Trusted Industry Reports

Healthcare organizations across the globe face difficult decisions in selecting partners and solutions that will produce the best outcomes. Our team of researchers is committed to helping you answer the most pressing industry questions using insights that come directly from your peers.

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Features

The KLAS research team publishes 55+ insight-driven reports a year covering the most pressing questions facing healthcare technology today. The executive summaries of our reports are available to healthcare providers and payers at no cost, in exchange for a willingness to share their experiences with KLAS. Each report contains the following core features:

Easy-to-Digest

Our goal is to make engaging with our data fast and easy for you. All of our key report findings are in short, two-page executive summaries with what you need to know at a glance. For those who need in-depth background information, we offer our extensive write-ups with detailed insights, demographics, report methodology, and custom commentary through our Partner-level memberships.

Key findings & Analysis from in-depth peer interviews

Through the lens of you and your peers’ experiences, the KLAS team evaluates the current success of healthcare technologies and services along with project future trends. Along with this analysis, KLAS reports include frameworks that help to make sense of complexities in care delivery and benchmark the vendors positions to help.

Advice & Insights from actual healthcare professionals

Each report is filled with recommendations and best practices from actual customers that KLAS interviews. We carefully validate that each and every product review was given by an actual person directly involved with the solution being measured, so you can trust the insights.

Recently Published Reports

Check out the latest industry trends

Credentialing 2018: Options Abound

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As healthcare organizations merge, acquire, and consolidate in greater numbers, KLAS has observed a marked increase in the number of CIOs and other executives looking for information on the credentialing options available to them. In this inaugural credentialing study, KLAS interviewed over 100 executives and medical staff offices and found vast differences in customer experiences, from decreased turnaround times and improved workflows to frustration with outdated solutions and negative ROIs.

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Healthcare IT Investor Update: 2018 Q2

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In this quarter’s installment of KLAS’ Investor Update, learn what providers are saying about Cerner’s patient accounting solution, how athenahealth can deliver to smaller hospitals, how Allscript’s acquisition model is affecting customer satisfaction and if Evolent can deliver on value-based care services.

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The Puzzle of Patient Engagement

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Patient engagement is as old as medicine, but the use of information technology to engage patients is just taking shape. Broad visions and experimentation abound, but there is a lack of consensus regarding end goals, and pathways are still being cleared. Resources needed to move forward are scarce with investments largely being dedicated to the most obvious of tactical, departmental business cases. To help provide transparency into these industry trends and HIT vendor performance, KLAS has published an ongoing series of reports on the effectiveness of patient engagement solutions and quality of vendor relationships. This whitepaper represents a high-level summary of findings from three comprehensive annual reports published in 2015, 2016, and 2017 to provide insight on the status, progress, and direction of patient engagement technology.

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Post–Acute Care 2018: Providers' Simple Request: "Help Me Connect"

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After five years of tracking the status of EMR interoperability between acute care and ambulatory environments, leading providers, vendors, and other industry stakeholders urged KLAS in a new direction: measure post–acute care organizations’ ability to share patient records across the continuum of care. Based on 160 interviews, this report represents an initial “spot check” for homecare and long-term care organizations using leading post–acute care EMR vendors. It reveals an environment very different from acute care and ambulatory settings in terms of expectations, progress, and quite simply awareness of EMR interoperability strategies among both providers and vendors.

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Interoperability: Plug-and-Play Patient-Record Sharing via CommonWell and Carequality

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In a major announcement at HIMSS 2013, CEOs from Cerner, McKesson, Allscripts, athenahealth, and Greenway formed CommonWell Health Alliance to expedite low/no-cost sharing of patient records locally and nationally. In 2016 athenahealth, Epic, eClinicalWorks, and NextGen Healthcare announced they would use the Carequality interoperability framework to accelerate the sharing. At this point these major vendors have set expectations of patient record sharing with one of these options. This report clarifies the progress major EMR vendors have made in sharing via these publicly touted plug-and-play approaches and how that impacts you as the leader of a healthcare organization.  

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Healthcare Consulting and Services 2018: Which Firms Deliver a True Partnering Experience?

