Nuance Quality Solutions Comments

 

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Analyst/Coordinator

Relationship

With Nuance, I have a contact that I can email at 9:00 a.m. and get a response from by 9:15 a.m....

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The reports are what drive the outcomes. Nuance’s product offers reports and dashboards. We have an...

Aug 2020
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Analyst/Coordinator

Technology

We can’t run the system on Internet Explorer, but we can run it on Chrome. The vendor is very up...

Aug 2020
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Analyst/Coordinator

Implementation and Training

We have had in-house classes for training. The vendor offers webinars, too.

Aug 2020
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Analyst/Coordinator

Service and Support

The product is very intuitive. The vendor makes sure that we only have to answer the questions we...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is very easy to use and very robust. I have been using it for a long time, and I like...

Aug 2020
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Analyst/Coordinator

Service and Support

The customer support people from Nuance are excellent. I usually email them, and I get a call back...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very user friendly. I don't have any complaints. The system works well, and we can get...

Aug 2020
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Analyst/Coordinator

Service and Support

I would buy the product again. The vendor is a big help. They are even doing electronic quality...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor has absolutely kept all of their promises, and they avoid nickel-and-diming. Everything...

Aug 2020
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Analyst/Coordinator

Implementation and Training

The vendor is good at supporting our organization's integration and interoperability goals. The...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Once we knew the system, it was easy to use and train people on. The system is complex by nature and...

Aug 2020
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Analyst/Coordinator

Service and Support

Overall, Nuance is wonderful to work with. When we feel stuck, we pick up the phone and are able to...

Jul 2020
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Analyst/Coordinator

Relationship

When I need the vendor executives, they are there and responsive. I don’t normally contact them; we...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

I feel that this product is an asset, but I am going to drop the score slightly due to the mess that...

Jul 2020
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Analyst/Coordinator

Technology

Nuance is always upgrading and backing up. We get updates all the time, so they are providing new technology....

Jul 2020
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Analyst/Coordinator

Service and Support

Nuance's service and support are very good at being proactive. We have been back and forth with...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Clintegrity 360 Quality Measures is very user friendly, and the fact that Nuance maintains it and...

Jul 2020
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Analyst/Coordinator

Service and Support

I really don't have any complaints about the technology we receive. Nuance is usually able to do...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Clintegrity 360 Performance Analytics is user friendly. Nuance keeps it updated in line with CMS and...

Jul 2020
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Analyst/Coordinator

Service and Support

We have received emails with training. Anytime Nuance is going to change anything, they let us know....

Jul 2020
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Manager

Implementation and Training

The vendor continuously offers training, but they go too quickly during the trainings.

Jun 2020
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Manager

Interfacing and Integration

In my book, the integration with Clintegrity 360 Quality Measures is perfect.

Jun 2020
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Manager

Relationship

The vendor keeps us up to date with coding changes and patient exclusions. The vendor added...

Jun 2020
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Manager

Service and Support

I have worked with multiple vendors on multiple software products. By far, Nuance's support people...

Jun 2020
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Manager

Relationship

Nuance is very accommodating in helping us do custom reports to get to the resolution and the...

Jun 2020
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Manager

Functionality and Upgrades

With our most recent money crunch, something is going to have to go. However, I don’t know what is...

Jun 2020
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Manager

Interfacing and Integration

With the solution's integration, sometimes it takes a little longer to get to where we need to be.

Jun 2020
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Manager

Functionality and Upgrades

Some of Nuance's technology doesn’t ever change because it doesn't need to. I love Nuance; their...

Jun 2020
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Manager

Other Observations & Comments

Clintegrity 360 Performance Analytics is still a new product, and we do have a learning curve. I...

Jun 2020
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Manager

Other Observations & Comments

Clintegrity 360 Performance Analytics is extremely detailed. We don’t quite need to see all of that...

Jun 2020
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Manager

Functionality and Upgrades

We have been using Clintegrity 360 Quality Measures for a long time, and I really like it. We use it...

Jun 2020
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Manager

Lessons Learned

There are a lot of features that Clintegrity 360 Quality Measures has and can do. However, because...

Jun 2020
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Manager

Relationship

The sales team at Nuance has dropped the ball. We have contacted that team about upgrading our...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I used to not think Nuance nickel-and-dimed us. But lately, there has been a charge for everything...

Jun 2020
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Analyst/Coordinator

Service and Support

We recently upgraded the product, and we have been trying to get things up on the new hardware and...

May 2020
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Analyst/Coordinator

Service and Support

Everything is going well. When I have an issue, I call our representative, and our representative...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

I don’t hear from the vendor very often. If I have a problem or I need to do something that I have...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

From my standpoint, everything is in place and meets the needs of the hospital. The core measures...

Apr 2020
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Analyst/Coordinator

Service and Support

The vendor has been really good at supporting us. I really haven’t had any involvement with the...

Apr 2020
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Director

Service and Support

Nuance has always been so organized. We have never had any difficulty reaching out to them when we...

Mar 2020
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Director

Service and Support

Nuance always had one hand in the pot, and they were constantly watching our volume. The vendor knew...

