Trusted Industry Reports

Healthcare organizations across the globe face difficult decisions in selecting partners and solutions that will produce the best outcomes. Our team of researchers is committed to helping you answer the most pressing industry questions using insights that come directly from your peers.

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Features

The KLAS research team publishes 55+ insight-driven reports per year, covering the most pressing questions facing healthcare technology today. The executive summaries of our reports are available to healthcare providers and payers at no cost, in exchange for a willingness to share their experiences with KLAS. Each report contains the following core features:

Easy to digest

Our goal is to make engaging with our data fast and easy for you. All of our key report findings are in short, two-page executive summaries with what you need to know at a glance. For those who need in-depth background information, we offer our extensive write-ups with detailed insights, demographics, report methodology, and custom commentary through our Partner-level memberships.

Key findings and analysis from in-depth peer interviews

Through the lens of provider experiences, the KLAS team evaluates the current success of healthcare technologies and services and projects future trends. Along with this analysis, KLAS reports include frameworks that help to make sense of complexities in care delivery and benchmark the vendors' positions to help.

Advice and insights from actual healthcare professionals

Each report is filled with recommendations and best practices from actual customers that KLAS interviews. We carefully validate that each and every product review was given by an actual person directly involved with the solution being measured, so you can trust the insights.

Recently Published Reports

Check out the latest industry trends

Healthcare Management Consulting 2018: Who Can Help with Healthcare’s Biggest Challenges?—An Executive Perspective

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The list of issues for healthcare executives to juggle continues to grow, with decisions made today potentially determining an organization’s future survival. To help executives find the management consulting firms best positioned to help with these mission-critical challenges, KLAS interviewed 100 executive leaders at provider and payer organizations to gather their perceptions on which business challenges are top of mind and which firms they view as best positioned to help. To determine how these perceptions compare to reality, KLAS also spoke to validated clients regarding their firm’s performance in actual engagements.

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Decision Insights: Speech Recognition—Front-End EMR

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Herbert Hoover, 31st President of the United States, said, “Competition is not only the basis of protection to the consumer but is the incentive to progress.” Competition forces vendors to focus on relationships and protects consumers from stagnant development and higher pricing. In the past, Nuance maintained multiple product offerings and had the largest customer base in the market by far. Today, healthcare organizations are typically choosing between two high-quality products in purchasing decisions: Nuance Dragon Medical One and MModal Fluency Direct. This increased competition has been good for customers and led to improvements by both vendors.<p>KLAS conducted 38 interviews in the past 18 months about purchasing decisions for front-end EMR speech recognition solutions. This report analyzes those decisions to determine why healthcare providers choose one product over another and what the perceived strengths and weaknesses of each offering are.</p>

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Improving the EHR Experience Through Personalization: An Arch Collaborative Impact Report

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If there were a yellow brick road that led to higher EHR satisfaction, that path would be EHR personalization. Personalization leads to better EHR efficiency, better physician agreement that the EHR enables quality care, more provider trust that the EHR vendor has built a quality tool, and higher overall EHR satisfaction.

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Precision Medicine Provider Validations 2018 - Part 2 of 2

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The transformative promise of precision medicine is often cited by healthcare industry leaders (both providers and vendors) as the driving reason why healthcare organizations need to begin their own clinical genomics programs. But with high barriers to entry, questions remain about whether precision medicine technology has reached a point where pioneering provider organizations have been able to realize a return on their investments. In KLAS’ previous report on the subject, vendors weighed in on the functionalities they offer; in this report, providers share their perspective on the vendors they use. While performance data on individual vendors is not available in this report due to the early nature of this market, KLAS has aggregated the results as a measure of overall performance.

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Patient Engagement Keystone Summit Whitepaper

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On October 2, 2018, healthcare IT leaders (19 leaders from healthcare organizations and 29 leaders from vendor organizations) gathered outside Salt Lake City for one day to discuss patient engagement initiatives, outcomes, strategies, and best practices. The goal of this summit is to create a patient engagement framework that organizations can use as a compass to guide their goals and strategies and as a scorecard to assess progress along the way

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Global EMR Performance 2018: Spotlight on Regional Performance

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EMR adoption has grown significantly, rapidly changing the global EMR landscape. While previous KLAS reports gave mainly aggregate, global views of EMR performance, the state of the market is now such that KLAS can also more deeply examine vendor performance by region, giving provider organizations a more valuable, accurate picture of how vendors respond to regional needs. As part of this regional emphasis, this report examines how confident customers are in their vendor’s overall R&D efforts, in their dedication to healthcare in various regions, and in their ability to strategically partner with organizations to help drive deeper EMR adoption.

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Decision Insights—Ambulatory EHR (11+ Physicians): Is Epic the Only Good Option?

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For midsized to large ambulatory groups, there is only one vendor and solution today that has market energy and high customer satisfaction and customer retention: Epic. While that is great for the many current and potential Epic customers, many other ambulatory groups feel that Epic is not a good fit for them. This report investigates why other vendor solutions fall short and which vendors are in position to deliver an A-list solution in the future. 

