Reid Health
Clinician-Centered by Design: How the Three Pillars of Success—Education, Governance, and Personalization—Led to Top 2% EHR Clinican Satisfaction
At Reid Health, achieving top 2% performance in provider EHR satisfaction wasn’t the result of reacting to survey data—it was the product of building internal alignment before measurement. This session details how Reid used a culture-first approach, anchored in the Arch Collaborative’s pillars of education, governance, and personalization, to transform the clinician-EHR relationship. Guided by physician-led governance and cross-functional collaboration, Reid implemented an Agile-based Epic Refuel initiative, embedded personalization at scale, and adopted ambient AI to streamline workflows and reduce documentation burden. Training was reimagined to reflect real clinical use, while governance structures elevated clinician voices to guide decision-making and prioritization. Key outcomes include: 98th percentile physician satisfaction 91st percentile with no reported burnout symptoms 95th percentile clinician retention outlook Designed for organizations ready to move from insights to execu
Publish Date: 08/01/2025
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Access the feedback of
500,000+ clinicians worldwide
Access the feedback of
500,000+ clinicians worldwide
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