Trusted Industry Reports

Healthcare organizations across the globe face difficult decisions in selecting partners and solutions that will produce the best outcomes. Our team of researchers is committed to helping you answer the most pressing industry questions using insights that come directly from your peers.

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Features

The KLAS research team publishes 55+ insight-driven reports a year covering the most pressing questions facing healthcare technology today. The executive summaries of our reports are available to healthcare providers and payers at no cost, in exchange for a willingness to share their experiences with KLAS. Each report contains the following core features:

Easy-to-Digest

Our goal is to make engaging with our data fast and easy for you. All of our key report findings are in short, two-page executive summaries with what you need to know at a glance. For those who need in-depth background information, we offer our extensive write-ups with detailed insights, demographics, report methodology, and custom commentary through our Partner-level memberships.

Key findings & Analysis from in-depth peer interviews

Through the lens of you and your peers’ experiences, the KLAS team evaluates the current success of healthcare technologies and services along with project future trends. Along with this analysis, KLAS reports include frameworks that help to make sense of complexities in care delivery and benchmark the vendors positions to help.

Advice & Insights from actual healthcare professionals

Each report is filled with recommendations and best practices from actual customers that KLAS interviews. We carefully validate that each and every product review was given by an actual person directly involved with the solution being measured, so you can trust the insights.

Recently Published Reports

Check out the latest industry trends

MEDITECH Web Ambulatory: Insights into the Early-Adopter Experience

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For years, MEDITECH has had a successful yet conservative approach to the market. Their newest offering, Web Ambulatory, represents a bold departure and has been widely anticipated by customers for its promise of inpatient/outpatient integration and web-based functionality. How is it going so far? KLAS interviewed 19 of the 22 organizations live on Web Ambulatory to highlight the successes achieved and the challenges faced by early adopters of both the EMR and practice management (PM) pieces.

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Talent Management 2017: High Performers in Performance Management

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Many provider organizations are interested in having a single solution that can competently meet all their talent management needs. Because talent management suites are often implemented one or two modules at a time, KLAS scrutinized satisfaction with performance management functionality within the context of broader talent management performance and found that organizations have a number of comprehensive, high-performing options.

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Creating the EMR Advantage: The Arch Collaborative EMR Best Practices Study

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We built EMRs to help clinicians deliver dramatically better care and to be more efficient in that care. If clinicians everywhere consistently praised EMRs for revolutionizing the practice of medicine, wouldn't that be an indication that the EMR was a success?  But that is not happening.  In late 2016, in an effort to turn the tide of EMR frustration, KLAS gathered with a handful of provider organizations with the idea of creating a common end-user satisfaction survey to be used as a means of establishing satisfaction benchmarks and enabling provider organizations to learn from each other’s successes and failures. Today, this effort—called the Arch Collaborative—has collected 15,535 user perspectives from 55 organizations.

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Cornerstone Summit 2017: Population Health Definition, Outcomes Measurement, and Best Practices

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As a follow-up summit to the 2016 Population Health Keystone Summit, executives from 23 healthcare services and software firms, along with leaders from 27 provider organizations and 7 payer organizations, gathered just outside of Salt Lake City. This white paper is a synopsis of the Summit activities and findings.

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Cardiology 2017: Structured Reporting Challenges

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One of the constant themes in cardiology IT over the last few years has been the desire of healthcare organizations to consolidate cardiology IT solutions. However, several factors have hindered this from being more quickly achieved, chief among them being workflow challenges—particularly for invasive procedures (e.g., cath)—and the difficulty of consolidating structured reporting to a single vendor. With a focus on structured reporting, this report examines customer satisfaction with the cath physician workflow, structured reporting in general, hemodynamics, and vendor support.

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Claims and Denials Management 2017: Support & New Tools Highly Valued in Well-Established Market

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With strong, easy-to-use claims-editing functionality now a commodity among claims management solutions, what differentiates the vendors in this market, and what areas do healthcare organizations identify as being next on their wish lists? Interviews with 296 healthcare organizations reveal three key factors that organizations are looking for from their claims management vendor today: stellar support, improved denials management functionality, and better drill-down analytics. The first two are examined below.

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Digital Health Investment Symposium: Where Do We Need to Focus Future Healthcare Technology Investments?

