Arch Webinars: ehr-governance

Navigating the Uncertainty of Federal Policy 2025

Created in partnership with KLAS | Monday, August 25, 2025 | Report Brief Read Time: 25.0 minutes

Impactful Governance & Shared Ownership Drive Clinician EHR Success

Learning Objectives: Understand the Core Principles of St. Jude Clinical Governance: Learn how St. Jude leveraged and continuously evolved structured governance models to align clinical, operational, and IS stakeholders. Analyze Technical Platforms Used to Drive Governance Engagement: Leveraging existing IT Service Management (ITSM) platforms for intake, tracking, and beyond. Evaluate Communication Strategies: Evaluate the role of communications in sustaining governance engagement and ways to communicate throughout the lifecycle of a project or initiative. Identify Common Challenges and Solutions: How to identify barriers to governance success and then execute on solutions to maintain long-term governance engagement from key users. Apply Governance Insights to Your Organization: Gain actionable insights on improving governance in your own workplace through evolving governance intake, sustaining continuous improvement and maintaining key user engagement

Created in partnership with St. Jude Children's Research Hospital | Monday, August 4, 2025 | Report Brief Read Time: 46.0 minutes

Reid Health

Clinician-Centered by Design: How the Three Pillars of Success—Education, Governance, and Personalization—Led to Top 2% EHR Clinican Satisfaction

At Reid Health, achieving top 2% performance in provider EHR satisfaction wasn’t the result of reacting to survey data—it was the product of building internal alignment before measurement. This session details how Reid used a culture-first approach, anchored in the Arch Collaborative’s pillars of education, governance, and personalization, to transform the clinician-EHR relationship. Guided by physician-led governance and cross-functional collaboration, Reid implemented an Agile-based Epic Refuel initiative, embedded personalization at scale, and adopted ambient AI to streamline workflows and reduce documentation burden. Training was reimagined to reflect real clinical use, while governance structures elevated clinician voices to guide decision-making and prioritization. Key outcomes include: 98th percentile physician satisfaction 91st percentile with no reported burnout symptoms 95th percentile clinician retention outlook Designed for organizations ready to move from insights to execu

Created in partnership with Reid Health | Friday, August 1, 2025 | Report Brief Read Time: 49.0 minutes

University of Texas Health Science...

University of Texas Health Science Center at Houston

Shared Ownership in Action - Building a Culture of Engagement, Governance, and Operational Excellence

Ready to transform your EHR experience? Join us for an engaging session where UTHealth Houston shares how we built a culture rooted in shared ownership, driving sustainable improvement in EHR utilization and patient care. You’ll discover the foundational strategies we used to align stakeholders, foster accountability, and embed excellence into everyday operations. Topics include: · Shared Vision & Urgency: Defining the “why” that unites teams and inspires change · Strong Foundations: Creating a governance structure that empowers voices across the enterprise · Physician-Led Engagement in Action: A real-world case study on transforming charge capture · Accountability Through Data: Using performance benchmarks to drive meaningful progress · Simplifying the Experience: “Seven times, seven different ways” to engage and educate users · Sustaining the Momentum: Practical takeaways for lasting impact Walk away with proven strategies, actionable insights, and replicable examples that will help

Created in partnership with University of Texas Health Science Center at Tyler | Friday, August 1, 2025 | Report Brief Read Time: 43.0 minutes

Go to the Head of the KLAS: How a...

Go to the Head of the KLAS: How a Small Children's Hospital's EHR Governance Helps Set the Bar
In 2023, Children's Nebraska administered our 3rd KLAS Arch Collaborative EHR Satisfaction Survey to our clinical users (2018 and 2020). Our Net EHR Experience Score put us in the 99th percentile of all health systems, all health systems that use Epic, and all pediatrics health systems in the Collaborative. We would like to share the governance strategies and philosophies that we believe are responsible for our end users' satisfaction with our team's performance, focusing specifically on our agile decision-making, use of data to identify problem areas, and strategic use of the phrase, "no, but..."