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Secure Communication Decision Insights Report 2018

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Secure communication is a rapidly evolving market, with high variability in terms of both customer needs and vendor offerings. Whether replacing an existing solution or making a net-new purchase, acute care organizations are largely moving toward broad communication platforms† that streamline communication organization-wide. In contrast, ambulatory organizations are focused primarily on HIPAA-compliant messaging. This report—which combines performance feedback from current customers with purchasing insights from 100 acute care, ambulatory, and post– acute care organizations—examines which vendors are most often considered, what factors most influence their decisions, and how current customers rate vendor performance.

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EHR Mastery—Scribes and Voice Recognition Not the Answer (Yet): An Arch Collaborative Impact Report

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The burden of documentation is a seemingly never-ending uphill climb for providers. Scribes and voice recognition are solutions advertised to help increase the usability of the EHR by relieving some of this burden from the provider's shoulders. In the course of research efforts to identify data-backed best practices regarding documentation, KLAS found little evidence that scribes or voice recognition significantly improve EHR satisfaction or efficiency. 

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Healthcare IT Investor Update: 2018 Q4

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In the 2018 Q4 Investor Update, KLAS investment experts Chris Chandler and Ben Brown discuss the future of Apple’s health records app, market share data for the ambulatory EMR space, and why there’s big interest in hospital revenue cycle management. Find out how these high energy topics will impact the investing landscape moving forward.

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Opioid Management Perception 2018: EMR Vendors Being Pushed to Center Stage

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More than 100 opioid-related overdose deaths occur in the United States every day, and the healthcare community knows that making changes at the point of care can help stem the tide of addiction. To discover what steps healthcare organizations are taking, KLAS asked over 100 leaders from organizations of all sizes to describe their plans for opioid management and to share what technology vendors they are looking to for help. Unlike traditional KLAS performance reports, this report is focused on discovering what strategies and technologies are top of mind as organizations implement, monitor, and improve their opioid stewardship strategies.

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PACS 2018: Achieving Success from Selection to Go-Live

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Consolidation among provider organizations continues to drive a high level of purchasing energy in the PACS space. In this report, KLAS aims to help organizations in any stage of the buying process—from vendor selection to go-live— by highlighting which vendors providers are purchasing and why, what to look for to avoid buyer’s remorse, and the keys to success after a vendor is selected.

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EHR Mastery—The Impact of Training: An Arch Collaborative Impact Report

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Organizations occasionally look for a magical solution that will fix clinician dissatisfaction with the EHR. Unfortunately, because education is a human experience, there isn’t any one training program that will magically solve this dilemma. But what has been made clear—by analyzing survey responses from over 40,000 end users—is that good training has a profound and lasting impact on a clinician’s satisfaction with the EHR.

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Medical Device Security 2018: What are the greatest challenges, and how can they be overcome?

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While funding and strategy development have increased for security overall, healthcare organizations are bombarded from all sides by security attacks. Due to the patient-safety risks, many feel particularly vulnerable when it comes to medical device security. This report—a collaborative effort between the College of Healthcare Information Management Executives (CHIME), the Association for Executives in Healthcare Information Security (AEHIS), KLAS, and provider organizations—aims to examine the current state of the industry and identify best practices for improvement. 148 interviewed provider organizations shared how confident they feel in their medical device security strategies, the most common challenges they face, their perceptions of the security and transparency of major medical device manufacturers, and the best practices they leverage to overcome medical device security challenges.

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Behavioral Health 2018: A First Look at Behavioral Health EHR Performance

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The behavioral health EHR market segment is one of the lowest performing that KLAS measures (2nd percentile). While vendor performance is low across the board, most frustrated customers plan to stay with their behavioral health vendor due to limited resources and a lack of compelling alternatives. This report, KLAS’ first on behavioral health EHRs, is intended to give executives at behavioral health organizations a high-level overview of the market and to shine a spotlight on where vendors can improve. Specifically, this report dives into the behavioral health vendors used most frequently (in both inpatient and outpatient settings) and their performance in product quality, development, and service and support.

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DHIS 2018—An Innovation Dilemma: Truly Activating Patients in Their Own Care

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KLAS convened some of the most influential healthcare thinkers for its second annual investor conference, the KLAS Digital Health Investment Symposium, in Snowbird, Utah, August 14–15, 2018. Attendees included healthcare providers, healthcare payers, corporate development professionals, and representatives from private equity firms, venture-capital firms, digital health companies, health-system incubator companies, analyst firms, and investment banks. This white paper represents the collective insights from these healthcare executives exploring the difficult challenge of truly activating patients in their own care. Over the past two years, patient engagement has continued to be a high-energy market segment for innovation and investment according to KLAS’s Emerging HCIT Companies report as new companies continue to enter the market, attempting to solve complex provider needs. Due to this energy, KLAS asked these thought leaders to participate in a roundtable discussion to explore the biggest challenges and solutions relative to patient engagement to help push the industry to new innovation, investment, and solutions. 

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Remote Patient Monitoring 2018: High Potential in a Shifting Landscape

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As provider organizations grapple with complex, strategic initiatives such as population health and patient engagement, a more tactical innovation is re-emerging: remote patient monitoring (RPM). RPM solutions monitor patients in-home by collecting biometric and behavioral data and alerting caregivers when intervention is needed. In this first RPM report, KLAS has partnered with the American Telemedicine Association (ATA) to examine why some organizations support little or no RPM and why others are more developed and are expanding their usage. This report also assesses the potential RPM vendors have to address the needs of patients and their healthcare providers in this shifting landscape. To validate RPM viability today, KLAS spoke with 25 organizations using seven leading RPM vendor platforms.

