AW Workstation Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 10:33:22 AM and Model.EvProductId = 35910

Commentary Summary

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User Commentary

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Physician

ROI / Cost (care and feeding)

There were significant bugs when we implemented the product. The system is very expensive for what...

Sep 2020
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Physician

Interfacing and Integration

The custom advanced packages could be better as well as the advanced visualization and processing...

Sep 2020
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Physician

Technology

I would like the system to have a more user-friendly interface. The interface is very archaic. I can...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Each software has its own proprietary perks, and that is the plus. Our department is trying to...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

What the vendor showcases is irritating. They are showing things that are not even approved yet at...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We recently did an upgrade, and we still have issues with the hardware. The vendor keeps dropping...

Jul 2020
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Analyst/Coordinator

Service and Support

Customer support is my main concern with GE Healthcare. It is hard to get ahold of someone for...

Jul 2020
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Director

Service and Support

We didn't need any major support during the COVID-19 crisis. GE certainly kept in communication and...

Jul 2020
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Director

Other Observations & Comments

The product is fairly easy for our technologists to use. Part of that is because we have had it for...

Jul 2020
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Director

Functionality and Upgrades

AW Workstation is really expensive, but all systems are expensive. I am probably not likely to...

Jul 2020
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Director

Functionality and Upgrades

The solution seems to be really fast. It has a lot of good applications that people like, and the...

Jul 2020
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Director

Sales and Contracting

Something that the vendor is trying pretty hard to be good at is providing the ability to capture...

Jul 2020
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Director

Interfacing and Integration

AW Workstation is not integrated with the PACS. We have to send exams to AW Workstation, and then it...

Jul 2020
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VP/Other Executive

Service and Support

Based on what I know, we have had no issues that GE hasn’t responded to during the COVID-19 crisis.

Jun 2020
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VP/Other Executive

Implementation and Training

We had some real struggles with getting the product live. We did not have a good experience. We use...

Jun 2020
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VP/Other Executive

Relationship

No vendor keeps all their promises. I used to have a pretty high traffic rate with GE’s executives,...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Everybody knows that GE is in transition. They have a revolving door. They are an amalgamation, and...

Jun 2020
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Director

Relationship

I have had some problems with GE. They tend to overpromise and underdeliver.

Jun 2020
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Director

ROI / Cost (care and feeding)

GE is notorious for nickel-and-diming. Other vendors I work with generally offer us generous...

Jun 2020
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Director

Other Observations & Comments

I recently updated some workstation things, and the update was fine. Everything was good, but AW...

Jun 2020
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VP/Other Executive

Relationship

There have been a lot of changes within GE's leadership, and because of that, GE has prioritized...

May 2020
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VP/Other Executive

Interfacing and Integration

I like the integration of AW Workstation into our PACS, and I have gotten that feedback from our...

May 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The vendor does very well. The problem is that they have turned every advancement into a new module,...

May 2020
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Director

Technology

There are two things that I like about AW Workstation. I like that it is web based, and I like that...

Jan 2020
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Director

Functionality and Upgrades

The 3D post-processing and 3D printing are not easily done with AW Workstation. We have other...

Jan 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We have to pay to upgrade AW Workstation. GE doesn’t do any upgrades unless we pay extra.

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

We never hear anything from GE. We just have to hope that AW Workstation keeps working. We haven’t...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

AW Workstation could be more user friendly. AW Workstation is not very intuitive. We have to know...

Dec 2019
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Manager

Future Outlook

We are in the process of actually looking at converting to an AW server. We are trying to see...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

We don't get many complaints about AW Workstation. It either does the job it is supposed to do or we...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

The AW stations hum along. I wouldn't mind recommending them, but GE is getting away from them. I...

Nov 2019
 Helpful

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Manager

Service and Support

Whenever we run into any kind of problems with GE, we are quite blessed. We have a few things that a...

Nov 2019
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Manager

Relationship

Vendors tell us anything that we want to hear, and GE is no better than any other vendor in that...

Nov 2019
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Manager

Functionality and Upgrades

I am not sure whether the organization wants to keep AW Workstation forever. We need a system that...

Nov 2019
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Manager

Relationship

As far as I know, GE has kept their promises.

Nov 2019
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Manager

Sales and Contracting

When we buy things, it seems like there are some line items from GE Healthcare that cost more than...

Nov 2019
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Manager

Future Outlook

I would recommend AW Workstation if someone was looking to use it in the same way we are using it....

Nov 2019
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Manager

Functionality and Upgrades

AW Workstation is excellent as an advanced visualization tool for our physicians.

Nov 2019
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Manager

Interfacing and Integration

AW Workstation falls short when it comes to an HL7 interface with other products, specifically our...

Nov 2019
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Manager

Functionality and Upgrades

The downside to the system is the number of clicks it requires.

Aug 2019
 Helpful

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Manager

Relationship

Salespeople tend to overpromise, but GE Healthcare tries to keep all their promises.

