Landmark Insights - EMR, ERP, and Healthcare IT Implementations Consulting
Get timely and actionable insights to keep your implementation on course.
outcomes through alignment, transparency, and issue resolution.
IT Implementations Can Make or Break You
Data gathered by KLAS from 2018–2022 suggests that the quality of an implementation may be more important than the technology selected.
Unfortunately, we learned that about 50% of all enterprise-wide implementations measured were considered poor or problematic. And after experiencing a poor implementation, 75% of respondents remained dissatisfied with their solution a year or more after implementation.
Watch Our Recent Webinar
You can learn more about Landmark Insights in our webinar:
Strong Implementations: Where Vendors Should Invest for Market Leading Performance
KLAS is committed to helping improve the quality of implementations with our Landmark Insights initiative. KLAS data suggests that how well a technology is implemented may be more important than the vendor selected. In this webinar we discuss how KLAS is working with vendors and providers to help organizations improve the quality of their implementations. We are joined by Matt Stensland, who is leading a successful implementation project using Landmark Insights.
Lack of Visibility and Alignment Is a Major Reason for Implementation Failure
You cannot fix what you cannot see.
You cannot deliver properly when expectations are misaligned.
Our findings show that many of the reasons behind failed implementations are not tied to technical issues or the solution selected.
Instead, healthcare systems tell KLAS that failures typically come from a lack of transparency, alignment, governance, appropriate resources, and change management. These are all factors to consider when implementing new technology. These are also issues KLAS can help with.
Ensure a Successful Implementation
KLAS’ Landmark Insights services are designed to provide the transparency and actionable insights needed for a more successful implementation.
Stakeholder Transparency and Accountability
Healthcare system
Software vendor
Third-party partners
KLAS’ Process:
Create Transparency
We create transparency by conducting interviews, analyzing the data, and reporting back the findings, concerns, and potential pitfalls uncovered during this process. In this way, concerns are highlighted early—before they become bigger problems.
Provide Accountability and Impact
We then work with leadership from each party to develop and execute action plans to affect positive change. We also meet with leadership regularly to measure and discuss progress on those initiatives.
At the conclusion of these four steps, the process repeats throughout the implementation.
We’re here to help!
Starting an implementation journey or in the middle of one now? Please reach out to the KLAS team to see how we can help.