2021 Best In KLAS Population Health Management

Performance

PHM Downside Risk 2021

14 October 21 | Bradley Hunter and Cathy McCabe

In the United States, just 10% of the average healthcare organization’s revenue comes from downside risk contracts. However, several health systems are ahead of the curve, and their valuable insights on adopting downside risk can help peers figure out how to move the needle on value-based reimbursement (VBR). KLAS worked with population health management (PHM) vendors to identify which of their customers are most advanced in adoption of downside risk contracts and then conducted interviews with top executives at 15 of these organizations. We spoke with large, midsize, and small health systems as well as a handful of ACOs, highlighting the fact that with the right technology and organizational structure and buy-in, organizations of all types can make significant progress toward VBR. The Executive Insights portion of this report explores what outcomes the organizations have achieved as well as their aggregated insights regarding keys to success, lessons learned, and potential pitfalls. Case studies for each of the participating organizations provide additional detail and can be found in the Expanded Insights section of the report.

Provider organizations looking to advance their value-based care strategies often look to population health management (PHM) technology to give them the confidence to move forward with value-based care. This report seeks to provide transparency into the major PHM technology offerings available today—the types of organizations that typically use the systems, what the customer experience is like, which solutions are seeing the most market energy, and the breadth of their PHM capabilities. PHM insights that go beyond this study’s general overview can be found here .

Adoption of technology to help provider organizations manage SDOH referrals is still early, but interest is growing as organizations seek to take on more value-based reimbursement risk. This report provides a first look at customer satisfaction with various SDOH referral network solutions and examines the parts of the SDOH referral process in which these solutions are being used. All measured vendors in this early market have overall scores above 90 (out of 100), indicating high overall satisfaction. Shifts in satisfaction are possible as the market matures and the number of KLAS ratings increases.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Innovaccer Inc. Data Activation Platform	93.8	n=22	N/A	A	A	A-	A	A+	A+

Azara Healthcare DRVS (Primarily FQHC)	93	n=15	N/A	A	A+	A	A	A	A

Azara Healthcare SPH Analytics Population Care	92.3	n=19	0%	A	A	A-	A-	A	A

HealthEC Population Health Management Suite	91.9	n=22	0%	A-	A-	A	A	A+	A

Cedar Gate Technologies Enli Value Navigator	91.4	n=24	0%	A	A	A	B+	A	A

Health Catalyst Population Health Applications	87	n=22	0%	B	A	B	B	A	B+

Arcadia Arcadia.io Arcadia Analytics	86.7	n=36	0%	B-	A-	B	B+	A	A-

Epic Healthy Planet	85.6	n=54	0%	B	A-	B	B	B+	B+

Lightbeam Population Health Management	85.6	n=25	0%	B+	A-	B	B	A-	B+

NextGen Healthcare Population Health Analytics	85.2	n=16	N/A	B	B+	B+	B	A-	B-

Optum Population Health Solutions	80.3	n=22	0%	B-	B-	B-	B-	B+	B

Oracle Health (Cerner) Cerner HealtheIntent Suite	78.3	n=43	0%	C-	B	C+	B-	B	B-
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Innovaccer Inc. Data Activation Platform 93.8 n=22 COMMENTS	N/A	A	A	A-	A	A+	A+
Azara Healthcare DRVS (Primarily FQHC) 93 n=15	N/A	A	A+	A	A	A	A
Azara Healthcare SPH Analytics Population Care 92.3 n=19	0%	A	A	A-	A-	A	A
HealthEC Population Health Management Suite 91.9 n=22 COMMENTS	0%	A-	A-	A	A	A+	A
Cedar Gate Technologies Enli Value Navigator 91.4 n=24 COMMENTS	0%	A	A	A	B+	A	A
Health Catalyst Population Health Applications 87 n=22 COMMENTS	0%	B	A	B	B	A	B+
Arcadia Arcadia.io Arcadia Analytics 86.7 n=36 COMMENTS	0%	B-	A-	B	B+	A	A-
Epic Healthy Planet 85.6 n=54 COMMENTS	0%	B	A-	B	B	B+	B+
Lightbeam Population Health Management 85.6 n=25 COMMENTS	0%	B+	A-	B	B	A-	B+
NextGen Healthcare Population Health Analytics 85.2 n=16 COMMENTS	N/A	B	B+	B+	B	A-	B-
Optum Population Health Solutions 80.3 n=22 COMMENTS	0%	B-	B-	B-	B-	B+	B
Oracle Health (Cerner) Cerner HealtheIntent Suite 78.3 n=43 COMMENTS	0%	C-	B	C+	B-	B	B-

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Altera Digital Health Allscripts CareInMotion * L	77.6	n=12	C-	B-	B	C	B-	B

athenahealth Population Health * L	72.8	n=10	D+	C-	C+	C	C	B-

i2i Population Health i2iTracks * L	82.8	n=12	B	B	B	B-	B	A-

IBM Watson Health Phytel * L	82.9	n=6	A-	C+	B	B-	B	A-

Relevant Healthcare Analytics (Regional - West) * [C] L C	93.1	n=11	A	A+	B+	A-	A	A+

Salient Healthcare Salient Dashboard Miner * L	88.2	n=7	B+	B+	A-	B+	B+	A

Company/solution	Overall performance score	Total evaluations

Altera Digital Health Allscripts CareInMotion * L culture C- loyalty B- operations B product C relationship B- value B	77.6	n=12

athenahealth Population Health * L culture D+ loyalty C- operations C+ product C relationship C value B-	72.8	n=10

i2i Population Health i2iTracks * L culture B loyalty B operations B product B- relationship B value A-	82.8	n=12

IBM Watson Health Phytel * L culture A- loyalty C+ operations B product B- relationship B value A-	82.9	n=6

Relevant Healthcare Analytics (Regional - West) * [C] L C culture A loyalty A+ operations B+ product A- relationship A value A+	93.1	n=11

Salient Healthcare Salient Dashboard Miner * L culture B+ loyalty B+ operations A- product B+ relationship B+ value A	88.2	n=7

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