A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 67.2
Software average: 79.6
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
athenahealth
athenaClinicals |
82.0 |
-4%
|
41
|
C+
|
A-
|
B-
|
B
|
C
|
B
|
|
|
|
|
|
|
||||||
NextGen Healthcare
NextGen Enterprise EHR |
66.1 |
-10%
|
63
|
D-
|
C-
|
D+
|
C-
|
D+
|
D-
|
|
|
|
|
|
|
||||||
eClinicalWorks
EHR |
64.9 |
+13%
|
18
|
F
|
C
|
D+
|
C-
|
F
|
D
|
|
|
|
|
|
|
||||||
Greenway Health
Intergy EHR |
52.0 |
-28%
|
36
|
F
|
F
|
F
|
D-
|
F
|
F
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Altera Digital Health
TouchWorks EHR L |
59.5 |
8
|
F
|
F
|
C-
|
C-
|
D-
|
F
|
|
|
|
|
|
||||
athenahealth
athenaPractice EHR L NP |
82.3 |
6
|
B
|
B-
|
B
|
B+
|
B+
|
B-
|
|
|
|
|
|
||||
CompuGroup Medical US
CGM APRIMA EHR L |
66.1 |
8
|
C-
|
C-
|
D+
|
D
|
D+
|
D-
|
|
|
|
|
|
||||
Epic
Community Connect EpicCare Ambulatory EHR C |
74.3 |
23
|
C-
|
B-
|
C
|
C
|
C
|
C-
|
|
|
|
|
|
||||
Veradigm
EHR L |
65.1 |
11
|
D
|
D+
|
C
|
C
|
D
|
F
|
TouchWorks EHR L
8
athenaPractice EHR L NP
6
CGM APRIMA EHR L
8
Community Connect EpicCare Ambulatory EHR C
23
EHR L
11