Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2022 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2022 Best In Klas
 

Patient Outreach

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 87.2
Software average: 81.4
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2021-2022)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Artera
WELL Health WELL  
KLAS comments icon
92
n=31
0%
A
A+
A-
A-
A-
A
         
 
 
 
 
 
Upfront
PatientBond  
91.6
n=25
N/A
A
A
A-
B+
A
A
         
 
 
 
 
 
Health Catalyst
Twistle by Health Catalyst Twistle  
KLAS comments icon
90.5
n=29
-1%
A
A
B+
B+
A
A-
         
 
 
 
 
 
CipherHealth
CipherOutreach  
KLAS comments icon
89.4
n=37
0%
A-
A-
A-
B+
A-
A-
         
 
 
 
 
 
Get Well
GetWell Loop (HealthLoop)  
KLAS comments icon
88.2
n=30
N/A
A-
A-
B+
B
A-
A-
         
 
 
 
 
 
Wolters Kluwer
EmmiEngage  
KLAS comments icon
88.2
n=31
0%
A
B+
B+
B+
A
B+
         
 
 
 
 
 
Luma Health
 
KLAS comments icon
86.8
n=28
+3%
A-
A-
B
B+
B
A-
         
 
 
 
 
 
RevSpring
: Patient Engagement (Talksoft)  
KLAS comments icon
85.8
n=20
-2%
A-
B+
B-
B
B
A-
         
 
 
 
 
 
Relatient
Patient Engagement Platform  
KLAS comments icon
84.6
n=30
-5%
B
B+
B
B+
B-
B+
 
50.0
100.0
 
Company/solution
Trend
(2021-2022)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Artera
WELL Health WELL
 
92
n=31
KLAS comments icon  COMMENTS
    0%
A
A+
A-
A-
A-
A
Upfront
PatientBond
 
91.6
n=25
    N/A
A
A
A-
B+
A
A
Health Catalyst
Twistle by Health Catalyst Twistle
 
90.5
n=29
KLAS comments icon  COMMENTS
    -1%
A
A
B+
B+
A
A-
CipherHealth
CipherOutreach
 
89.4
n=37
KLAS comments icon  COMMENTS
    0%
A-
A-
A-
B+
A-
A-
Get Well
GetWell Loop (HealthLoop)
 
88.2
n=30
KLAS comments icon  COMMENTS
    N/A
A-
A-
B+
B
A-
A-
Wolters Kluwer
EmmiEngage
 
88.2
n=31
KLAS comments icon  COMMENTS
    0%
A
B+
B+
B+
A
B+
Luma Health
 
86.8
n=28
KLAS comments icon  COMMENTS
    +3%
A-
A-
B
B+
B
A-
RevSpring
: Patient Engagement (Talksoft)
 
85.8
n=20
KLAS comments icon  COMMENTS
    -2%
A-
B+
B-
B
B
A-
Relatient
Patient Engagement Platform
 
84.6
n=30
KLAS comments icon  COMMENTS
    -5%
B
B+
B
B+
B-
B+
Company/solution
 
Censinet assessment N/A
 
culture
A
loyalty
A+
operations
A-
product
A-
relationship
A-
value
A
 
KLAS comments icon  COMMENTS
Upfront
PatientBond
91.6
n=25
 
Censinet assessment N/A
 
culture
A
loyalty
A
operations
A-
product
B+
relationship
A
value
A
 
 
Censinet assessment N/A
 
culture
A
loyalty
A
operations
B+
product
B+
relationship
A
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
A-
product
B+
relationship
A-
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
B+
product
B
relationship
A-
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A
loyalty
B+
operations
B+
product
B+
relationship
A
value
B+
 
KLAS comments icon  COMMENTS
86.8
n=28
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
B
product
B+
relationship
B
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
B+
operations
B-
product
B
relationship
B
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B+
operations
B
product
B+
relationship
B-
value
B+
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L        
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
IBM
Watson Health Outreach (Phytel) * L
81.2
n=8
C+
B
B+
B-
B-
B-
       
 
 
 
 
 
Klara
[NR]
92.7
n=21
A+
A+
A-
A-
A-
A
       
 
 
 
 
 
TeleVox
Intrado House Calls Pro *
L
88.8
n=7
B
A
B+
A-
B-
A
       
 
 
 
 
 
Upfront
*
L
88.9
n=13
A
A-
B+
B
A+
A-
       
 
 
 
 
 
Veradigm
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
71.5
n=6
D+
C
B
C-
C+
D
       
 
 
 
 
 
Wellbe
* L
94.3
n=7
A
A+
A
A
A+
A
 

L        
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
IBM
Watson Health Outreach (Phytel) * L
culture
C+
loyalty
B
operations
B+
product
B-
relationship
B-
value
B-
81.2
n=8
     
Klara
[NR]
culture
A+
loyalty
A+
operations
A-
product
A-
relationship
A-
value
A
92.7
n=21
     
TeleVox
Intrado House Calls Pro *
L
culture
B
loyalty
A
operations
B+
product
A-
relationship
B-
value
A
88.8
n=7
     
Upfront
*
L
culture
A
loyalty
A-
operations
B+
product
B
relationship
A+
value
A-
88.9
n=13
     
Veradigm
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
culture
D+
loyalty
C
operations
B
product
C-
relationship
C+
value
D
71.5
n=6
     
Wellbe
* L
culture
A
loyalty
A+
operations
A
product
A
relationship
A+
value
A
94.3
n=7
 

L        

Company/solution
IBM
Watson Health Outreach (Phytel) * L
81.2
n=8
culture
C+
loyalty
B
operations
B+
product
B-
relationship
B-
value
B-
 

Klara
[NR]
92.7
n=21
culture
A+
loyalty
A+
operations
A-
product
A-
relationship
A-
value
A
 

TeleVox
Intrado House Calls Pro * L
88.8
n=7
culture
B
loyalty
A
operations
B+
product
A-
relationship
B-
value
A
 

Upfront
* L
88.9
n=13
culture
A
loyalty
A-
operations
B+
product
B
relationship
A+
value
A-
 

Veradigm
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
71.5
n=6
culture
D+
loyalty
C
operations
B
product
C-
relationship
C+
value
D
 

Wellbe
* L
94.3
n=7
culture
A
loyalty
A+
operations
A
product
A
relationship
A+
value
A
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Outreach Awards