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2012 Best in KLAS Awards - Software and Professional Services 2012 Best in KLAS Awards - Software and Professional Services
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2012 Best in KLAS Awards - Software and Professional Services

December 14, 2012 | Read Time: 5  minutes

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2012 marks the fifteenth anniversary of the "Best in KLAS Awards: Software & Services" report. This year more than 19,000 healthcare providers share their software and services vendor performance experiences with KLAS.

The report ranks the best-performing healthcare IT vendors for nearly 100 market segments, including acute care EMR, ambulatory EMR, emergency department information systems, financial/ERP, clinical implementation, IT outsourcing, among others. The research enables providers to make more-informed technology decisions and helps vendors strive for excellence.

Find out how well your vendors and prospective vendors perform, which vendors keep their promises best, and which offerings best meet customer expectation.

HtmlReportContent Current Time Inside Cache Tag Helper: 9/24/2022 10:04:14 PM and Model.reportId= 771 and Model.HtmlReportContent_LastWriteTimeUtcInTicks=637996626045035174

Best in KLAS Winners

By Category

Inpatient Clinical Care TOP

Ambulatory and Post Acute Care TOP

Ambulatory EMR
(1-10 Physicians)
athenahealth athenaClinicals

86.9

Ambulatory EMR
(11-75 Physicians)
Epic EpicCare Ambulatory EMR

88.7

Ambulatory EMR
(Over 75 Physicians)
Epic EpicCare Ambulatory EMR

88.4

Homecare
(Home Health)
Homecare Homebase

86.4

Practice Management
(1-10 Physicians)
athenahealth athenaCollector

87.2

Practice Management
(11-75 Physicians)
athenahealth athenaCollector

85.9

Practice Management
(Over 75 Physicians)
Epic Resolute/Prelude/Cadence

87.0

Financial / Revenue Cycle / HIM TOP

Business Intelligence/Reporting
Dimensional Insight The Diver Solution

89.9

Document Management and Imaging
Perceptive Software ImageNow

89.7

Financial/ERP
Oracle PeopleSoft Enterprise

75.3

Services and Consulting TOP

IT Outsourcing
(Partial)
CareTech Solutions Inc.
Xerox

89.1

Revenue Cycle Transformation
Huron Consulting

90.3

Technical Services
Orchestrate Healthcare

91.4

Imaging Systems and Equipment TOP

Cardiology
(Acute Care)
Digisonics DigiView

77.1

Oncology
Elekta MOSAIQ

80.1

PACS
(Large - Over 200 Beds)
DR Systems Unity v|Series PACS

85.6

Speech Recognition
Dolbey Fusion Expert/SpeechEMR (FES)

89.8

Other TOP

Community HIS
(1-200 Beds)
McKesson Paragon

77.3

Emergency Department
Wellsoft EDIS

87.9

Enterprise Scheduling
Unibased USA RMS

91.3

Pharmacy
Epic Willow

87.6

Planning and Assessment
Impact Advisors

93.5

Surgery Management
Epic OpTime

85.8

Category Leaders

Inpatient Clinical Care TOP

Acute Care EMR
(Community - 1-200 Beds)

Siemens Soarian Clinicals

80.2

Clinical Decision Support - Referential
Logical Images VisualDx (Diagnostic)

93.8

Clinical Decision Support - Surveillance
Wolters Kluwer Pharmacy OneSource Sentri7

84.9

Infection Control and Monitoring
Hospira Infection Control Assist (TheraDoc)

86.2

Interface Engines
Corepoint Health Integration Engine

97.0

IV Workflow Management
Baxter Healthcare DoseEdge System (Baxa)

83.3

Medical Device Integration Systems
iSirona DeviceConX

87.7

Mobile Data Systems
MedAptus Pro Charge Capture

93.0

Pharmacy - Outpatient
(Retail)

