A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 72.8
Software average: 80.3
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
Epic
EpicCare Ambulatory EMR |
91.4 |
N/A
|
n=16
|
A
|
A+
|
B+
|
A
|
A-
|
A-
|
|
|
|
|
|
|
||||||
athenahealth
athenaClinicals |
83.8 |
N/A
|
n=18
|
B-
|
A-
|
B
|
B
|
B-
|
B
|
|
|
|
|
|
|
||||||
NextGen Healthcare
NextGen Enterprise EHR |
75.4 |
N/A
|
n=20
|
D+
|
B
|
C
|
B-
|
C+
|
D+
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Altera Digital Health
Touchworks EHR (Allscripts) L |
61.2 |
n=8
|
D+
|
F
|
D+
|
D+
|
D+
|
F
|
|
|
|
|
|
||||
athenahealth
athenaPractice EMR L NP |
56.7 |
n=9
|
F
|
F
|
D
|
D-
|
C+
|
D-
|
|
|
|
|
|
||||
eClinicalWorks
EHR L |
48.6 |
n=12
|
F
|
F
|
F
|
F
|
F
|
F
|
|
|
|
|
|
||||
Epic
Community Connect EpicCare Ambulatory EMR L C |
81.8 |
n=12
|
B-
|
B+
|
C
|
B-
|
B
|
B
|
|
|
|
|
|
||||
Veradigm
(formerly Allscripts) EHR L |
58.5 |
n=6
|
F
|
F
|
C-
|
C-
|
D
|
F
|
Touchworks EHR (Allscripts) L
n=8
athenaPractice EMR L NP
n=9
EHR L
n=12
Community Connect EpicCare Ambulatory EMR L C
n=12
(formerly Allscripts) EHR L
n=6
Ranked solutions for which at least 95% of respondents answered yes.
athenaClinicals
EpicCare Ambulatory EMR
NextGen Enterprise EHR
EpicCare Ambulatory EMR
athenaClinicals
EpicCare Ambulatory EMR
NextGen Enterprise EHR
EpicCare Ambulatory EMR