Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2022 Model.LastYear=2023 Model.ShowLoggedOut=True
 
 
 
2022 Best In Klas
 

Patient Outreach

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Solution Comparison
Category average: 87.2
Software average: 81.4
Grading Scale

Company/solution
Overall score
Total
evaluations
Trend
(2021-2022)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                   
Artera (Well Health)
WELL Health WELL  
KLAS comments icon
92
n=31
0%
A
A+
A-
A-
A-
A
         
 
 
 
 
 
Upfront
PatientBond  
91.6
n=25
N/A
A
A
A-
B+
A
A
         
 
 
 
 
 
Health Catalyst
Twistle by Health Catalyst Twistle  
KLAS comments icon
90.5
n=29
-1%
A
A
B+
B+
A
A-
         
 
 
 
 
 
CipherHealth
CipherOutreach  
KLAS comments icon
89.4
n=37
0%
A-
A-
A-
B+
A-
A-
         
 
 
 
 
 
Get Well
GetWell Loop (HealthLoop)  
KLAS comments icon
88.2
n=30
N/A
A-
A-
B+
B
A-
A-
         
 
 
 
 
 
Wolters Kluwer
EmmiEngage  
KLAS comments icon
88.2
n=31
0%
A
B+
B+
B+
A
B+
         
 
 
 
 
 
Luma Health
 
KLAS comments icon
86.8
n=28
+3%
A-
A-
B
B+
B
A-
         
 
 
 
 
 
RevSpring
: Patient Engagement (Talksoft)  
KLAS comments icon
85.8
n=20
-2%
A-
B+
B-
B
B
A-
         
 
 
 
 
 
Relatient
Patient Engagement Platform  
KLAS comments icon
84.6
n=30
-5%
B
B+
B
B+
B-
B+
 
50.0
100.0
 
*Limited Data
Company/solution
Trend
(2021-2022)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Artera (Well Health)
WELL Health WELL
 
92
n=31
KLAS comments icon  COMMENTS
    0%
A
A+
A-
A-
A-
A
Upfront
PatientBond
 
91.6
n=25
    N/A
A
A
A-
B+
A
A
Health Catalyst
Twistle by Health Catalyst Twistle
 
90.5
n=29
KLAS comments icon  COMMENTS
    -1%
A
A
B+
B+
A
A-
CipherHealth
CipherOutreach
 
89.4
n=37
KLAS comments icon  COMMENTS
    0%
A-
A-
A-
B+
A-
A-
Get Well
GetWell Loop (HealthLoop)
 
88.2
n=30
KLAS comments icon  COMMENTS
    N/A
A-
A-
B+
B
A-
A-
Wolters Kluwer
EmmiEngage
 
88.2
n=31
KLAS comments icon  COMMENTS
    0%
A
B+
B+
B+
A
B+
Luma Health
 
86.8
n=28
KLAS comments icon  COMMENTS
    +3%
A-
A-
B
B+
B
A-
RevSpring
: Patient Engagement (Talksoft)
 
85.8
n=20
KLAS comments icon  COMMENTS
    -2%
A-
B+
B-
B
B
A-
Relatient
Patient Engagement Platform
 
84.6
n=30
KLAS comments icon  COMMENTS
    -5%
B
B+
B
B+
B-
B+
Company/solution
 
Censinet assessment N/A
 
culture
A
loyalty
A+
operations
A-
product
A-
relationship
A-
value
A
 
KLAS comments icon  COMMENTS
Upfront
PatientBond
91.6
n=25
 
Censinet assessment N/A
 
culture
A
loyalty
A
operations
A-
product
B+
relationship
A
value
A
 
 
Censinet assessment N/A
 
culture
A
loyalty
A
operations
B+
product
B+
relationship
A
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
A-
product
B+
relationship
A-
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
B+
product
B
relationship
A-
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A
loyalty
B+
operations
B+
product
B+
relationship
A
value
B+
 
KLAS comments icon  COMMENTS
86.8
n=28
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
B
product
B+
relationship
B
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
B+
operations
B-
product
B
relationship
B
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B+
operations
B
product
B+
relationship
B-
value
B+
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions not ranked
 


L        *Limited Data
Company/solution
Overall performance score
Total
evaluations
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
IBM
Watson Health Outreach (Phytel) * L
81.2
n=8
C+
B
B+
B-
B-
B-
       
 
 
 
 
 
Klara
[NR]
92.7
n=21
A+
A+
A-
A-
A-
A
       
 
 
 
 
 
SR Health by Solutionreach
SR Health Platform *
L
84.1
n=9
B
B+
B-
B-
B
A-
       
 
 
 
 
 
TeleVox (Intrado)
Intrado House Calls Pro *
L
88.8
n=7
B
A
B+
A-
B-
A
       
 
 
 
 
 
Upfront
*
L
88.9
n=13
A
A-
B+
B
A+
A-
       
 
 
 
 
 
Veradigm (formerly Allscripts)
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
71.5
n=6
D+
C
B
C-
C+
D
       
 
 
 
 
 
Wellbe
* L
94.3
n=7
A
A+
A
A
A+
A
 

L        *Limited Data
Company/solution
Overall performance score
Total
evaluations
     
IBM
Watson Health Outreach (Phytel) * L
culture
C+
loyalty
B
operations
B+
product
B-
relationship
B-
value
B-
81.2
n=8
     
Klara
[NR]
culture
A+
loyalty
A+
operations
A-
product
A-
relationship
A-
value
A
92.7
n=21
     
SR Health by Solutionreach
SR Health Platform *
L
culture
B
loyalty
B+
operations
B-
product
B-
relationship
B
value
A-
84.1
n=9
     
TeleVox (Intrado)
Intrado House Calls Pro *
L
culture
B
loyalty
A
operations
B+
product
A-
relationship
B-
value
A
88.8
n=7
     
Upfront
*
L
culture
A
loyalty
A-
operations
B+
product
B
relationship
A+
value
A-
88.9
n=13
     
Veradigm (formerly Allscripts)
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
culture
D+
loyalty
C
operations
B
product
C-
relationship
C+
value
D
71.5
n=6
     
Wellbe
* L
culture
A
loyalty
A+
operations
A
product
A
relationship
A+
value
A
94.3
n=7
 

L        *Limited Data

Company/solution
IBM
Watson Health Outreach (Phytel) * L
81.2
n=8
culture
C+
loyalty
B
operations
B+
product
B-
relationship
B-
value
B-
 

Klara
[NR]
92.7
n=21
culture
A+
loyalty
A+
operations
A-
product
A-
relationship
A-
value
A
 

SR Health by Solutionreach
SR Health Platform * L
84.1
n=9
culture
B
loyalty
B+
operations
B-
product
B-
relationship
B
value
A-
 

TeleVox (Intrado)
Intrado House Calls Pro * L
88.8
n=7
culture
B
loyalty
A
operations
B+
product
A-
relationship
B-
value
A
 

Upfront
* L
88.9
n=13
culture
A
loyalty
A-
operations
B+
product
B
relationship
A+
value
A-
 

Veradigm (formerly Allscripts)
Allscripts FollowMyHealth Mobile Patient Experience (HealthGrid) * L
71.5
n=6
culture
D+
loyalty
C
operations
B
product
C-
relationship
C+
value
D
 

Wellbe
* L
94.3
n=7
culture
A
loyalty
A+
operations
A
product
A
relationship
A+
value
A
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Outreach Awards