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The need for partners is stronger now than it has ever been as healthcare organizations continue their journey to provide seamless care across the continuum, shift from fee-for-service to fee-for-value, reduce costs, and ultimately improve patient care. KLAS has published numerous reports on a wide range of consulting services, but this is the first that focuses on which firms healthcare organizations consider true partners. KLAS interviewed decision makers from 246 healthcare organizations about the consulting and services firms they have used to discover which they consider true partners and which they would avoid using again.

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Artificial Intelligence in Imaging 2018: Early Adopters Speak Out

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The HIT industry is abuzz with talk about artificial intelligence (AI), a broad term used to describe the use of algorithms and software to approximate human cognition in the analysis of complex data. Of all the healthcare areas with potential AI applications, imaging has received the greatest attention. Vendors and providers in this space are looking forward to using AI to improve diagnosis processes, develop treatment protocols, and personalize patient care, among other use cases. In this report, 81 healthcare organizations (primarily large IDNS) help separate hype from reality by sharing details regarding their early imaging AI deployments and plans and by identifying which vendors they see as early leaders.

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Performance Global de PEP 2017: Mantendo o Ritmo em um Mercado em Transformação

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Com os milhões sendo investidos em sistemas de PEP em todo o mundo, as organizações não podem se dar aoluxo de tomar a decisão errada. As implantações enfrentam um escrutínio nunca antes visto, de modo que asorganizações que esperam evitar a reinvenção da roda buscam orientações e recomendações sólidas de seusfornecedores. Quais os fornecedores que melhor ajudam os clientes a maximizar seus investimentos e a conduzira aderência clínica profunda? Quais as soluções que melhor atendem às necessidades do corpo clínico? A KLASentrevistou 215 organizações em 34 países para descobrir isso.

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Clinical Mobility 2018: Leveraging a Smartphone Strategy

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Smartphones are becoming increasingly common, and healthcare organizations often lack a strategy on how to best leverage these powerful devices. This report, KLAS’ first on smartphones, sets out to clarify common strategies in healthcare (see chart at right). Which vendors are most prevalent as shared- or personal-use devices? What are vendors’ key strengths and weaknesses in healthcare? How have organizations successfully incorporated BYOD into their strategy?

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Outsourced Coding 2018: Value-Adds Key in Evolving Market

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Post ICD-10, provider organizations’ needs for inpatient outsourced coding are evolving as demand for this service is dropping sharply. Amidst this scaling back, the firms most likely to have staying power will be those able to adapt and provide additional value beyond quality coding. Since coding firm options abound, this report seeks to help provider organizations identify those firms that best deliver the value-adds they need, such as strategic partnering, leadership, and volume flexibility.

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Healthcare IT Investor Update: 2018 Q1

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KLAS publishes quarterly investor updates on healthcare IT trends to watch. In this Q1 2018 iteration, KLAS dives into who the most deployed non-EMR vendors are, the differences in deployment and functionality gaps, physician workflow, and Arcadia’s VBC technology’s impact on analytics and outcomes.

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2018 Best in KLAS: Software and Services

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Each Year, KLAS publishes the Best in KLAS report. This report showcases the vendor solutions that lead out in their respective software and services market segments, the winners of the 2018 Best in KLAS awards are those with the highest ratings according to their customers. Separate from the winners of Best in KLAS, the Category Leaders also earned top honors for helping healthcare professionals provide better patient care. The Category Leader designation is reserved for vendor solutions that lead select market segments in which at least two products meet a minimum level of KLAS Konfidence. After login, to download the full report PDF, click the Download Full Report or Download Report Brief buttons on this page.

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2018 Best in KLAS: Global Non-US

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The Best in KLAS award is given to vendors to recognize their outstanding efforts to help healthcare professionals deliver better patient care. In this 2018 report, awards are given only in the software market segments that have the broadest impact on healthcare organizations around the world. In addition to the Best in KLAS awards, the Category Leader awards are a regional designation given, where data levels allow, to the top market segment performer in each region. Once you login, to download full report, click the Download Report Brief button.