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Ambulatory Therapy / Rehab 2018: A Closer Look at the Specialty EMR Vendors

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Utilization of ambulatory therapy/rehab services is expanding as healthcare providers, patients, and payers look for treatment options that are less risky and more cost effective than surgery and drug therapy. Some of the ambulatory organizations that provide these services use general (non-specialty) ambulatory EMRs. Others choose EMRs tailored specifically to the ambulatory therapy/ rehab market. Several vendors offer such products, but how well do these specialty vendors deliver solutions, relationships, and reporting that meet the market’s unique needs? What are their strengths and shortcomings?

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Clinical Documentation Improvement (CDI) 2018: Workflows and Prioritization Drive Quality and Financial Outcomes

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Closing gaps in clinical documentation leads to improved revenue and higher documentation quality. Provider organizations using CDI tools need vendor partners who have proven solutions that can drive clinical and financial outcomes, enable smooth workflows in the midst of regulation changes, and prioritize CDI tasks to maximize the impact of clinical documentation specialists (CDSs). In examining these capabilities, this report primarily evaluates the performance of software vendors and their solutions, though CDI services firms are also evaluated regarding how well their guidance and training drive outcomes.

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Release of Information (ROI) 2018: Who Delivers Most Consistently Across Customers?

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In 2016, the small pool of release-of-information (ROI) services firms was shrunk even further by the merger of HealthPort and IOD, the two largest players in the ROI market. Today, Ciox Health—the new firm created by the merger—continues its predecessors’ market-share dominance but has fallen well below competitors MRO and Verisma in terms of customer satisfaction. A newly released automated tool from Ciox Health has some dissatisfied customers optimistic that their experience will improve, but others are considering MRO and Verisma as viable alternatives. This report examines the strengths and weaknesses of each firm to help organizations decide which is right for them.

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Patient Access 2018: A Deeper Dive Into Broad Adoption

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With the rise of high-deductible health plans, provider organizations are increasingly utilizing tools and processes that facilitate patient payments and guard against bad debt, and they are more reliant on technology to manage patient access activities. Hoping for a more streamlined workflow, many are consolidating to a single vendor for multiple tools. As this transition continues, how does the experience of broad adopters† compare to that of limited adopters? Is automated preauthorization the game-changing functionality vendors describe and customers seek? What impact are current patient access solutions having? KLAS spoke to 60+ broad adopters in addition to 70+ customers with more limited adoption to get their feedback.

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European EMR 2018

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Europe has one of the most dynamic and competitive EMR markets in the world, with active tenders in nearly every region. Amidst this activity, multiregional vendors are becoming more prevalent, forcing regional solutions to redefine themselves in order to stay relevant. To determine which vendors are best meeting current customers’ expectations and needs, this report examines KLAS market share data as well as performance feedback gathered in 100+ interviews with decision-makers at customer organizations in 12 European countries.

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Nurse & Staff Scheduling 2018: Cost-Reducing Convenience & Mobility

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KLAS will explore which nurse and physician staffing solutions are most successful in helping providers become more efficient with scheduling as to save time, and reduce overstaffing and overtime. Also, to differentiate vendors based on mobile applications, predictive scheduling, and acuity-based scheduling (nurse only).

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Physician Scheduling 2018: Cost-Effective Gains in Efficiency

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Physician scheduling solutions are receiving more attention as departments and organizations recognize the increasing inefficiency of scheduling by hand. With enterprise-wide deployment of such solutions on the rise, provider organizations are asking which solutions can save them time while simultaneously helping them reduce physician burnout, create fair and balanced schedules, and ensure 24/7 coverage. This report examines the degree to which market-leading physician scheduling solutions are saving administrative time, which are most effective for enterprise use, and whether promises of mobile convenience make a difference.

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Worksite Health Services 2018

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In the field of worksite health services—here defined by KLAS as employer-sponsored healthcare delivery and prevention services done at or near the employer worksite—options abound when it comes to selecting a firm. How can employer organizations ensure they pick the firm that best meets their needs? Which firms deliver the best worksite health services experience to employer organizations? Based on feedback from 86 employer organizations, this report goes beyond KLAS’ previous research—“Worksite Health Services 2018: Market Introduction and Vendor Guide,” in which worksite health services firms were identified and a market framework was established—to give deeper insight into why specific firms are chosen and how they perform.

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Business Intelligence 2018

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Organizations’ business intelligence and analytics infrastructure is often composed of multiple solutions working in conjunction and on top of one another. As standard capabilities like data acquisition, storage, and management become commonplace, providers are experimenting with solutions that leverage more advanced capabilities to reduce costs and improve outcomes. This report validates those advanced capabilities, explores the healthcare outcomes being achieved by vendors’ clients with the most advanced usage of their solutions, and attempts to provide some helpful categorization in a market with a lot of options and historically little transparency.

