KLAS Arch Collaborative Success Pathway—Ongoing EHR Education

Healthcare Delivery Organizations

Optimization Journey: Ongoing EHR Education

1. Review self-examination questions
2. Consider who will develop and teach ongoing EHR education courses
3. Determine/review appropriate delivery method, timing, and length of each ongoing education course (e.g., in-person classroom training, self-directed virtual training, department meeting, etc.)
4. Evaluate available technology and services that can be used to create and maintain your ongoing EHR education courses (e.g., third-party software vendor, consulting firm, etc.)
5. Identify the software you will use to track individual EHR learner journeys (e.g., gaps, needs, participation, proficiency, etc.)

1. Build curriculum
   1. Ensure it includes workflow- and specialty-specific content as well as content specific to different nursing focus areas
2. Create a path for clinicians to enroll in education courses in the correct order and time frame
3. Review EHR data (e.g., Signal, NEAT, Lights-On Network, etc.) to identify potential individual clinician needs; use the data in conjunction with end-user surveys

1. Via a survey, measure the effectiveness, wins, and gaps as reported by end users
2. Review EHR data (Signal, NEAT, Lights-On Network, etc.) to measure efficiency gains
3. Highlight identified gains and ROI (e.g., less pajama time, time saved in charting, more time with patients, etc.) to clinicians to encourage their participation in ongoing EHR education
4. Measure trainers
5. Identify other training opportunities and/or curriculum gaps based on help desk tickets and support requests

1. With EHR metrics and survey results in hand, round with individual clinicians to understand gaps and wins from ongoing education courses; be prepared to offer tips as you visit each clinician
2. Continue to iterate your ongoing EHR education courses and content based on clinician survey results and EHR data (e.g., Signal, NEAT, Lights-On Network, etc.)

Self-Examination Questions—Ongoing EHR Education

On a scale of 1–5, rate your agreement with the following statements (5 means “strongly agree” and 1 means “strongly disagree”):

1. We strongly encourage our clinicians to participate in our vendor's education courses.
2. We have identified the individuals/team responsible to design, build, and deliver our ongoing education courses.
3. We consistently measure our trainers.
4. Our ongoing EHR education is easy to access and consume (e.g., via a centralized server location, an LMS, the EHR, etc.).
5. We create compelling EHR education for clinicians by incorporating varied options (e.g., activities, games, brain science, breaks, etc.).
6. We have a strategy to actively encourage clinicians to participate in our ongoing EHR education program.
7. We have a plan to regularly update our ongoing EHR education course materials and content.
8. Clinicians have protected time to enroll in ongoing EHR education courses.
9. We continually assess, measure, and modify our current ongoing EHR education offerings by role to ensure we have a comprehensive program (e.g., quality, quantity, gaps, topics, delivery method, specialty and focus area, workflows, participation rates by course, etc.).
10. We offer incentives to clinicians to encourage participation in ongoing EHR education (e.g., CME, RVUs, meals, direct payments, etc.).
11. We regularly round with clinicians to observe and offer tips to improve EHR efficiency and satisfaction.

Total

Scoring

HIT Software Vendors

Self-Examination Questions—Ongoing EHR Education

1. Do you offer free ongoing EHR education courses to your customers?
   1. Via self-directed tutorials?
   2. Via live classes?
2. Do you create compelling EHR education for clinicians by incorporating varied options (e.g., activities, games, brain science, breaks, etc.)?
3. How do you create awareness for your EHR education offerings?
4. How accessible/searchable is your EHR education content?
5. How do you ensure your EHR education content is comprehensive, current, and vetted by practicing clinicians?
6. How much EHR education content do you offer to customers that is specific to different specialties or nursing focus areas?
7. Can your EHR education content be minimally tweaked by your customers to fit their needs?
8. How do you assist your customers in identifying EHR education opportunities at the individual clinician level?
9. What incentives do you provide to encourage clinicians and your customers to participate in ongoing EHR education (e.g., CME credit, payments to clinicians, discounts to customers, etc.)?
10. How do you successfully prepare your customers for EHR upgrades?
11. What certification opportunities do you have for clinicians to become expert users?
12. How do you assist your customers in developing robust, in-house trainers?
13. What additional consulting services do you offer to help your customers create and maintain their ongoing EHR education curriculum?