International services

In addition to healthcare organizations in the US, providers and payers from around the world work with KLAS to assemble real-time vendor performance scores and user insights for key healthcare technology solutions.
This information is made available to healthcare professionals via our online tools that include trending, scoring, and customer commentary. With KLAS research, healthcare organizations are able to quickly compare a wide range of vendors/products and use those comparisons to understand the competitive landscape, save time and money on market research, validate purchasing decisions, evaluate existing vendor relationships, and manage risk by staying informed about issues.

International Reports

What's happening globally?

The KLAS research team publishes multiple international reports every year covering the most pressing questions facing healthcare technology today. These reports address important global trends and highlight specific regional performance. The key findings are available at no charge to healthcare providers and payers who are willing to participate by speaking with KLAS to voice their experiences.

Global VNA Solutions 2019: Insights from Leading Organizations

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Outside the US, the vendor-neutral archive (VNA) market is still emerging, and even some of the most successful organizations feel their VNA vendors could do more to deliver the strategic guidance and support they need. For this study, KLAS reached out to reference sites from measured vendors to learn what is possible with VNAs today and which vendors have proven to deliver the experience and strong guidance customers need.

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Global (Non-US) EMR Implementations 2019: Who Can Best Help Me Navigate My EMR Implementation?

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<p>Given the intense nature of an EMR implementation, it is natural that most projects will experience at least a few unexpected hurdles. In fact, about 30% of healthcare organizations outside the US report going over budget and 40% report vendor-missed timelines. However, feedback from recent implementations<sup>†</sup> shows that some vendors are much more likely to help their clients stay on budget, on time, and within scope. Which vendors make the list?</p><br><p style="font-size:8pt">† Data for this report was collected from organizations outside the US who contracted for an EMR between January 2016 and August 2018 and who are either currently implementing their solution or have already done so. Feedback was also collected from some organizations who have an ongoing implementation that started prior to January 2016.</p>

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Improving EHRs Globally: An Arch Collaborative Impact Report 2019

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Today, achieving EHR satisfaction is a global endeavor as digitization of patient records becomes more and more common throughout the world. This report aims to increase awareness of the similarities and differences in EHR challenges faced by US and non-US health systems. To date, 189 organizations across the globe have measured the feedback of their clinicians (totaling >90,000 responses) and have received benchmarking data comparing them to similar organizations. 13 of these organizations are outside the United States. Do non-US health systems have a different perception of their EHR compared to US organizations? And if there are differences, what can each group learn from the other?<p>In most ways, US and non-US health systems have similar experiences with their EHRs. For both groups, system reliability and internal integration are the two aspects of the EHR generating most satisfaction. The areas where more significant differences appear are efficiency (non-US health systems are more satisfied by 12 percentage points) and external integration (US health systems are more satisfied by 9 percentage points).</p>

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Global (Non-US) EMR Market Share 2019: Large Public Tenders Shape 2018 EMR Landscape

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In 2018, over 180 healthcare organizations outside the United States made EMR purchase decisions—impacting 377 hospitals (303 new wins, 74 migrations). Though public tenders represent just 5% of the contracts signed, they account for over a quarter of the hospitals impacted. Examining these and other EMR decisions, this report aims to determine how EMR vendors fared in 2018 so that organizations looking to buy know what their peers are selecting.

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Are EMRAM Stage 7 Physicians More Successful?: A 2019 KLAS–HIMSS Analytics Collaboration

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The last 10 years have seen a dramatic rise in the adoption of health information technology—as well as a dramatic rise in physician frustration with this technology. What about the organizations that have reached the peak of EHR adoption: HIMSS EMRAM Stage 7? Are their physicians more or less frustrated? To answer this question, KLAS (in cooperation with HIMSS Analytics) has used the public reporting of Stage 6 & 7 hospitals in the US to see whether there is a correlation between HIMSS EMRAM stage and EHR user satisfaction.

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Interoperability 2019: Vendor Success in Making Outside Data Usable

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KLAS’ December 2018 interoperability update validated the CommonWell-Carequality connection, which makes data sharing possible for almost any provider organization. The next hurdle is making shared data <em>usable</em>. Progress so far shows that most vendors can reconcile PAMI data, but there are big differences in how contextual data (notes and labs) is managed. Additionally, all organizations must go through a learning curve in becoming comfortable consuming outside data, so getting started early is vital.

