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Navin, Haffty & Associates (NHA) HIT Implementation Leadership - Small Comments
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KLAS Research Director - Kaleb Harris
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Kaleb Harris

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kaleb.harris@klasresearch.com

 
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User Commentary

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Analyst/Coordinator

Tools and Methodology

We ended up replacing a team from a different firm with the Navin Haffty team. When the Navin Haffty...

Jan 2021
(0)
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Analyst/Coordinator

ROI and Cost

Navin and Haffty wasn't perfect, but is hard to nail down something that they could improve on. I...

Jan 2021
(0)
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 or  to see details.

CIO

Tools and Methodology

I would maybe engage with the vendor again for a one-of-a-kind issue. We have used the vendor's...

Nov 2020
(0)
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CIO

People and Knowledge

The vendor's staff members were learning right along with us since the product they were helping us...

Nov 2020
(0)
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CIO

People and Knowledge

I would recommend the vendor if an organization got application-level resources. A couple of our...

Nov 2020
(0)
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Manager

Tools and Methodology

Our clinical consultant went above and beyond to work long hours and to help with the build when...

Jun 2020
(0)
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Manager

Tools and Methodology

We didn't have any issues during one side of the build, but there eventually was a personality...

Jun 2020
(0)
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CIO

Project Results

It is important to note that the physician transition is typically one of the hardest projects, so...

Jun 2020
(0)
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 or  to see details.

CIO

People and Knowledge

NHA provided additional support. As physicians come in needing to work right away, we do on-the-fly...

Jun 2020
(0)
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 or  to see details.

CIO

Tools and Methodology

Our physicians and executives are comfortable with NHA and have a level of confidence in the vendor....

Jun 2020
(0)
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CIO

Relationship

The vendor's executives have a lot of pride in their customer satisfaction. When we have had issues...

Jun 2020
(0)
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CIO

People and Knowledge

NHA has a vision across the whole enterprise; the vision isn't just targeted to one area. NHA knows...

Jun 2020
(0)
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 or  to see details.

CIO

Project Results

During COVID-19, NHA never once backed off their resources or walked away from anything. There were...

Jun 2020
(0)
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VP/Other Executive

Lessons Learned

The implementation was successful from a training perspective and an IS perspective. Physicians are...

Jun 2020
(0)
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VP/Other Executive

Project Results

The vendor helped us validate our assumptions, regardless of whether those were accurate or...

Jun 2020
(0)
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VP/Other Executive

Relationship

The vendor is a valued partner and not just a vendor. The vendor lowered their rates for us knowing...

Jun 2020
(0)
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COO

People and Knowledge

With any consulting company, the success of the engagement depends on the consultants. We had a...

May 2020
(0)
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COO

ROI and Cost

NHA charged us for everything. The amount we ended up paying in consulting fees was a surprise to...

May 2020
(0)
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Manager

Tools and Methodology

When NHA came in, it was difficult for me to understand how much work was left to do and how much...

Feb 2020
(0)
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Manager

Project Results

There was some disillusion and frustration. We thought we were paying for professional services to...

Feb 2020
(0)
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Manager

Relationship

At any given time, I could pick up the phone and have an honest conversation with one of NHA's...

Feb 2020
(0)
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 or  to see details.

Manager

Tools and Methodology

There is some opportunity in the realm of driving outcomes. We had such a sticky client group, and...

Feb 2020
(0)
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 or  to see details.

Manager

People and Knowledge

Our implementation was in a troubled state, and we needed assistance getting over the hump. Our...

Feb 2020
(0)
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Analyst/Coordinator

People and Knowledge

We have primarily worked with NHA because they have really good consultants. They are able to...

Feb 2020
(0)
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Analyst/Coordinator

Project Results

We would definitely use NHA again, and we would definitely recommend them. They are very good, and...

Feb 2020
(0)
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Director

People and Knowledge

Due to core changes with leadership, we chose to partner with Navin Haffty to bring us an expert who...

Jan 2020
(0)
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Director

People and Knowledge

The Navin Haffty consultant worked directly with my IT team and everyone who touched the system. The...

Jan 2020
(0)
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Director

Relationship

The vendor really seems to listen and ask good questions to make sure that they, in turn, understand...

Jan 2020
(0)
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Director

People and Knowledge

The vendor doesn't nickel-and-dime for things. They want to make sure that the project is...

Jan 2020
(0)
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Director

Tools and Methodology

Before our previous attempts to bring our software up, we reached out across the map, and nobody...

Jan 2020
(0)
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 or  to see details.

Director

Tools and Methodology

The biggest impact of the engagement is that we are not using paper anymore. We have a much safer...

Jan 2020
(0)
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 or  to see details.

Director

Relationship

We implemented the software with the vendor, and it was good right off the bat. The functionality of...

Jan 2020
(0)
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Director

Other Observations

As a result of the vendor's assistance with the system's implementation, we can now fully utilize...

Jan 2020
(0)
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Director

Relationship

The vendor's executives were very involved and very quick to check in with me and make sure things...

Jan 2020
(0)
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Director

Other Observations

The vendor is expensive, but trying to get the software up and running on our own was very painful....

Jan 2020
(0)
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 or  to see details.

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