Created in partnership with Children's Nebraska | Thursday, August 15, 2024 | Report Brief Read Time: 45.0 minutes

Improving EHR Upgrades

Improving EHR Upgrades
EHR upgrades introduce new functionality, improve technology, and incorporate new regulation requirements, but clinicians often struggle to understand and leverage upgrades. In this session, learn and share best practices to maximize clinicians' upgrade experience and prevent frustration.

Created in partnership with KLAS | Thursday, August 15, 2024 | Report Brief Read Time: 45.0 minutes

2024 Nursing Guidebook: EHR Best...

2024 Nursing Guidebook: EHR Best Practices for Nurses
Specific to nursing, the Nursing Guidebook is a great resource for learning data-backed best practices directly from the voices of nurses. Come and learn about best practices that improve the EHR for nurses.

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Enhancing Interoperability to...

Enhancing Interoperability to Elevate Clinician Experience
Panel on EHR Interoperability

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Enhancing Provider EHR...

Enhancing Provider EHR Satisfaction: A CEO's Perspective
Henry County Hospital went through a total system electronic health record (EHR) conversion in 2019. By utilizing change management theories and the approach to overall employee and provider satisfaction, the implementation and subsequent optimization of the system have resulted in high provider satisfaction scores with both the system and the service that is provided by the information systems department. During the presentation, we will review the process of EHR selection, orientation, and optimization and discuss future steps that will be taken to ensure continued satisfaction.

Created in partnership with Henry County Hospital | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Using the Arch Collaborative to...

Using the Arch Collaborative to Achieve Your Goals
Making forward progress is hard. What is a reasonable goal to set? What best practices will help you get there? Remember going to high school, not having read the assigned book for your book report, and scrambling to find the CliffsNotes so that you could fool your teacher? Well, here are your notes for recent Arch Collaborative reports.

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Quarterly Networking - Children's...

Quarterly Networking - Children's Nebraska Managing Clinical Message Burden
Listen as Dr. Stephen Dolter of Nebraska Children's shares the principles that have led to his organization's success managing the volume, content, and expectations around patient messages and the clinical inbox. Open discussion time follows with questions and answers from other participants.

Created in partnership with Children's Nebraska | Friday, April 19, 2024 | Report Brief Read Time: 56.0 minutes

Buy-in from Senior Leadership Panel

Created in partnership with KLAS | Thursday, August 31, 2023 | Report Brief Read Time: 45.0 minutes

Aligning Organizational Culture...

Aligning Organizational Culture with EHR Training & Education
Clinician burnout and retention are significant issues faced by many healthcare organizations. Ninety percent of clinicians at Harbin Clinic report they are “likely staying” at our organization in our 2022 survey. This ranked in the 93rd percentile of all Arch Collaborative organizations. An important aspect of creating a culture where people want to stay is EHR training, education, and support. Building trust and accountability throughout our organization are keys to a strong organizational culture where people want to stay.

Created in partnership with Harbin Clinic | Wednesday, August 16, 2023 | Report Brief Read Time: 43.0 minutes

Arch Collaborative Nursing Guidebook

Arch Collaborative Nursing Guidebook
Join KLAS Data Scientist Jacob Jeppson as he shares the findings and best practices in the Arch Collaborative Nursing Guidebook

Created in partnership with KLAS | Wednesday, August 16, 2023 | Report Brief Read Time: 60.0 minutes

Arch Collaborative Provider Guidebook

Arch Collaborative Provider Guidebook
Join Connor Bice, Senior Director of Insights for the Arch Collaborative, as he shares the findings and best practices from the 2023 Arch Collaborative Provider Guidebook

Created in partnership with KLAS | Wednesday, August 16, 2023 | Report Brief Read Time: 62.0 minutes

Building a Successful Nursing...

Building a Successful Nursing Informatics Program

Created in partnership with University of Texas MD Anderson Cancer Center | Wednesday, August 16, 2023 | Report Brief Read Time: 45.0 minutes

Enabling EHR Efficiency for...

