2021 Best In KLAS Ambulatory EMR Over 75 Physicians

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

Performance

Altera Digital Health (Allscripts) Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Altera Digital Health (Allscripts) Sunrise “complete look” provides a high-level analysis of the key products that make up Altera Digital Health’s enterprise suite. (Other reports in the series do the same for Epic , Evident , MEDITECH , and Oracle Health [Cerner] .) This report focuses on the core Sunrise suite and its supporting technology; data on Altera Digital Health’s standalone ambulatory platforms (TouchWorks and Professional) is excluded.

When making a core HIT purchasing decision, ambulatory healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas beyond core EMR and PM solutions. This athenahealth “complete look” provides a high-level analysis of the key IT components that make up athenahealth’s comprehensive suite. (Other reports in the series do the same for eClinicalWorks, Greenway Health, NextGen Healthcare, and Veradigm.)

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Care Ambulatory EMR	87.6	n=82	0%	A-	A	B	B+	A-	B

MEDITECH Expanse Ambulatory EHR	86.4	n=22	N/A	B-	A	B	B	A-	A-

athenahealth athenaClinicals	81.2	n=24	0%	B-	B+	B	B-	C	C+

NextGen Healthcare NextGen Enterprise EHR	77.3	n=42	0%	C+	B-	C+	B-	B-	C

Oracle Health (Cerner) Cerner PowerChart Ambulatory	72.4	n=40	0%	D+	C+	C-	C	C+	C-

eClinicalWorks EHR	64.7	n=36	0%	F	D+	C-	C-	D+	D-

Altera Digital Health Allscripts TouchWorks EHR	62.6	n=29	0%	F	F	C-	D+	D+	D
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Care Ambulatory EMR 87.6 n=82 COMMENTS	0%	A-	A	B	B+	A-	B
MEDITECH Expanse Ambulatory EHR 86.4 n=22 COMMENTS	N/A	B-	A	B	B	A-	A-
athenahealth athenaClinicals 81.2 n=24 COMMENTS	0%	B-	B+	B	B-	C	C+
NextGen Healthcare NextGen Enterprise EHR 77.3 n=42 COMMENTS	0%	C+	B-	C+	B-	B-	C
Oracle Health (Cerner) Cerner PowerChart Ambulatory 72.4 n=40 COMMENTS	0%	D+	C+	C-	C	C+	C-
eClinicalWorks EHR 64.7 n=36 COMMENTS	0%	F	D+	C-	C-	D+	D-
Altera Digital Health Allscripts TouchWorks EHR 62.6 n=29 COMMENTS	0%	F	F	C-	D+	D+	D

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Altera Digital Health Allscripts Sunrise Ambulatory Care * L	65.2	n=8	F	C-	F	D+	C	C-

athenahealth athenaPractice EMR * L	70.1	n=8	D-	C	C	C-	B	C-

Epic Community Connect Care Ambulatory EMR [C] C	83	n=16	B	B+	B	B	B-	C

Company/solution	Overall performance score	Total evaluations

Altera Digital Health Allscripts Sunrise Ambulatory Care * L culture F loyalty C- operations F product D+ relationship C value C-	65.2	n=8

athenahealth athenaPractice EMR * L culture D- loyalty C operations C product C- relationship B value C-	70.1	n=8

Epic Community Connect Care Ambulatory EMR [C] C culture B loyalty B+ operations B product B relationship B- value C	83	n=16

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