Argos Health Complex Claims Services Comments

 
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Complex Claims Services 2020: Bringing Knowledge and Skills to the Claims Market
Complex Claims Services 2020:
Bringing Knowledge and Skills to the Claims Market
May 2020
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Current Time Inside Cache Tag Helper: 9/23/2020 12:53:47 AM and Model.EvProductId = 216329

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Manager

Relationship

Argos Health has been great. The staff is great to work with. The invoice is always on time and is...

Aug 2020
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Manager

Tools and Methodology

The vendor is doing claims on their own. They are pulling their own reports from our hospital and...

Aug 2020
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Manager

ROI and Cost

I spot-check invoices to make sure our calculations match the vendor's calculations. If there is a...

Aug 2020
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Manager

Relationship

Argos Health handles the claims that we struggled to obtain payments for in the past. They are doing...

Jul 2020
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Manager

Project Results

Argos Health’s turnaround time is actually pretty good. When I started, we had claims sitting in our...

Jul 2020
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Manager

Relationship

Argos Health is not a miracle worker. We still have to do some work, and we still have to have a...

Jul 2020
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Manager

Tools and Methodology

Argos Health could improve the data-retrieval process. I don’t really like the collect code, but...

Jul 2020
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Manager

Project Results

Argos Health is doing really well. If they weren't doing exceedingly well, we wouldn't have stayed...

Jul 2020
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Manager

Relationship

Sometimes Argos Health comes to the office for meetings. They have access to our system, and we send...

Jul 2020
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Director

Relationship

Argos Health is very easy to work with, and they stay on top of things. We email back and forth a...

Jul 2020
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Director

Project Results

The vendor exceeds our expectations. We expect them to collect, and they do a wonderful job.

Jul 2020
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Director

Tools and Methodology

Argos Health has had some turnover in their staff. We haven’t really had a problem with that,...

Jul 2020
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Director

Project Results

We have a very good partnership with the vendor. I have never called them and asked for something...

Jul 2020
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Director

Other Observations

The only drawback with Argos Health is that it takes a long time for some of the accounts to pay...

Jul 2020
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Manager

Tools and Methodology

Argos Health handles the expert level of out-of-state billing. Communicating with the vendor is...

Jul 2020
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Manager

Tools and Methodology

There are some out-of-state payers that require personal information, like social security numbers,...

Jul 2020
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Analyst/Coordinator

Tools and Methodology

I like that Argos Health is able to obtain out-of-network authorizations for our out-of-state...

Jul 2020
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Analyst/Coordinator

Tools and Methodology

When we communicate with Argos Health, the response times are not great. Sometimes it takes a while...

Jul 2020
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Manager

ROI and Cost

We were able to do the third-party liability in-house before the vendor took over. We did a terrible...

May 2020
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Manager

Other Observations

I can’t really say that the challenges we have had have been the vendor’s fault fully. We expect the...

May 2020
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Manager

ROI and Cost

Being nickel-and-dimed is not a concern that I have, but the third-party work is a little different...

May 2020
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Director

Tools and Methodology

The issues we have had are on our side and not the vendor’s side. When we give the vendor the...

Mar 2020
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Director

People and Knowledge

The vendor is very approachable. They are a very niche and highly specialized business. They are my...

Mar 2020
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Director

ROI and Cost

The vendor doesn't charge us for the nitty-gritty; they avoid charging for every little thing. I...

Mar 2020
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Manager

ROI and Cost

The vendor avoids charging for very little thing. The vendor executives are only a phone call away,...

Feb 2020
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Manager

Tools and Methodology

We get year-to-date reporting from the vendor, and we also have access on the portal. I can go into...

Feb 2020
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Manager

Relationship

The person that we work with on the workers' comp side is really great. The representative is quick...

Feb 2020
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Director

Tools and Methodology

Something Argos Health could improve is their communication. They should communicate better about...

Feb 2020
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Director

Project Results

We have used Argos Health for many, many years. They are just doing the billing for us; they are not...

Feb 2020
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Director

Other Observations

I don't like to give Argos Health a bad rating, but in the very beginning, it took a while to ramp...

Feb 2020
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Director

Tools and Methodology

Argos Health is very knowledgeable about workers' comp, and they always know the answers to anything...

Feb 2020
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Director

Project Results

Financial outcomes are our highest priority. Our other priority is that we never have any complaints...

Feb 2020
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Director

Tools and Methodology

Argos Health has covered all tangible outcomes that I can think of. What I like about their...

Feb 2020
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Director

Relationship

We are getting acquired by an organization who may prefer to use their own vendors. I don't want the...

Feb 2020
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Manager

Tools and Methodology

The transition from our previous vendor to Argos Health was good. Argos Health kept a lot of the...

Feb 2020
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Manager

Tools and Methodology

Argos Health is taking on some accounts in a certain area of operations, and the vendor we had...

Feb 2020
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Manager

ROI and Cost

Argos Health is doing a great job, and they are worth their value. However, I honestly feel like I...

Feb 2020
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Manager

Project Results

We have made tremendous strides with Argos Health. I feel that everything is right where it needs to...

Feb 2020
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Manager

Tools and Methodology

When our internal biller works on physician billing, that person sometimes sees authorization...

Feb 2020
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Manager

Tools and Methodology

We have only had one delay. Argos Health has done very well with executing. Any type of holdup...

Feb 2020
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Manager

ROI and Cost

We haven't had a problem with nickel-and-diming. If anything, Argos Health has been...

Feb 2020
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Manager

Tools and Methodology

Argos Health has done very well in terms of strategic ability, and I hold them in high regard. My...

Feb 2020
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Manager

Relationship

We give Argos Health's executives high scores. They were involved with our decision-making process.