Mar 2020
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Director

Other Observations & Comments

We asked whether we could keep Nuance’s product, but people were a little unnerved because of the...

Mar 2020
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Director

Relationship

Things with Nuance have been very smooth. I feel like there is always someone watching my back. I...

Mar 2020
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Director

ROI / Cost (care and feeding)

I don’t feel like Nuance nickel-and-dimes any differently than any other vendor. I don’t blame them....

Mar 2020
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Director

Functionality and Upgrades

The product is very good. We are given great reports that are already prefilled for us. We can just...

Mar 2020
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Director

Relationship

Nuance’s executives have been there for us. We have never had a hard time getting in touch with the...

Mar 2020
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Analyst/Coordinator

Implementation and Training

The go-live went pretty smoothly. The vendor was there to help us. We got some training. The product...

Mar 2020
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Analyst/Coordinator

Service and Support

I haven't had to reach out to the support people. The implementation team always helps us.

Mar 2020
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Manager

Functionality and Upgrades

I like that the product is pretty user friendly. We can click on the guidelines, and the system will...

Mar 2020
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Manager

Service and Support

I like the customer service from Nuance. When we have an issue, the vendor’s people are great. They...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

Everyone I deal with at Nuance is great, and the system is very easy to maneuver. We have a couple...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

Our Nuance support person really understands the system. When I have a problem, the support person...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The formatting in Nuance's system is really nice and comes with graphs we can use for our monthly...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Clintegrity 360 Quality Measures is very user friendly. The information that is included in the...

Jan 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We haven't had any education on the system in the last few years.

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

The system is very easy to use; if I can use the software, then it is definitely easy to use....

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The format of the system makes it very easy to find what we need. The system gives us our PSI and...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

When we have performance improvement meetings, we are able to show the work we have been doing...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

If I am not sure of something in Clintegrity 360 Quality Measures, I can get on the phone and talk...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The usability of the system is good, and Nuance is going to keep the product up to date with what we...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I give the product a good score because of the usability of the tool. We have other facilities that...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

Nuance's customer service is beyond any customer service group that I have every worked with. If we...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is easy to use, and it has the information within it that we need. If we need to update...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I have definitely noticed that Nuance has reduced lag time. Before, when a new quarter opened, the...

Dec 2019
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Analyst/Coordinator

Service and Support

Nuance's support people are very helpful and knowledgeable. Even when a question is simple, they are...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

Obviously, we use Clintegrity 360 Quality Measures to track data, but the system has been good to...

Dec 2019
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Analyst/Coordinator

Implementation and Training

Over the past years, Nuance has definitely stepped up. They have more webinars and educational...

Dec 2019
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Analyst/Coordinator

Service and Support

I really enjoy Nuance's customer service. Anytime I have a question, I can easily send out an email...

Dec 2019
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Analyst/Coordinator

Relationship

The product is good, but Nuance's staff members make the difference. They are very helpful and get...

Dec 2019
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VP/Other Executive

Relationship

Nuance doesn't charge us for every little thing. They are very responsive and proactive. Nuance is...

Dec 2019
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VP/Other Executive

Other Observations & Comments

The Nuance executives for the products we use are very engaged, but the other senior-level...

Dec 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

Clintegrity 360 Performance Analytics is so integrated that we are able to learn a lot and...

Dec 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Nuance's training has gone down in quality, and they have slacked off in this regard. The last...

Oct 2019
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Analyst/Coordinator

Relationship

Nuance offers great support to us, is very proactive, and is very responsive to our questions. The...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The system is very easy for our end users and is very user friendly. The system isn't tedious. We...

Oct 2019
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Director

Functionality and Upgrades

Nuance seems to stay up to date and keep current with all of the national and even state...

Sep 2019
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Director

Functionality and Upgrades

Nuance is not familiar with the type of hospitals that we work with, but they have made themselves...

Sep 2019
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Director

Service and Support

When it comes to support, Nuance is excellent. Every time we renew with Nuance, I have to defend our...

Sep 2019
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Director

Service and Support

Nuance has been around for a long time. Before they were Nuance, they were QuadraMed. Our team is...

Sep 2019
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Director

Relationship

I have to rate Nuance at the very top of the scale. In our state, a lot of the bigger systems and...

Sep 2019
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Director

Functionality and Upgrades

The system's ease of use is really good. No one is perfect, but Nuance is pretty darn close. Our...

Sep 2019
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Director

Relationship

I can’t even mention a time when Nuance hasn’t met our needs. Years ago, when they were penetrated...

Sep 2019
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Director

Relationship

At no cost, Nuance has provided not only group training but also one-on-one training to our staff...

Sep 2019
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Director

Relationship

Nuance is so focused on all of the rural hospitals, and I think they are invested in that. They want...

Sep 2019
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Director

Relationship

There has been an executive that we work with, and every time we have any type of need, that person...

Sep 2019
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Director

Relationship

I would say that Nuance's IT team, marketing team, and day-to-day service team have been really easy...

Sep 2019