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KLAS convened its first annual investor conference, The KLAS Digital Health Investment Symposium, in Park City, Utah on September 27 and 28, 2017. The intent of this white paper is to give corporate development and investors an idea of the major challenges in healthcare and provide ideas for possible solutions and areas for investment so that current challenges can be mitigated.

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Global PACS 2017: Enterprise Imaging Reshaping PACS Decisions

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Enterprise imaging—the ability to store, view, and access clinical images from multiple departments or organizations—is an increasingly key consideration in PACS purchasing decisions as well as overall imaging strategies. KLAS measures several technologies that impact organizations’ enterprise imaging (EI) strategies; chief among them are PACS solutions, vendor-neutral archives (VNAs), and universal viewers. KLAS spoke to 345 individuals in 43 countries outside the US to determine which VNAs they have selected or considered and to measure how PACS vendors have performed over the last 18 months.

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Continuum of Care 2017: A Comprehensive Look at EMRs in a Connected Continuum

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For healthcare to make the shift to value-based care, the care continuum will have to change from a series of disconnected siloes to a connected ecosystem. This report looks across the care continuum to examine which vendors—including both enterprise and single-setting EMR vendors—are best positioned to help customers successfully adapt in each care setting (i.e., ambulatory care, acute care, homecare, long-term care [LTC], behavioral health, and urgent care).

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Care Management 2017: Solutions Struggle to Keep Pace

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As reimbursement and care models continue to evolve, health plans pursuing a member-centric approach to care management have increasingly higher expectations of their care management software solutions. Accordingly, solutions are struggling to keep pace with health plans that are moving toward population health and wellness. Which vendors are most supportive of their customers’ goals and innovative enough to meet changing needs? KLAS spoke with 71 health plans to find out.

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Managing the Cost of Care: How Are Provider Organizations Tackling the Cost of Care?

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With healthcare costs at unsustainable levels, the industry finds itself on a trajectory from fee-for-service to value-based care. Provider organizations who aren’t prepared to manage cost and take on risk while also maintaining or improving quality will have a hard time surviving. In this first-time report, KLAS takes an early look at the various ways organizations that already have a strategy are tackling this challenge and what vendors they are using or considering to help them. Interviews were conducted mainly with C-level executives, mostly from organizations with 500+ beds. Only the strategies and vendors most commonly brought up in interviews are discussed below.

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Interoperability 2017: First Look at Trending—Some Progress Toward a Distant Horizon

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In a single day, KLAS heard the same message expressed by a gathering of industry interoperability experts as well as shared in a tweet by Intermountain Healthcare CIO Marc Probst. The message? The industry needs to stop talking about HIT interoperability and actually do it. Trending information from US healthcare organizations provided for the first time in this report suggests that they are right; progress has been way too slow and simply not enough.

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ED Usability 2017: Enterprise Considerations, Not Workflow, Shaping the Future

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For years, best-of-breed vendors have shown that it is possible to deliver an EDIS that meets provider organizations’ needs and expectations for usability and functionality. As the market shifts and enterprise vendors play a larger and larger role, they will need to keep up with the standards set by the high-functioning, best-of-breed solutions. To determine the impact that the most highly adopted ED vendors are having on usability and which are meeting customers’ needs, KLAS sought out hard-to-obtain feedback from physician leadership and ED end users.

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Population Health Management 2017, Part 1: Validating Adoption of PHM Functionality

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As provider organizations enter into more risk-based agreements, what they need and expect from PHM solutions evolves. More than just getting the right data and being able to identify care gaps, organizations need to be able to answer questions about financial outcomes and what metrics to track. In response to these needs, new vendors have emerged and longstanding vendors are evolving, resulting in a diverse array of technologies that may address one or all of the different PHM verticals. One purpose of this report is to help give provider organizations clarity as they consider which of these diverse tool sets will best meet their needs.

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Telehealth Virtual Care Platforms 2017: Who Is Supporting Healthcare Organizations’ Abilities to Expand Virtual Care?

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Healthcare organizations have found that virtual care platforms (VCPs) reduce delivery costs, increase access to new patients, and allow organizations to deliver better care. While these platforms are just one aspect of the rapidly evolving telehealth market, a number of vendors now offer virtual care platforms supporting diverse visit types and use cases. Some have only a handful of live organizations today, but all are growing. Working with the College of Healthcare Information Management Executives (CHIME), KLAS reached out to healthcare organizations facilitating live video visits on virtual care platforms to provide an early look at who is helping organizations expand telehealth services today.

