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IntelliSpace Portal Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Relationship
Philips has a lot of functionality, and they seem to always be working on technology. But they seem...
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Director
Functionality and Upgrades
We are really happy with IntelliSpace Portal. It is more advanced than other systems for cardiology,...
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Director
Functionality and Upgrades
When it comes to cardiac CT, Philips has really been a leader in the area and has been able to apply...
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Director
Functionality and Upgrades
The upgrades from Philips have been seamless, and we always have good support and training tips if...
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Director
Functionality and Upgrades
One of the features that people like is the ability to communicate with referring physicians. We are...
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Manager
Functionality and Upgrades
IntelliSpace Portal does what it is supposed to do. Our doctors aren't looking for anything extra at...
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Manager
Service and Support
IntelliSpace Portal has a low footprint. The only issue is that the only time when Philips calls me...
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Manager
Other Observations & Comments
It would have been nice for Philips to help manage our day-to-day managing of lung masses. We went...
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Manager
Other Observations & Comments
We don't get a lot of updates. The product is only supported by what our system can accommodate....
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Manager
Functionality and Upgrades
The product is good. It does what it is supposed to do. Once we learn the protocol, the product...
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Manager
Service and Support
Philips usually responds quickly. They are pretty on top of things. When we have a repetitive issue,...
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Manager
Functionality and Upgrades
A couple of years ago, this product provided certain features that we needed but not all of the...
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Manager
ROI / Cost (care and feeding)
The vendor doesn't nickel-and-dime, but they recently charged us for a feature that we thought would...
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Manager
Other Observations & Comments
I am not sure that Philips provided training when we upgraded, but we know most of the features,...
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Manager
Relationship
When we have submitted requests to add features, we haven't gotten anything back from the vendor,...
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VP/Other Executive
Sales and Contracting
IntelliSpace Portal does what Philips says it is going to do, so I have no problems with it.
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Director
Functionality and Upgrades
We implemented the product when we started calculating calcium scores. We don't use the product...
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VP/Other Executive
Sales and Contracting
We have been very unhappy with IntelliSpace Portal overall. It was kind of forced on us. We have a...
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VP/Other Executive
Functionality and Upgrades
There are some aspects of the portal that have been good. Everyone liked the advanced vascular...
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VP/Other Executive
Functionality and Upgrades
There are times when the portal just can't do things. In a functional MRI, we have different tasks,...
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Manager
Functionality and Upgrades
The physicians like the solution and the different applications in it. Each subapplication of...
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Manager
Functionality and Upgrades
We moved to IntelliSpace Portal because our directors of radiology wanted to consolidate our...
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Manager
Service and Support
The vendor has reached out to see whether we have needed anything during the global COVID-19...
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Director
Service and Support
Our agreement was supposed to include upgrades to the latest version of the product. The vendor...
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Analyst/Coordinator
Functionality and Upgrades
The product has served its purpose for the last several years, but nobody really likes it. The...
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Analyst/Coordinator
Implementation and Training
Philips charges us for every little thing. During the implementation, the vendor sent a bunch of...
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Analyst/Coordinator
Other Observations & Comments
The vendor didn’t offer any ongoing training, but we didn’t really need any. IntelliSpace Portal is...
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Analyst/Coordinator
Other Observations & Comments
The vendor may be keeping up with new technology, but since we aren’t planning on adopting the new...
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Analyst/Coordinator
Service and Support
I don’t think I have had a successful support call. Getting ahold of somebody takes a while....
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Manager
Functionality and Upgrades
The product is very well liked by the radiologists and technologists. I am happy with the product,...
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Manager
Service and Support
We have had some issues after upgrades. That has been a common thing, but the vendor has been there...
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Manager
Functionality and Upgrades
The product is very finicky in terms of versions and patches. We can’t just load IntelliSpace Portal...
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Manager
Service and Support
Philips' support is never fast, and it is hard to understand because of the language barrier. Quite...
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Manager
Service and Support
I like one support person who is really good and down to earth. This person is the one point of...
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Manager
Functionality and Upgrades
IntelliSpace Portal is a piece of junk. Trying to install it and get it up and running was painful....
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Analyst/Coordinator
Service and Support
Nothing has changed with the vendor's support during the COVID-19 crisis. Philips has still been...
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Analyst/Coordinator
Functionality and Upgrades
The product has all the functionality that we need. The product is fairly intuitive for users, and...
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VP/Other Executive
Relationship
Philips seems to sell things in silos, so the right hand doesn't always know what the left hand is...
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VP/Other Executive
Service and Support
The support model has been hit or miss. The vendor is always in transition and always making...
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VP/Other Executive
Other Observations & Comments
I am not sure whether we will have IntelliSpace Portal for the long term. We are moving away from...
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Manager
Functionality and Upgrades
The system is priced so that we have to buy a bunch of widgets to go with IntelliSpace Portal when...
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Manager
Functionality and Upgrades
IntelliSpace Portal has always been sort of a weird little system at our institution. We have some...
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