Is There a Relationship between EHR Satisfaction and Hospital Quality Ratings?
A common question KLAS hears from organizations participating in the Arch Collaborative is whether there is any correlation between EHR satisfaction and an organization’s performance in other measures of hospital quality. To answer this question, KLAS looked at the Net EHR Experience Score (NEES) of Arch Collaborative members who appear in at least one of five key hospital quality ratings:
- CHIME’s Most Wired (levels 8–10)
- CMS Star ratings (5-star organizations)
- Healthgrades (America’s 100 Best Hospitals list)
- Leapfrog (Top Hospitals list)
- US News and World Report (Best Hospitals list)
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A Note about This Research
Currently, 103 hospitals that are ranked in at least one of the hospital quality programs listed above have also measured clinician EHR satisfaction via the Arch Collaborative survey (only 7 of the 103 are ranked in two programs). Given this small sample, the findings in this report must be considered preliminary.
Additionally, it is important to note that there are many metrics and programs by which hospitals can measure and benchmark their performance and quality. For this research, KLAS chose to focus on five of the most well-known ratings programs, each of which bases their results on different metrics and criteria.
On Average, Physicians at Ranked Hospitals Have Higher EHR Satisfaction
Nurse Experience with the EHR Follows the Physician Trend
Other Arch Collaborative Resources Related to Quality
The case studies below provide additional quality-related learnings from Collaborative members.
- Anne Arundel Medical Center: “DataBay: Google-Like Capability”
- Anne Arundel Medical Center: “Integrating Data across Different EHRs”
- Novant Health : “Building Effective Best Practice Alerts”
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.