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Emerging HCIT Companies 2018

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Each year, KLAS conducts approximately 20,000 annual interviews with healthcare providers; during these interviews, insights into new vendors’ approaches to trying to solve problems in healthcare are often shared. As a follow-up to last year’s Emerging Vendors report, KLAS spoke to more than 100 provider leaders and asked them to share which new/innovative vendors they have encountered in the past year. Additionally, guidance provided by our provider partners pushes KLAS to find the newest vendors and solutions for tackling some of healthcare’s biggest problems. While not always well known, these vendors have stood out to KLAS for the types of solutions and/or approaches to problem-solving that they appear to offer. Through provider interviews and other sources such as KLAS website search data and internal research, KLAS has identified many vendors that are not quite ready to be fully measured but are in the process of gaining mindshare among healthcare providers.

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Go-Live Support 2018

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The bar for go-live support has been raised, with many healthcare organizations now expecting their firm to handle the complex task of managing and planning logistics for their go-live resources, who could number in the hundreds. Though most healthcare organizations are satisfied with these services, some firms do not meet all expectations. KLAS spoke with 69 provider organizations (over half of the hospital organizations in the US who have used go-live services in the last 18 months) to better understand how they measure go-live success as well as to discover how well their go-live firm met their expectations for managing personnel, providing knowledgeable resources, and effectively planning and coordinating logistics.

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Healthcare IT Investor Update: 2018 Q3

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In the KLAS Investor Update, Q3 of 2018, KLAS’ Director of Investment Research Chris Chandler discusses; global EHR market share and current trends, US community hospital market share, and which vendors are succeeding in population health management.

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Smart Pumps 2018

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With increased pressure to reduce medication-administration costs and improve efficiency, provider organizations are looking for smart pump vendors capable of being strategic partners. In interviews with KLAS, organizations identify several ways vendors can do this: (1) develop strong customer relationships that extend beyond just the implementation; (2) drive EMR interoperability; (3) help customers get strong financial value from the pumps; and (4) provide analytics and reports that produce actionable insights. This report aims to discover which vendors deliver best in these key areas.

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Precision Medicine Vendor Validations 2018: The Voice of the Vendor - Report 1 of 2

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Given its potential to help providers deliver better, more targeted care and dramatically improve patient outcomes, precision medicine is a growing area of interest for many provider organizations. Those looking to develop a precision medicine program can find it confusing to determine which of the hundreds of vendors in the market will be most helpful. To add clarity as to how some of the different vendors perform, what functionality they offer, and what first steps organizations can take to establish a precision medicine program, KLAS has embarked on a two-part report on the topic. Through research, interviews, and association events, KLAS has identified a small number of precision medicine vendors who have high mindshare among healthcare providers. This first report focuses on these vendors. Each was invited to share details regarding their market perspective and product capabilities. In a second report, KLAS will interview live customers in order to validate each vendor's claims and provide further details on their offerings. It will also validate additional vendors not covered in this first report.

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Global (Non-US) EMR Market Share 2018

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In 2017, larger public healthcare organizations in highly developed countries continued to favor top-tier EMR platforms with analytics and population health management offerings. Smaller, private organizations and those in developing countries focused on platforms with broad functionality. Who are provider organizations choosing? Which vendors have sustained global momentum over the past five years? And which vendors are most relevant regionally? This report—KLAS’ sixth on EMR market share outside the US—examines these questions in depth.

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Patient Intake Management 2018: Solutions for a More Efficient Practice

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How often do patients have to fill out a form like the one below, submitting the same information over and over again—information that clinic employees must then spend time reviewing and transcribing into patient records? Patient intake management solutions offer a potential remedy to this inefficient process as they can drastically reduce the churn, duplication, and storage requirements that accompany traditional paper forms. In addition to increasing efficiency, improving data capture, and boosting patient satisfaction, these solutions can also create a foundation for patient engagement programs and can have direct financial impacts. Which solutions best help ambulatory practices as they seek to automate processes, improve quality of care, increase efficiency, and drive patient satisfaction?

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Population Health Decision Insights Report 2018

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When purchasing a population health management (PHM) solution, provider organizations can choose from three general types of vendors, each of which comes with a potential disadvantage. Organizations can (1) choose from the established vendors, who tend to have lower overall customer satisfaction; (2) start with their EMR vendor, though EMR solutions can be immature and lack the required functionality depth; or (3) select an upstart company—though their potential can be alluring, these vendors lack a proven track record. In a rapidly evolving market where few vendors deliver as much as they promise, what are the best options available? Which PHM vendors have high market consideration, above-average customer retention, or high customer satisfaction? And do any vendors have all three? 

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ERP Decision Insights Report 2018 - Enterprise Resource Planning

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The enterprise resource planning (ERP) market has long lacked a clear performance leader, making ERP purchasing decisions difficult for provider organizations. Indeed, ERP solutions have long been a thorn in organizations’ sides as they are grueling to implement and are not often paired with true partnership from vendors. Many CIOs tell KLAS that switching ERP solutions is simply trading one set of problems for another—which is not a ringing endorsement for this market segment. As implementations of new EMRs begin to slow, provider organizations are asking what’s next. This sentiment, along with hospital and health system consolidation and the emergence of cloud technology, is driving much of the current buying energy around ERP systems. Cloud offerings—whether from established vendors or from new healthcare ERP entrants (like Workday)—are creating disruption. Which ERP vendors are capitalizing on this market energy while at the same time retaining/upgrading their existing customers and providing high customer satisfaction? 