Aug 2019
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Manager

Interfacing and Integration

I like that we can virtualize with AW Workstation. I like that it is integrated with the universal viewer....

Aug 2019
 Helpful

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Director

Future Outlook

The workstation product is solid. We use a server-based model that isn't well maintained. The...

Jul 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We are not being nickel-and-dimed by GE Healthcare. We are getting what we knew we would get, and we...

May 2019
 Helpful

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Director

Other Observations & Comments

Moving into the era of online education has watered down the quality of education for AW Workstation....

May 2019
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Director

Functionality and Upgrades

The image quality in AW Workstation is very good. Our radiologists like the system. Sending images...

May 2019
 Helpful

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Director

Other Observations & Comments

AW Workstation is a little time consuming. Some of that is probably just my users getting used to...

May 2019
 Helpful

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Director

Technology

We went to a server-based model with this solution. Any of our modalities across the system can now...

May 2019
 Helpful

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Director

Sales and Contracting

GE Healthcare's applications training was an opportunity that I think was missed. What the...

May 2019
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Director

Service and Support

After 90 days of implementing this system, I wanted to get rid of this system and never buy it...

May 2019
 Helpful

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Director

ROI / Cost (care and feeding)

GE Healthcare is prone to nickel-and-diming. I have been pretty up front with GE Healthcare and...

May 2019
 Helpful

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Director

Service and Support

We recently had an applications training from GE Healthcare. The applications people are really...

May 2019
 Helpful

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Director

Lessons Learned

I would highly recommend this product. From an efficiency standpoint, our staff members are able to...

May 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

We hated our old system because it was way too manual. When users learn AW Workstation correctly,...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

AW Workstation looks kind of childlike. It is way too colorful. GE Healthcare should tone down the...

Apr 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

What is difficult about AW Workstation is getting new managers to realize that they have to learn...

Apr 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Technology changes so fast. I have heard of a version of AW Workstation that can be pulled up on an...

Apr 2019
 Helpful

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Director

Sales and Contracting

GE is pretty good at staying away from nickel-and-diming.

Apr 2019
 Helpful

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Director

Service and Support

GE is definitely reactive. I have yet to see them be proactive.

Apr 2019
 Helpful

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Director

Implementation and Training

AW Workstation is excellent and easy to use. We purchased the product many years ago, and we didn’t...

Apr 2019
 Helpful

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Director

Service and Support

I would like it to be easier to get feedback to the right person at GE instead of having the...

Apr 2019
 Helpful

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Director

Service and Support

Our issues were finally resolved when GE kept getting the same complaints from other customers. When...

Apr 2019
 Helpful

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Director

Service and Support

It would be great if GE shared with the customer exactly what they intended to do with new upgrades,...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

There are certain things only GE can do that are vital to some of the exams that we process. We’ve...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

As the years have gone the application has become less user friendly, and some of the features that...

Apr 2019
 Helpful

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Director

ROI / Cost (care and feeding)

GE nickel-and-dimes us on maintenance.

Apr 2019
 Helpful

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Analyst/Coordinator

Service and Support

I don't have a number to call when I need GE Healthcare’s help. I have a card in my locker that...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like AW Workstation because I am familiar with the system, but that is about it. We have a lot of...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We can trace the left common carotid artery (CCA), the left internal carotid artery (ICA), and the...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When we are doing the post-stent portion of every work-up, AW Workstation gives us a warning and...

Mar 2019
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Analyst/Coordinator

Functionality and Upgrades

AW Workstation shows an unknown trace if the tracking is normal. If we are doing a runoff and the...

Mar 2019
 Helpful

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Analyst/Coordinator

Relationship

We do not have any dealings with GE Healthcare. We do not talk to them at all.

Mar 2019
 Helpful

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Manager

Implementation and Training

AW Workstation is a great product. It does exactly what we need it to do. Frankly, the product is...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

We liked our previous system, but the GE system has been fantastic. We didn't miss a beat during the...

Mar 2019
 Helpful

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Manager

Relationship

GE's commitment to our account exceeds the commitment from our local account executive. We routinely...

Mar 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We would like the pricing for all of our equipment to be cut in half. The cost is the only spot that...

Mar 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

GE displayed the product at an RSNA conference and said that we could have it, but it wasn’t even...

Mar 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

GE tries to keep all their promises in fixing feature requests, but that is kind of a hit or miss.

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

GE Healthcare's workstation is an excellent tool for those that have implemented a 3D...

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

I got another solution to fill the gaps that GE Healthcare's product didn't have. I would like to...

Mar 2019
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Manager

Functionality and Upgrades

GE Healthcare's workstation helps us reformat a lot of images for our physician specialists. The...

Mar 2019
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Manager

Relationship

GE Healthcare is willing to help us get what we need. They are very much involved with us, even the...

Mar 2019
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Director

Other Observations & Comments

AW Workstation does some things that we like and for other things that it doesn’t do so well, we...

Mar 2019
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