2021 Best In KLAS Population Health Management

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Altera Digital Health (Allscripts) Sunrise “complete look” provides a high-level analysis of the key products that make up Altera Digital Health’s enterprise suite. (Other reports in the series do the same for Epic , Evident , MEDITECH , and Oracle Health [Cerner] .) This report focuses on the core Sunrise suite and its supporting technology; data on Altera Digital Health’s standalone ambulatory platforms (TouchWorks and Professional) is excluded.

As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted. Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).

Performance

PHM Downside Risk 2021

14 October 21 | Bradley Hunter and Cathy McCabe

In the United States, just 10% of the average healthcare organization’s revenue comes from downside risk contracts. However, several health systems are ahead of the curve, and their valuable insights on adopting downside risk can help peers figure out how to move the needle on value-based reimbursement (VBR). KLAS worked with population health management (PHM) vendors to identify which of their customers are most advanced in adoption of downside risk contracts and then conducted interviews with top executives at 15 of these organizations. We spoke with large, midsize, and small health systems as well as a handful of ACOs, highlighting the fact that with the right technology and organizational structure and buy-in, organizations of all types can make significant progress toward VBR. The Executive Insights portion of this report explores what outcomes the organizations have achieved as well as their aggregated insights regarding keys to success, lessons learned, and potential pitfalls. Case studies for each of the participating organizations provide additional detail and can be found in the Expanded Insights section of the report.

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Innovaccer Inc. Data Activation Platform	93.8	n=22	N/A	A	A	A-	A	A+	A+

Azara Healthcare DRVS (Primarily FQHC)	93	n=15	N/A	A	A+	A	A	A	A

Azara Healthcare SPH Analytics Population Care	92.3	n=19	0%	A	A	A-	A-	A	A

HealthEC Population Health Management Suite	91.9	n=22	0%	A-	A-	A	A	A+	A

Cedar Gate Technologies Enli Value Navigator	91.4	n=24	0%	A	A	A	B+	A	A

Health Catalyst Population Health Applications	87	n=22	0%	B	A	B	B	A	B+

Arcadia Arcadia.io Arcadia Analytics	86.7	n=36	0%	B-	A-	B	B+	A	A-

Epic Healthy Planet	85.6	n=54	0%	B	A-	B	B	B+	B+

Lightbeam Population Health Management	85.6	n=25	0%	B+	A-	B	B	A-	B+

NextGen Healthcare Population Health Analytics	85.2	n=16	N/A	B	B+	B+	B	A-	B-

Optum Population Health Solutions	80.3	n=22	0%	B-	B-	B-	B-	B+	B

Oracle Health (Cerner) Cerner HealtheIntent Suite	78.3	n=43	0%	C-	B	C+	B-	B	B-
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Innovaccer Inc. Data Activation Platform 93.8 n=22 COMMENTS	N/A	A	A	A-	A	A+	A+
Azara Healthcare DRVS (Primarily FQHC) 93 n=15	N/A	A	A+	A	A	A	A
Azara Healthcare SPH Analytics Population Care 92.3 n=19	0%	A	A	A-	A-	A	A
HealthEC Population Health Management Suite 91.9 n=22 COMMENTS	0%	A-	A-	A	A	A+	A
Cedar Gate Technologies Enli Value Navigator 91.4 n=24 COMMENTS	0%	A	A	A	B+	A	A
Health Catalyst Population Health Applications 87 n=22 COMMENTS	0%	B	A	B	B	A	B+
Arcadia Arcadia.io Arcadia Analytics 86.7 n=36 COMMENTS	0%	B-	A-	B	B+	A	A-
Epic Healthy Planet 85.6 n=54 COMMENTS	0%	B	A-	B	B	B+	B+
Lightbeam Population Health Management 85.6 n=25 COMMENTS	0%	B+	A-	B	B	A-	B+
NextGen Healthcare Population Health Analytics 85.2 n=16 COMMENTS	N/A	B	B+	B+	B	A-	B-
Optum Population Health Solutions 80.3 n=22 COMMENTS	0%	B-	B-	B-	B-	B+	B
Oracle Health (Cerner) Cerner HealtheIntent Suite 78.3 n=43 COMMENTS	0%	C-	B	C+	B-	B	B-

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Altera Digital Health Allscripts CareInMotion * L	77.6	n=12	C-	B-	B	C	B-	B

athenahealth Population Health * L	72.8	n=10	D+	C-	C+	C	C	B-

i2i Population Health i2iTracks * L	82.8	n=12	B	B	B	B-	B	A-

IBM Watson Health Phytel * L	82.9	n=6	A-	C+	B	B-	B	A-

Relevant Healthcare Analytics (Regional - West) * [C] L C	93.1	n=11	A	A+	B+	A-	A	A+

Salient Healthcare Salient Dashboard Miner * L	88.2	n=7	B+	B+	A-	B+	B+	A

Company/solution	Overall performance score	Total evaluations

Altera Digital Health Allscripts CareInMotion * L culture C- loyalty B- operations B product C relationship B- value B	77.6	n=12

athenahealth Population Health * L culture D+ loyalty C- operations C+ product C relationship C value B-	72.8	n=10

i2i Population Health i2iTracks * L culture B loyalty B operations B product B- relationship B value A-	82.8	n=12

IBM Watson Health Phytel * L culture A- loyalty C+ operations B product B- relationship B value A-	82.9	n=6

Relevant Healthcare Analytics (Regional - West) * [C] L C culture A loyalty A+ operations B+ product A- relationship A value A+	93.1	n=11

Salient Healthcare Salient Dashboard Miner * L culture B+ loyalty B+ operations A- product B+ relationship B+ value A	88.2	n=7

Population Health Management

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