Enabling EHR Efficiency for Physicians & Nurses via Empowerment & Support
Clinician documentation efficiency is key in this environment of limited resources and high clinician burnout. Houston Methodist received strong scores in the domain, “This EHR enables me to be as efficient as possible,” with Providers and Nurses ranking in the 89th percentile Consistent communication, strong feedback loops to informatics staff and leaders and focus on continuous process improvement has resulted in this experience for providers and nurses at Houston Methodist. Additionally, our informatics staff deliberately round in clinical areas to gather feedback and informatics leaders offer open communication channels so our clinicians feel their voice is heard.

Created in partnership with Houston Methodist | Wednesday, August 16, 2023 | Report Brief Read Time: 46.0 minutes

Patient Safety and Quality Care:...

Patient Safety and Quality Care: Making the Right Thing the Easiest Thing
Join us for a breakout session led by high performing organization covering topics such as appropriate messages, consistent improvement, EHR efficiency/functionality, initial EHR training, interoperability, duplicative charting, ongoing EHR education, reliability/system performance, upgrades, and virtual education.

Created in partnership with WellStar Health System | Wednesday, August 16, 2023 | Report Brief Read Time: 48.0 minutes

Trust in EHR: Collaboration is Key

Trust in EHR: Collaboration is Key
Lehigh Valley Health Network built trust between clinicians and IT through deep and wide collaboration

Created in partnership with Lehigh Valley Health Network | Wednesday, August 16, 2023 | Report Brief Read Time: 38.0 minutes

EHR Governance for Building...

EHR Governance for Building Clinician Trust with Lawndale Christian Health Center

Created in partnership with Lawndale Christian Health Center | Thursday, December 29, 2022 | Report Brief Read Time: 50.0 minutes

Model of the Successful User

Created in partnership with KLAS | Thursday, December 29, 2022 | Report Brief Read Time: 22.0 minutes

Strategies for Success: EHR...

Strategies for Success: EHR Reliability and Responsiveness with Institute for Family Health

Created in partnership with The Institute for Family Health | Thursday, December 29, 2022 | Report Brief Read Time: 48.0 minutes

Dayton Children's Building...

Dayton Children's Building Clinician Trust: Epic, Informatics, and Clinical IT Governance

Created in partnership with Dayton Children's Hospital | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

Ochsner Health Building Nursing...

Ochsner Health Building Nursing Trust Through Guiding Principles

Created in partnership with Ochsner Health System | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

EMR Conversion Success

EMR Conversion Success
Making a large EMR change successfully requires organizations to build and maintain trust. North Mississippi Health Services has a long history of trust among physicians both inside and outside their system. Join Dr. Ben Kilman to learn how North Mississippi has built and maintained clinician trust during the deployment of a new EMR and through COVID-19.

Created in partnership with North Mississippi Health Services, Inc. | Friday, February 11, 2022 | Report Brief Read Time: 25.0 minutes

A Reflection on the Survey Results...

A Reflection on the Survey Results - University Hospital Southampton NHS Foundation Trust
In building out their own EPR system, University Hospital Southampton prioritized usability for their clinicians. End-user experience is top of mind and drives any changes made. This has resulted in an EPR that is very easy to learn, requires minimal training, and helps clinicians feel empowered.

Created in partnership with Southampton University Hospitals NHS Trust (SUHT) | Monday, December 6, 2021 | Report Brief Read Time: 31.0 minutes

A Reflection on the Survey Results...

A Reflection on the Survey Results - University Hospital Southampton NHS Foundation Trust
In building out their own EPR system, University Hospital Southampton prioritized usability for their clinicians. End-user experience is top of mind and drives any changes made. This has resulted in an EPR that is very easy to learn, requires minimal training, and helps clinicians feel empowered.

Created in partnership with Southampton University Hospitals NHS Trust (SUHT) | Monday, December 6, 2021 | Report Brief Read Time: 31.0 minutes

First Comes Trust, Then Comes EHR...