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Population Health Management 2017, Part 2: Balancing Collaboration and Functionality

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Provider organizations’ needs in managing population health are as varied as the capabilities of the IT solutions designed to assist them. To create a standard for the core competencies required in a population health management (PHM) solution, KLAS held a summit in 2016 attended by executives from provider organizations, HIT vendors, services firms, and payer organizations. Six verticals of IT functionality required for PHM were identified as well as basic and advanced functionalities for each vertical. A first report, focused on validating functionality deployment, was published in October. This second report focuses on performance; general performance feedback was gathered from vendors’ overall customer bases and specific vertical feedback was gathered from vendors’ most deeply deployed PHM customers.

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Patient Communications 2017: How Are Organizations Reaching Out to Patients?

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Patient portals seem like the perfect tools for engaging patients in their care. They are pervasive, multi-functioned, integrated with EMRs, and . . . poorly adopted by patients, who have little interest in logging in to them unless they absolutely must. To compensate, provider organizations have increasingly deployed outreach tools that automatically push messages and content to patients’ phones and mobile devices. Organizations say these tools are very successful and that their use is expanding. Seeking greater value and impact for customers, vendors are extending capabilities beyond their individual niches. This report examines the different ways vendors are helping engage patients and delivering value to customers.

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Secure Communication 2017: The Realities of Secure Communication Platform Adoption

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The main focus of this report is to examine the performance and adoption of secure communication platforms. Thus, in gathering feedback on clinical collaboration tool deployment, nurse/physician adoption, and impact on care team communication, KLAS spoke specifically to organizations with the most developed secure communication strategies. Feedback on these areas is thus limited to a smaller field of vendors. As a secondary focus, sections of this report also include performance feedback regarding standard secure messaging solutions. This feedback comes from vendors’ broader customer bases.

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Ambulatory EMR Usability 2017: Leadership Perceptions of Vendor Performance

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In ambulatory settings, EMR usability as well as the efficiencies of a well-built EMR are hugely important for physicians. All vendors claim they are focused on improving physician usability, yet in KLAS’ previous usability reports, no vendors excelled at meeting usability expectations. What has changed over the past two years and how are these changes helping or hurting physicians’ abilities to deliver care? To find out, KLAS interviewed ambulatory organizations with 11 or more physicians, speaking mainly to physician leaders and end-user physicians.

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Ambulatory Surgery Centers 2017: The Evolving Landscape of Ambulatory Surgery Center Solutions

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When selecting a technology partner, ambulatory surgery centers (ASCs) have very different choices today than they did in the past. The number of vendor options has declined following Surgical Information Systems’ (SIS) acquisitions of AmkaiSolutions (2014) and SourceMed (April 2017). How well has SIS performed for these acquired customers, how do the options from SIS compare with those from the remaining established competitor, HSTpathways, and what new and emerging options do ASCs have? In KLAS’ first report on ASC solutions, 89 respondents from 80 unique ASCs share their experiences with the various solutions and vendors currently available.

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Data Loss Prevention 2017: Optimization Support Drives Satisfaction; Few Solutions Used Broadly

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Allowing PHI to wrongfully get outside a healthcare organization’s network can create sizeable regulatory and financial consequences for organizations and erode public trust. Risks to a healthcare organization’s sensitive data—whether unintentional or malicious—must be identified and neutralized. In order to understand how organizations are addressing these challenges, KLAS spoke with 100 security professionals, largely CISOs, to learn about their DLP strategies. While most organizations are confident in their solution’s ability to prevent PHI loss, KLAS uncovered the capabilities providers are most commonly adopting, how broadly DLP solutions are deployed, which DLP solutions require significant support and optimization, and how actionable the insights are that DLP vendors are producing.

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Value-Based Care Managed Services 2017: Achieving Outcomes Through Technology-Enabled Services

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As more healthcare organizations make the jump to value-based care, VBC managed services firms are being leveraged to help. KLAS interviewed 52 unique organizations to gather feedback on how well their VBC managed services firm helps them achieve outcomes and also on these firms’ trending performance, ability to partner, and delivery across VBC competencies. Additionally, this report provides insights on whether firms share financial risk and whether clients plan to expand or reduce their current level of engagement. Below is a framework for understanding the types of services offered by each VBC managed services firm.