ScriptPro SP Central Pharmacy Management System

83.0

Single Sign-On
Imprivata OneSign Single Sign-On

89.7

Financial / Revenue Cycle / HIM TOP

Decision Support - Business
Allscripts Sunrise EPSi Decision Support

84.4

Medical Records Coding
3M Codefinder

90.2

Patient Access - Eligibility Checking
Passport IntelliSource

90.0

Patient Flow
TeleTracking Capacity Management Suite

86.1

Point of Use Inventory Management
PAR Excellence Systems

90.7

Quality Management
Xerox Midas+ Care Management

91.5

Real-Time Location Systems
(RTLS)

AeroScout MobileView

87.5

Revenue Cycle - Chargemaster Management
Craneware Chargemaster Toolkit

92.8

Revenue Cycle - Claims Management
SSI Group ClickON Claims Editor

84.5

Revenue Cycle - Contract Management
MedAssets Contract Manager

83.4

Staff/Nurse Scheduling
API Healthcare Staffing and Scheduling

84.6

Talent Management
HealthcareSource Talent Management

86.3

Time and Attendance
API Healthcare Time and Attendance

86.6

Value Based Care TOP

Health Information Exchange
(HIE)

Epic Care Everywhere

92.1

Interactive Patient Systems
GetWellNetwork PatientLife System

88.0

Patient Portals
Epic MyChart

88.8

Services and Consulting TOP

Release of Information
HealthPort

85.0

Imaging Systems and Equipment TOP

Cardiology Hemodynamics
Merge Healthcare Hemo

87.9

Enterprise Advanced Visualization
Vital Vitrea Enterprise Suite

82.0

Image Exchange
DR Systems eMix (Image Exchange)

88.9

PACS
(Ambulatory Care)

Intelerad IntelePACS

90.4

PACS
(Community 1-200 Beds)

Infinitt PACS

89.9

Treatment Planning
Varian Eclipse

84.6

Other TOP

Anesthesia
Surgical Information Systems Anesthesia

86.9

Budgeting
Healthcare Insights

84.9

Clinical Portals/Aggregation
PatientKeeper Physician Portal

84.0

Clinical Procedure Documentation
Wolters Kluwer ProVation MD

85.3

Dictation and Transcription
Nuance EXVoice (Dictaphone) (D)

83.4

ECG Data Management
Epiphany Cardio Server

83.5

EMPI
QuadraMed MPI

85.7

HIE Consulting
Impact Advisors

92.7

ICD-10 Consulting
Advisory Board

93.8

Image Archive Outsourcing
Dell Services Cloud Clinical Archive

89.9

Labor and Delivery
Clinical Computer Systems OBIX Perinatal Data System

84.5

Laboratory
(Ambulatory Care)

Orchard Harvest LIS

91.9

Laboratory
(Community 1-200 Beds)

Orchard Harvest LIS

90.2

Laboratory Anatomic Pathology
Cerner CoPathPlus

90.0

Laboratory Blood Bank
SCC SoftBank

87.1

Mammography
PenRad MIS

88.8

Medical Records Other
3M APCfinder/DRGfinder

92.0

Patient Access - Patient Bill Estimation
TransUnion Healthcare FHSClearQuote (FHSCorp)

84.0

Patient Access - Registration QA
AHI Software AHIQA

94.3

RAC Management
Wolters Kluwer ComplyTrack Suite (MediRegs)

86.0

Radiology
(Ambulatory Care)

NovaRad NovaRIS

86.8

Radiology
(Community 1-200 Beds)

Avreo interWORKS

90.9

Revenue Cycle - Medical Necessity
OptumInsight Compliance Checking

83.5

Revenue Cycle - Other
Craneware Bill Analyzer

88.5

Security/HIPAA
FairWarning Privacy Breach Detection

85.0

Self-Service Patient Kiosk
Epic Welcome

88.0

Specimen Collection Barcoding
Iatric Systems MobiLab

89.2

Staff Augmentation
Stoltenberg Consulting

93.4

Vendor Selection
Kurt Salmon

99.8

Virtualization
VMware vSphere

90.4

KLAS Research published our first Performance Report in 1999. Since then, Best in KLAS has grown to include a broad range of healthcare software and services. We are thankful for the tens of thousands of provider voices that make this annual report a reality.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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