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Payer Quality and Risk Analytics 2018: Different Options for Different Needs

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Ever-evolving HEDIS metrics continue to demand payer attention, but annual quality reporting alone is not an effective way to close care gaps or reduce costs. Health plans have repeatedly expressed a need for more frequent HEDIS reporting and deeper analytics capabilities that enable them to empower proactive care interventions and improve outcomes for their members. KLAS asked 84 health plans which vendors go beyond the required HEDIS check boxes to help clients forecast risk and improve quality.

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HIT Assessment & Strategic Planning 2018: Which Firms Partner to Exceed Expectations?

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Healthcare IT advisory services firms have never been in higher demand. Due to struggles with complex enterprise systems, integration, interoperability, and the growing complexity of the HIT regulatory environment, healthcare providers have a burgeoning need for help with a wide variety of IT assessment, strategy, and operational engagements. This research will focus on helping CIOs understand: Which firms offer the broadest scope of advisory services? Who is doing the most HIT advisory work? Which IT advisory firms understand healthcare's unique challenges? In which areas does each firm excel? And which firms lead in providing quality consultants, strategic competency, operational execution, and tools & methodology?

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US Hospital EMR Market Share 2018: Small Hospitals Hungry for New Technology

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In 2017, 216 acute care hospitals contracted for a new EMR, with 1–200 bed hospitals accounting for the vast majority (80%) of these decisions. These smaller hospitals are hungry for new technology but often resource poor; over half that signed a new contract in 2017 chose a less expensive or less resource-intensive platform—namely, athenahealth, MEDITECH, and the community deployment models from Cerner and Epic. This report investigates this and other shifts that impacted buying energy in 2017.

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Enterprise Imaging 2018: How Top Organizations and Vendors Are Achieving Outcomes

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The enterprise imaging market is evolving, and it is clear that success comes from deliberately executing a plan, not simply adopting technology. When provider organizations partner with vendors to leverage vendor experience, build strong governance, and carefully plan their strategy rollout, achieving outcomes in enterprise imaging is possible. KLAS interviewed 137 organizations in the United States live with enterprise imaging to shed light on what top-performing organizations and vendors are doing to drive success.

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NHS Interoperability 2018: Data-Sharing Efforts, Obstacles, and Progress in England

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NHS England’s Five-Year Forward View and the National Information Board’s response have thrust interoperable systems into the national spotlight in England, including the development of a Local Health and Care Record Exemplar programme. This report represents KLAS’ first look at interoperability within the NHS. The report examines how well organisations (i.e., primary, secondary, mental health, community, and social care organisations) are able to receive outside patient data, and it will serve as a baseline for future research. What types of electronic data sharing are taking place today, how frequently, and with what benefit? What technologies are relied on most? How are suppliers perceived by customers relative to the suppliers’ role in facilitating interoperability? 

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Apple Health Records 2018: Early Participants Weigh In

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On January 24, Apple announced Apple Health Records, a new iPhone feature for downloading, aggregating, and viewing patient medical records. The revelation created a stir for at least a few reasons: (1) Apple is a consumer-oriented healthcare outsider; (2) Apple is attempting to make inroads where peers Google and Microsoft have failed; and (3) the feature has the potential to impact millions of patients given the iPhone’s broad customer base. Many articles and blogs about this announcement have already been written, but this report goes deeper. KLAS interviewed executives at all 12 of the early adopter health systems that partnered with Apple through the beta process to ask: How real is this capability and what is the expected impact? How soon might it make a difference? What is the experience like so far and what hurdles do providers face? What challenges does Apple face and how likely are they to succeed where others have flopped?

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Medication Inventory Management 2018: How Well Are Vendors Positioned to Close the Gaps?

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Enterprise Medication Inventory Management (EMIM) continues to be a challenge for providers as they attempt to aggregate data from disparate systems to provide actionable intelligence for efficient medication inventory management. This report will highlight the relative strengths and weaknesses of medication inventory management solutions. Including how broadly they are deployed within healthcare organizations, with what solutions they are successfully interfaced, and their relative strengths on driving optimal workflows and providing actionable intelligence.

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Patient Accounting 2018: Transitioning from Legacy Systems

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The legacy patient accounting solutions that provider organizations have used for years are often stable and highly customized. However, many organizations are now cautiously moving to newer PA systems in pursuit of clinical integration. These legacy conversions go primarily to Cerner and Epic, who are the only vendors with enough such conversions to be included in this report. The page below gives a brief overview of the overall market, while the rest of the report zeroes in exclusively on Cerner and Epic.

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Clinical Process Improvement 2018: Paving the Way for Improved Clinical Processes

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Tools that provide clinical-process insights assist healthcare leaders as they identify clinical areas in need of improvement and facilitate operational interventions. Use cases include improving staff efficiency, compliance, and workflow via clinical data aggregation, analytics, and reporting functionality.

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Community (1–200 Beds) HIS 2018: Innovation Wanted

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With market energy extremely high in the community space, KLAS is planning to do study around the unique needs of the providers whose organizations are on the smaller end of the inpatient hospital market (<200 beds). Providers in this space need the focus and attention from their vendor partners to be successful and to provide the needed functionality for their service lines to take care of their patient populations. Financial viability is top of mind for provider leadership teams in the community space and providers need a more dynamic and forward thinking approach to help them become more financially secure as they begin to take on new risk based agreements and stay viable in the coming years.