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Healthcare Management Consulting 2017: Keeping Pace with a Transforming Market

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As challenges in healthcare become more complex, stakeholders more demanding, and value-based care more important, healthcare organizations have increasingly high expectations of the consultants they engage. KLAS interviewed 299 provider and payer executives for a better understanding of how the various management consulting firms impact clients’ success, the top attributes of successful firm/client relationships, and clients’ biggest hurdles when engaging firms.

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Off-Premises Computing Perception 2017: Energy Shifts to the Cloud

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Over 70% of healthcare organizations that participated in this study have moved at least some applications or IT infrastructure off-premises. While most of those using off-premises computing are doing so through a hosting environment, future plans lean heavily toward the cloud. For this research, 144 US-based healthcare organizations were asked about the off-premises cloud and hosting options they are currently using, whether they are considering moving to the cloud, why they would or would not move in this direction, and which vendors they are considering or would consider for future off-premises computing needs.

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Global EMR Performance 2017: Keeping Pace with a Transforming Market

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With the millions being invested in EMR systems around the globe, organizations can’t afford to get the decision wrong. Deployments face higher scrutiny than ever, so organizations hoping to avoid reinventing the wheel seek strong guidance and recommendations from their vendor. Which vendors are best at helping customers maximize their investment and drive deep clinical adoption? Which solutions are best meeting clinicians’ needs? KLAS interviewed 215 organizations across 34 countries to find out.

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Ambulatory RCM Services 2017: Finding Consistent Partners

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Ambulatory revenue cycle management (RCM) services continue to increase in popularity. Just three years ago in 2014, KLAS’s first look included only five vendors. Today, provider organizations have over a dozen options to choose from. This report covers ten of the most prominent vendors that have proven capable of scaling beyond single-physician practices. With considerable growth, however, often come growing pains. Which vendors have established themselves as consistent, reliable partners? Who scales to best meet the needs of larger clinics? And how much do customers expect from these vendors as they look to value-based care on the horizon? KLAS interviewed 174 clinics to find out.

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Acute EMR Usability 2017: Physician Leaders Say There is Still Work to be Done

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All major EMR vendors claim to be focused on creating a highly usable experience for clinician users, but what is the day-to-day user experience really like? KLAS interviewed 91 physician leadership professionals to gather their unique, representative insights as to the truth of vendors’ claims and the current state of EMR usability. Including feedback regarding organizational, end-user, and vendor dynamics, these leadership perspectives encapsulate broader insights as to the key successes, shortcomings, and frustrations clinicians currently experience with EMR usability. Though perceptions from physician leadership often differ from the end user experience, these views encompass a wider view of vendor performance.

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MEDITECH Web Ambulatory: Insights into the Early-Adopter Experience

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For years, MEDITECH has had a successful yet conservative approach to the market. Their newest offering, Web Ambulatory, represents a bold departure and has been widely anticipated by customers for its promise of inpatient/outpatient integration and web-based functionality. How is it going so far? KLAS interviewed 19 of the 22 organizations live on Web Ambulatory to highlight the successes achieved and the challenges faced by early adopters of both the EMR and practice management (PM) pieces.

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Talent Management 2017: High Performers in Performance Management

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Many provider organizations are interested in having a single solution that can competently meet all their talent management needs. Because talent management suites are often implemented one or two modules at a time, KLAS scrutinized satisfaction with performance management functionality within the context of broader talent management performance and found that organizations have a number of comprehensive, high-performing options.

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Creating the EMR Advantage: The Arch Collaborative EMR Best Practices Study

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We built EMRs to help clinicians deliver dramatically better care and to be more efficient in that care. If clinicians everywhere consistently praised EMRs for revolutionizing the practice of medicine, wouldn't that be an indication that the EMR was a success?  But that is not happening.  In late 2016, in an effort to turn the tide of EMR frustration, KLAS gathered with a handful of provider organizations with the idea of creating a common end-user satisfaction survey to be used as a means of establishing satisfaction benchmarks and enabling provider organizations to learn from each other’s successes and failures. Today, this effort—called the Arch Collaborative—has collected 15,535 user perspectives from 55 organizations.

