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2008 Best in KLAS Awards - Software and Professional Services 2008 Best in KLAS Awards - Software and Professional Services
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2008 Best in KLAS Awards - Software and Professional Services

December 15, 2008 | Read Time: 8  minutes

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The "2008 Best in KLAS: Software & Professional Services" is a summary of performance data collected over the past 13 months from healthcare professionals and IT Executives. Included in the report is a ranking of the Top 20 vendors overall, as well as a ranking of the top vendors in key areas of performance.

This report draws from data on over 750 products from more than 200 vendors.

What’s New?


* Speech Recognition (Front-End) has been combined with the speech recognition vendors from Transcription and Back-End Speech Recognition to form the Speech Recognition segment
* Dictation has been combined with the transcription vendors from Transcription and Back-End Speech Recognition to form the Dictation and Transcription segment
* Technical Consulting is now Technical Services
* Clearinghouse Services is now a Best in KLAS segment

Five new software and one new professional services market segments have been added to this report:
* Laboratory (Community)
* Laboratory (Ambulatory)
* Anatomic Pathology (Community)
* Anatomic Pathology (Ambulatory)
* Blood Bank (Community)
* Teleradiology Services

Occasionally you may not find the vendor you are looking for. In some cases, this is due to a merger or acquisition. The following vendors are now listed according to their acquiring vendor:
* Allscripts has acquired Misys
* Cardinal Health has acquired Care Fusion
* Clinix has acquired MedicWare
* Eclipsys has acquired MediNotes
* FUJIFILM has acquired Empiric Systems
* Ingenix has acquired Healthia Consulting
* Nuance has acquired eScription
* Premier has acquired CareScience

Market Movements


* Clearinghouse Services, a new market segment rated this year by KLAS, has become one of the highest-rated market segments in the KLAS professional services database.
* DMI has seen a steady rise in client satisfaction to become the second-highest market segment rated in the KLAS software database.
* Acute Care EMR has dropped over the past year to become the lowest-ranked market segment in the KLAS software database. Every vendor in that market segment has experienced a drop in their client satisfaction score.
* Cardiology has also seen a measurable drop in overall client satisfaction, becoming one of the lowest-rated market segments in the KLAS software database.

HtmlReportContent Current Time Inside Cache Tag Helper: 6/28/2022 12:15:56 PM and Model.reportId= 486 and Model.HtmlReportContent_LastWriteTimeUtcInTicks=637919730059652130

Best in KLAS Winners

By Category

Inpatient Clinical Care TOP

Acute Care EMR
Epic EpicCare Inpatient

85.2

Ambulatory and Post Acute Care TOP

Ambulatory EMR
(2-5 Physicians)
Greenway Medical PrimeSuite Chart

90.2

Ambulatory EMR
(26-100 Physicians)
Allscripts Enterprise EHR (TouchWorks)

78.7

Ambulatory EMR
(6-25 Physicians)
Greenway Medical PrimeSuite Chart

89.4

Ambulatory EMR
(Over 100 Physicians)
Epic EpicCare Ambulatory

88.7

Homecare
McKesson Horizon Homecare

85.8

Practice Management
(6-25 Physicians)
Greenway Medical PrimeSuite Practice

90.8

Practice Management
(Over 100 Physicians)
Epic Resolute/Prelude/Cadence

89.9

Financial / Revenue Cycle / HIM TOP

Decision Support - Business
Eclipsys Sunrise EPSi Decision Support

89.2

Document Management and Imaging
MedPlus ChartMaxx

88.6

Financial/ERP
McKesson Pathways Financial/Materials/HR Manager

74.0

Services and Consulting TOP

Outsourced Transcription
Transcend Services Inc.

88.1

Technical Services
Orchestrate Healthcare

92.0

Imaging Systems and Equipment TOP

Cardiology
Digisonics DigiView

77.5

PACS
GE Centricity PACS-IW (Dynamic Imaging)

90.0

Speech Recognition
Nuance eScription (BES)

90.7

Other TOP

Application Hosting
(CIS/ERP/HIS)
NaviSite (NetASPx)

87.1

Clinical Implementation Principal
Perot Systems [Cerner, Meditech and Various]

84.3

Clinical Implementation Supportive
Coastal Healthcare Consulting [GE Only]

92.7

Financial Implementation
ACS [Mostly Lawson and Various]

