2024 Best In KLAS Remote Patient Monitoring

As remote video technology continues to develop, staffing shortages and an increased focus on patient safety are leading healthcare providers to look to virtual patient observation solutions. These solutions allow organizations to continuously monitor the safety of multiple patients, thereby reducing staffing burdens and decreasing costs. KLAS first reported on MedSitter, now renamed Collette Health, in July 2023; this report offers a second look at how the customer experience has changed over the last two years.

Telehealth and remote patient monitoring (RPM) solutions have grown in adoption, giving providers new ways to deliver more flexible care. While telehealth adoption especially was initially spurred by COVID-19, energy in both areas continues because of factors like value-based care, staffing shortages, and the desire to make care delivery more flexible and strategic. This report examines the broad ecosystem of telehealth and RPM technology—specifically, vendor-reported breadth and depth of adoption by their provider organization customers.

Performance

Remote Patient Monitoring 2023

30 May 23 | Ciera Walker and Schafer Jackson

Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration. † See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.

With COVID-19 as a catalyst, the healthcare market has been actively moving toward virtual care and remote patient monitoring. In a space with high energy and a multiplicity of solutions, Current Health provides technology and services that enable health systems to deliver care at home. Use cases include acute-level care at home, transitional care, and chronic condition management. This report analyzes the customer experience with Current Health’s platform.

	Overall performance score (100-point scale)	Trend (2023-2024)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Lightbeam Deviceless Remote Patient Monitoring	91.1	N/A	18	A	A	A-	B	A	A-

CareSimple CareSimple	89.3	+2%	17	A-	A-	A-	B+	A	B+

Health Recovery Solutions HRS Remote Patient Monitoring Platform	84.9	-3%	39	B	B+	B+	B	A	B

TimeDoc Health Virtual Care Management	82.8	+2%	15	C+	B	B+	B	B+	B

Optimize Health Remote Patient Monitoring	82.6	-5%	20	C+	B+	B	B	B	B

MD Revolution RevUp	73.1	-6%	15	C-	D+	C+	C	B	B-
	50.0	100.0

	Overall Performance Score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Biofourmis Care L	81.1	6	B-	B+	B-	C+	A	C

CoachCare Remote Patient Monitoring L	75.2	6	B	D+	C+	C	B+	B-

Current Health Platform L	81.2	7	C+	B+	B-	C+	B	B

Livongo Health Livongo (Chronic Care Management, Mostly Employer) L C	90.1	8	A-	A	A-	B+	A-	A

VitalTech VitalCare L	81.4	7	B	C+	B-	B	B	A-

Remote Patient Monitoring

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