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Cornerstone Summit 2017: Population Health Definition, Outcomes Measurement, and Best Practices

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As a follow-up summit to the 2016 Population Health Keystone Summit, executives from 23 healthcare services and software firms, along with leaders from 27 provider organizations and 7 payer organizations, gathered just outside of Salt Lake City. This white paper is a synopsis of the Summit activities and findings.

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Cardiology 2017: Structured Reporting Challenges

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One of the constant themes in cardiology IT over the last few years has been the desire of healthcare organizations to consolidate cardiology IT solutions. However, several factors have hindered this from being more quickly achieved, chief among them being workflow challenges—particularly for invasive procedures (e.g., cath)—and the difficulty of consolidating structured reporting to a single vendor. With a focus on structured reporting, this report examines customer satisfaction with the cath physician workflow, structured reporting in general, hemodynamics, and vendor support.

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Claims and Denials Management 2017: Support & New Tools Highly Valued in Well-Established Market

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With strong, easy-to-use claims-editing functionality now a commodity among claims management solutions, what differentiates the vendors in this market, and what areas do healthcare organizations identify as being next on their wish lists? Interviews with 296 healthcare organizations reveal three key factors that organizations are looking for from their claims management vendor today: stellar support, improved denials management functionality, and better drill-down analytics. The first two are examined below.

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Digital Health Investment Symposium: Where Do We Need to Focus Future Healthcare Technology Investments?

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KLAS convened its first annual investor conference, The KLAS Digital Health Investment Symposium, in Park City, Utah on September 27 and 28, 2017. The intent of this white paper is to give corporate development and investors an idea of the major challenges in healthcare and provide ideas for possible solutions and areas for investment so that current challenges can be mitigated.

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Global PACS 2017: Enterprise Imaging Reshaping PACS Decisions

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Enterprise imaging—the ability to store, view, and access clinical images from multiple departments or organizations—is an increasingly key consideration in PACS purchasing decisions as well as overall imaging strategies. KLAS measures several technologies that impact organizations’ enterprise imaging (EI) strategies; chief among them are PACS solutions, vendor-neutral archives (VNAs), and universal viewers. KLAS spoke to 345 individuals in 43 countries outside the US to determine which VNAs they have selected or considered and to measure how PACS vendors have performed over the last 18 months.

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Continuum of Care 2017: A Comprehensive Look at EMRs in a Connected Continuum

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For healthcare to make the shift to value-based care, the care continuum will have to change from a series of disconnected siloes to a connected ecosystem. This report looks across the care continuum to examine which vendors—including both enterprise and single-setting EMR vendors—are best positioned to help customers successfully adapt in each care setting (i.e., ambulatory care, acute care, homecare, long-term care [LTC], behavioral health, and urgent care).

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Care Management 2017: Solutions Struggle to Keep Pace

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As reimbursement and care models continue to evolve, health plans pursuing a member-centric approach to care management have increasingly higher expectations of their care management software solutions. Accordingly, solutions are struggling to keep pace with health plans that are moving toward population health and wellness. Which vendors are most supportive of their customers’ goals and innovative enough to meet changing needs? KLAS spoke with 71 health plans to find out.

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Managing the Cost of Care: How Are Provider Organizations Tackling the Cost of Care?

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With healthcare costs at unsustainable levels, the industry finds itself on a trajectory from fee-for-service to value-based care. Provider organizations who aren’t prepared to manage cost and take on risk while also maintaining or improving quality will have a hard time surviving. In this first-time report, KLAS takes an early look at the various ways organizations that already have a strategy are tackling this challenge and what vendors they are using or considering to help them. Interviews were conducted mainly with C-level executives, mostly from organizations with 500+ beds. Only the strategies and vendors most commonly brought up in interviews are discussed below.

