International services

In addition to healthcare organizations in the U.S., providers and payers from around the world work with KLAS to assemble real-time vendor performance scores and user insights for key healthcare technology solutions.
This information is made available to healthcare professionals via our online tools that include trending, scoring, and customer commentary. With KLAS research, healthcare organizations are able to quickly compare a wide range of vendors/products and use those comparisons to understand the competitive landscape, save time and money on market research, validate purchasing decisions, evaluate existing vendor relationships, and manage risk by staying informed about issues.

International Reports

What's happening globally?

The KLAS research team publishes multiple international reports every year covering the most pressing questions facing healthcare technology today. These reports address important global trends and highlight specific regional performance. The key findings are available at no charge to healthcare providers and payers who are willing to participate by speaking with KLAS to voice their experiences.

Global PACS 2017: Enterprise Imaging Reshaping PACS Decisions

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Enterprise imaging—the ability to store, view, and access clinical images from multiple departments or organizations—is an increasingly key consideration in PACS purchasing decisions as well as overall imaging strategies. KLAS measures several technologies that impact organizations’ enterprise imaging (EI) strategies; chief among them are PACS solutions, vendor-neutral archives (VNAs), and universal viewers. KLAS spoke to 345 individuals in 43 countries outside the US to determine which VNAs they have selected or considered and to measure how PACS vendors have performed over the last 18 months.

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Global Healthcare IT Consulting: Which Firms Are Considered for Implementation and Advisory Work?

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With EMR implementations outside the US on the rise, many provider organizations have asked KLAS which firms they can turn to for help in planning for or implementing an EMR. Within healthcare organizations, resources for strategizing and implementing are often stretched thin, and this report—KLAS’ first on consulting firms outside the US—highlights how these organizations perceive healthcare IT (HIT) consulting firms. Who are they considering for upcoming projects, for what purpose, and who has mindshar e?

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2017 Best in KLAS Awards: Global Software (Non-US)

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The Best in KLAS award is given to vendors to recognize their outstanding efforts to help healthcare professionals deliver better patient care. In this report, Best in KLAS awards are given only in the software market segments that have the broadest operational and clinical impact on healthcare organizations around the world. Separate from Best in KLAS, the Category Leader award is a regional designation given, where data levels allow, to the top market segment performer in each region. To download full report, click the Download Report Brief button below.

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Global EMR Adoption 2016: Who Is Driving EMR Adoption and Satisfaction?

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Healthcare organizations across the globe face increasing pressure to maximize EMR technology. While EMR adoption is impacted by organizations’ readiness, existing systems, and contract structures, vendor guidance can make a dramatic difference. Providers want vendors that go beyond functionality to drive deep clinical adoption of documentation, CPOE, and ePrescribing. This report will address vendor performance as well as estimated adoption in these areas for multiregional and regional EMR solutions.

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Global Market Share 2016: Which Vendors Are Leading the Charge?

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In 2015, due to a struggling global economy, total acute care EMR purchasing outside the United States fell by half. Despite these troubled economic waters, provider interest in EMRs has not dropped, and a number still chose a new EMR for their facilities. Providers frequently ask KLAS about EMR market energy. This report will answer questions regarding which vendors providers chose most (wins) and how this compares to previous years. This report examines these questions in multiple regions across the globe.

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Global HIT Trends 2015: Which Vendors Are Providers Betting On?

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Providers globally are focused on adopting and upgrading EMR solutions at a higher rate than ever before. Those tasked with making the choice want to know which vendors are considered in their region and what sets those vendors apart. KLAS interviewed key decision makers at 111 organizations around the globe to understand their buying plans. Of these organizations, 46 plan to replace or acquire a new EMR. Additionally, providers shared their purchasing plans for other technologies, such as imaging, analytics, and enterprise content management solutions.

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Epic's Global Performance: An Early Look at Customers Outside the U.S.

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Provider interest in Epic continues to increase in many regions of the world. Notwithstanding Epic’s large, proven install base in the U.S., many providers wonder whether Epic’s U.S. success can translate globally and whether it is worth the higher price. KLAS spoke with all seven organizations live with (and nearly all those implementing) EpicCare Inpatient EMR outside the U.S. KLAS primarily interviewed healthcare executives and directors to answer providers’ questions about the Epic customer experience (from implementation until post– go-live), budget accuracy, and depth of adoption.º ºKLAS interviewed multiple individuals in areas with significant press coverage. This report focuses on the experiences of those interviewed rather than on third-party reports.

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Global EMR Trends: Which EMR Should You Choose?

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KLAS has been measuring health information technology outside the United States for the past four years, focusing primarily on core clinical and administration systems (EMR/PAS) as well as on PACS. KLAS focuses on three types of research: market share (vendor contracts), mindshare (who providers are considering for purchase), and vendor performance (customer satisfaction). Take a look below at the most important global learnings KLAS uncovered in 2014.

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InterSystems Global 2014: An Early Look at TrakCare around the World

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InterSystems TrakCare was highlighted as the fastest-growing EMR solution outside the United States in the recently published Global EMR Market Share report from KLAS. Offering a number of modules for a lower price, the product is an attractive solution for providers. Why are so many providers selecting TrakCare? How does the product perform, and are customers getting their money’s worth? KLAS spoke to TrakCare customers worldwide to find out. This data provides an early look at the product in three global regions.

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Cerner Global 2013: A Detailed Look Outside the United States

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Providers around the globe are looking to vendors like Cerner that can provide a core EMR with a range of departmental solutions. This report on Cerner is the first in a series of studies highlighting providers’ experiences with EHR vendors outside the United States. With the intricacies that multinational companies face, how well does Cerner meet the needs of clients in different parts of the world? Are they a viable partner? Are they worth the effort and cost? To find answers to these questions, KLAS spoke with 35 provider organizations outside the United States.

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England’s EPR Perception 2012: Supplier Mindshare Post NPfIT

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The climate in England is r ipe for change —with nearly 50% of surveyed trusts going to tender in the next 24 months for an EPR solution and another third going to tender by 2015. In addition, 89% were looking to change their patient administrat ion system (PAS) at the same time, with many looking for an integrated EPR/PAS solution. The vast majority of trusts will be contracting directly with their EPR supplier for the software, implementation, and ongoing support. KLAS spoke with approximately 25% of the acute care trusts in England about their upcoming tenders.

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Vendor Performance Reviews

Real-time international data

KLAS researchers conduct interviews and aggregate the ratings and comments from users of international solutions to give you real-time insights and trends on actual vendor performance.

Healthcare professionals use this information to help them with their critical technology decisions. Our international research team works to forge strong relationships with providers and payers abroad to ensure we're finding the valuable, hard-to-get data.

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The insights KLAS gathers from providers have a global impact

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