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athenahealth for Hospitals: Insights into the Early-Adopter Experience

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athenahealth entered the underserved community hospital EMR market in 2015 with the acquisition of RazorInsights. Since then, provider interest has skyrocketed, with athenaOne for Hospitals and Health Systems being the third most frequently selected hospital EMR solution in the US in both 2015 and 2016. This report takes an early look at the progress athenahealth has made and the overall experience of early adopters. Speaking with executives, IT professionals, and departmental end users, KLAS interviewed all of the 8 hospitals who contracted directly with athenahealth to convert from another EMR and who came live by February 2017. KLAS also spoke with 28 other hospitals who contracted with athenahealth but were not yet live as of February 2017 to get their thoughts on how things are progressing. Hospitals who migrated from the acquired RazorInsights platform were excluded from this research as their experience is atypical of what prospective clients could expect.

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Radiation Therapy 2017: Technology Outpacing Interoperability

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Since KLAS last reported on radiation therapy in 2014, the overall high-performing market has seen some significant changes—adoption of Elekta’s go-forward platform (the Versa HD) has increased, and Varian customers have seen positive shifts in support and relationships. This report seeks to help provider organizations better understand radiation therapy vendor performance in the areas of functionality, support, and integration and will also examine the widening gap between the highest and lowest performers in the treatment planning market.

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Allscripts' McKesson EIS Business Acquisition 2017: Frustrated Paragon Customers Hope for Quick Development

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In August 2017, Allscripts announced their intentions to purchase McKesson's Enterprise Information Solutions. This announcement comes after a period of uncertainty regarding McKesson’s plans for the future of Paragon and other EIS solutions. KLAS reached out to current Paragon customers to gauge how they are reacting to the news. Do Paragon clients feel the acquisition puts them in a better position? Does it change any customers’ long-term plans? To find out, KLAS got perspectives from 38 organizations (30% of all organizations using Paragon).

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Cornerstone Summit 2017: Interoperability

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The Cornerstone Summit on Interoperability represents an ongoing desire of provider organizations to work together across care settings, side by side with vendors, industry groups, and regulatory partners to learn from past interoperability measurements and offer recommendations to better assess our progress and needs into the future.

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PACS 2017: Reconstructing for the Future

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The PACS market has changed significantly over the past few years—performance from historical PACS leaders has dropped, and newer entrants have begun to stand out and steadily expand into larger provider organizations. Additionally, enterprise imaging is changing the way providers think about vendors and future purchasing decisions.

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Antimicrobial Stewardship 2017: AMS Tools Significantly Driving Patient Interventions

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In response to the growing threat of antibiotic resistance and the increase in government regulation regarding antibiotic usage, healthcare organizations are stepping up their efforts to treat patients with the right antibiotics, in the right doses, and for the right duration. Many have already moved from or are looking to move from the manual, paper processes of the past to software systems that can help them better and more efficiently achieve their antimicrobial stewardship (AMS) goals. As is often the case in markets where many users are switching from manual to automated processes for the first time, users’ initial reactions to their AMS technology have been positive. But which vendors are best enabling customers to intervene, track internal metrics, and optimize their use of their AMS system?

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Global Healthcare IT Consulting: Which Firms Are Considered for Implementation and Advisory Work?

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With EMR implementations outside the US on the rise, many provider organizations have asked KLAS which firms they can turn to for help in planning for or implementing an EMR. Within healthcare organizations, resources for strategizing and implementing are often stretched thin, and this report—KLAS’ first on consulting firms outside the US—highlights how these organizations perceive healthcare IT (HIT) consulting firms. Who are they considering for upcoming projects, for what purpose, and who has mindshar e?

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Practice Management 2017 (Over 10 Physicians): Many Vendors Struggle to Provide Consistent Experience across Practice Size

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To find the right practice management solution for their organization, large (over 75 physicians) and midsize (11–75 physicians) ambulatory practices need to know which vendors can meet their specific support, functionality, customization, and integration needs. The larger the practice, the more complex those needs are—how do the solutions perform for each practice size, and which are best able to handle the increased intricacy of larger practices?