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Interoperability 2017: First Look at Trending—Some Progress Toward a Distant Horizon

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In a single day, KLAS heard the same message expressed by a gathering of industry interoperability experts as well as shared in a tweet by Intermountain Healthcare CIO Marc Probst. The message? The industry needs to stop talking about HIT interoperability and actually do it. Trending information from US healthcare organizations provided for the first time in this report suggests that they are right; progress has been way too slow and simply not enough.

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ED Usability 2017: Enterprise Considerations, Not Workflow, Shaping the Future

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For years, best-of-breed vendors have shown that it is possible to deliver an EDIS that meets provider organizations’ needs and expectations for usability and functionality. As the market shifts and enterprise vendors play a larger and larger role, they will need to keep up with the standards set by the high-functioning, best-of-breed solutions. To determine the impact that the most highly adopted ED vendors are having on usability and which are meeting customers’ needs, KLAS sought out hard-to-obtain feedback from physician leadership and ED end users.

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Healthcare IT Investor Update: 2017 Q4

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KLAS releases to investors quarterly updates on healthcare IT trends to watch. In this Q4 2017 update, KLAS discusses the Allscripts-McKesson acquisition, athenahealth's progress in the hospital market, current news about eClinicalWorks, and energy in the practice management space. Find out how these recent changes are impacting the market as a whole.

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Telehealth Virtual Care Platforms 2017: Who Is Supporting Healthcare Organizations’ Abilities to Expand Virtual Care?

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Healthcare organizations have found that virtual care platforms (VCPs) reduce delivery costs, increase access to new patients, and allow organizations to deliver better care. While these platforms are just one aspect of the rapidly evolving telehealth market, a number of vendors now offer virtual care platforms supporting diverse visit types and use cases. Some have only a handful of live organizations today, but all are growing. Working with the College of Healthcare Information Management Executives (CHIME), KLAS reached out to healthcare organizations facilitating live video visits on virtual care platforms to provide an early look at who is helping organizations expand telehealth services today.

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athenahealth for Hospitals: Insights into the Early-Adopter Experience

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athenahealth entered the underserved community hospital EMR market in 2015 with the acquisition of RazorInsights. Since then, provider interest has skyrocketed, with athenaOne for Hospitals and Health Systems being the third most frequently selected hospital EMR solution in the US in both 2015 and 2016. This report takes an early look at the progress athenahealth has made and the overall experience of early adopters. Speaking with executives, IT professionals, and departmental end users, KLAS interviewed all of the 8 hospitals who contracted directly with athenahealth to convert from another EMR and who came live by February 2017. KLAS also spoke with 28 other hospitals who contracted with athenahealth but were not yet live as of February 2017 to get their thoughts on how things are progressing. Hospitals who migrated from the acquired RazorInsights platform were excluded from this research as their experience is atypical of what prospective clients could expect.

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Radiation Therapy 2017: Technology Outpacing Interoperability

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Since KLAS last reported on radiation therapy in 2014, the overall high-performing market has seen some significant changes—adoption of Elekta’s go-forward platform (the Versa HD) has increased, and Varian customers have seen positive shifts in support and relationships. This report seeks to help provider organizations better understand radiation therapy vendor performance in the areas of functionality, support, and integration and will also examine the widening gap between the highest and lowest performers in the treatment planning market.

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Allscripts' McKesson EIS Business Acquisition 2017: Frustrated Paragon Customers Hope for Quick Development

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In August 2017, Allscripts announced their intentions to purchase McKesson's Enterprise Information Solutions. This announcement comes after a period of uncertainty regarding McKesson’s plans for the future of Paragon and other EIS solutions. KLAS reached out to current Paragon customers to gauge how they are reacting to the news. Do Paragon clients feel the acquisition puts them in a better position? Does it change any customers’ long-term plans? To find out, KLAS got perspectives from 38 organizations (30% of all organizations using Paragon).

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Cornerstone Summit 2017: Interoperability

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The Cornerstone Summit on Interoperability represents an ongoing desire of provider organizations to work together across care settings, side by side with vendors, industry groups, and regulatory partners to learn from past interoperability measurements and offer recommendations to better assess our progress and needs into the future.

