IntelliSpace Portal Comments

 
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User Commentary

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Manager

Functionality and Upgrades

The physicians like the solution and the different applications in it. Each subapplication of...

Sep 2020
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Manager

Functionality and Upgrades

We moved to IntelliSpace Portal because our directors of radiology wanted to consolidate our...

Sep 2020
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Manager

Service and Support

The vendor has reached out to see whether we have needed anything during the global COVID-19...

Sep 2020
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Director

Service and Support

Our agreement was supposed to include upgrades to the latest version of the product. The vendor...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The product has served its purpose for the last several years, but nobody really likes it. The...

Aug 2020
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Analyst/Coordinator

Implementation and Training

Philips charges us for every little thing. During the implementation, the vendor sent a bunch of...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor didn’t offer any ongoing training, but we didn’t really need any. IntelliSpace Portal is...

Aug 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The vendor may be keeping up with new technology, but since we aren’t planning on adopting the new...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

I don’t think I have had a successful support call. Getting ahold of somebody takes a while....

Aug 2020
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Manager

Functionality and Upgrades

The product is very well liked by the radiologists and technologists. I am happy with the product,...

Jun 2020
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Manager

Service and Support

We have had some issues after upgrades. That has been a common thing, but the vendor has been there...

Jun 2020
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Manager

Functionality and Upgrades

The product is very finicky in terms of versions and patches. We can’t just load IntelliSpace Portal...

Jun 2020
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Manager

Service and Support

Philips' support is never fast, and it is hard to understand because of the language barrier. Quite...

Jun 2020
 Helpful

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Manager

Service and Support

I like one support person who is really good and down to earth. This person is the one point of...

Jun 2020
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Manager

Functionality and Upgrades

IntelliSpace Portal is a piece of junk. Trying to install it and get it up and running was painful....

Jun 2020
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Analyst/Coordinator

Service and Support

Nothing has changed with the vendor's support during the COVID-19 crisis. Philips has still been...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The product has all the functionality that we need. The product is fairly intuitive for users, and...

Apr 2020
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VP/Other Executive

Relationship

Philips seems to sell things in silos, so the right hand doesn't always know what the left hand is...

Mar 2020
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VP/Other Executive

Service and Support

The support model has been hit or miss. The vendor is always in transition and always making...

Mar 2020
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VP/Other Executive

Other Observations & Comments

I am not sure whether we will have IntelliSpace Portal for the long term. We are moving away from...

Mar 2020
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Manager

Functionality and Upgrades

The system is priced so that we have to buy a bunch of widgets to go with IntelliSpace Portal when...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

IntelliSpace Portal has always been sort of a weird little system at our institution. We have some...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

IntelliSpace Portal is a fairly good product, but we aren't getting the traction that we need from...

Nov 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The stability of IntelliSpace Portal is not very good right now, but the overall functionality is...

Nov 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We have an enterprise-wide agreement with Philips, so I don't feel like they nickel-and-dime us too...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We had some issues with the portal playing well on a PC with our other systems after one of Philips'...

Nov 2019
 Helpful

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Director

Service and Support

Philips has done very little to assist us in our efforts. We have used their product, and we have...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

I question whether we would buy IntelliSpace Portal again. That is because of a lack of clinical...

Nov 2019
 Helpful

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Manager

Relationship

I get follow-up messages from managers, some VPs, and other people at Philips. We don't necessarily...

Oct 2019
 Helpful

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Manager

Technology

Philips is constantly coming out with new products. They are always interested in our goals, and...

Oct 2019
 Helpful

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Manager

Relationship

Philips does an excellent job of checking on the customer and keeping us updated on the latest...

Oct 2019
 Helpful

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Manager

Relationship

We don't really get nickel-and-dimed by Philips. Every time that I have an issue or problem, I can...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Philips products give us the best images for what we are trying to do at our site. We are right at...

Oct 2019
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Manager

Relationship

When we get a new upgrade from Philips, they constantly call us and ask what we like, what we don't...

Oct 2019
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Manager

Functionality and Upgrades

IntelliSpace Portal has a lot of bugs and crashes a fair amount.

Oct 2019
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Manager

Other Observations & Comments

If a colleague were to ask me about IntelliSpace Portal, I would say that it has its ups and downs....

Oct 2019
 Helpful

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Manager

Other Observations & Comments

IntelliSpace Portal isn't currently part of our long-term plans. Everything is up in the air because...

Oct 2019
 Helpful

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Manager

Service and Support

Philips generally keeps their promises. The one instance where they didn't was when they said we...

Oct 2019
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Director

Functionality and Upgrades

We had a lot of problems with our last upgrade. We had a lot of meetings, and it took time to get...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

IntelliSpace Portal allows us to be very efficient, and it is a cost-effective solution for...

Oct 2019
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Manager

Functionality and Upgrades

IntelliSpace Portal has been a great addition to our organization. Our physicians are very happy...

Oct 2019
 Helpful

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Manager

Technology

On the negative side, the solution operates on two servers. The standby server is not always in sync...

