2025 Best In KLAS HIT Staffing

White Paper

Consistent High Performers 2025

07 November 25 | Bradley Hunter and Lance Merrell

KLAS’ reports—including the annual Best in KLAS report—share which software vendors and services firms excel in helping healthcare professionals improve various aspects of healthcare. While reports typically draw from data collected over the prior 12 or 18 months, we wanted to examine which companies deliver strong client satisfaction over a longer period of time. To answer this, KLAS is introducing the Consistent High Performers report, a new annual report recognizing vendors and services firms that maintain high client satisfaction on a three-year rolling basis for a specific offering. This inaugural report—intended to complement Best in KLAS—identifies the 2025 consistent high performers and how they are collectively rated across KLAS’ customer experience pillars. Additionally, the report draws from surveys administered to 25 consistent high performers, who shared similar best practices for maintaining high client satisfaction. KLAS hopes this report helps healthcare organizations identify future partners and prompts other HIT vendors and firms to implement these best practices.

The demand for skilled healthcare IT (HIT) talent is surging as healthcare organizations are increasingly relying on sophisticated technologies to deliver effective patient care and manage operations. However, staff shortages—including of HIT professionals—continue to plague the healthcare industry, leading many organizations to turn to HIT staffing firms to access needed skills. Based on perceptions from 173 respondents, this report explores (1) how to select the best firm for your organization, (2) how current clients are utilizing HIT staffing services, and (3) how usage of these services may change in the future.

Revenue cycle management (RCM) is a complex process that requires healthcare organizations to continually adapt to ever-changing market conditions, regulations, and patient expectations. Healthrise aims to meet the evolving needs of healthcare organizations by providing IT services for EMR go-lives, revenue cycle optimization, and HIT staffing. This report offers a first look at client experiences with Healthrise.

Healthcare organizations face a variety of challenges, including staffing shortages, EHR implementations, and enhancement and modernization of other processes and solutions. Brightwork Health IT provides services to help organizations with staff augmentation, infrastructure modernization, revenue cycle enhancement, and Epic implementations. This report details the experience of Brightwork clients and their satisfaction with the firm’s services.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

iMethods	98.0	0%	10	A+	A+	A+	A	A+

Continuum Health IT	97.2	+2%	10	A+	A+	A+	A-	A+

Prominence	96.8	-1%	11	A+	A+	A	A	A

Evergreen Healthcare Partners	95.5	-1%	30	A+	A	A	A-	A

Talent Groups (formerly Queen Consulting Group)	95.3	+1%	11	A+	A-	A	A-	A

TruTeam Staffing Advisors	95.2	-3%	10	A	A	A	A-	A+

Optimum Healthcare IT	94.6	+2%	34	A+	A	A	A-	A

Ellit Groups	94.3	N/A	10	A	A-	A	A	A

Medasource	94.1	-1%	21	A	A-	A	A-	A

CSI Companies	94.0	0%	43	A	A	A	A-	A-

Cordea Consulting	93.5	0%	13	A+	A	A	A-	A-

Experis Health Solutions	92.8	-2%	41	A	A	A	A-	A-

Huron	92.8	-3%	12	A-	B+	A	A	A-

Medix Technology Medix	91.4	-1%	28	A	B+	A	B	B+

Tegria	91.1	+1%	39	A-	A-	A	B+	A-

Impact Advisors	89.8	-4%	21	A-	A-	A-	B+	B+

Nordic	89.4	-1%	35	A-	B+	A-	B	B+

Pivot Point Consulting Pivot Point Consulting, a Vaco Company	88.6	-2%	27	A-	B+	B+	B	B+

HCTec	88.1	0%	14	A	B+	A-	B	B
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

Divurgent L	89.4	9	A-	B+	B+	B	B+

Health Systems Informatics L	96.9	5	A+	A	A+	A-	A+

Healthrise L	96.1	6	A+	A	A+	A	A

JTG Consulting Group L	99.1	6	—	A+	A+	A+	A+

Oxford Global Resources L	99.1	5	—	—	—	A+	A+

ROI Healthcare Solutions L	92.7	9	A	A	A	A	B

UST L	94.6	7	A+	A	A+	B	A

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