Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

PACS

Large - 300K+ Studies
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 75.8
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Sectra
PACS  
KLAS comments icon
87.1
n=34
-2%
B+
A
B+
B+
B
B
         
 
 
 
 
 
Merative
(formerly IBM) Merge PACS  
KLAS comments icon
84.5
n=25
+3%
B
A-
B+
B
B+
B-
         
 
 
 
 
 
Change Healthcare
Radiology Solutions  
KLAS comments icon
80.3
n=21
0%
B+
B-
B
B
B-
C-
         
 
 
 
 
 
Fujifilm
Synapse  
KLAS comments icon
78.5
n=28
-7%
C-
B-
B-
B-
B
B
         
 
 
 
 
 
AGFA HealthCare
Agfa HealthCare Enterprise Imaging for Radiology  
KLAS comments icon
75.6
n=20
N/A
C+
C
C+
C+
B
C
         
 
 
 
 
 
GE HealthCare
Centricity PACS  
KLAS comments icon
60.4
n=25
+3%
D-
F
D
D
C
D-
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Sectra
PACS
 
87.1
n=34
KLAS comments icon  COMMENTS
    -2%
B+
A
B+
B+
B
B
Merative
(formerly IBM) Merge PACS
 
84.5
n=25
KLAS comments icon  COMMENTS
    +3%
B
A-
B+
B
B+
B-
Change Healthcare
Radiology Solutions
 
80.3
n=21
KLAS comments icon  COMMENTS
    0%
B+
B-
B
B
B-
C-
Fujifilm
Synapse
 
78.5
n=28
KLAS comments icon  COMMENTS
    -7%
C-
B-
B-
B-
B
B
AGFA HealthCare
Agfa HealthCare Enterprise Imaging for Radiology
 
75.6
n=20
KLAS comments icon  COMMENTS
    N/A
C+
C
C+
C+
B
C
GE HealthCare
Centricity PACS
 
60.4
n=25
KLAS comments icon  COMMENTS
    +3%
D-
F
D
D
C
D-
Company/solution
87.1
n=34
 
Censinet assessment N/A
 
culture
B+
loyalty
A
operations
B+
product
B+
relationship
B
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
A-
operations
B+
product
B
relationship
B+
value
B-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B+
loyalty
B-
operations
B
product
B
relationship
B-
value
C-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C-
loyalty
B-
operations
B-
product
B-
relationship
B
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C+
loyalty
C
operations
C+
product
C+
relationship
B
value
C
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D-
loyalty
F
operations
D
product
D
relationship
C
value
D-
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L  NP      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
AGFA HealthCare
Agfa HealthCare IMPAX * [NP] L NP
65.8
n=7
C+
F
C-
C
C-
D+
       
 
 
 
 
 
INFINITT
PACS *
L
87.9
n=8
B
A
B-
A
B
A+
       
 
 
 
 
 
Intelerad
IntelePACS *
L
64
n=16
D+
D
C
D
D
F
       
 
 
 
 
 
Philips
Image Management Vue PACS (Carestream) *
L
78.8
n=18
C+
C+
B-
B-
B-
B-
       
 
 
 
 
 
Philips
IntelliSpace PACS [NP]
NP
60.5
n=24
F
F
C-
D
D+
D+
 

L  NP      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
AGFA HealthCare
Agfa HealthCare IMPAX * [NP] L NP
culture
C+
loyalty
F
operations
C-
product
C
relationship
C-
value
D+
65.8
n=7
     
INFINITT
PACS *
L
culture
B
loyalty
A
operations
B-
product
A
relationship
B
value
A+
87.9
n=8
     
Intelerad
IntelePACS *
L
culture
D+
loyalty
D
operations
C
product
D
relationship
D
value
F
64
n=16
     
Philips
Image Management Vue PACS (Carestream) *
L
culture
C+
loyalty
C+
operations
B-
product
B-
relationship
B-
value
B-
78.8
n=18
     
Philips
IntelliSpace PACS [NP]
NP
culture
F
loyalty
F
operations
C-
product
D
relationship
D+
value
D+
60.5
n=24
 

L  NP      

Company/solution
AGFA HealthCare
Agfa HealthCare IMPAX * [NP] L NP
65.8
n=7
culture
C+
loyalty
F
operations
C-
product
C
relationship
C-
value
D+
 

INFINITT
PACS * L
87.9
n=8
culture
B
loyalty
A
operations
B-
product
A
relationship
B
value
A+
 

Intelerad
IntelePACS * L
64
n=16
culture
D+
loyalty
D
operations
C
product
D
relationship
D
value
F
 

Philips
Image Management Vue PACS (Carestream) * L
78.8
n=18
culture
C+
loyalty
C+
operations
B-
product
B-
relationship
B-
value
B-
 

Philips
IntelliSpace PACS [NP] NP
60.5
n=24
culture
F
loyalty
F
operations
C-
product
D
relationship
D+
value
D+
 
 
 
 
OtherNotablePerformances_Symbol  
Other notable performances in PACS (Large - 300K+ Studies) Other notable performances
 


Solutions for which at least 95% of respondents answered yes.
Keeps all promises?
Change Healthcare
Change Healthcare Radiology Solutions
n=20  95%
Part of long-term plans?
Sectra
Sectra PACS
n=33  100%
Would you buy again?
Merative (formerly IBM)
Merative (formerly IBM) Merge PACS
n=23  96%
Keeps all promises?
Change Healthcare
Change Healthcare Radiology Solutions
n=20  95%
 
Part of Long Term Plans?
Sectra
Sectra PACS
n=33  100%
Would you buy again?
Merative (formerly IBM)
Merative (formerly IBM) Merge PACS
n=23  96%
 
 
 
 
 
Related Reports
 
 
 
 

Past PACS Awards