Oct 2019
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Manager

Functionality and Upgrades

We are really trying to get rid of disparate applications and legacy applications so that we can go...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

I wouldn't necessarily recommend IntelliSpace Portal to others. It isn't easy to use unless people...

Oct 2019
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Manager

Service and Support

There is a breakdown between the support side and the engineering side. The Philips executives need...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Philips excels in some areas, and a lot of users in those areas want to use the system. The platform...

Oct 2019
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Manager

Service and Support

We don't often use Philips' support for IntelliSpace Portal. Overall, the service has gotten better....

Oct 2019
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Manager

Functionality and Upgrades

IntelliSpace Portal lacks functionality and fails in certain aspects. A lot of our employees don't...

Oct 2019
 Helpful

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Manager

Implementation and Training

The implementation of IntelliSpace Portal was rough, and the training for IntelliSpace Portal wasn't...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The technology of the product is fine. Philips is very good at keeping up with the industry. I like...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

The product is complex, but the support is spot on. I do what I call just-in-time trainings. The...

Oct 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The customer service is great. I think we get our money's worth. Our project manager is wonderful...

Oct 2019
 Helpful

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Physician

Functionality and Upgrades

IntelliSpace Portal is super; it is very solid. I wish that Philips would have moved a little faster...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

We haven't seen any outcomes because we haven't been able to get Philips to reasonably add things...

Sep 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Philips' product is for advanced imaging for all sorts of things. It is failing miserably, so we are...

Sep 2019
 Helpful

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VP/Other Executive

Technology

The service and support from Philips have been pretty reasonable. We have much less downtime with...

Sep 2019
 Helpful

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Analyst/Coordinator

Service and Support

Philips has not been good at helping us when we have problems. The team for IntelliSpace Portal is...

Sep 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The GUI is nonintuitive. We frequently run into situations where we want a feature but Philips tells...

Aug 2019
 Helpful

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COO

Relationship

We have ups and downs with Philips mostly because things are really inconsistent. They are always...

Jul 2019
 Helpful

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COO

Functionality and Upgrades

The product itself is really good if users know what they have, if there is training, and if the...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

IntelliSpace Portal is very robust and a strong application. It has been a good solution for us, and...

Jul 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

IntelliSpace Portal integrates really well with our main PACS, and that is a really good thing for...

Jul 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Philips charges for add-on modules. If we want to add a new package for something, that is a new...

Jul 2019
 Helpful

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Manager

Technology

IntelliSpace Portal has been very stable. We haven’t had any issues with it going down. The system...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

There hasn’t been a lot of development for IntelliSpace Portal. It has been a while since our last...

Jun 2019
 Helpful

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Director

Other Observations & Comments

IntelliSpace Portal does not meet all our needs today because we are not on the most current...

May 2019
 Helpful

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Director

Functionality and Upgrades

All the different types of people that are using IntelliSpace Portal have been able to learn to use...

May 2019
 Helpful

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Director

Other Observations & Comments

Philips has a catalogue of post-processing. I tried to convince my physicians to have confederated...

May 2019
 Helpful

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Director

Functionality and Upgrades

We use IntelliSpace Portal in a couple of specific areas, and we don't use any of the other modules....

May 2019
 Helpful

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Director

Service and Support

Philips doesn't assign a customer service manager for IntelliSpace Portal like they do with some of...

May 2019
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Director

ROI / Cost (care and feeding)

All medical products are overpriced. IntelliSpace Portal is very similar to everything else, and as...

May 2019
 Helpful

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Director

Functionality and Upgrades

When we took an upgrade, the reports that we had built had changed, and some of the navigation...

May 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Philips is really good at their implementations, and their executives are very responsive. Philips'...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

If given the choice, I probably would not select the IntelliSpace Portal again. I think there is a...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

I really don’t think we get quite what we are promised unless we come up with more money....

Apr 2019
 Helpful

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Manager

Implementation and Training

The last upgrade to IntelliSpace Portal went really well; we only had one small issue. In general,...

Apr 2019
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Manager

Sales and Contracting

One of my biggest complaints with Philips is that they want us to buy a product, but they don’t want...

Apr 2019
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Manager

Relationship

We haven’t seen anything new from Philips, and they haven’t come by asking us to break out our...

Apr 2019
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Manager

Relationship

We never hear from Philips unless we reach out to them. Once every 18 to 24 months, three new people...

Apr 2019
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Manager

Service and Support

If we have a problem with IntelliSpace Portal, we try to figure it out ourselves. We can call and...

Apr 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

We have had some issues with the portal, but the real problem is us trying to consolidate. Each...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We recently implemented the system as an add-on to our Philips PACS. The system is still new, and...

Dec 2018
 Helpful

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Manager

Service and Support

Philips doesn’t do a lot of updates; that is the problem. I haven’t had an upgrade in a few years. I...

Dec 2018
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Director

Other Observations & Comments

The system is a little different from the PACS. We use it only occasionally for 3D work and probing.

Dec 2018