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Why Invest in Measurement?
Feb 2021

Why Invest in Measurement?


Authored by:  Cole Duda and Bob Cash, 02/12/2021 | Read Time: 1 minutes

KLAS Arch Collaborative Report


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"If you cannot measure it, you cannot improve it." —Lord Kelvin

Utilizing the Arch Collaborative to measure your clinicians’ EHR experience provides insights that can improve, among other things, your organization’s ongoing EHR education. Arch Collaborative data shows that efforts to improve this education are strongly correlated with the following:

Improved Efficiency


Clinicians who strongly agree that their ongoing training is helpful and effective are over two times more likely to report immediate chart-closure rates above 90%.

vendor landscape

Reduced Burnout


Those who strongly disagree that their ongoing training experience is helpful and effective are three and a half times more likely to state that they are completely burned out (i.e., at the point where they may need to seek help).

odds of reporting complete burnout

Higher Retention


Those who strongly disagree that their ongoing training experience was helpful and effective are over four times more likely to state that they are planning to leave their organization in the next two years.


†The AMA estimates that losing a physician costs an organization two to three times the physician’s annual salary.

odds of reporting plans to leave in next two years

Improved efficiency, reduced burnout, and higher retention all have measurable impact on not only dollars spent but also the experience of clinicians and the individuals they care for.


Arch Collaborative membership provides a helpful boost to your organization’s efforts to improve ongoing EHR education, including:

  • Regular measurement through end-user experience surveys, trainer-quality assessments, and pre/post surveys to evaluate the effects of specific improvement interventions.
  • Dozens of case studies from organizations of all sizes and complexities who are succeeding with their training programs.
  • Webinars and conferences for sharing learnings and best practices from other Collaborative members.
  • A guidebook of the key principles that lead to improved end-user experiences as well as references to the Arch Collaborative data and resources that support these principles.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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