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PACS 2017: Reconstructing for the Future

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The PACS market has changed significantly over the past few years—performance from historical PACS leaders has dropped, and newer entrants have begun to stand out and steadily expand into larger provider organizations. Additionally, enterprise imaging is changing the way providers think about vendors and future purchasing decisions.

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Antimicrobial Stewardship 2017: AMS Tools Significantly Driving Patient Interventions

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In response to the growing threat of antibiotic resistance and the increase in government regulation regarding antibiotic usage, healthcare organizations are stepping up their efforts to treat patients with the right antibiotics, in the right doses, and for the right duration. Many have already moved from or are looking to move from the manual, paper processes of the past to software systems that can help them better and more efficiently achieve their antimicrobial stewardship (AMS) goals. As is often the case in markets where many users are switching from manual to automated processes for the first time, users’ initial reactions to their AMS technology have been positive. But which vendors are best enabling customers to intervene, track internal metrics, and optimize their use of their AMS system?

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Global Healthcare IT Consulting: Which Firms Are Considered for Implementation and Advisory Work?

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With EMR implementations outside the US on the rise, many provider organizations have asked KLAS which firms they can turn to for help in planning for or implementing an EMR. Within healthcare organizations, resources for strategizing and implementing are often stretched thin, and this report—KLAS’ first on consulting firms outside the US—highlights how these organizations perceive healthcare IT (HIT) consulting firms. Who are they considering for upcoming projects, for what purpose, and who has mindshar e?

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Practice Management 2017 (Over 10 Physicians): Many Vendors Struggle to Provide Consistent Experience across Practice Size

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To find the right practice management solution for their organization, large (over 75 physicians) and midsize (11–75 physicians) ambulatory practices need to know which vendors can meet their specific support, functionality, customization, and integration needs. The larger the practice, the more complex those needs are—how do the solutions perform for each practice size, and which are best able to handle the increased intricacy of larger practices?

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Keystone Summit 2017: Enterprise Imaging

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The goal of the 2017 Keystone Summit on enterprise imaging was to define core functionalities of a provider enterprise imaging suite and establish a framework with which to measure progress in this space. This framework was developed to differentiate current technologies, with an expectation that it will need to evolve in parallel with the evolution of the enterprise imaging market.

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eClinicalWorks 2017: Snapshot of Customer Reactions to the DOJ Settlement

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On May 31, 2017, news broke that EHR vendor eClinicalWorks had reached a settlement with the Department of Justice over allegations stemming from the False Claims Act. Subsequently, a number of healthcare providers reached out to KLAS asking how customers were responding and what implications the settlement held for eClinicalWorks’ customer base moving forward. KLAS reached out to users who had previously rated eClinicalWorks to see how their satisfaction and future plans with eClinicalWorks have changed.

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Smart Pump/EMR Interoperability 2017: First Look at Interoperability Performance

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In the last few years, the number of hospitals live with smart pump/EMR interoperability (meaning both autoprogramming and autodocumentation) has grown from just a handful to roughly 200. Though this is still a small portion of all hospitals in the US, many providers identify interoperability as the most important next step to make infusions safer. This report provides a first-time look at user satisfaction with interoperability workflows and also examines which pump vendors are taking the initiative to move this technology along and what EMR vendors are doing to improve workflows and reporting.

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Implementation Services 2017

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According to KLAS’ 2016 Healthcare Consulting report, providers anticipate using services firms to help with implementations more than with any other area. In order to help providers narrow down the seemingly endless number of implementation firms, this report identifies the type of implementation work each firm performs, including business solutions implementation, enterprise implementation leadership, support and staffing, and go-live support. KLAS spoke with 660 organizations who provided insights on what products these firms have experience implementing, what implementation services they offer, and how well they live up to expectations.

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Health Insurance Enrollment Solutions 2017

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This first-time KLAS report takes an early look at the vendor solutions used for health insurance exchanges and insurance enrollment in the ACA market. Faced with the uncertainty, political instability, and complex regulation that characterize the ACA market today, healthcare payers are searching for vendors who can help them successfully weather the storm. Based on interviews with healthcare payer executives, this KLAS report gives initial but important insight into how well—or poorly—some of the key solution vendors are meeting needs.