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2018 Decision Insights Report: National Trends & Best Practices

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The Decision Insights National Trends and Best Practices report will help providers understand which vendors have market energy, are being considered in purchase decisions, and why their peers are considering those vendors. The report will also explore the relationship between market energy, provider retention, and provider satisfaction in determining which vendors are delivering a superior overall experience for provider organizations. KLAS will be highlighting 30+ vendors in 22 market segments.

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Credentialing 2018: Options Abound

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As healthcare organizations merge, acquire, and consolidate in greater numbers, KLAS has observed a marked increase in the number of CIOs and other executives looking for information on the credentialing options available to them. In this inaugural credentialing study, KLAS interviewed over 100 executives and medical staff offices and found vast differences in customer experiences, from decreased turnaround times and improved workflows to frustration with outdated solutions and negative ROIs.

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Healthcare IT Investor Update: 2018 Q2

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In this quarter’s installment of KLAS’ Investor Update, learn what providers are saying about Cerner’s patient accounting solution, how athenahealth can deliver to smaller hospitals, how Allscript’s acquisition model is affecting customer satisfaction and if Evolent can deliver on value-based care services.

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Post–Acute Care 2018: Providers' Simple Request: "Help Me Connect"

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After five years of tracking the status of EMR interoperability between acute care and ambulatory environments, leading providers, vendors, and other industry stakeholders urged KLAS in a new direction: measure post–acute care organizations’ ability to share patient records across the continuum of care. Based on 160 interviews, this report represents an initial “spot check” for homecare and long-term care organizations using leading post–acute care EMR vendors. It reveals an environment very different from acute care and ambulatory settings in terms of expectations, progress, and quite simply awareness of EMR interoperability strategies among both providers and vendors.

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Post-Acute/Interoperability 2018

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Due to changing reimbursements and the move toward value-based care, the post–acute care market has become more important than ever to the care continuum. While some provider organizations are making the changes needed to be successful under the new payment models, many still have disparate systems and are trying to make sense of it all. This study will analyze which vendors providers turn to for assistance in the ever-changing healthcare environment and which are best equipped to ensure success.

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Interoperability 2018: Plug-and-Play Patient-Record Sharing via CommonWell and Carequality

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In a major announcement at HIMSS 2013, CEOs from Cerner, McKesson, Allscripts, athenahealth, and Greenway formed CommonWell Health Alliance to expedite low/no-cost sharing of patient records locally and nationally. In 2016 athenahealth, Epic, eClinicalWorks, and NextGen Healthcare announced they would use the Carequality interoperability framework to accelerate the sharing. At this point these major vendors have set expectations of patient record sharing with one of these options. This report clarifies the progress major EMR vendors have made in sharing via these publicly touted plug-and-play approaches and how that impacts you as the leader of a healthcare organization.  

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Healthcare Consulting and Services 2018: Which Firms Deliver a True Partnering Experience?

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The need for partners is stronger now than it has ever been as healthcare organizations continue their journey to provide seamless care across the continuum, shift from fee-for-service to fee-for-value, reduce costs, and ultimately improve patient care. KLAS has published numerous reports on a wide range of consulting services, but this is the first that focuses on which firms healthcare organizations consider true partners. KLAS interviewed decision makers from 246 healthcare organizations about the consulting and services firms they have used to discover which they consider true partners and which they would avoid using again.

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Artificial Intelligence in Imaging 2018: Early Adopters Speak Out

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The HIT industry is abuzz with talk about artificial intelligence (AI), a broad term used to describe the use of algorithms and software to approximate human cognition in the analysis of complex data. Of all the healthcare areas with potential AI applications, imaging has received the greatest attention. Vendors and providers in this space are looking forward to using AI to improve diagnosis processes, develop treatment protocols, and personalize patient care, among other use cases. In this report, 81 healthcare organizations (primarily large IDNS) help separate hype from reality by sharing details regarding their early imaging AI deployments and plans and by identifying which vendors they see as early leaders.

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Performance Global de PEP 2017: Mantendo o Ritmo em um Mercado em Transformação

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Com os milhões sendo investidos em sistemas de PEP em todo o mundo, as organizações não podem se dar aoluxo de tomar a decisão errada. As implantações enfrentam um escrutínio nunca antes visto, de modo que asorganizações que esperam evitar a reinvenção da roda buscam orientações e recomendações sólidas de seusfornecedores. Quais os fornecedores que melhor ajudam os clientes a maximizar seus investimentos e a conduzira aderência clínica profunda? Quais as soluções que melhor atendem às necessidades do corpo clínico? A KLASentrevistou 215 organizações em 34 países para descobrir isso.

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Clinical Mobility 2018: Leveraging a Smartphone Strategy

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Smartphones are becoming increasingly common, and healthcare organizations often lack a strategy on how to best leverage these powerful devices. This report, KLAS’ first on smartphones, sets out to clarify common strategies in healthcare (see chart at right). Which vendors are most prevalent as shared- or personal-use devices? What are vendors’ key strengths and weaknesses in healthcare? How have organizations successfully incorporated BYOD into their strategy?

