KLAS Arch Collaborative Success Pathway—EHR Personalization Tools

Authored by: Jenna Anderson & Jenifer Gordon , 07/16/2024 | Read Time: 2 minutes

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Key Findings:

Healthcare Delivery Organizations:
- Optimization Journey
- Self-Examination Questions
HIT Software Vendors:
- Self-Examination Questions

<div class="row" style="margin-top: 40px;"><p style="color:#ffffff; background-color:#3a5e83; padding:15px; border-radius: 8px;"><strong>Healthcare Delivery Organizations</strong></p><h3 style="color:#517ca6; background-color:#ffffff; padding:15px; box-shadow: 2px 2px 8px 4px #858d96;"><strong>Optimization Journey: Personalization Tools</strong></h3><div class="col-sm-3" style="margin-bottom:20px; background-color:#f2f3f4; padding:15px; border: 5px solid #ffffff;"><img src="/images/report-images/2024/klas_arch_collaborative_success_pathway_ehr_personalization_tools_2024-phase_1.svg" alt="phase 1" style="max-width: 384px; max-height: 436px; width: 100%;" class="fr-fic fr-dii" /><ol style="margin-top: 15px;"><li>Review self-examination questions</li><li>Consider the appropriate timing to introduce EHR personalization tools (e.g., 30–90 days after hire)</li><li>Identify who will create the personalization courses</li><li>Identify the training delivery method (e.g., asynchronous virtual learning, classroom training, one-on-one instruction, etc.)</li><li>Evaluate available technology and services that can be used to create and maintain the training (e.g., third-party software vendor, consulting firm, etc.)</li></ol></div><div class="col-sm-3" style="margin-bottom:20px; background-color:#f2f3f4; padding:15px; border: 5px solid #ffffff;"><img src="/images/report-images/2024/klas_arch_collaborative_success_pathway_ehr_personalization_tools_2024-phase_2.svg" alt="phase 2" style="max-width: 384px; max-height: 436px; width: 100%;" class="fr-fic fr-dii" /><ol style="margin-top: 15px;"><li>In accordance with your EHR policies and governance structure, have providers deploy EHR personalization tools that they have used previously (either at your organization or a previous employer)</li><li>Review EHR data (e.g., Signal, NEAT, Lights-On Network, etc.) to identify individual clinician needs/deficiencies related to personalization tools<ol style="list-style-type: lower-alpha; padding-bottom: 0;"><li>Identify which specific tools will make the most difference for each specialty/focus area</li></ol></li><li>Build personalization courses in order of highest impact to lowest impact (as measured by your recent Arch Collaborative survey)</li></ol></div><div class="col-sm-3" style="margin-bottom:20px; background-color:#f2f3f4; padding:15px; border: 5px solid #ffffff;"><img src="/images/report-images/2024/klas_arch_collaborative_success_pathway_ehr_personalization_tools_2024-phase_3.svg" alt="phase 3" style="max-width: 384px; max-height: 436px; width: 100%;" class="fr-fic fr-dii" /><ol style="margin-top: 15px;"><li>Via <a href="https://engage.klasresearch.com/klas-arch-collaborative/" target="_blank" text="_blank"><u style="color:#4c8bc9;">a survey</u></a>, measure the effectiveness of and clinicians’ perceived gains from the adoption of EHR personalization tools</li><li>Also measure clinician efficiency gains via EHR data (e.g., Signal, NEAT, Lights-On Network, etc.)</li><li>Highlight identified gains to clinicians to encourage their participation and adoption of personalization tools</li></ol></div><div class="col-sm-3" style="margin-bottom:20px; background-color:#f2f3f4; padding:15px; border: 5px solid #ffffff;"><img src="/images/report-images/2024/klas_arch_collaborative_success_pathway_ehr_personalization_tools_2024-phase_4.svg" alt="phase 4" style="max-width: 384px; max-height: 436px; width: 100%;" class="fr-fic fr-dii" /><ol style="margin-top: 15px;"><li>With EHR metrics and survey results in hand, round with individual clinicians to determine which EHR personalization tools are or are not creating gains for them</li><li>Use this information to modify and improve your EHR personalization tool education</li></ol></div><h3 style="color:#517ca6;"><strong>Self-Examination Questions—EHR Personalization Tools</strong></h3><p>On a scale of 1–5, rate your agreement with the following statements (5 means “strongly agree” and 1 means “strongly disagree”):</p><ol><li>We leverage EHR data to understand which clinicians are adopting EHR personalization tools.</li><li>We actively measure which specialties find success with the various EHR personalization tools available.</li><li>A designated person/team within our organization builds and delivers our education courses for EHR personalization.</li><li>Our EHR personalization classes are easy to access or attend with the associated materials.</li><li>A designated person/team is tasked with regularly ensuring that our EHR personalization education is current and that updates are incorporated into the course content.</li><li>We have a strategy to create awareness and encourage enrollment for our EHR personalization education courses and materials.</li><li>Clinicians have protected time to learn about and deploy personalization tools in the EHR.</li><li>We leverage rounding to understand clinician needs regarding EHR personalization tools and to ensure clinicians successfully capitalize on these tools.</li></ol><p style="margin-bottom: 40px;"><strong>Total</strong></p><h4><strong>Scoring</strong></h4><table style="margin: 10px;"><thead><tr><th style="background-color: #3a5e83; padding: 10px; color: #ffffff;">Total score</th><th style="background-color: #3a5e83; padding: 10px; color: #ffffff;">Maturity level</th><th style="background-color: #3a5e83; padding: 10px; color: #ffffff;">Next steps</th></tr></thead><tbody><tr><td>35+</td><td>Mature</td><td>Your program likely needs only fine-tuning. Your current efforts are extensive and align with Arch Collaborative best practices. If your Arch Collaborative scores are low in this area, focus on the delivery aspects of what you are currently doing.</td></tr><tr><td>20–34</td><td>Established</td><td>Your answers indicate you have created an organized effort around personalization tools and have some areas to shore up. Focus on covering gaps to raise clinicians’ Net EHR Experience Scores.</td></tr><tr><td><20</td><td>Nascent</td><td>This is an area that needs work to create value for clinicians. Consider a focused effort to strengthen your clinicians’ education and utilization of EHR personalization tools.</td></tr></tbody></table><p style="margin-top: 40px; color:#ffffff; background-color:#8e6745; padding:15px; border-radius: 8px;"><strong>HIT Software Vendors</strong></p><h3 style="color:#c18654;"><strong>Self-Examination Questions—EHR Personalization Tools</strong></h3><ol><li>How do you create awareness about the benefits of EHR personalization tools?</li><li>Do you offer complimentary ongoing EHR personalization tool education classes to your customers?<ol style="list-style-type: lower-alpha; padding-bottom: 0;"><li>Via self-directed tutorials?</li><li>Via live classes?</li></ol></li><li>How do you ensure your EHR personalization tool education is current and vetted by working clinicians?</li><li>How do you assist your customers in identifying EHR personalization tool opportunities via EHR data (e.g., Signal, NEAT, Lights-On Network, etc.)?</li><li>What incentives do you provide to encourage clinicians to leverage EHR personalization tools?</li><li>What additional consulting services do you offer to help clinicians utilize EHR personalization tools?</li></ol></div>

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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