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Interactive Patient Systems 2017: Turning Interactivity into Outcomes

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Interactive patient systems (IPS) represent a major investment compared to the televisions and video players they replace. Fortunately, IPS solutions have been largely successful in meeting two key needs: educating and entertaining patients. But that is just the beginning of what IPS solutions can do, say vendors. Expanded capabilities—such as EMR integration, real-time patient communication, and additional entertainment options—promise to further improve patients’ experiences and engagement. This report examines which IPS vendors most consistently deliver on their customers’ expected outcomes.

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Patient Flow 2017: No Reason to Wait

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Managing the flow of patients in an acute care setting is one of the more complicated challenges confronting providers today. With multiple robust and improving patient flow solutions available, there is no reason for healthcare organizations to put off optimizing their patient flow performance.

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Quality, Patient Safety, and Risk Management 2017: Which Solutions Improve Patient Care Outcomes?

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How broad a quality solution is in terms of performance management, patient safety, and risk management capabilities impacts how effectively providers can manage quality. In order to adapt their delivery of care and drive outcomes, providers need actionable data, timely benchmarking, and effective predictive analytics. Value-based care has necessitated deeper use of quality management and expanded regulatory requirements, including MACRA.

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Medical Oncology 2017: A Medical Oncology Perspective

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Amid several changes to the medical oncology vendor landscape, many providers continue to struggle with poor overall integration, workflows, and usability. KLAS reached out to providers in the medical oncology space to gather feedback regarding their vendors’ investments and how well their vendors meet end users’ needs.

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Global EMR Market Share 2017

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2016 saw a significant increase in EMR purchasing decisions across the globe, with lower-cost InterSystems and higher-cost Epic winning more new hospitals than their multiregional and regional competitors. In addition to cost, many other factors were important in providers’ decisions, and many vendors across the pricing spectrum had strong years. How did your vendor fare? This report looks at new hospital EMR contracts (vendor wins) that occurred outside the United States in 2016.

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EMR Improvement Collaborative: Working Together to Improve EMR Usability

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The KLAS EMR Improvement Collaborative was created to help healthcare organizations learn from one another. KLAS measures the usability of EMRs and providers' skills and satisfaction with the EMRs in order to learn the keys to maximizing EMR efficiency.

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CAPD 2017: An Early Look

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The new technology of computer-assisted physician documentation (CAPD) is gaining interest from providers, most of whom see CAPD as an additional clinical documentation improvement (CDI) tool. Vendors are promising solutions that improve accuracy by reviewing documentation and then querying physicians for clarification. As CAPD adoption expands, early adopters are seeing initial benefits and are optimistic about leveraging CAPD to further improve documentation completeness and financial outcomes. KLAS asked early adopters how well the technology integrates into their workflows, what improvements they have achieved, and what factors affect physician adoption.

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US Hospital EMR Market Share 2017: Decision Energy Shifts to the Small Market

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In 2016, community hospitals (<200 beds) made EMR purchasing decisions at one of the highest rates seen in years, accounting for almost 80% of all hospital EMR decisions in the United States. This market movement was fueled by continued growth of the community-specific platforms from Cerner and Epic, the acquisition and EMR-standardization activity of larger organizations, and smaller hospitals’ increased interest in athenahealth’s new hospital offering. This report also includes data on the purchasing decisions of specialty (non–acute care) hospitals.

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Sepsis 2017: Which Vendors Can Help?

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Sepsis is not a new concern for healthcare providers, but many organizations hope to leverage the learning of early pioneers who have automated the detection of both septic and pre-septic patients. For this report, KLAS interviewed organizations using vendor-supplied sepsis technology and services and also asked those yet to implement what their plans are for the future and how focused their EMR and surveillance/infection control vendors are on improving sepsis outcomes. While this report examines provider use of vendor-supplied sepsis technology and services, other providers may address sepsis more broadly via the automation of infection control.

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