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Keystone Summit 2017: Enterprise Imaging

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The goal of the 2017 Keystone Summit on enterprise imaging was to define core functionalities of a provider enterprise imaging suite and establish a framework with which to measure progress in this space. This framework was developed to differentiate current technologies, with an expectation that it will need to evolve in parallel with the evolution of the enterprise imaging market.

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eClinicalWorks 2017: Snapshot of Customer Reactions to the DOJ Settlement

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On May 31, 2017, news broke that EHR vendor eClinicalWorks had reached a settlement with the Department of Justice over allegations stemming from the False Claims Act. Subsequently, a number of healthcare providers reached out to KLAS asking how customers were responding and what implications the settlement held for eClinicalWorks’ customer base moving forward. KLAS reached out to users who had previously rated eClinicalWorks to see how their satisfaction and future plans with eClinicalWorks have changed.

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Smart Pump/EMR Interoperability 2017: First Look at Interoperability Performance

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In the last few years, the number of hospitals live with smart pump/EMR interoperability (meaning both autoprogramming and autodocumentation) has grown from just a handful to roughly 200. Though this is still a small portion of all hospitals in the US, many providers identify interoperability as the most important next step to make infusions safer. This report provides a first-time look at user satisfaction with interoperability workflows and also examines which pump vendors are taking the initiative to move this technology along and what EMR vendors are doing to improve workflows and reporting.

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Implementation Services 2017

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According to KLAS’ 2016 Healthcare Consulting report, providers anticipate using services firms to help with implementations more than with any other area. In order to help providers narrow down the seemingly endless number of implementation firms, this report identifies the type of implementation work each firm performs, including business solutions implementation, enterprise implementation leadership, support and staffing, and go-live support. KLAS spoke with 660 organizations who provided insights on what products these firms have experience implementing, what implementation services they offer, and how well they live up to expectations.

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Health Insurance Enrollment Solutions 2017

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This first-time KLAS report takes an early look at the vendor solutions used for health insurance exchanges and insurance enrollment in the ACA market. Faced with the uncertainty, political instability, and complex regulation that characterize the ACA market today, healthcare payers are searching for vendors who can help them successfully weather the storm. Based on interviews with healthcare payer executives, this KLAS report gives initial but important insight into how well—or poorly—some of the key solution vendors are meeting needs.

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Interactive Patient Systems 2017: Turning Interactivity into Outcomes

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Interactive patient systems (IPS) represent a major investment compared to the televisions and video players they replace. Fortunately, IPS solutions have been largely successful in meeting two key needs: educating and entertaining patients. But that is just the beginning of what IPS solutions can do, say vendors. Expanded capabilities—such as EMR integration, real-time patient communication, and additional entertainment options—promise to further improve patients’ experiences and engagement. This report examines which IPS vendors most consistently deliver on their customers’ expected outcomes.

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Patient Flow 2017: No Reason to Wait

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Managing the flow of patients in an acute care setting is one of the more complicated challenges confronting providers today. With multiple robust and improving patient flow solutions available, there is no reason for healthcare organizations to put off optimizing their patient flow performance.

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Quality, Patient Safety, and Risk Management 2017: Which Solutions Improve Patient Care Outcomes?

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How broad a quality solution is in terms of performance management, patient safety, and risk management capabilities impacts how effectively providers can manage quality. In order to adapt their delivery of care and drive outcomes, providers need actionable data, timely benchmarking, and effective predictive analytics. Value-based care has necessitated deeper use of quality management and expanded regulatory requirements, including MACRA.

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Medical Oncology 2017: A Medical Oncology Perspective

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Amid several changes to the medical oncology vendor landscape, many providers continue to struggle with poor overall integration, workflows, and usability. KLAS reached out to providers in the medical oncology space to gather feedback regarding their vendors’ investments and how well their vendors meet end users’ needs.

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Global EMR Market Share 2017

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2016 saw a significant increase in EMR purchasing decisions across the globe, with lower-cost InterSystems and higher-cost Epic winning more new hospitals than their multiregional and regional competitors. In addition to cost, many other factors were important in providers’ decisions, and many vendors across the pricing spectrum had strong years. How did your vendor fare? This report looks at new hospital EMR contracts (vendor wins) that occurred outside the United States in 2016.

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EMR Improvement Collaborative: Working Together to Improve EMR Usability

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The KLAS EMR Improvement Collaborative was created to help healthcare organizations learn from one another. KLAS measures the usability of EMRs and providers' skills and satisfaction with the EMRs in order to learn the keys to maximizing EMR efficiency.

