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KLAS Research Director - Ryan Pretnik
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VP/Other Executive

If there is anything I like about Nuance, it is the people. The customer service people do a great...

Jan 2021
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Manager

I don’t hang out on Nuance’s website. I know they have a pretty website. I have gone to it before....

Dec 2020
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I talk up Nuance to other people all the time. I tell others how Nuance's claims-based data provides...

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Manager

I have been able to show our doctors how the database works, who is doing well, what the logistics...

Dec 2020
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Manager

My relationship with Nuance is so laid back and comfortable. The vendor is professional of course,...

Dec 2020
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Manager

With benchmarking, Nuance hides some of the information. I don't know whether our ranking is out of...

Dec 2020
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Manager

I wish Nuance would put more data visualization into the system. We will ask them what the data...

Dec 2020
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Manager

I only wish I were better at pulling the data. But I am getting pretty good at it. I am not great at...

Dec 2020
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Manager

I am not a data engineer. In other cases, I would be frustrated about the fact that I don't know how...

Dec 2020
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Manager

I used to think that the Nuance product was like a moderate-performing car compared to bigger...

Dec 2020
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VP/Other Executive

I like the flexibility of being able to pull the appropriate data with the product. The system is...

Nov 2020
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Director

If I have a phone call with Nuance's support team, I will get a response. If I send Nuance's support...

Nov 2020
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Director

I feel like Nuance has supported what we have needed to do with their product. There is a wealth of...

Nov 2020
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Analyst/Coordinator

My contact with Nuance is wonderful and always responsive. That person helps me through things like...

Nov 2020
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Analyst/Coordinator

The system is easy to use. It gets almost concurrent feedback with the reports. I deal with a census...

Nov 2020
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Analyst/Coordinator

One of our leaders brought Nuance on board, and the program has been great. We can do a couple of...

Nov 2020
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Director

Nuance does a wonderful job working with us to keep our costs down each year when we renew our...

Nov 2020
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Director

Nuance provides a lot of emails, webinars, and phone calls. Our team constantly has phone calls with...

Nov 2020
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Director

In terms of core measures abstraction, the product meets our hospitals' needs exactly. We have...

Nov 2020
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Director

The thing that I like about Nuance is that they don't have a lot of turnover. For as long as we have...

Nov 2020
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Manager

Nuance has offered collection questions in the abstraction part where we can collect the COVID-19...

Nov 2020
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Manager

Nuance is very good at getting back to us when we have any issues. The support people are great....

Nov 2020
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Manager

The solution is expensive, but anything out there is probably comparable.

Nov 2020
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Analyst/Coordinator

With Nuance, I have a contact that I can email at 9:00 a.m. and get a response from by 9:15 a.m....

Aug 2020
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Analyst/Coordinator

The reports are what drive the outcomes. Nuance’s product offers reports and dashboards. We have an...

Aug 2020
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Analyst/Coordinator

We can’t run the system on Internet Explorer, but we can run it on Chrome. The vendor is very up...

Aug 2020
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Analyst/Coordinator

We have had in-house classes for training. The vendor offers webinars, too.

Aug 2020
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Analyst/Coordinator

The product is very intuitive. The vendor makes sure that we only have to answer the questions we...

Aug 2020
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Analyst/Coordinator

The product is very easy to use and very robust. I have been using it for a long time, and I like...

Aug 2020
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Analyst/Coordinator

The customer support people from Nuance are excellent. I usually email them, and I get a call back...

Aug 2020
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Analyst/Coordinator

The system is very user friendly. I don't have any complaints. The system works well, and we can get...

Aug 2020
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Analyst/Coordinator

I would buy the product again. The vendor is a big help. They are even doing electronic quality...

Aug 2020
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Analyst/Coordinator

The vendor has absolutely kept all of their promises, and they avoid nickel-and-diming. Everything...

Aug 2020
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Analyst/Coordinator

The vendor is good at supporting our organization's integration and interoperability goals. The...

Aug 2020
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Analyst/Coordinator

Once we knew the system, it was easy to use and train people on. The system is complex by nature and...

Aug 2020
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Analyst/Coordinator

Overall, Nuance is wonderful to work with. When we feel stuck, we pick up the phone and are able to...

