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Clinician EHR Efficiency Software and Services 2023
Oct 2023

Clinician EHR Efficiency Software and Services 2023

A Guide to Vendor and Firm Offerings

Authored by:  Jenna Anderson, Coray Tate, & Anna Beyer, 10/19/2023 | Read Time: 4 minutes

KLAS Arch Collaborative research has highlighted EHR efficiency as one of the most impactful factors to the clinician EHR experience. However, it is one of the metrics with which clinical staff are least satisfied—only 46% of respondents agree their EHR enables efficiency. Furthermore, lack of efficiency is the NEES metric most correlated with clinician burnout; thus, healthcare organizations are looking for outside help to increase EHR efficiency and improve EHR experience. KLAS has validated several organizations who have leveraged vendor and firm partners to successfully increase clinician EHR efficiency. For this report, KLAS interviewed 67 organizations to validate the offerings vendors and firms provide and to help guide organizations who may be looking to enhance their clinicians’ EHR efficiency.

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† Each individual clinician’s responses to the Arch Collaborative EHR Experience Survey regarding core factors such as the EHR’s efficiency, functionality, impact on care, and so on are aggregated into an overall Net EHR Experience Score (NEES), which represents a snapshot of the clinician’s overall satisfaction with the EHR environment at their organization. A NEES can range from -100 (all negative feedback) to 100 (all positive feedback).

klas report strategy - improving ehr satisfaction

† For all subjects, stages 3 and 4 are in progress. KLAS has published various case studies, which can be found in the Arch Collaborative Learning Center.
Firm & Vendor Capabilities for Clinician EHR Efficiency 2023
§ EHR Education Vendor & Firm Capabilities 2023
EHR Education Software and Services 2023

How-To Guide for Using This Report

  1. Identify what clinician EHR efficiency opportunities exist at your organization
  2. Align priorities to identify the top problem to solve
  3. Read the comprehensive charts for services offerings and software solutions to see what vendors and firms can offer
  4. Go to the Vendor and Firm Insights section to see a more complete picture of each vendor’s and firm’s offerings

Note: The validations in this report are not exhaustive; lack of KLAS validations in certain areas does not mean that vendors and firms don’t provide offerings in those areas.

Framework of Services Offerings & Software Solutions for Clinician EHR Efficiency

Services Offerings

  1. Clinical transformation strategy: Aiding in clinician efficiency strategy/program development, informatics program development, delivery-model changes (i.e., virtual staff or top-of-license workflow adjustments), and/or project management for clinician efficiency projects.
  2. Technical build assistance: Building, modifying, or customizing an EHR or third-party application and reconfiguring its workflow.
  3. Virtual scribes: Providing virtual scribing services.
  4. Workflow assessment and refinement services: Providing staff and/or project management for personalization initiatives, assessing and refining alerts/processes or configuration of messages/tasks, and creating documentation improvements using efficiency data analysis (Signal, Lights On, etc.).
  5. Vendor selection: Helping with EHR selection, assessing EHR modules versus best-of-breed solutions, and assessing bolt-ons specifically for clinician efficiency.
  6. Interoperability optimization: Making patient information that is received from external sources more usable for clinicians.

Software Solutions

  1. Documentation burden reduction: Aggregating, visualizing, and giving context and relevancy to EHR chart-review data; also, offering ambient voice (system listens to the patient-physician conversation and automatically documents it in the EHR) and speech recognition (real-time voice-to-text conversion), facilitating ongoing interactions and training for documentation improvement, and/or helping organize or create a relevant, contextual problem list.
  2. Message/task management (inbox): Assessing the flow of messages/tasks to identify inefficiencies in the organization’s workflow and/or assessing message configuration to identify more efficient rules.
  3. Team communication and coordination: Streamlining communication with members of the patient care team, automating task assignments and communication around task completion, and/or automatically sending and escalating critical lab results, imaging results, etc.

Validated Services

validated services offerings for clinician ehr efficiency

Validated Software Solutions

validated software solutions for clinician ehr efficiency

About This Report

Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this Arch Collaborative report, KLAS invited vendors and firms to provide a list of deep adopters using their clinician efficiency offerings. KLAS then interviewed these deep-adopting customers to validate their vendor’s or firm’s offering and to ask the following question: What would you tell a peer or friend about your vendor/firm?

What Is the KLAS Arch Collaborative?

The Arch Collaborative is a group of healthcare organizations committed to improving the EHR experience through standardized surveys and benchmarking. To date, almost 300 healthcare organizations have surveyed their end users and over 440,000 clinicians have responded. Reports such as this one seek to synthesize the feedback from these clinicians into actionable insights that organizations can use to revolutionize patient care by unlocking the potential of the EHR.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.