KLAS Arch Collaborative Success Pathway—Ongoing EHR Education

Authored by: Jenna Anderson & Jenifer Gordon , 07/16/2024 | Read Time: 2 minutes

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Key Findings:

Healthcare Delivery Organizations:
- Optimization Journey
- Self-Examination Questions
HIT Software Vendors:
- Self-Examination Questions

<div class="row" style="margin-top: 40px;"><p style="color:#ffffff; background-color:#3a5e83; padding:15px; border-radius: 8px;"><strong>Healthcare Delivery Organizations</strong></p><h3 style="color:#517ca6; background-color:#ffffff; padding:15px; box-shadow: 2px 2px 8px 4px #858d96;"><strong>Optimization Journey: Ongoing EHR Education</strong></h3><div class="col-sm-3" style="margin-bottom:20px; background-color:#f2f3f4; padding:15px; border: 5px solid #ffffff;"><img src="/images/report-images/2024/klas_arch_collaborative_success_pathway_ongoing_ehr_education_2024-phase_1.svg" alt="phase 1" style="max-width: 384px; max-height: 436px; width: 100%;" class="fr-fic fr-dii" /><ol style="margin-top: 15px;"><li>Review self-examination questions</li><li>Consider who will develop and teach ongoing EHR education courses</li><li>Determine/review appropriate delivery method, timing, and length of each ongoing education course (e.g., in-person classroom training, self-directed virtual training, department meeting, etc.)</li><li>Evaluate available technology and services that can be used to create and maintain your ongoing EHR education courses (e.g., third-party software vendor, consulting firm, etc.)</li><li>Identify the software you will use to track individual EHR learner journeys (e.g., gaps, needs, participation, proficiency, etc.)</li></ol></div><div class="col-sm-3" style="margin-bottom:20px; background-color:#f2f3f4; padding:15px; border: 5px solid #ffffff;"><img src="/images/report-images/2024/klas_arch_collaborative_success_pathway_ongoing_ehr_education_2024-phase_2.svg" alt="phase 2" style="max-width: 384px; max-height: 436px; width: 100%;" class="fr-fic fr-dii" /><ol style="margin-top: 15px;"><li>Build curriculum<ol style="list-style-type: lower-alpha; padding-bottom: 0;"><li>Ensure it includes workflow- and specialty-specific content as well as content specific to different nursing focus areas</li></ol></li><li>Create a path for clinicians to enroll in education courses in the correct order and time frame</li><li>Review EHR data (e.g., Signal, NEAT, Lights-On Network, etc.) to identify potential individual clinician needs; use the data in conjunction with end-user surveys</li></ol></div><div class="col-sm-3" style="margin-bottom:20px; background-color:#f2f3f4; padding:15px; border: 5px solid #ffffff;"><img src="/images/report-images/2024/klas_arch_collaborative_success_pathway_ongoing_ehr_education_2024-phase_3.svg" alt="phase 3" style="max-width: 384px; max-height: 436px; width: 100%;" class="fr-fic fr-dii" /><ol style="margin-top: 15px;"><li>Via <a href="https://engage.klasresearch.com/klas-arch-collaborative/" target="_blank" text="_blank"><u style="color:#4c8bc9;">a survey</u></a>, measure the effectiveness, wins, and gaps as reported by end users</li><li>Review EHR data (Signal, NEAT, Lights-On Network, etc.) to measure efficiency gains</li><li>Highlight identified gains and ROI (e.g., less pajama time, time saved in charting, more time with patients, etc.) to clinicians to encourage their participation in ongoing EHR education</li><li>Measure trainers</li><li>Identify other training opportunities and/or curriculum gaps based on help desk tickets and support requests</li></ol></div><div class="col-sm-3" style="margin-bottom:20px; background-color:#f2f3f4; padding:15px; border: 5px solid #ffffff;"><img src="/images/report-images/2024/klas_arch_collaborative_success_pathway_ongoing_ehr_education_2024-phase_4.svg" alt="phase 4" style="max-width: 384px; max-height: 436px; width: 100%;" class="fr-fic fr-dii" /><ol style="margin-top: 15px;"><li>With EHR metrics and survey results in hand, round with individual clinicians to understand gaps and wins from ongoing education courses; be prepared to offer tips as you visit each clinician</li><li>Continue to iterate your ongoing EHR education courses and content based on clinician survey results and EHR data (e.g., Signal, NEAT, Lights-On Network, etc.)</li></ol></div><h3 style="color:#517ca6;"><strong>Self-Examination Questions—Ongoing EHR Education</strong></h3><p>On a scale of 1–5, rate your agreement with the following statements (5 means “strongly agree” and 1 means “strongly disagree”):</p><ol><li>We strongly encourage our clinicians to participate in our vendor's education courses.