First Comes Trust, Then Comes EHR Success - King Faisal Specialist Hospital and Research Center
King Faisal Specialist Hospital & Research Center, Saudi Arabia, utilized strong leadership to build high trust with their clinicians. This meant they had strong buy-in from top to bottom in implementing and strengthening their use of the EHR. They were able to build effective informatics teams and a strong group of superusers.

Created in partnership with King Faisal Specialist Hospital & Research Centre (IDN) | Monday, December 6, 2021 | Report Brief Read Time: 29.0 minutes

Implementing EHR Success Around the...

Implementing EHR Success Around the World
KLAS Data Scientist Jacob Jeppson takes a look at the factors affecting EHR satisfaction, and how they differ around the globe. The same pillars continue to stand out, no matter the region of the world.

Created in partnership with Arch Collaborative Members | Monday, December 6, 2021 | Report Brief Read Time: 23.0 minutes

Royal Children's Hospital - Driving...

Royal Children's Hospital - Driving Quality of Care
Royal Children's Hospital in Melbourne, Australia, has created an environment where EMR changes are always seen through the lens of how they will affect the patient. This has led to high clinician trust in the organization and high-quality care for their patients.

Created in partnership with Royal Children's Hospital Melbourne | Monday, December 6, 2021 | Report Brief Read Time: 29.0 minutes

Spectrum Health Nurse Ongoing EHR...

Spectrum Health Nurse Ongoing EHR Education
Spectrum Health uses ongoing training and governance to remove "pebbles" and decrease the active time nurses spend in the EHR.

Created in partnership with Spectrum Health | Friday, July 30, 2021 | Report Brief Read Time: 38.0 minutes

TidalHealth Nursing Shared Ownership

TidalHealth Nursing Shared Ownership
TidalHealth (formerly Peninsula Regional Medical Center) presents at the Arch Collaborative National Summit 2021. They discuss the structure of their clinical informatics, their process for receiving enhancement requests and how they build trust between IT and nursing.

Created in partnership with TidalHealth Peninsula Regional | Friday, July 30, 2021 | Report Brief Read Time: 38.0 minutes

Bellin Health Meeting Unique...

Bellin Health Meeting Unique Nursing Needs
Bellin Health presents at the Arch Collaborative National Summit 2021. Listen and learn about how Bellin engage their staff, improve efficiency in patient care, and structure their governance and informatics teams to achieve high EHR satisfaction among their nurses.

Created in partnership with Bellin Health System | Thursday, July 29, 2021 | Report Brief Read Time: 28.0 minutes

Improve, Improve, and Improve Again

Improve, Improve, and Improve Again
Franciscan Health first participated in the Arch Collaborative in 2017, and since then has measured every year. The frequent measurement itself is an impressive feat, but they also managed to increase their end-users EHR satisfaction with each measurement. Listen to find out how their intentional efforts to improve have significantly impacted the user experience.

Created in partnership with Franciscan Health | Monday, April 12, 2021 | Report Brief Read Time: 33.0 minutes

Connecticut Children's - High Trust...

Connecticut Children's - High Trust in IT
Connecticut Children's intently listened to their nurses and dramatically adjusted their flowsheets to better map to the work that nurses actually do. When IT leadership listens and acts on the information received from nurses, improvements are made.

Created in partnership with Connecticut Children's Medical Center | Thursday, January 21, 2021 | Report Brief Read Time: 19.0 minutes

Arch Collaborative At-a-Glance with...

Arch Collaborative At-a-Glance with Dr. Benj Barsotti
At this point, you have likely heard of the Arch Collaborative. But what is it? What are a high level summary of the findings? What can health systems gain from joining the Arch Collaborative, and are any doing anything besides sending out a survey? Come and listen to Tommy Rowley and Jason Hess from KLAS talk with Benj Barsotti, CMIO at Aspirus System to get answers to these questions.

