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Performance

Ambulatory Pediatric Solutions 2024

11 March 24 | Andy Paulsen and Chris Clune

Amid changing regulations from entities like the American Academy of Pediatrics and HIPAA, pediatric clinics’ functionality needs are increasing and becoming more specific. Most ambulatory pediatric practices are small organizations with limited budgets, and they have to prioritize functionalities that are most important and forgo others to stay within budget. In addition to established pediatric-specific vendors, broad-specialty vendors are addressing this challenge by developing pediatric-specific EHRs or adapting existing platforms to cater to customer needs. Following KLAS’ 2023 report on the pediatrics market , this report examines how well pediatric-specific and broad-specialty vendors meet the unique customer needs of this niche market.

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic EpicCare Ambulatory EMR	88.6	n=111	N/A	A-	A	B	B+	A-	B

MEDITECH Expanse Ambulatory EHR	83.3	n=38	N/A	B-	A-	C+	B	B	B

athenahealth athenaClinicals	78.8	n=33	N/A	B-	C+	B	B-	C+	B-

Oracle Health (Cerner) PowerChart Ambulatory	68.6	n=58	N/A	D	C	C-	C-	C	D-
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic EpicCare Ambulatory EMR 88.6 n=111 COMMENTS	N/A	A-	A	B	B+	A-	B
MEDITECH Expanse Ambulatory EHR 83.3 n=38 COMMENTS	N/A	B-	A-	C+	B	B	B
athenahealth athenaClinicals 78.8 n=33 COMMENTS	N/A	B-	C+	B	B-	C+	B-
Oracle Health (Cerner) PowerChart Ambulatory 68.6 n=58 COMMENTS	N/A	D	C	C-	C-	C	D-

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Altera Digital Health Sunrise Ambulatory Care (Allscripts) * L	65.6	n=8	D	D-	C-	C-	B-	D-

eClinicalWorks EHR * L	50.7	n=13	F	F	F	F	F	F

Epic Community Connect EpicCare Ambulatory EMR [C] C	81.4	n=20	B-	B+	C+	B	B-	C+

NextGen Healthcare NextGen Enterprise EHR * L	78.9	n=7	C	B-	C	B	B-	B

Company/solution	Overall performance score (100-point scale)	Total evaluations

Altera Digital Health Sunrise Ambulatory Care (Allscripts) * L culture D loyalty D- operations C- product C- relationship B- value D-	65.6	n=8

eClinicalWorks EHR * L culture F loyalty F operations F product F relationship F value F	50.7	n=13

Epic Community Connect EpicCare Ambulatory EMR [C] C culture B- loyalty B+ operations C+ product B relationship B- value C+	81.4	n=20

NextGen Healthcare NextGen Enterprise EHR * L culture C loyalty B- operations C product B relationship B- value B	78.9	n=7

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