Jul 2020
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Analyst/Coordinator

When I need the vendor executives, they are there and responsive. I don’t normally contact them; we...

Jul 2020
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Analyst/Coordinator

I feel that this product is an asset, but I am going to drop the score slightly due to the mess that...

Jul 2020
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Analyst/Coordinator

Nuance is always upgrading and backing up. We get updates all the time, so they are providing new technology....

Jul 2020
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Analyst/Coordinator

Nuance's service and support are very good at being proactive. We have been back and forth with...

Jul 2020
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Analyst/Coordinator

Clintegrity 360 Quality Measures is very user friendly, and the fact that Nuance maintains it and...

Jul 2020
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Analyst/Coordinator

I really don't have any complaints about the technology we receive. Nuance is usually able to do...

Jul 2020
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Analyst/Coordinator

Clintegrity 360 Performance Analytics is user friendly. Nuance keeps it updated in line with CMS and...

Jul 2020
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Analyst/Coordinator

We have received emails with training. Anytime Nuance is going to change anything, they let us know....

Jul 2020
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Manager

The vendor continuously offers training, but they go too quickly during the trainings.

Jun 2020
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Manager

In my book, the integration with Clintegrity 360 Quality Measures is perfect.

Jun 2020
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Manager

The vendor keeps us up to date with coding changes and patient exclusions. The vendor added...

Jun 2020
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Manager

I have worked with multiple vendors on multiple software products. By far, Nuance's support people...

Jun 2020
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Manager

Nuance is very accommodating in helping us do custom reports to get to the resolution and the...

Jun 2020
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Manager

With our most recent money crunch, something is going to have to go. However, I don’t know what is...

Jun 2020
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Manager

With the solution's integration, sometimes it takes a little longer to get to where we need to be.

Jun 2020
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Manager

Some of Nuance's technology doesn’t ever change because it doesn't need to. I love Nuance; their...

Jun 2020
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Manager

Clintegrity 360 Performance Analytics is still a new product, and we do have a learning curve. I...

Jun 2020
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Manager

Clintegrity 360 Performance Analytics is extremely detailed. We don’t quite need to see all of that...

Jun 2020
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Manager

We have been using Clintegrity 360 Quality Measures for a long time, and I really like it. We use it...

Jun 2020
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Manager

There are a lot of features that Clintegrity 360 Quality Measures has and can do. However, because...

Jun 2020
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Manager

The sales team at Nuance has dropped the ball. We have contacted that team about upgrading our...

Jun 2020
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Manager

I used to not think Nuance nickel-and-dimed us. But lately, there has been a charge for everything...

Jun 2020
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Analyst/Coordinator

We recently upgraded the product, and we have been trying to get things up on the new hardware and...

May 2020
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Analyst/Coordinator

Everything is going well. When I have an issue, I call our representative, and our representative...

Apr 2020
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Analyst/Coordinator

I don’t hear from the vendor very often. If I have a problem or I need to do something that I have...

Apr 2020
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Analyst/Coordinator

From my standpoint, everything is in place and meets the needs of the hospital. The core measures...

Apr 2020
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Analyst/Coordinator

The vendor has been really good at supporting us. I really haven’t had any involvement with the...

Apr 2020
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Director

Nuance has always been so organized. We have never had any difficulty reaching out to them when we...

Mar 2020
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Director

Nuance always had one hand in the pot, and they were constantly watching our volume. The vendor knew...

Mar 2020
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Director

We asked whether we could keep Nuance’s product, but people were a little unnerved because of the...

Mar 2020
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Director

Things with Nuance have been very smooth. I feel like there is always someone watching my back. I...

Mar 2020
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Director

I don’t feel like Nuance nickel-and-dimes any differently than any other vendor. I don’t blame them....

Mar 2020
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Director

The product is very good. We are given great reports that are already prefilled for us. We can just...

Mar 2020
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Director

Nuance’s executives have been there for us. We have never had a hard time getting in touch with the...

Mar 2020
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Analyst/Coordinator

The go-live went pretty smoothly. The vendor was there to help us. We got some training. The product...

Mar 2020
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Analyst/Coordinator

I haven't had to reach out to the support people. The implementation team always helps us.

Mar 2020
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