Created in partnership with Aspirus Health | Wednesday, November 11, 2020 | Report Brief Read Time: 46.0 minutes

Nursing EHR Success - Sutter Health

Arch Collaborative Learning Summit 2020

For many organizations, reducing documentation is one key to improving the EHR user experience. Sutter Health has been able to accomplish this goal for their perioperative nurses. By going to frontline nurses to design and validate the best workflows, creating a train-the-trainers program, and building superusers, the Sutter Health team was able to develop a program that decreased the number of flowsheet rows for preop by 45% and for PAT by 65%. It also decreased the number of flowsheet templates by 91%. This led to a nearly 45-point jump in the Net EHR Experience score of these nurses. Come listen as Donna Woelfel, Fiona Dennison, and Megan Haberlein detail how they built a program that decreased documentation, increased efficiency, provided more standardization, and ultimately led to a decreased cognitive burden in EHR charting.

Created in partnership with Sutter Health | Monday, October 26, 2020 | Report Brief Read Time: 42.0 minutes

Operationalizing the Arch...

Operationalizing the Arch Collaborative - OrthoVirginia

Arch Collaborative Learning Summit 2020

Last year, OrthoVirginia presented to the Collaborative because they were able to dramatically improve their orthopedic surgeons’ satisfaction with the EHR. This year, physician satisfaction has climbed even higher, making OrthoVirginia’s surgeons some of the happiest doctors in the Collaborative. However, in focusing on the physician experience, PT and OT satisfaction remained stagnant. Utilizing the Arch Collaborative survey data, OrthoVirginia has been able to show the return on investment and implement changes for PT and OT that have already yielded some success. This session focuses on how Cap Eschenroeder and Jonathan Moquin use the Arch Collaborative as an inspiration for change and how the data is used to build a team and a larger coalition dedicated to improving the EHR experience for all end users.

Created in partnership with OrthoVirginia | Monday, October 26, 2020 | Report Brief Read Time: 45.0 minutes

Pillars of EHR Satisfaction

Pillars of EHR Satisfaction
Further data has strengthened the original pillars of the Arch Collaborative. New insights into training, governance, and meeting users' needs will be discussed.

Created in partnership with KLAS | Monday, October 26, 2020 | Report Brief Read Time: 36.0 minutes

EHR Usability and Clinician Burnout

EHR Usability and Clinician Burnout
EHR usability has a tangible impact on physician burnout. But just how much? Join Dr. Edward Melnick, MD, MHS, Program Director at the Yale-VA Clinical Informatics Fellowship Program and Taylor Davis, MS Stat, VP of Innovation at KLAS Research for this discussion on EHR usability, burnout, and what health systems are doing to improve both. The discussion covers independent data from both speakers’ organizations and insights into how executions on that data have made strides in improving healthcare.

Created in partnership with KLAS | Tuesday, February 4, 2020 | Report Brief Read Time: 60.0 minutes

Servant Leadership

Servant Leadership
The first in a series of videos to more succinctly explore the principles of the Arch Collaborative Guidebook 2019. Listen to principles that help define what it means to effectively lead your governance.

Created in partnership with KLAS | Friday, October 4, 2019 | Report Brief Read Time: 11.0 minutes

University of Kansas Moves the...

University of Kansas Moves the Needle of EHR Success
The University of Kansas has seen their provider Net EHR Experience Score improve by 7.5 points year over year. If you think that is a fluke, watch this video: https://www.youtube.com/watch?v=ntGDtXAPodE&feature=youtube. To learn more about what this group has done to move the needle, join Dr. Greg Ator for a webinar on July 9.

Created in partnership with The University of Kansas Health System | Tuesday, July 9, 2019 | Report Brief Read Time: 55.0 minutes

Insights from Outside the US

Insights from Outside the US
To date, 13 organizations in 8 countries outside the United States have participated in the Arch Collaborative. Do these organizations always have high satisfaction because they don’t share the same billing and regulatory burdens that the US faces? Or are there other factors that make non-US implementations struggle more? It turns out that both are true. Join Taylor Davis and Rachel Dunscombe from KLAS as we explore what the US could learn from other countries’ healthcare IT efforts, as well as where non-US EHR implementations are consistently falling short.

