IntelliSpace Portal Comments

 

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Current Time Inside Cache Tag Helper: 1/18/2021 10:59:11 PM and Model.EvProductId = 50925

Commentary Summary

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User Commentary

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VP/Other Executive

Relationship

Philips has a lot of functionality, and they seem to always be working on technology. But they seem...

Jan 2021
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Director

Functionality and Upgrades

We are really happy with IntelliSpace Portal. It is more advanced than other systems for cardiology,...

Jan 2021
 Helpful

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Director

Functionality and Upgrades

When it comes to cardiac CT, Philips has really been a leader in the area and has been able to apply...

Jan 2021
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Director

Functionality and Upgrades

The upgrades from Philips have been seamless, and we always have good support and training tips if...

Jan 2021
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Director

Functionality and Upgrades

One of the features that people like is the ability to communicate with referring physicians. We are...

Jan 2021
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Manager

Functionality and Upgrades

IntelliSpace Portal does what it is supposed to do. Our doctors aren't looking for anything extra at...

Nov 2020
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Manager

Service and Support

IntelliSpace Portal has a low footprint. The only issue is that the only time when Philips calls me...

Nov 2020
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Manager

Other Observations & Comments

It would have been nice for Philips to help manage our day-to-day managing of lung masses. We went...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

We don't get a lot of updates. The product is only supported by what our system can accommodate....

Nov 2020
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Manager

Functionality and Upgrades

The product is good. It does what it is supposed to do. Once we learn the protocol, the product...

Nov 2020
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Manager

Service and Support

Philips usually responds quickly. They are pretty on top of things. When we have a repetitive issue,...

Nov 2020
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Manager

Functionality and Upgrades

A couple of years ago, this product provided certain features that we needed but not all of the...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime, but they recently charged us for a feature that we thought would...

Nov 2020
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Manager

Other Observations & Comments

I am not sure that Philips provided training when we upgraded, but we know most of the features,...

Nov 2020
 Helpful

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Manager

Relationship

When we have submitted requests to add features, we haven't gotten anything back from the vendor,...

Nov 2020
 Helpful

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VP/Other Executive

Sales and Contracting

IntelliSpace Portal does what Philips says it is going to do, so I have no problems with it.

Nov 2020
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Director

Functionality and Upgrades

We implemented the product when we started calculating calcium scores. We don't use the product...

Oct 2020
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VP/Other Executive

Sales and Contracting

We have been very unhappy with IntelliSpace Portal overall. It was kind of forced on us. We have a...

Oct 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

There are some aspects of the portal that have been good. Everyone liked the advanced vascular...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

There are times when the portal just can't do things. In a functional MRI, we have different tasks,...

Oct 2020
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Manager

Functionality and Upgrades

The physicians like the solution and the different applications in it. Each subapplication of...

Sep 2020
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Manager

Functionality and Upgrades

We moved to IntelliSpace Portal because our directors of radiology wanted to consolidate our...

Sep 2020
 Helpful

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Manager

Service and Support

The vendor has reached out to see whether we have needed anything during the global COVID-19...

Sep 2020
 Helpful

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Director

Service and Support

Our agreement was supposed to include upgrades to the latest version of the product. The vendor...

Sep 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product has served its purpose for the last several years, but nobody really likes it. The...

Aug 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Philips charges us for every little thing. During the implementation, the vendor sent a bunch of...

Aug 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The vendor didn’t offer any ongoing training, but we didn’t really need any. IntelliSpace Portal is...

Aug 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The vendor may be keeping up with new technology, but since we aren’t planning on adopting the new...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

I don’t think I have had a successful support call. Getting ahold of somebody takes a while....

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The product is very well liked by the radiologists and technologists. I am happy with the product,...

Jun 2020
 Helpful

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Manager

Service and Support

We have had some issues after upgrades. That has been a common thing, but the vendor has been there...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The product is very finicky in terms of versions and patches. We can’t just load IntelliSpace Portal...

Jun 2020
 Helpful

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Manager

Service and Support

Philips' support is never fast, and it is hard to understand because of the language barrier. Quite...

Jun 2020
 Helpful

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Manager

Service and Support

I like one support person who is really good and down to earth. This person is the one point of...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

IntelliSpace Portal is a piece of junk. Trying to install it and get it up and running was painful....

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

Nothing has changed with the vendor's support during the COVID-19 crisis. Philips has still been...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product has all the functionality that we need. The product is fairly intuitive for users, and...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

Philips seems to sell things in silos, so the right hand doesn't always know what the left hand is...

Mar 2020
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VP/Other Executive

Service and Support

The support model has been hit or miss. The vendor is always in transition and always making...

Mar 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

I am not sure whether we will have IntelliSpace Portal for the long term. We are moving away from...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The system is priced so that we have to buy a bunch of widgets to go with IntelliSpace Portal when...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

IntelliSpace Portal has always been sort of a weird little system at our institution. We have some...

Mar 2020
 Helpful

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