Feb 2020
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Manager

Tools and Methodology

The only suggestion I would make to the vendor would be about government accounts. The government is...

Feb 2020
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Director

Tools and Methodology

Argos Health started off with us a few years ago working our VA claims, which are really time...

Feb 2020
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Director

Tools and Methodology

Argos Health has an online system that we can use to check claims. We weren’t used to having that...

Feb 2020
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Director

Tools and Methodology

Argos Health does one thing really well that we weren’t initially accustomed to; they file a lot of...

Feb 2020
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Director

Tools and Methodology

Argos Health does legal claims in-house. They just told us some things in regard to settlements on...

Feb 2020
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Director

Other Observations

We are used to having one main person to contact, and Argos Health had a lot of turnover. They have...

Feb 2020
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Director

Tools and Methodology

We selected Argos Health because they were a vetted vendor of certain health groups. Argos Health...

Feb 2020
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Director

Tools and Methodology

Argos Health has a fairly robust portal, and that allows us to have a close insight into their...

Feb 2020
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Director

ROI and Cost

From a pricing standpoint, Argos Health is extremely competitive. The pricing is one thing that has...

Feb 2020
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VP/Other Executive

Project Results

I got a report from the vendor telling me that we were getting underpaid by certain accounts, and...

Feb 2020
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VP/Other Executive

Tools and Methodology

I don't like to be bothered. I am of the mind-set that if I want to talk to someone, I will call...

Feb 2020
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VP/Other Executive

Relationship

We rate the strength of partnership with the vendor as very high. Argos Health is incentivized to...

Feb 2020
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VP/Other Executive

Other Observations

The vendor could improve their system automation a little. I can upload files and notes from some...

Feb 2020
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Director

Tools and Methodology

Argos Health has been pretty steady with their selection rate, and that is why we use them. They are...

Feb 2020
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Director

Tools and Methodology

Our engagement with Argos Health has gone very well. Argos Health handles the workers' comp...

Feb 2020
 Helpful

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Director

Other Observations

I think the slowness of certain payments is really just part of the process that we have in our...

Feb 2020
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Director

Tools and Methodology

Argos Health has good communication, and on top of that, they have a knowledge of the different...

Feb 2020
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Director

Relationship

Prior to the acquisition, the vendor reached out to give us a tentative plan of what could happen....

Feb 2020
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Director

Relationship

Argos Health is quick to alert us about different things they see coming down the pike or hear from...

Feb 2020
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Director

Other Observations

As proactive as Argos Health is with enrollments and making sure that there are no lapses, if there...

Feb 2020
 Helpful

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Director

Tools and Methodology

Argos Health's reporting gives us the ability to transfer accounts back and forth. That works really...

Feb 2020
 Helpful

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Director

Relationship

Argos Health exceeded our expectations. Communication is really big with me, and I feel like there...

Feb 2020
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Director

Relationship

At one point, we had an Argos Health employee working in our offices. Things went well for a while,...

Feb 2020
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Director

Relationship

The Argos Health executives are very involved. We still have a few needs in the system, but overall,...

Feb 2020
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Manager

Tools and Methodology

We are focused on keeping our A/R days below a certain threshold, and some claims take longer than...

Feb 2020
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Manager

Relationship

I am pretty satisfied with the vendor. I almost feel like no one deserves a perfect score, but if I...

Feb 2020
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Manager

Relationship

Argos Health has acquired Caid Solutions. We had a business relationship with Caid Solutions for...

Feb 2020
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Manager

Win/Loss - Why they were selected (by current clients)

We explored our options in the past, and our decision came down to the vendor’s competitive pricing....

Feb 2020
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Manager

Tools and Methodology

Caid Solutions is amazing. In their reporting, they show the status of every claim at the time of...

Feb 2020
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Manager

Tools and Methodology

Caid Solutions pursues denied claims heavily. They pursue authorization for things that are missed,...

Feb 2020
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Manager

Tools and Methodology

Until recently, everything was still very manual. Caid Solutions has really stepped up to the plate...

Feb 2020
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Manager

Sales and Contracting

Caid Solutions has always been very accommodating regarding our contract terms and requests. The...

Feb 2020
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Manager

Project Results

Sometimes the vendor tries to drive tangible outcomes and is just not successful. We have to figure...

Feb 2020
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Manager

Relationship

Caid Solutions is just an excellent company to work with. I know that Argos Health's acquisition of...

Feb 2020
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Manager

Relationship

Argos Health recently bought Caid Solutions, and I have worked with Caid Solutions for years....

Feb 2020
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Manager

Relationship

I am pretty happy with Caid Solutions. I can’t think of anything I would change about them.

Feb 2020
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Manager

Tools and Methodology

Complex claims are a very niche piece of the business, and the vendor does very well with running...

Feb 2020
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Manager

Project Results

The vendor's hands are tied in terms of some of the enrollment pieces; the physician signatures are...

Feb 2020
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Manager

Relationship

I really appreciate what the vendor does. Most of my interactions have been with the executive...

Feb 2020
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CFO

Project Results

Argos Health has built a really good model, and they have done very well in the niche where we use...

Feb 2020
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CFO

ROI and Cost

The vendor's performance has been great. Argos Health has been able to clear a lot of older...

Feb 2020
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CFO

Tools and Methodology

Argos Health has a very good process. We have been impressed with the acknowledgment and...

Feb 2020
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CFO

People and Knowledge

The staff members from Argos Health are terrific. They are professional, and their say-do ratio is...

Feb 2020
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CFO

Project Results

Argos Health has done great at executing the projects given to them. The vendor's strategic ability...

Feb 2020