Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Patient Outreach

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 86.5
Software average: 82.4
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2020-2021)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Artera
WELL Health WELL  
KLAS comments icon
91.6
n=24
N/A
A
A
B+
A-
A-
A
         
 
 
 
 
 
CipherHealth
CipherOutreach  
KLAS comments icon
89.4
n=48
0%
A-
A
A-
B+
B+
A-
         
 
 
 
 
 
Relatient
Patient Engagement Platform  
KLAS comments icon
89.4
n=42
0%
A-
A
B+
A-
B+
A
         
 
 
 
 
 
Wolters Kluwer
EmmiEngage  
KLAS comments icon
88
n=22
0%
A
A-
A-
B
A-
B
         
 
 
 
 
 
RevSpring
: Patient Engagement (TalkSoft)  
KLAS comments icon
87.7
n=17
N/A
A-
A-
B+
B
B
A
         
 
 
 
 
 
Luma Health
(Mostly Ambulatory)  
KLAS comments icon
84.1
n=33
0%
B+
B
B
B
B
B+
         
 
 
 
 
 
SR Health by Solutionreach
SR Health Platform (Mostly Ambulatory)  
81.1
n=27
0%
B
B-
B+
B-
C-
B+
 
50.0
100.0
 
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Artera
WELL Health WELL
 
91.6
n=24
KLAS comments icon  COMMENTS
    N/A
A
A
B+
A-
A-
A
CipherHealth
CipherOutreach
 
89.4
n=48
KLAS comments icon  COMMENTS
    0%
A-
A
A-
B+
B+
A-
Relatient
Patient Engagement Platform
 
89.4
n=42
KLAS comments icon  COMMENTS
    0%
A-
A
B+
A-
B+
A
Wolters Kluwer
EmmiEngage
 
88
n=22
KLAS comments icon  COMMENTS
    0%
A
A-
A-
B
A-
B
RevSpring
: Patient Engagement (TalkSoft)
 
87.7
n=17
KLAS comments icon  COMMENTS
    N/A
A-
A-
B+
B
B
A
Luma Health
(Mostly Ambulatory)
 
84.1
n=33
KLAS comments icon  COMMENTS
    0%
B+
B
B
B
B
B+
SR Health by Solutionreach
SR Health Platform (Mostly Ambulatory)
 
81.1
n=27
    0%
B
B-
B+
B-
C-
B+
Company/solution
 
Censinet assessment N/A
 
culture
A
loyalty
A
operations
B+
product
A-
relationship
A-
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
A-
product
B+
relationship
B+
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
B+
product
A-
relationship
B+
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A
loyalty
A-
operations
A-
product
B
relationship
A-
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
B+
product
B
relationship
B
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B+
loyalty
B
operations
B
product
B
relationship
B
value
B+
 
KLAS comments icon  COMMENTS
SR Health by Solutionreach
SR Health Platform (Mostly Ambulatory)
81.1
n=27
 
Censinet assessment N/A
 
culture
B
loyalty
B-
operations
B+
product
B-
relationship
C-
value
B+
 
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L    S      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Health Catalyst
Twistle *
L
91.6
n=17
A
A+
A-
B+
A
A
       
 
 
 
 
 
IBM
Watson Health Outreach (Phytel) * L
82.5
n=7
B
B-
B+
B
B-
B
       
 
 
 
 
 
PerfectServe
Patient & Family Communication (CareWire) (Mostly Non-Acute) *
L
85.4
n=7
C+
B
A-
B+
B
A
       
 
 
 
 
 
TeleVox (Intrado)
Intrado (West) HouseCalls (TeleVox) * L S
74.4
n=9
C
D
B
C+
D
B+
       
 
 
 
 
 
Veradigm
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
69.1
n=11
C-
D+
C+
C-
C
D+
 

L    S      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Health Catalyst
Twistle *
L
culture
A
loyalty
A+
operations
A-
product
B+
relationship
A
value
A
91.6
n=17
     
IBM
Watson Health Outreach (Phytel) * L
culture
B
loyalty
B-
operations
B+
product
B
relationship
B-
value
B
82.5
n=7
     
PerfectServe
Patient & Family Communication (CareWire) (Mostly Non-Acute) *
L
culture
C+
loyalty
B
operations
A-
product
B+
relationship
B
value
A
85.4
n=7
     
TeleVox (Intrado)
Intrado (West) HouseCalls (TeleVox) * L S
culture
C
loyalty
D
operations
B
product
C+
relationship
D
value
B+
74.4
n=9
     
Veradigm
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
culture
C-
loyalty
D+
operations
C+
product
C-
relationship
C
value
D+
69.1
n=11
 

L    S      

Company/solution
Health Catalyst
Twistle * L
91.6
n=17
culture
A
loyalty
A+
operations
A-
product
B+
relationship
A
value
A
 

IBM
Watson Health Outreach (Phytel) * L
82.5
n=7
culture
B
loyalty
B-
operations
B+
product
B
relationship
B-
value
B
 

PerfectServe
Patient & Family Communication (CareWire) (Mostly Non-Acute) * L
85.4
n=7
culture
C+
loyalty
B
operations
A-
product
B+
relationship
B
value
A
 

TeleVox (Intrado)
Intrado (West) HouseCalls (TeleVox) * L S
74.4
n=9
culture
C
loyalty
D
operations
B
product
C+
relationship
D
value
B+
 

Veradigm
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
69.1
n=11
culture
C-
loyalty
D+
operations
C+
product
C-
relationship
C
value
D+
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Outreach Awards