2021 Best In KLAS Ambulatory EMR Over 75 Physicians

Interoperability is a continued area of critical focus for the healthcare industry. There is no question that progress is being made, but there is still significant room for improvement. For this report, KLAS talked to vendor-identified deep adopters to take a holistic look at the current state of interoperability in ambulatory and enterprise EMRs and measure how close we are to an ideal state. The results reveal each vendor’s strengths and weaknesses within various areas of interoperability.

Technology needs are constantly evolving in healthcare, yet vendor development efforts may not always align with provider organizations’ top priorities. To better understand what these priorities are in midsize and large ambulatory practices (11+ physicians), KLAS interviewed over 500 respondents from such organizations regarding the areas most in need of improvement from their EMR vendor.

Virtual care has been a roller coaster for healthcare organizations in the last few years—from minimal uptake in the face of reimbursement barriers, to the COVID-19 rush in demand and availability, to hastily implemented and developed IT solutions, to a recent return to more-standard care delivery, and now the re-examination of go-forward strategies. This report shares how EMR-centric virtual care platforms perform today and what provider organizations have planned for the future.

Performance

Comprehensive Ambulatory Platforms 2021

16 December 21 | Aaron Gleave and Alex McIntosh

Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Epic Care Ambulatory EMR	87.6	n=82	0%	A-	A	B	B+	A-	B

MEDITECH Expanse Ambulatory EHR	86.4	n=22	N/A	B-	A	B	B	A-	A-

athenahealth athenaClinicals	81.2	n=24	0%	B-	B+	B	B-	C	C+

NextGen Healthcare NextGen Enterprise EHR	77.3	n=42	0%	C+	B-	C+	B-	B-	C

Oracle Health (Cerner) Cerner PowerChart Ambulatory	72.4	n=40	0%	D+	C+	C-	C	C+	C-

eClinicalWorks EHR	64.7	n=36	0%	F	D+	C-	C-	D+	D-

Altera Digital Health Allscripts TouchWorks EHR	62.6	n=29	0%	F	F	C-	D+	D+	D
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Care Ambulatory EMR 87.6 n=82 COMMENTS	0%	A-	A	B	B+	A-	B
MEDITECH Expanse Ambulatory EHR 86.4 n=22 COMMENTS	N/A	B-	A	B	B	A-	A-
athenahealth athenaClinicals 81.2 n=24 COMMENTS	0%	B-	B+	B	B-	C	C+
NextGen Healthcare NextGen Enterprise EHR 77.3 n=42 COMMENTS	0%	C+	B-	C+	B-	B-	C
Oracle Health (Cerner) Cerner PowerChart Ambulatory 72.4 n=40 COMMENTS	0%	D+	C+	C-	C	C+	C-
eClinicalWorks EHR 64.7 n=36 COMMENTS	0%	F	D+	C-	C-	D+	D-
Altera Digital Health Allscripts TouchWorks EHR 62.6 n=29 COMMENTS	0%	F	F	C-	D+	D+	D

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Altera Digital Health Allscripts Sunrise Ambulatory Care * L	65.2	n=8	F	C-	F	D+	C	C-

athenahealth athenaPractice EMR * L	70.1	n=8	D-	C	C	C-	B	C-

Epic Community Connect Care Ambulatory EMR [C] C	83	n=16	B	B+	B	B	B-	C

Company/solution	Overall performance score	Total evaluations

Altera Digital Health Allscripts Sunrise Ambulatory Care * L culture F loyalty C- operations F product D+ relationship C value C-	65.2	n=8

athenahealth athenaPractice EMR * L culture D- loyalty C operations C product C- relationship B value C-	70.1	n=8

Epic Community Connect Care Ambulatory EMR [C] C culture B loyalty B+ operations B product B relationship B- value C	83	n=16

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