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2019 Best in KLAS: Global (Non-US)

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The Global Best in KLAS awards are given to vendors to recognize their outstanding efforts to help healthcare professionals deliver better patient care. In this report, Best in KLAS awards are given only in the software market segments that have the broadest operational and clinical impact on healthcare organizations around the world. For the first time ever, Best in KLAS awards will be awarded on a regional level.

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Middle East EMR 2019: An In-Depth Look at Regional Performance and Market Share

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In the Middle East, EMR purchasing energy is growing. The number of private healthcare groups in the region is expanding, and several public healthcare organizations are evaluating their go-forward EMR plans. And while overall digital maturity of hospitals is lower in the Middle East than in some other parts of the world, those organizations who have decided to implement an EMR have very high expectations for deep adoption and need vendor partners who can help them meet their goals. This report—KLAS’ first focused exclusively on the Middle East—explores which vendors have market energy and how well they meet customers’ needs.

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Global EMR Performance 2018: Spotlight on Regional Performance

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EMR adoption has grown significantly, rapidly changing the global EMR landscape. While previous KLAS reports gave mainly aggregate, global views of EMR performance, the state of the market is now such that KLAS can also more deeply examine vendor performance by region, giving provider organizations a more valuable, accurate picture of how vendors respond to regional needs. As part of this regional emphasis, this report examines how confident customers are in their vendor’s overall R&D efforts, in their dedication to healthcare in various regions, and in their ability to strategically partner with organizations to help drive deeper EMR adoption.

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European EMR 2018

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Europe has one of the most dynamic and competitive EMR markets in the world, with active tenders in nearly every region. Amidst this activity, multiregional vendors are becoming more prevalent, forcing regional solutions to redefine themselves in order to stay relevant. To determine which vendors are best meeting current customers’ expectations and needs, this report examines KLAS market share data as well as performance feedback gathered in 100+ interviews with decision-makers at customer organizations in 12 European countries.

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NHS Interoperability 2018: Data-Sharing Efforts, Obstacles, and Progress in England

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NHS England’s Five-Year Forward View and the National Information Board’s response have thrust interoperable systems into the national spotlight in England, including the development of a Local Health and Care Record Exemplar programme. This report represents KLAS’ first look at interoperability within the NHS. The report examines how well organisations (i.e., primary, secondary, mental health, community, and social care organisations) are able to receive outside patient data, and it will serve as a baseline for future research. What types of electronic data sharing are taking place today, how frequently, and with what benefit? What technologies are relied on most? How are suppliers perceived by customers relative to the suppliers’ role in facilitating interoperability? 

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Decision Insights Report 2018: National Trends & Best Practices

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The Decision Insights National Trends and Best Practices report will help providers understand which vendors have market energy, are being considered in purchase decisions, and why their peers are considering those vendors. The report will also explore the relationship between market energy, provider retention, and provider satisfaction in determining which vendors are delivering a superior overall experience for provider organizations. KLAS will be highlighting 30+ vendors in 22 market segments.

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Performance Global de PEP 2017: Mantendo o Ritmo em um Mercado em Transformação

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Com os milhões sendo investidos em sistemas de PEP em todo o mundo, as organizações não podem se dar aoluxo de tomar a decisão errada. As implantações enfrentam um escrutínio nunca antes visto, de modo que asorganizações que esperam evitar a reinvenção da roda buscam orientações e recomendações sólidas de seusfornecedores. Quais os fornecedores que melhor ajudam os clientes a maximizar seus investimentos e a conduzira aderência clínica profunda? Quais as soluções que melhor atendem às necessidades do corpo clínico? A KLASentrevistou 215 organizações em 34 países para descobrir isso.

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Global PACS 2017: Enterprise Imaging Reshaping PACS Decisions

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Enterprise imaging—the ability to store, view, and access clinical images from multiple departments or organizations—is an increasingly key consideration in PACS purchasing decisions as well as overall imaging strategies. KLAS measures several technologies that impact organizations’ enterprise imaging (EI) strategies; chief among them are PACS solutions, vendor-neutral archives (VNAs), and universal viewers. KLAS spoke to 345 individuals in 43 countries outside the US to determine which VNAs they have selected or considered and to measure how PACS vendors have performed over the last 18 months.