Created in partnership with KLAS | Tuesday, April 16, 2019 | Report Brief Read Time: 48.0 minutes

Using the EHR to Combat Opioid Abuse

Using the EHR to Combat Opioid Abuse
Lots of programs for combatting opioid abuse sound good, but providers on the ground see what really works. When providers from North Mississippi Health Services rated their EHR far above others for helping combat opioid abuse, the KLAS team had to know what they are doing differently. Join Dr. Ben Kilman as he shares his organization's efforts in partnering with IllumiCare to give providers one-click access to PMP information. Understand the people, processes, and technology that were required to make these efforts successful.

Created in partnership with North Mississippi Health Services, Inc. | Tuesday, March 19, 2019 | Report Brief Read Time: 48.0 minutes

Improve Clinical Outcomes

Improve Clinical Outcomes
Can the EHR effectively improve clinical outcomes? Not by itself. However, when an organization changes processes, educates clinicians, and focuses on teamwork, amazing progress can be made in improving patient care and delivering better outcomes for families and the community. Join President of WellStar Medical Group, Dr. Rob Schreiner, as he shares three examples of how WellStar has used the EHR, education, and teamwork to improve clinical outcomes. WellStar Health System has measured in the top 5% of healthcare organizations for EHR satisfaction two years in a row.

Created in partnership with WellStar Health System | Tuesday, March 12, 2019 | Report Brief Read Time: 54.0 minutes

Moving the Needle: OrthoVirginia...

Moving the Needle: OrthoVirginia Launches Forward in Satisfaction
OrthoVirginia was the second organization in the Collaborative to remeasure. Their Net Experience score jumped over 30 points. You could argue that they should not be able to move the needle: their specialty is the lowest satisfaction specialty measured in the Collaborative. Join Dr. Eschenroeder and his team to learn what OrthoVirginia has done over the past year to jump over 30 points Net Experience, how they effectively utilize scribes, and how to help any physician become a successful EHR expert.

Created in partnership with OrthoVirginia | Wednesday, February 20, 2019 | Report Brief Read Time: 59.0 minutes

Arch Collaborative: A Year in Review

Arch Collaborative: A Year in Review
What have we learned in the Arch Collaborative this year? Join us as we summarize the findings, events, and course corrections in the Arch Collaborative from 2018.

Created in partnership with KLAS | Tuesday, December 11, 2018 | Report Brief Read Time: 53.0 minutes

Culture of Success

Culture of Success
Culture is nebulous, but we know strong culture when we see it! Join the KLAS team as we detail the culture we observe among successful organizations and the concrete steps we observe high-performing organizations take to keep a strong culture. Warning: this webinar is not for the faint of heart!

Created in partnership with KLAS | Tuesday, November 20, 2018 | Report Brief Read Time: 53.0 minutes

Improving Organizational...

Improving Organizational Communication: Let Nursing Take the Lead (with Deaconess Health System)
Who runs the IT change management in your organization? Physicians? Administration? IT? Join Dr. Diane Hunt and Dawn Rowley of Deaconess Health System as they highlight the incredible power of inviting nursing leadership to lead IT change management and governance, and how this change in their organization has driven 94th percentile EHR satisfaction from providers and 95th satisfaction percentile from nurses. Is your organization missing a huge opportunity to let nursing take a real leadership role?

Created in partnership with Deaconess Health System | Tuesday, October 16, 2018 | Report Brief Read Time: 57.0 minutes

EHR Success—One Thing Money Can’t...

EHR Success—One Thing Money Can’t Buy?
If EHR success could be bought, wouldn’t the most money-rich organizations also have incredible EHR success? Join KLAS analysts Taylor Davis and Doug Tolley as they reveal correlations between EHR investment, staffing, and the user experience. Learn why leadership—not more money—is the most critical component of EHR success.

Created in partnership with KLAS | Tuesday, September 18, 2018 | Report Brief Read Time: 49.0 minutes

Successful Clinician Support (with...

