Decision Insights™

is to transform the relationship between healthcare providers and vendors by elevating the voice of providers during the buying process, illuminating vendor best practices, and challenging vendors to create deep, lasting partnerships through improved presale and post-sale experiences.

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What is

DECISION INSIGHTS™?

Decision Insights is a data set collected by KLAS that is designed to reveal the plans of both current and potential customers in a given market segment. We capture this data when provider organizations report that they made an HIT solution change in the past 12 months or plan to make a change in the next 24 months.

We aggregate this information to help provider organizations understand not only which vendors have the most energy but also the “why” behind their peers’ purchasing decisions.

Decision Insights is not a comprehensive census or a win/loss market share study. Rather, it represents a quick check on the pulse of a market based on the real experiences of the providers that KLAS interviews

Where does the data come from?

Decision Insights data is largely collected from two main sources

1

During KLAS interviews, researchers nearly always ask, “Is this product part of your long-term plans?” When the answer is no, our team digs deeper into why that provider might switch to a different product, what product they’re considering instead, and how many other products are in the running

2

Because our data is often most valuable for providers during a decision cycle, we’ve trained our researchers to give back relevant data, reports, and perspectives after an interview whenever possible. When asking about what kind of data would be the most helpful, providers often share valuable insights on the decisions they plan to make next.

Decision Insights data is currently available online for 30+ software market segments, including the ones listed below.

340B Management Systems

Acute Care EHR

Acute Care EHR (Global)

Ambient Speech

Ambulatory EHR

Ambulatory Pediatric Solutions

Ambulatory Specialty EHR

Automated Dispensing Cabinets

Behavioral Health

Business Decision Support

Cardiology

Care Management Solutions (Payer)

Claims & Administration Platforms (Payer)

Claims Management & Clearinghouse

Clinical Communications

Clinical Decision Support: Point-of-Care Clinical Reference

Clinical Documentation Integrity

Computer-Assisted Coding (CAC)

Credentialing

Customer Relationship Management (CRM)

Data & Analytics Platforms

Data & Analytics Services

Digital Rounding

Drug Diversion Monitoring

EHR-Centric Virtual Care Platforms

Emerging Technology Solutions

End-to-End Revenue Cycle Outsourcing

Enterprise Resource Planning (ERP): Large (=300 Beds)

ERP Business Transformation & Implementation Leadership

ERP Implementation Leadership

Financial / Clinical Improvement Consulting

Go-Live Support

Healthcare Experience Management

Healthcare IoT Security

Healthcare Safety, Risk & Compliance Management

HIT Core Clinical Implementation Leadership

HIT Staffing

Homecare: Home Health

Hospice

Image Exchange

Infection Control & Monitoring

Integration Engines

IT Consulting Services (Payer)

IT Planning & Assessment

IV Workflow Management

Long-Term Care

Managed IT Services

Oncology: Medical

Outpatient Therapy/Rehab

Outsourced Coding

PACS

PACS (Global)

Patient Access

Patient Accounting & Patient Management

Patient Communications

Patient Financial Engagement

Patient Intake Management

Patient Privacy Monitoring

Pharmacy Surveillance

Population Health Management

Practice Management

Remote Patient Monitoring

Revenue Cycle Automation

Revenue Cycle Optimization

Risk Adjustment

Scheduling: Nurse & Staff

Scheduling: Physician

Small Practice Ambulatory EHR/PM (1-10 Physicians)

Smart Pumps

Speech Recognition: Front-End EHR

Speech Recognition: Front-End Imaging

Talent Management

Time & Attendance

Universal Viewer (Imaging)

Vendor Neutral Archive (VNA)

Video Conferencing Platforms

Virtual Care Platforms (Non-EHR)

KLAS regularly publishes Decision Insights reports to help you understand which vendors succeed in three simple areas:

Do customers want to BUY what the vendors are selling?

Do the vendors keep HOLD of their customers?

Are those customers HAPPY?

Report Cover
Retention vs Consideration

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