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Outsourced Coding 2018: Value-Adds Key in Evolving Market

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Post ICD-10, provider organizations’ needs for inpatient outsourced coding are evolving as demand for this service is dropping sharply. Amidst this scaling back, the firms most likely to have staying power will be those able to adapt and provide additional value beyond quality coding. Since coding firm options abound, this report seeks to help provider organizations identify those firms that best deliver the value-adds they need, such as strategic partnering, leadership, and volume flexibility.

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Worksite Health Services 2018: Market Introduction and Vendor Guide

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This report gives provides a market landscape and vendor guide into a new area where KLAS is starting to do research: worksite health. Commonly adopted by mid-size and large companies across all industries (i.e. manufacturing, retail, finance, healthcare), worksite health services provide convenient and ongoing healthcare services at the workplace, with employees (and sometimes their families) being the direct recipients. Employer organizations contract with vendors in worksite health services with a few main goals: reduce healthcare costs and improve employee health and productivity. KLAS’ introductory report in this market outlines the major vendors providing broad services and shows differences between them based on company structure and experience, available offerings, and their approach to the market.

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Healthcare IT Investor Update: 2018 Q1

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KLAS publishes quarterly investor updates on healthcare IT trends to watch. In this Q1 2018 iteration, KLAS dives into who the most deployed non-EMR vendors are, the differences in deployment and functionality gaps, physician workflow, and Arcadia’s VBC technology’s impact on analytics and outcomes.

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2018 Best in KLAS: Software and Services

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The Best in KLAS designation is reserved for vendor solutions that lead those software and services market segments that have the broadest operational and clinical impact on healthcare organizations. These vendors earn the title of Best in KLAS—a recognition of their outstanding efforts to help healthcare professionals deliver better patient care. Separate from the winners of Best in KLAS, Category Leaders also earn top honors for helping healthcare professionals provide better patient care. The Category Leader designation is reserved for vendor solutions that lead select market segments in which at least two products meet a minimum level of KLAS Konfidence.

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2018 Best in KLAS: Global Non-US

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The Global Best in KLAS awards are given to vendors to recognize their outstanding efforts to help healthcare professionals deliver better patient care. In this report, Best in KLAS awards are given only in the software market segments that have the broadest operational and clinical impact on healthcare organizations around the world. Separate from Best in KLAS, the Category Leader award is a regional designation given, where data levels allow, to the top market segment performer in each region.

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Patient Communications 2017: How Are Organizations Reaching Out to Patients?

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Patient portals seem like the perfect tools for engaging patients in their care. They are pervasive, multi-functioned, integrated with EMRs, and . . . poorly adopted by patients, who have little interest in logging in to them unless they absolutely must. To compensate, provider organizations have increasingly deployed outreach tools that automatically push messages and content to patients’ phones and mobile devices. Organizations say these tools are very successful and that their use is expanding. Seeking greater value and impact for customers, vendors are extending capabilities beyond their individual niches. This report examines the different ways vendors are helping engage patients and delivering value to customers.

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Secure Communication 2017: The Realities of Secure Communication Platform Adoption

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The main focus of this report is to examine the performance and adoption of secure communication platforms. Thus, in gathering feedback on clinical collaboration tool deployment, nurse/physician adoption, and impact on care team communication, KLAS spoke specifically to organizations with the most developed secure communication strategies. Feedback on these areas is thus limited to a smaller field of vendors. As a secondary focus, sections of this report also include performance feedback regarding standard secure messaging solutions. This feedback comes from vendors’ broader customer bases.

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Ambulatory EMR Usability 2017: Leadership Perceptions of Vendor Performance

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In ambulatory settings, EMR usability as well as the efficiencies of a well-built EMR are hugely important for physicians. All vendors claim they are focused on improving physician usability, yet in KLAS’ previous usability reports, no vendors excelled at meeting usability expectations. What has changed over the past two years and how are these changes helping or hurting physicians’ abilities to deliver care? To find out, KLAS interviewed ambulatory organizations with 11 or more physicians, speaking mainly to physician leaders and end-user physicians.

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Ambulatory Surgery Centers 2017: The Evolving Landscape of Ambulatory Surgery Center Solutions

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When selecting a technology partner, ambulatory surgery centers (ASCs) have very different choices today than they did in the past. The number of vendor options has declined following Surgical Information Systems’ (SIS) acquisitions of AmkaiSolutions (2014) and SourceMed (April 2017). How well has SIS performed for these acquired customers, how do the options from SIS compare with those from the remaining established competitor, HSTpathways, and what new and emerging options do ASCs have? In KLAS’ first report on ASC solutions, 89 respondents from 80 unique ASCs share their experiences with the various solutions and vendors currently available.

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Value-Based Care Managed Services 2017: Achieving Outcomes Through Technology-Enabled Services

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As more healthcare organizations make the jump to value-based care, VBC managed services firms are being leveraged to help. KLAS interviewed 52 unique organizations to gather feedback on how well their VBC managed services firm helps them achieve outcomes and also on these firms’ trending performance, ability to partner, and delivery across VBC competencies. Additionally, this report provides insights on whether firms share financial risk and whether clients plan to expand or reduce their current level of engagement. Below is a framework for understanding the types of services offered by each VBC managed services firm.

