Clinician EHR Efficiency Software and Services 2023

† Each individual clinician’s responses to the Arch Collaborative EHR Experience Survey regarding core factors such as the EHR’s efficiency, functionality, impact on care, and so on are aggregated into an overall Net EHR Experience Score (NEES), which represents a snapshot of the clinician’s overall satisfaction with the EHR environment at their organization. A NEES can range from -100 (all negative feedback) to 100 (all positive feedback).

† For all subjects, stages 3 and 4 are in progress. KLAS has published various case studies, which can be found in the Arch Collaborative Learning Center.
‡ Firm & Vendor Capabilities for Clinician EHR Efficiency 2023
§ EHR Education Vendor & Firm Capabilities 2023
¶ EHR Education Software and Services 2023

How-To Guide for Using This Report

1. Identify what clinician EHR efficiency opportunities exist at your organization
2. Align priorities to identify the top problem to solve
3. Read the comprehensive charts for services offerings and software solutions to see what vendors and firms can offer
4. Go to the Vendor and Firm Insights section to see a more complete picture of each vendor’s and firm’s offerings

Note: The validations in this report are not exhaustive; lack of KLAS validations in certain areas does not mean that vendors and firms don’t provide offerings in those areas.

Framework of Services Offerings & Software Solutions for Clinician EHR Efficiency

Services Offerings

1. Clinical transformation strategy: Aiding in clinician efficiency strategy/program development, informatics program development, delivery-model changes (i.e., virtual staff or top-of-license workflow adjustments), and/or project management for clinician efficiency projects.
2. Technical build assistance: Building, modifying, or customizing an EHR or third-party application and reconfiguring its workflow.
3. Virtual scribes: Providing virtual scribing services.
4. Workflow assessment and refinement services: Providing staff and/or project management for personalization initiatives, assessing and refining alerts/processes or configuration of messages/tasks, and creating documentation improvements using efficiency data analysis (Signal, Lights On, etc.).
5. Vendor selection: Helping with EHR selection, assessing EHR modules versus best-of-breed solutions, and assessing bolt-ons specifically for clinician efficiency.
6. Interoperability optimization: Making patient information that is received from external sources more usable for clinicians.

Software Solutions

1. Documentation burden reduction: Aggregating, visualizing, and giving context and relevancy to EHR chart-review data; also, offering ambient voice (system listens to the patient-physician conversation and automatically documents it in the EHR) and speech recognition (real-time voice-to-text conversion), facilitating ongoing interactions and training for documentation improvement, and/or helping organize or create a relevant, contextual problem list.
2. Message/task management (inbox): Assessing the flow of messages/tasks to identify inefficiencies in the organization’s workflow and/or assessing message configuration to identify more efficient rules.
3. Team communication and coordination: Streamlining communication with members of the patient care team, automating task assignments and communication around task completion, and/or automatically sending and escalating critical lab results, imaging results, etc.

Validated Services

Validated Software Solutions

About This Report

Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this Arch Collaborative report, KLAS invited vendors and firms to provide a list of deep adopters using their clinician efficiency offerings. KLAS then interviewed these deep-adopting customers to validate their vendor’s or firm’s offering and to ask the following question: What would you tell a peer or friend about your vendor/firm?

What Is the KLAS Arch Collaborative?

The Arch Collaborative is a group of healthcare organizations committed to improving the EHR experience through standardized surveys and benchmarking. To date, almost 300 healthcare organizations have surveyed their end users and over 440,000 clinicians have responded. Reports such as this one seek to synthesize the feedback from these clinicians into actionable insights that organizations can use to revolutionize patient care by unlocking the potential of the EHR.