2023 Best In KLAS Ambulatory EMR 11-75 Physicians

Performance

Ambulatory Pediatric Solutions 2024

11 March 24 | Andy Paulsen and Chris Clune

Amid changing regulations from entities like the American Academy of Pediatrics and HIPAA, pediatric clinics’ functionality needs are increasing and becoming more specific. Most ambulatory pediatric practices are small organizations with limited budgets, and they have to prioritize functionalities that are most important and forgo others to stay within budget. In addition to established pediatric-specific vendors, broad-specialty vendors are addressing this challenge by developing pediatric-specific EHRs or adapting existing platforms to cater to customer needs. Following KLAS’ 2023 report on the pediatrics market , this report examines how well pediatric-specific and broad-specialty vendors meet the unique customer needs of this niche market.

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Altera Digital Health (Allscripts) Sunrise “complete look” provides a high-level analysis of the key products that make up Altera Digital Health’s enterprise suite. (Other reports in the series do the same for Epic , Evident , MEDITECH , and Oracle Health [Cerner] .) This report focuses on the core Sunrise suite and its supporting technology; data on Altera Digital Health’s standalone ambulatory platforms (TouchWorks and Professional) is excluded.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

athenahealth athenaClinicals	85.3	n=26	N/A	B	A-	B	B+	C+	B+

NextGen Healthcare NextGen Enterprise EHR	73.3	n=62	N/A	C-	B-	C	C+	C	D+

Greenway Health Intergy EHR	72.2	n=26	N/A	C	C	C+	C	D+	D+

eClinicalWorks EHR	57.4	n=24	N/A	F	D	D-	D	F	D-
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

athenahealth athenaClinicals 85.3 n=26 COMMENTS	N/A	B	A-	B	B+	C+	B+
NextGen Healthcare NextGen Enterprise EHR 73.3 n=62 COMMENTS	N/A	C-	B-	C	C+	C	D+
Greenway Health Intergy EHR 72.2 n=26 COMMENTS	N/A	C	C	C+	C	D+	D+
eClinicalWorks EHR 57.4 n=24 COMMENTS	N/A	F	D	D-	D	F	D-

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

AdvancedMD EHR * L	69.2	n=7	C-	D	D+	C+	C+	C-

Altera Digital Health Touchworks EHR (Allscripts) * L	60.9	n=12	D-	D	D	D+	D	F

athenahealth athenaPractice EMR * L	66.8	n=8	D	D+	C	C-	C-	D

CompuGroup Medical US CGM APRIMA EHR * L	87.2	n=8	A-	A	B	B+	B	B

Epic Community Connect EpicCare Ambulatory EMR [C] C	76.2	n=32	C-	B	C	C	C	B

Veradigm (formerly Allscripts) EHR * L	65.1	n=11	D-	D+	C	C-	D+	F

Company/solution	Overall performance score (100-point scale)	Total evaluations

AdvancedMD EHR * L culture C- loyalty D operations D+ product C+ relationship C+ value C-	69.2	n=7

Altera Digital Health Touchworks EHR (Allscripts) * L culture D- loyalty D operations D product D+ relationship D value F	60.9	n=12

athenahealth athenaPractice EMR * L culture D loyalty D+ operations C product C- relationship C- value D	66.8	n=8

CompuGroup Medical US CGM APRIMA EHR * L culture A- loyalty A operations B product B+ relationship B value B	87.2	n=8

Epic Community Connect EpicCare Ambulatory EMR [C] C culture C- loyalty B operations C product C relationship C value B	76.2	n=32

Veradigm (formerly Allscripts) EHR * L culture D- loyalty D+ operations C product C- relationship D+ value F	65.1	n=11

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