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Healthcare Management Consulting 2017: Keeping Pace with a Transforming Market

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As challenges in healthcare become more complex, stakeholders more demanding, and value-based care more important, healthcare organizations have increasingly high expectations of the consultants they engage. KLAS interviewed 299 provider and payer executives for a better understanding of how the various management consulting firms impact clients’ success, the top attributes of successful firm/client relationships, and clients’ biggest hurdles when engaging firms.

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Data Loss Prevention 2017: Optimization Support Drives Satisfaction; Few Solutions Used Broadly

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Allowing PHI to wrongfully get outside a healthcare organization’s network can create sizeable regulatory and financial consequences for organizations and erode public trust. Risks to a healthcare organization’s sensitive data—whether unintentional or malicious—must be identified and neutralized. In order to understand how organizations are addressing these challenges, KLAS spoke with 100 security professionals, largely CISOs, to learn about their DLP strategies. While most organizations are confident in their solution’s ability to prevent PHI loss, KLAS uncovered the capabilities providers are most commonly adopting, how broadly DLP solutions are deployed, which DLP solutions require significant support and optimization, and how actionable the insights are that DLP vendors are producing.

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Off-Premises Computing Perception 2017: Energy Shifts to the Cloud

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Over 70% of healthcare organizations that participated in this study have moved at least some applications or IT infrastructure off-premises. While most of those using off-premises computing are doing so through a hosting environment, future plans lean heavily toward the cloud. For this research, 144 US-based healthcare organizations were asked about the off-premises cloud and hosting options they are currently using, whether they are considering moving to the cloud, why they would or would not move in this direction, and which vendors they are considering or would consider for future off-premises computing needs.

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Ambulatory RCM Services 2017: Finding Consistent Partners

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Ambulatory revenue cycle management (RCM) services continue to increase in popularity. Just three years ago in 2014, KLAS’s first look included only five vendors. Today, provider organizations have over a dozen options to choose from. This report covers ten of the most prominent vendors that have proven capable of scaling beyond single-physician practices. With considerable growth, however, often come growing pains. Which vendors have established themselves as consistent, reliable partners? Who scales to best meet the needs of larger clinics? And how much do customers expect from these vendors as they look to value-based care on the horizon? KLAS interviewed 174 clinics to find out.

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Acute EMR Usability 2017: Physician Leaders Say There is Still Work to be Done

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All major EMR vendors claim to be focused on creating a highly usable experience for clinician users, but what is the day-to-day user experience really like? KLAS interviewed 91 physician leadership professionals to gather their unique, representative insights as to the truth of vendors’ claims and the current state of EMR usability. Including feedback regarding organizational, end-user, and vendor dynamics, these leadership perspectives encapsulate broader insights as to the key successes, shortcomings, and frustrations clinicians currently experience with EMR usability. Though perceptions from physician leadership often differ from the end user experience, these views encompass a wider view of vendor performance.

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MEDITECH Web Ambulatory: Insights into the Early-Adopter Experience

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For years, MEDITECH has had a successful yet conservative approach to the market. Their newest offering, Web Ambulatory, represents a bold departure and has been widely anticipated by customers for its promise of inpatient/outpatient integration and web-based functionality. How is it going so far? KLAS interviewed 19 of the 22 organizations live on Web Ambulatory to highlight the successes achieved and the challenges faced by early adopters of both the EMR and practice management (PM) pieces.

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Talent Management 2017: High Performers in Performance Management

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Many provider organizations are interested in having a single solution that can competently meet all their talent management needs. Because talent management suites are often implemented one or two modules at a time, KLAS scrutinized satisfaction with performance management functionality within the context of broader talent management performance and found that organizations have a number of comprehensive, high-performing options.

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Creating the EMR Advantage: The Arch Collaborative EMR Best Practices Study

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We built EMRs to help clinicians deliver dramatically better care and to be more efficient in that care. If clinicians everywhere consistently praised EMRs for revolutionizing the practice of medicine, wouldn't that be an indication that the EMR was a success?  But that is not happening.  In late 2016, in an effort to turn the tide of EMR frustration, KLAS gathered with a handful of provider organizations with the idea of creating a common end-user satisfaction survey to be used as a means of establishing satisfaction benchmarks and enabling provider organizations to learn from each other’s successes and failures. Today, this effort—called the Arch Collaborative—has collected 15,535 user perspectives from 55 organizations.

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Cornerstone Summit 2017: Population Health Definition, Outcomes Measurement, and Best Practices

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As a follow-up summit to the 2016 Population Health Keystone Summit, executives from 23 healthcare services and software firms, along with leaders from 27 provider organizations and 7 payer organizations, gathered just outside of Salt Lake City. This white paper is a synopsis of the Summit activities and findings.

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Cardiology 2017: Structured Reporting Challenges

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One of the constant themes in cardiology IT over the last few years has been the desire of healthcare organizations to consolidate cardiology IT solutions. However, several factors have hindered this from being more quickly achieved, chief among them being workflow challenges—particularly for invasive procedures (e.g., cath)—and the difficulty of consolidating structured reporting to a single vendor. With a focus on structured reporting, this report examines customer satisfaction with the cath physician workflow, structured reporting in general, hemodynamics, and vendor support.

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