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CAPD 2017: An Early Look

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The new technology of computer-assisted physician documentation (CAPD) is gaining interest from providers, most of whom see CAPD as an additional clinical documentation improvement (CDI) tool. Vendors are promising solutions that improve accuracy by reviewing documentation and then querying physicians for clarification. As CAPD adoption expands, early adopters are seeing initial benefits and are optimistic about leveraging CAPD to further improve documentation completeness and financial outcomes. KLAS asked early adopters how well the technology integrates into their workflows, what improvements they have achieved, and what factors affect physician adoption.

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US Hospital EMR Market Share 2017: Decision Energy Shifts to the Small Market

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In 2016, community hospitals (<200 beds) made EMR purchasing decisions at one of the highest rates seen in years, accounting for almost 80% of all hospital EMR decisions in the United States. This market movement was fueled by continued growth of the community-specific platforms from Cerner and Epic, the acquisition and EMR-standardization activity of larger organizations, and smaller hospitals’ increased interest in athenahealth’s new hospital offering. This report also includes data on the purchasing decisions of specialty (non–acute care) hospitals.

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Sepsis 2017: Which Vendors Can Help?

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Sepsis is not a new concern for healthcare providers, but many organizations hope to leverage the learning of early pioneers who have automated the detection of both septic and pre-septic patients. For this report, KLAS interviewed organizations using vendor-supplied sepsis technology and services and also asked those yet to implement what their plans are for the future and how focused their EMR and surveillance/infection control vendors are on improving sepsis outcomes. While this report examines provider use of vendor-supplied sepsis technology and services, other providers may address sepsis more broadly via the automation of infection control.

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Freestanding Emergency Centers 2017: An Early Look at An Emerging Market

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In 2009, the first freestanding emergency center (FEC) opened its doors<sup>†</sup>. In the years since, hundreds of such facilities have opened in Texas. Several other states have also recently adopted or are considering legislation that would allow FECs to expand into the states and extend emergency services to underserved areas. This rapid growth has created an urgent need for EMR technology that meets the needs specific to FECs. To find out which EMR vendors are best helping FECs, KLAS spoke specifically to providers in Texas—the most mature FEC market—interviewing at least half of the EPOWERdoc, T System, CMR, and Wellsoft customers in the state.

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Payer Core Claims and Administration 2017: The Future Suggests a Bumpy Road

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Many health plans today are faced with rapidly changing regulations combined with middle-of-the-road performance from their core claims and administration vendors. Citing poor service and support, old technology, and nickel-and-diming, these health plans are looking for improved innovation and the ability to quickly adapt to industry changes.

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Ultrasound 2017: What Vendor Strengths Help Providers Succeed?

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As the ultrasound imaging market continues to expand, so do expectations for innovative technology focused on improving efficiency and usability. With several strong ultrasound imaging options available, providers wonder what separates one vendor from another. Providers interviewed by KLAS felt vendors that consistently offered the newest innovations and effectively communicated were set apart from the rest. Additionally, respondents shared their future purchasing plans for ultrasound, with more plans geared toward point-of-care ultrasound.

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Payer Quality Analytics 2017: From Regulatory Reporting to Quality Improvement

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Health plans today look for proactive vendors who go beyond required quality reporting (i.e., HEDIS) to help close care gaps and improve quality. KLAS interviewed 57 payers to see how they view their vendor(s) in this important quest.

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Small Practice Ambulatory EMR/PM (1–10 Physicians) 2017: Relationships the Key to Providers' Success

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Small ambulatory practices (1–10 physicians) need cost-effective solutions that deliver the functionality required to comply with evolving regulations and that allow providers to properly care for and bill their patients. Additionally, they expect to get the support, service, and communication needed for the ideal customer experience. KLAS interviewed 635 organizations to identify how vendors perform in these areas.

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Vendor Selection 2017: Crucial Factors to Consider When Choosing a Consulting Firm

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Market changes—namely, Cerner’s acquisition of Siemens’ healthcare IT, the sunsetting of McKesson Horizon, the release of MEDITECH 6.0, and the continued record-breaking pace of healthcare mergers and acquisitions—have caused many providers to reevaluate their EMR options. At the same time, increasing numbers of health systems are looking to technology to enhance population health efforts, resulting in more IT decisions regarding population health, business intelligence, and telehealth. Providers have many excellent options to choose from when looking for a consulting firm to help with these high-stakes vendor selections, but considering the following four factors can help them find a firm that will be an advocate for clients’ best interests.

