2018 Category Leader PACS Community Hospital

How do PACS solutions compare?

PACS

Average for PACS86.2

PACS

100

PACS

Carestream Vue PACS

NovaPACS

Radiology Solutions (McKesson)

Synapse

IntelliSpace PACS

Merge, an IBM Company, Unity PACS (DR Systems)

Centricity PACS

IMPAX

Merge, an IBM Company, PACS

Software 80.2

Many healthcare organizations are working to expand and mature their enterprise imaging (EI) strategies to bring together more facilities and service lines. At the same time, both vendors and healthcare organizations are experiencing staffing and budget constraints, leading to a host of financial and operational difficulties. In this environment, some vendors are surmounting challenges and providing the partnership and innovation customers need, while others are struggling to deliver consistently. This report provides an update on vendor performance, based on perspectives from 178 organizations live with EI.

In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.

Performance

Imaging in the Cloud 2021

09 November 21 | Monique Rasband and Sidney Tate

Cloud-based technology is quickly gaining momentum among provider organizations, particularly for imaging solutions. To get an early look at the reality of cloud-based imaging and the vendors best positioned to help organizations transition to the cloud, KLAS interviewed 37 organizations that have adopted imaging technology hosted by their vendor in the cloud (i.e., the organizations are leveraging the public or private cloud to operate or store imaging solutions and/or data); of this group, 20 are doing primary PACS production in the cloud. These organizations almost unanimously report positive experiences. Most have successfully transitioned to the cloud and are seeing beneficial outcomes—e.g., decreased IT burden and improved security. Because of the early nature of this market, all vendor performance data is limited (see the About This Report section). This research is also specific to the United States.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

2018 KLAS Category Leader PACS (Community Hospital)

2018 BEST IN KLAS

SOFTWARE

GLOBAL

Who is theKLAS Category Leader?

How do they score? In five key performance categories

See the latest BEST IN KLAS 2018

2023 GLOBAL

2023 BEST IN KLAS

How do PACS solutions compare?

Past PACS Awards

Konfidence

2018 KLAS Category Leader PACS (Community Hospital)

2018 BEST IN KLAS

SOFTWARE

GLOBAL

Who is theKLAS Category Leader?

How do they score? In five key performance categories

See the latest BEST IN KLAS 2018

2023 GLOBAL

2023 BEST IN KLAS

How do PACS solutions compare?

Past PACS Awards

Konfidence

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