Successful Clinician Support (with NorthShore University HealthSystem)
For many years, NorthShore University HealthSystem has invested heavily in making the EHR experience successful for clinicians. Through these years of experience, NorthShore has learned a lot about how to deliver an EHR experience at the highest level. Learn the keys that have led to their success, including strong onboarding education, roaming trainers who offer incredible support, and the Home for Dinner program.

Created in partnership with NorthShore University HealthSystem | Tuesday, August 21, 2018 | Report Brief Read Time: 59.0 minutes

Make Health IT Change Easier by...

Make Health IT Change Easier by Using Kotter’s 8-Step Model (with WellStar Health System)
Seasoned healthcare leaders know that having the best idea for a change is less than half of the work; they must also create and manage the process that brings about that change in technology and operations with the least disruption possible to patients and caregivers. Join Dr. Rob Schreiner in part two of this webinar series as he describes John Kotter’s time-honored and highly regarded change-management process, using real-life examples of health IT change in the largest health system in Georgia.

Created in partnership with WellStar Health System | Wednesday, July 25, 2018 | Report Brief Read Time: 58.0 minutes

Leading a Successful EHR Refresh...

Leading a Successful EHR Refresh (with Vidant Health)
Initial training for Vidant Health’s EHR was mediocre. Clinicians regularly reported that they lacked the skills to make the EHR work well. Today Vidant’s EHR training ranks in the 95th percentile. How did they accomplish this revolution? Join Dr. Joseph Pye and Dr. Greg Knapp as they describe their incredible effort to lead an organization EHR refresh, including a full EHR-training redo.

Created in partnership with Vidant Health | Tuesday, July 17, 2018 | Report Brief Read Time: 55.0 minutes

Using the EHR to Increase...

Using the EHR to Increase Organizational Efficiency with Kadlec Regional Medical Center
When Kadlec Regional Medical Center went live with their Epic EHR, they set a goal to have all physicians return to pre-EHR RVU levels. Within one year, KRMC surpassed this goal and saw a 20% increase in patients seen and a 25% increase in RVU levels. Today, KRMC is in the 88th percentile for overall EHR satisfaction measured through the Arch Collaborative. Learn how did this community hospital with limited resources did what so many larger health systems have failed to do: make the EHR efficient and a delight to use.

Created in partnership with Kadlec Regional Medical Center | Wednesday, June 27, 2018 | Report Brief Read Time: 43.0 minutes

Combating Physician Burnout with...

Combating Physician Burnout with Clinical Fulfillment with JPS Health Network
Physician burnout is on the lips of most healthcare executives these days. Come learn from an organization that has seen lows in physician burnout, but whose providers today report the highest fulfillment levels in the Collaborative! How did a humble public health system create a team and environment where physicians and clinicians love to work? How does their high-performance EHR aid their success?

Created in partnership with JPS Health Network | Wednesday, June 13, 2018 | Report Brief Read Time: 55.0 minutes

Individual Motivation Versus...

Individual Motivation Versus Counting Clicks with WellStar Medical Group
Can EHR success be achieved without competent, empowered physician leadership? Join Dr. Rob Schreiner, President of the top-performing Wellstar Medical Group, as he discusses how applying the science of individual motivation (Daniel Pink’s autonomy, mastery and purpose) and systematic change management (John Kotter’s classic 8-Step Change Model) can increase the tempo of your EHR optimization for years after deployment and better than counting clicks.

Created in partnership with WellStar Health System | Tuesday, April 17, 2018 | Report Brief Read Time: 58.0 minutes

Rapid EHR Optimization with Greater...

Rapid EHR Optimization with Greater Hudson Valley Health System
On average, providers at community hospitals are less satisfied than providers at any other type of provider organization. So how did Greater Hudson Valley Health System reach the 98th percentile in the Collaborative? Come join Brian Tew, CIO of Greater Hudson Valley Health System, as he shares the secrets of his organization’s rapid EHR-optimization efforts and how the organization has bounced back from an IT-talent exodus. Learn how a community hospital with limited resources can deliver an incredible EHR experience!

Created in partnership with Greater Hudson Valley Health System | Tuesday, March 20, 2018 | Report Brief Read Time: 50.0 minutes

Driving Clinician Acceptance with...