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Revenue Cycle Services 2017: How Do RCS Firms Measure Up to Providers’ Needs?

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Healthcare revenue cycle is complex: compensation for care can come from any of several different payers, and policies are constantly changing. When providers decide to place the care of their financial stream in the hands of a revenue cycle services (RCS) firm, they need that firm to be, first and foremost, adept at delivering on key indicators. Providers also need their RCS firms to fit seamlessly into their culture, whether they are engaged long term or short term, for the complete business office (RCO) or for individual parts of the revenue cycle (EBOS).

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340B Split Billing 2017: Who Can Help Providers Adapt to a Changing Market?

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As the 340B market continues to grow and change to meet federal regulations, providers report varying degrees of success with the vendors they use to help them adapt. Providers need vendors that consistently prepare them for and support them through these changes, such as the increasing number of HRSA audits. Which vendors are supporting and guiding providers through the audits? And who offers the strongest tools for 340B setup and reporting? KLAS spoke with 116 340B hospitals to find out how effectively their vendors deliver audit training and guidance as well as split-billing tools.

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Cybersecurity 2017: Understanding the Healthcare Security Landscape

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The importance of security in healthcare needs no introduction. Healthcare organizations find themselves constantly at risk for breaches or even direct attacks, situations for which they are often underprepared. In partnership with CHIME, KLAS interviewed nearly 200 organizations about their security programs (speaking primarily with CISOs, CIOs, CTOs, and other security professionals). This report focuses on the most impactful technologies—specifically DLP, IAM, MDM, and SIEM—and the services provider organizations use most frequently to meet security needs. For benchmarking purposes, interviewed organizations also shared best practices from and insights regarding their current security programs since security in healthcare has changed so rapidly over the past two years.

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Cybersecurity 2017: Healthcare Provider Security Assessment, A KLAS-CHIME Benchmarking Report

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Security in healthcare has never been more critical. As payment and delivery reforms propel the industry toward greater connectivity and information exchange, new vulnerabilities arise. Cybercriminals are continually finding new and more sophisticated ways to attack networks and are searching for even the smallest crack. In an effort to benchmark the current state of security preparedness across the healthcare industry, KLAS and the College of Healthcare Information Management Executives (CHIME) embarked on a study to assess best practices and gain insights on healthcare organizations’ current security programs.

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Advanced Visualization 2017: Comprehensive Options Exist in an Unconsolidated World

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Though many providers have been able to reduce the number of advanced visualization (AV) vendors in use within their organizations, consolidation onto one platform for all applications is not yet a reality. Providers keep multiple systems in order to meet differing physician preferences and retain specialized functionality while also taking advantage of some of the more automated AV software included in their PACS and imaging equipment purchases. In this report, KLAS targeted providers who have a server-based, enterprise-wide approach to AV to discover whether viable consolidation options exist, who providers consider as they expand their use of AV, and the factors in addition to functionality—such as training and server experience—that affect provider success.

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Imaging Modality Purchasing Trends 2017 (Smaller Organizations): Small Market Remains Wide Open

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KLAS spoke to 74 smaller healthcare organizations (hospitals under 500 beds and imaging centers) to find out which vendors’ technologies they plan to expand and which will be used less frequently or abandoned. Vendor-exclusive contracts are less prevalent in smaller organizations, who are more inclined than larger facilities to choose a product based on functionality and relationship. Though smaller organizations are willing to entertain a wide variety of vendors, different vendors do dominate the various modalities, and the vendors’ predicted growth rates vary greatly.

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2017 Best in KLAS Awards: Software and Services

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The Best in KLAS designation is reserved for vendor solutions that lead the software and services market segments with the broadest operational and clinical impact on healthcare organizations. These vendors earned the title of 2017 Best in KLAS—a recognition of their outstanding efforts to help healthcare professionals deliver better patient care. Separate from the winners of Best in KLAS, the Category Leaders also earned top honors for helping healthcare professionals provide better patient care. The Category Leader designation is reserved for vendor solutions that lead select market segments in which at least two products meet a minimum level of KLAS Konfidence. To download the full report as a PDF, click the Download Full Report or Download Report Brief buttons at the top or bottom of this page.