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Global Healthcare IT Consulting: Which Firms Are Considered for Implementation and Advisory Work?

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With EMR implementations outside the US on the rise, many provider organizations have asked KLAS which firms they can turn to for help in planning for or implementing an EMR. Within healthcare organizations, resources for strategizing and implementing are often stretched thin, and this report—KLAS’ first on consulting firms outside the US—highlights how these organizations perceive healthcare IT (HIT) consulting firms. Who are they considering for upcoming projects, for what purpose, and who has mindshar e?

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Global HIT Trends 2015: Which Vendors Are Providers Betting On?

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Providers globally are focused on adopting and upgrading EMR solutions at a higher rate than ever before. Those tasked with making the choice want to know which vendors are considered in their region and what sets those vendors apart. KLAS interviewed key decision makers at 111 organizations around the globe to understand their buying plans. Of these organizations, 46 plan to replace or acquire a new EMR. Additionally, providers shared their purchasing plans for other technologies, such as imaging, analytics, and enterprise content management solutions.

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Epic's Global Performance: An Early Look at Customers Outside the U.S.

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Provider interest in Epic continues to increase in many regions of the world. Notwithstanding Epic’s large, proven install base in the U.S., many providers wonder whether Epic’s U.S. success can translate globally and whether it is worth the higher price. KLAS spoke with all seven organizations live with (and nearly all those implementing) EpicCare Inpatient EMR outside the U.S. KLAS primarily interviewed healthcare executives and directors to answer providers’ questions about the Epic customer experience (from implementation until post– go-live), budget accuracy, and depth of adoption.º ºKLAS interviewed multiple individuals in areas with significant press coverage. This report focuses on the experiences of those interviewed rather than on third-party reports.

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Global EMR Trends: Which EMR Should You Choose?

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KLAS has been measuring health information technology outside the United States for the past four years, focusing primarily on core clinical and administration systems (EMR/PAS) as well as on PACS. KLAS focuses on three types of research: market share (vendor contracts), mindshare (who providers are considering for purchase), and vendor performance (customer satisfaction). Take a look below at the most important global learnings KLAS uncovered in 2014.

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InterSystems Global 2014: An Early Look at TrakCare around the World

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InterSystems TrakCare was highlighted as the fastest-growing EMR solution outside the United States in the recently published Global EMR Market Share report from KLAS. Offering a number of modules for a lower price, the product is an attractive solution for providers. Why are so many providers selecting TrakCare? How does the product perform, and are customers getting their money’s worth? KLAS spoke to TrakCare customers worldwide to find out. This data provides an early look at the product in three global regions.

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Cerner Global 2013: A Detailed Look Outside the United States

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Providers around the globe are looking to vendors like Cerner that can provide a core EMR with a range of departmental solutions. This report on Cerner is the first in a series of studies highlighting providers’ experiences with EHR vendors outside the United States. With the intricacies that multinational companies face, how well does Cerner meet the needs of clients in different parts of the world? Are they a viable partner? Are they worth the effort and cost? To find answers to these questions, KLAS spoke with 35 provider organizations outside the United States.

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England’s EPR Perception 2012: Supplier Mindshare Post NPfIT

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The climate in England is r ipe for change —with nearly 50% of surveyed trusts going to tender in the next 24 months for an EPR solution and another third going to tender by 2015. In addition, 89% were looking to change their patient administrat ion system (PAS) at the same time, with many looking for an integrated EPR/PAS solution. The vast majority of trusts will be contracting directly with their EPR supplier for the software, implementation, and ongoing support. KLAS spoke with approximately 25% of the acute care trusts in England about their upcoming tenders.

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Vendor Performance Reviews

Real-time international data

KLAS researchers conduct interviews and aggregate the ratings and comments from users of international solutions to give you real-time insights and trends on actual vendor performance.

Healthcare professionals use this information to help them with their critical technology decisions. Our international research team works to forge strong relationships with providers and payers abroad to ensure we're finding the valuable, hard-to-get data.

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The insights KLAS gathers from providers have a global impact

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