Driving Clinician Acceptance with Salford Royal Group
Nearly every organization worldwide with an EHR/EPR deployment faces the common challenges of getting enough value from the money spent and optimizing the clinician user experience, while also managing challenges unique to the organization. Join Rachel Dunscombe, Director of Digital for the Salford Royal Group, as she details many of their organization’s strategies for success that have propelled them to a Net Experience Score of 43, one of the Collaborative’s highest. Learn from this UK trust’s unique approaches to driving clinician acceptance with the backdrop of forming an Integrated Care Organization, incorporating new hospitals into the group, and adopting new national standards for technology.

Created in partnership with Salford Royal | Tuesday, February 20, 2018 | Report Brief Read Time: 47.0 minutes

Driving Clinician Acceptance with...

Driving Clinician Acceptance with Salford Royal Group
Nearly every organization worldwide with an EHR/EPR deployment faces the common challenges of getting enough value from the money spent and optimizing the clinician user experience, while also managing challenges unique to the organization. Join Rachel Dunscombe, Director of Digital for the Salford Royal Group, as she details many of their organization’s strategies for success that have propelled them to a Net Experience Score of 43, one of the Collaborative’s highest. Learn from this UK trust’s unique approaches to driving clinician acceptance with the backdrop of forming an Integrated Care Organization, incorporating new hospitals into the group, and adopting new national standards for technology.

Created in partnership with Salford Royal | Tuesday, February 20, 2018 | Report Brief Read Time: 47.0 minutes

Optimizing the EHR for Organization...

Optimizing the EHR for Organization Needs with Nationwide Children's Hospital
Come join Dr. Jeffrey Hoffman, CMIO of Nationwide Children’s Hospital, as he explores how a system of children’s hospitals can achieve a net experience score of 42, among the Collaborative’s highest, in one of the most demanding and specialized care-delivery environments. See how Nationwide Children’s has learned that using out-of-the-box software is not an option for their health system, how they utilize their physician-builders program, and how they optimize their tools without making too many customizations.

Created in partnership with Nationwide Children's Hospital | Tuesday, January 16, 2018 | Report Brief Read Time: 59.0 minutes

Summary of November 2017 Best...

Summary of November 2017 Best Practices Study
What have we learned from your clinicians’ collective 2,000 hours of giving feedback on your EHRs? What best practices start to emerge when we combine KLAS’ executive interviews and organizational benchmarks with user feedback? Join Adam Gale, CEO of KLAS, and Taylor Davis, VP of Strategy and Analysis at KLAS, for an overview of the most actionable findings in the Collaborative research. This webinar will focus on best practices and the greatest opportunities for dramatic satisfaction improvement that are available to all organizations.

Created in partnership with KLAS | Tuesday, December 12, 2017 | Report Brief Read Time: 58.0 minutes

Physician Engagement with Memorial...

Physician Engagement with Memorial Health System
Memorial Health boasts the highest Collaborative satisfaction score of any US organization using Cerner. Join David Graham, CIO and CMIO of Memorial Health System, as he provides insights into Memorial Health’s unique approaches to listening and responding to physician needs. Topics will include governance, support structure, and ongoing training.

Created in partnership with Memorial Health System | Wednesday, December 6, 2017 | Report Brief Read Time: 56.0 minutes

Governance and Clinician Trust with...

Governance and Clinician Trust with Kaiser Permanente Northwest
Kaiser Permanente Northwest has achieved the highest EHR satisfaction level measured to date in the Arch Collaborative with a Net Experience score of 61! How have they done it? Join Michael McNamara, CMIO for Kaiser Permanente Northwest, as he presents how his organization engages with physician users. Michael will dive into the structure of his organization’s physician-champions program, incorporating training into departmental meetings, and communication with physicians (yes, email communication can be successful).

Created in partnership with Kaiser Permanente Northwest | Monday, November 13, 2017 | Report Brief Read Time: 61.0 minutes

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Arch Webinars: EHR-Governance

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