EHR Education Software and Services 2023

Framework of Services Offerings & Software Solutions for EHR Education

Services Offerings

Strategy/program development
Includes building education programs, assessing and optimizing current programs, selecting education software, and creating a plan for communicating and marketing educational content; also can help with change management.

Content building
Creates content that can be used in classrooms or eLearning education sessions; may include build services for simulation environments.

Staffing
Provides outsourced EHR education resources, ranging from completely outsourced education programs to go-live and/or ongoing education services; assists with EHR educator development or coaching, including providing trainers to fill staffing gaps (with the option to hire those trainers at the end of the contract).

Software Solutions

Content
Involves how content from multiple sources is created, kept current, and delivered (e.g., via self-authoring tools, video/documentation, or out-of-the-box EHR-specific content).

Scheduling & communication
Assigns or enables clinicians to sign up for courses, coordinates course order/flow, and notifies end users about education opportunities via different outreach options that end users can configure to their preference.

Assessment & analysis
Tracks completion and proficiency, and skills validation (test-out option) may be available; uses dashboards, reporting, and EHR efficiency data to analyze the progress and effectiveness of training efforts.

How-To Guide for Using This Report

• Understand that validations in this report are not exhaustive; lack of KLAS validation in certain areas does not mean that vendors and firms don’t provide offerings in those areas
• Identify what EHR education opportunities your organization has
• Read the comprehensive charts for services offerings and software solutions to see what vendors and firms can offer
• Go to the Vendor and Firm Insights section to see a more complete picture of each vendor’s and firm’s offerings

Services Offerings

About This Report

Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this Arch Collaborative report, KLAS invited vendors and firms to provide a list of deep adopters using their EHR education offerings. KLAS then interviewed these deep adopting customers to validate their vendor’s or firm’s offering and to ask the following questions:

1. What percent of your clinician end users are impacted by this work?
2. What would you tell a peer or friend about your vendor/firm?

Performance data for vendors’ and firms’ training-related services are currently captured under two services segments: HIT staffing and clinical optimization. KLAS will be creating a training software segment later in 2023 to capture performance data for software solutions.

What Is the KLAS Arch Collaborative?

The Arch Collaborative is a group of healthcare organizations committed to improving the EHR experience through standardized surveys and benchmarking. To date, over 300 healthcare organizations have surveyed their end users and over 400,000 clinicians have responded. Reports such as this one seek to synthesize the feedback from these clinicians into actionable insights that organizations can use to revolutionize patient care by unlocking the potential of the EHR.