A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 73.1
Software average: 79.6
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
Epic
EpicCare Ambulatory EHR |
90.5 |
-1%
|
19
|
A-
|
A+
|
B
|
A-
|
A-
|
A
|
|
|
|
|
|
|
||||||
athenahealth
athenaClinicals |
81.5 |
-3%
|
18
|
C+
|
B+
|
B
|
B
|
C+
|
B-
|
|
|
|
|
|
|
||||||
NextGen Healthcare
NextGen Enterprise EHR |
72.1 |
-4%
|
22
|
D+
|
C+
|
C-
|
C
|
C
|
C-
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Altera Digital Health
TouchWorks EHR L |
59.3 |
8
|
F
|
D-
|
D
|
D
|
D
|
F
|
|
|
|
|
|
||||
eClinicalWorks
EHR L |
61.5 |
14
|
F
|
D+
|
D+
|
D+
|
D-
|
F
|
|
|
|
|
|
||||
Epic
Community Connect EpicCare Ambulatory EHR L C |
89.1 |
8
|
B+
|
A
|
B+
|
A-
|
A-
|
B+
|
TouchWorks EHR L
8
EHR L
14
Community Connect EpicCare Ambulatory EHR L C
8