/A
|
A
|
A
|
B+
|
A-
|
A-
|
A
|
|
|
CipherHealth
CipherOutreach 89.4
n=48
COMMENTS
|
0%
|
A-
|
A
|
A-
|
B+
|
B+
|
A-
|
|
|
Relatient
Patient Engagement Platform 89.4
n=42
COMMENTS
|
0%
|
A-
|
A
|
B+
|
A-
|
B+
|
A
|
|
|
Wolters Kluwer
EmmiEngage 88
n=22
COMMENTS
|
0%
|
A
|
A-
|
A-
|
B
|
A-
|
B
|
|
|
RevSpring
: Patient Engagement (TalkSoft) 87.7
n=17
COMMENTS
|
N/A
|
A-
|
A-
|
B+
|
B
|
B
|
A
|
|
|
Luma Health
(Mostly Ambulatory) 84.1
n=33
COMMENTS
|
0%
|
B+
|
B
|
B
|
B
|
B
|
B+
|
|
|
SR Health by Solutionreach
SR Health Platform (Mostly Ambulatory) 81.1
n=27
|
0%
|
B
|
B-
|
B+
|
B-
|
C-
|
B+
|
Company/solution
91.6
n=24
Censinet assessment N/A
culture
A
loyalty
A
operations
B+
product
A-
relationship
A-
value
A
COMMENTS
89.4
n=48
Censinet assessment N/A
culture
A-
loyalty
A
operations
A-
product
B+
relationship
B+
value
A-
COMMENTS
89.4
n=42
Censinet assessment N/A
culture
A-
loyalty
A
operations
B+
product
A-
relationship
B+
value
A
COMMENTS
88
n=22
Censinet assessment N/A
culture
A
loyalty
A-
operations
A-
product
B
relationship
A-
value
B
COMMENTS
Censinet assessment N/A
culture
A-
loyalty
A-
operations
B+
product
B
relationship
B
value
A
COMMENTS
84.1
n=33
Censinet assessment N/A
culture
B+
loyalty
B
operations
B
product
B
relationship
B
value
B+
COMMENTS
SR Health by Solutionreach
SR Health Platform (Mostly Ambulatory)
SR Health Platform (Mostly Ambulatory)
81.1
n=27
Censinet assessment N/A
culture
B
loyalty
B-
operations
B+
product
B-
relationship
C-
value
B+
Solutions not ranked
L S *Limited Data
Company/solution |
Overall performance score | Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Health Catalyst
Twistle * L |
91.6 |
n=17
|
A
|
A+
|
A-
|
B+
|
A
|
A
|
| |
|
|
|
|
||||
|
IBM
Watson Health Outreach (Phytel) * L |
82.5 |
n=7
|
B
|
B-
|
B+
|
B
|
B-
|
B
|
| |
|
|
|
|
||||
|
PerfectServe
Patient & Family Communication (CareWire) (Mostly Non-Acute) * L |
85.4 |
n=7
|
C+
|
B
|
A-
|
B+
|
B
|
A
|
| |
|
|
|
|
||||
|
TeleVox (Intrado)
Intrado (West) HouseCalls (TeleVox) * L S |
74.4 |
n=9
|
C
|
D
|
B
|
C+
|
D
|
B+
|
| |
|
|
|
|
||||
|
Veradigm (formerly Allscripts)
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L |
69.1 |
n=11
|
C-
|
D+
|
C+
|
C-
|
C
|
D+
|
L S *Limited Data
Company/solution |
Overall
performance score
|
Total evaluations |
|
Health Catalyst
Twistle * L culture
A
loyalty
A+
operations
A-
product
B+
relationship
A
value
A
|
91.6 |
n=17
|
|
IBM
Watson Health Outreach (Phytel) * L culture
B
loyalty
B-
operations
B+
product
B
relationship
B-
value
B
|
82.5 |
n=7
|
|
PerfectServe
Patient & Family Communication (CareWire) (Mostly Non-Acute) * L culture
C+
loyalty
B
operations
A-
product
B+
relationship
B
value
A
|
85.4 |
n=7
|
|
TeleVox (Intrado)
Intrado (West) HouseCalls (TeleVox) * L S culture
C
loyalty
D
operations
B
product
C+
relationship
D
value
B+
|
74.4 |
n=9
|
|
Veradigm (formerly Allscripts)
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L culture
C-
loyalty
D+
operations
C+
product
C-
relationship
C
value
D+
|
69.1 |
n=11
|
L S *Limited Data
Company/solution
Health Catalyst
Twistle * L
Twistle * L
91.6
n=17
n=17
culture
A
loyalty
A+
operations
A-
product
B+
relationship
A
value
A
IBM
Watson Health Outreach (Phytel) * L
Watson Health Outreach (Phytel) * L
82.5
n=7
n=7
culture
B
loyalty
B-
operations
B+
product
B
relationship
B-
value
B
PerfectServe
Patient & Family Communication (CareWire) (Mostly Non-Acute) * L
Patient & Family Communication (CareWire) (Mostly Non-Acute) * L
85.4
n=7
n=7
culture
C+
loyalty
B
operations
A-
product
B+
relationship
B
value
A
TeleVox (Intrado)
Intrado (West) HouseCalls (TeleVox) * L S
Intrado (West) HouseCalls (TeleVox) * L S
74.4
n=9
n=9
culture
C
loyalty
D
operations
B
product
C+
relationship
D
value
B+
Veradigm (formerly Allscripts)
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
69.1
n=11
n=11
culture
C-
loyalty
D+
operations
C+
product
C-
relationship
C
value
D+