</li><li>We have identified the individuals/team responsible to design, build, and deliver our ongoing education courses.</li><li>We consistently measure our trainers.</li><li>Our ongoing EHR education is easy to access and consume (e.g., via a centralized server location, an LMS, the EHR, etc.).</li><li>We create compelling EHR education for clinicians by incorporating varied options (e.g., activities, games, brain science, breaks, etc.).</li><li>We have a strategy to actively encourage clinicians to participate in our ongoing EHR education program.</li><li>We have a plan to regularly update our ongoing EHR education course materials and content.</li><li>Clinicians have protected time to enroll in ongoing EHR education courses.</li><li>We continually assess, measure, and modify our current ongoing EHR education offerings by role to ensure we have a comprehensive program (e.g., quality, quantity, gaps, topics, delivery method, specialty and focus area, workflows, participation rates by course, etc.).</li><li>We offer incentives to clinicians to encourage participation in ongoing EHR education (e.g., CME, RVUs, meals, direct payments, etc.).</li><li>We regularly round with clinicians to observe and offer tips to improve EHR efficiency and satisfaction.</li></ol><p style="margin-bottom: 40px;"><strong>Total</strong></p><h4><strong>Scoring</strong></h4><table style="margin: 10px;"><thead><tr><th style="background-color: #3a5e83; padding: 10px; color: #ffffff;">Total score</th><th style="background-color: #3a5e83; padding: 10px; color: #ffffff;">Maturity level</th><th style="background-color: #3a5e83; padding: 10px; color: #ffffff;">Next steps</th></tr></thead><tbody><tr style="border-bottom: 1px solid #858d96; padding:10px;"><td>44+</td><td>Mature</td><td>Your program likely needs only fine-tuning. Your current efforts are extensive and align with Arch Collaborative best practices. If your Arch Collaborative scores are low in this area, focus on the delivery aspects of what you are currently doing.</td></tr><tr style="border-bottom: 1px solid #858d96; padding:10px;"><td>30-43</td><td>Established</td><td>Your answers indicate you have created an organized effort around ongoing EHR education and have some areas to shore up. Focus on covering gaps to raise clinicians’ Net EHR Experience Scores.</td></tr><tr style="border-bottom: 1px solid #858d96; padding:10px;"><td><30</td><td>Nascent</td><td>This is an area that needs work to create value for clinicians. Consider a focused effort to strengthen your clinicians’ ongoing EHR education and utilization.</td></tr></tbody></table><p style="margin-top: 40px; color:#ffffff; background-color:#8e6745; padding:15px; border-radius: 8px;"><strong>HIT Software Vendors</strong></p><h3 style="color:#c18654;"><strong>Self-Examination Questions—Ongoing EHR Education</strong></h3><ol><li>Do you offer free ongoing EHR education courses to your customers?<ol style="list-style-type: lower-alpha; padding-bottom: 0;"><li>Via self-directed tutorials?</li><li>Via live classes?</li></ol></li><li>Do you create compelling EHR education for clinicians by incorporating varied options (e.g., activities, games, brain science, breaks, etc.)?</li><li>How do you create awareness for your EHR education offerings?</li><li>How accessible/searchable is your EHR education content?</li><li>How do you ensure your EHR education content is comprehensive, current, and vetted by practicing clinicians?</li><li>How much EHR education content do you offer to customers that is specific to different specialties or nursing focus areas?</li><li>Can your EHR education content be minimally tweaked by your customers to fit their needs?</li><li>How do you assist your customers in identifying EHR education opportunities at the individual clinician level?</li><li>What incentives do you provide to encourage clinicians and your customers to participate in ongoing EHR education (e.g., CME credit, payments to clinicians, discounts to customers, etc.)?</li><li>How do you successfully prepare your customers for EHR upgrades?</li><li>What certification opportunities do you have for clinicians to become expert users?</li><li>How do you assist your customers in developing robust, in-house trainers?</li><li>What additional consulting services do you offer to help your customers create and maintain their ongoing EHR education curriculum?</li></ol></div>

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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