83.8

Laboratory
Siemens Novius Lab

82.6

Overall IT Services Firm
Hayes Management Consulting

88.0

Pharmacy
Epic EpicRx Inpatient

83.9

Planning and Assessment
Impact Advisors

94.2

Radiology
Epic Radiant

84.3

Surgery Management
USA ORMS

88.0

Category Leaders

Inpatient Clinical Care TOP

Acute Care EMR
(Community)

McKesson Paragon Clinicals

84.7

Interface Engines
InterSystems Ensemble

89.1

Mobile Data Systems
Thomson Reuters Clinical Xpert Navigator

86.8

Single Sign-On
Sentillion Vergence

85.4

Ambulatory and Post Acute Care TOP

Ambulatory EMR
(1 Physician)

Praxis EMR (Concept Process)

90.0

Behavioral Health
Netsmart Therapist Helper (Nightingale)

81.7

Hospice
McKesson Horizon Homecare

88.0

Long-Term Care
PointClickCare

89.5

Practice Management
(1 Physician)

PracticeOne e-Medsys PM

92.6

Financial / Revenue Cycle / HIM TOP

Bed Management
TeleTracking Bed Management Suite

83.3

Extended Business Office
Perot Systems

83.6

Medical Records Coding
3M Codefinder

88.7

Revenue Cycle - Chargemaster Management
Craneware Chargemaster Toolkit

93.6

Revenue Cycle - Claims Management
MedAssets XClaim (XactiMed)

85.2

Revenue Cycle - Contract Management
MedAssets Contract Manager (Accuro)

85.5

Revenue Cycle - Patient Access
RelayHealth HTP RevRunner

82.0

Staff/Nurse Scheduling
McKesson ANSOS One-Staff (Per-Se)

84.4

Time and Attendance
api Payrollmation Series

85.5

Value Based Care TOP

Patient Portals
Medfusion Secure Patient Portal

81.4

Services and Consulting TOP

IT Outsourcing
(Partial)

Accenx Technologies

92.9

Imaging Systems and Equipment TOP

Advanced Visualization
Philips Brilliance Workspace

85.5

Cardiology Hemodynamics
GE Mac-Lab

81.4

Oncology
Varian ARIA

76.9

PACS
(Ambulatory)

Intelerad IntelePACS

91.9

PACS
(Community)

Avreo interWORKS interVIEW

93.6

Other TOP

Budgeting
Eclipsys Sunrise EPSi Budgeting

88.2

CAD
Hologic R2 ImageChecker Digital

88.0

Clinical Portals
MEDSEEK eConnect Physician Portal

85.9

Dictation and Transcription
3M ChartScript (T)

79.1

Discharge Planning
Allscripts Care Management (ECIN)

87.6

EMPI
Initiate Identity Hub

88.1

Labor and Delivery
(Acute Care)

CCSI OBIX Perinatal Data System

87.3

Laboratory
(Ambulatory)

Orchard Harvest LIS

90.8

Laboratory
(Community)

Orchard Harvest LIS

92.2

Laboratory Anatomic Pathology
Sunquest CoPath

80.9

Laboratory Blood Bank
Sunquest Blood Bank

82.6

Mammography
PenRad MIS

88.3

Medical Records Other
3M ChartLocator

86.0

Medication Administration
Cerner Bridge MedPoint

85.6

Medication Order Management Systems
(Acute Care)

Cardinal Health Pyxis Connect

82.8

Outsourced Billing
RelayHealth Patient Compass Patient Billing

82.4

Pharmacy
(Community)

QuadraMed Pharmacy

74.9

Radiology
(Ambulatory)

Avreo interWORKS interFLOW

88.6

Radiology
(Community)

NovaRad NovaRIS

81.9

Revenue Cycle - Medical Necessity
McKesson Pathways Compliance Advisor

80.6

Revenue Cycle - Other
Ontario Systems Artiva Healthcare

78.2

Specialty
Novo Innovations Healthcare Grid

90.3

Specimen Collection Bar Coding
Iatric Systems MobiLab

90.6

Staff Augmentation
Beacon Partners

92.5

Teleradiology Services
Virtual Radiologic

91.3

Vendor Selection
Innovative Health Strategies (DBGC)

97.0

KLAS Research published our first Performance Report in 1999. Since then, Best in KLAS has grown to include a broad range of healthcare software and services. We are thankful for the tens of thousands of provider voices that make this annual report a reality.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.