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2017 Best in KLAS Awards: Global Software (Non-US)

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The Best in KLAS award is given to vendors to recognize their outstanding efforts to help healthcare professionals deliver better patient care. In this report, Best in KLAS awards are given only in the software market segments that have the broadest operational and clinical impact on healthcare organizations around the world. Separate from Best in KLAS, the Category Leader award is a regional designation given, where data levels allow, to the top market segment performer in each region. To download full report, click the Download Report Brief button below.

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Patient Engagement 2016: No Silver Bullet; Strategic Approach Needed

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Getting patients engaged in their own healthcare has tremendous potential to benefit patients, providers, and payers in terms of both quality and cost. HIT vendors offer a variety of options to help accomplish the task, but most providers’ engagement efforts are not yet significantly impacting patient health. This report examines the patient engagement landscape and highlights the early successes of those providers and vendors whose strategic approaches to patient engagement are making a difference.

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Cerner Patient Accounting & Practice Management 2016: Can My Organization Be Successful?

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More than one in three organizations looking to change their inpatient revenue cycle solution are leaning toward Cerner Patient Accounting. The desire to move to an integrated revenue cycle solution is strong, but so is apprehension since frustration among current Cerner customers is common. Feedback ranges from significant improvements in organizational outcomes that have “saved” organizations’ financials to missed timelines, missed revenue targets, organizational embarrassment, or even replacement of the full Cerner suite. How likely is it that your organization will be successful?

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Global Population Health Perception 2016: An Early Look at Trends, Technology, and Initiatives Outside the US

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Global interest in population health is growing, becoming top of mind for more than just forward-thinking hospital organizations. However, what population health means and how it is addressed varies, from Asia and Oceania, Europe, and Northern America, where population health is maturing, to the Middle East, where a vision is just taking shape, to Latin America, where few healthcare groups have a vision. This report takes an early look at emerging population health trends and initiatives outside the US, as well as the underlying technology identified as key to these strategies—HIE and population health management systems. For additional insight, US performance data, where available, has been included on vendors of international interest.

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Population Health Performance 2016: The Training Wheels Are Off

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Providers knew that value-based care was inevitable. To prepare, they practiced on their employees, took on a few payer contracts, and selectively implemented a few tools. Now, having gotten their balance, many are taking off the training wheels and taking on more risk. But are PHM vendors ready as well? This report seeks to answer three major questions: Which vendors are geared to meet needs for more data faster and with less effort? Who has strengthened and tuned their workflows for program administrators, care managers, and clinicians at the point of care? Where are the adaptable, responsive partners that providers need to help them stay upright in a rapidly changing, high-risk environment?

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Value-Based Care Managed Services 2016: Technology-Enabled Services to Support Your Transformation to Value

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As the healthcare market shifts from fee-for-service to value-based care (VBC), many provider and payer organizations have been left feeling that they are playing a game with constantly changing rules and which they have little chance of winning. For help handling the immense complexity of transitioning to a new business model, many such organizations turn to value-based care managed services firms. The first chart below shows several key factors organizations will want to consider when choosing a firm, including type and scope of work performed, experience with VBC initiatives, average size of client organizations, lives covered in VBC programs, and overall performance. Also important are how the firms perform in each of the five VBC pillars as well as what clinical and financial outcomes their customers have achieved.

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Enterprise Imaging 2016: Early Leaders in a Growing Market

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Enterprise imaging—the ability to store, view, and access images from more than one service line—continues to emerge as a critical part of healthcare providers’ imaging strategies, and the list of vendors promising to deliver this vision continues to grow. This report highlights emerging leaders for key enterprise imaging technologies (VNA, universal viewer, and image exchange); it also speaks to the myths surrounding the deconstructed PACS.

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Anesthesia Performance 2016: A Clinician Take on Anesthesia Information Management Systems

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In order to deliver the best care possible to the patient, clinicians and departmental personnel need the best systems that provide strong functionality, nimble workflows, and exceptional vendor support. Anesthesia solutions exist from both enterprise and best-of-breed vendors with some stark differences between them. Which vendors are best meeting the needs of the OR department and clinicians, and which vendors are committed to provider success in anesthesia? KLAS spoke to clinicians and OR personnel to find out.

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