The Arch
Collaborative

The Arch Collaborative

"Without data, you're just another person with an opinion."

— W. Edwards Deming

What Is the Arch Collaborative?

The Arch Collaborative is a global provider-led effort to improve EHR usability and satisfaction through consistent measurement, benchmarking, and collaboration around best practices.

Measure

Over 90% of provider organizations have not recently measured the feedback of their EHR users. The Arch Collaborative offers organizations the opportunity to not only measure the feedback of their users but also benchmark against other participating organizations.

To help you get the ball rolling, KLAS is offering to cover your costs for first-time measurement and benchmarking.

Benchmarking includes:

  • A prebuilt, robust 8-minute survey
  • An extensive data-review slide deck, delivered 2 weeks after data cutoff
  • KLAS findings presented to your organization’s leadership team
  • Actionable feedback on your EHR based on survey results, along with benchmarking against the Collaborative overall and other participating organizations using your EHR vendors

Collaborate

Providers with an ongoing Executive KLAS Membership and annual participation in the Arch Collaborative receive the following:

  • Access to trending Collaborative data and findings
  • Access to the Learning Center, including case studies, webinars, video segments, and impact reports
  • Membership Directory for connecting with other Arch Collaborative members
  • Reserved seating at the Annual Learning Summit
  • Ongoing benchmarking and measurement
  • Organization-wide access to all KLAS reports, research, calls with KLAS analysts, etc.

Improve

As the Arch Collaborative continues to benchmark providers year over year, deeper insights will yield fruit on how best to optimize the EHR experience. As vendors continue to learn from the voice of their customers, products will develop a more user-centric design. The Arch Collaborative equips members with the data needed to enact real change.

The Arch Collaborative provides insight to allow organizations to focus resources that facilitate the needs of their most valued asset—the physicians! The Collaborative provides understanding, from the physician perspective, that the EMR is a tool that needs to be mastered to allow physicians to care for their patients efficiently.

— Tom Moran, CMIO, Northwestern Memorial Hospital

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You can improve EMR

Can I Improve EMR

Satisfaction and Efficiency?

With tens of thousands of evaluations collected across more than a hundred organizations, EMR end users provide clear feedback that their satisfaction depends on EMRs meeting specific care-workflow needs. By and large, Arch Collaborative data busts the myth that fixing EMR dissatisfaction is outside a healthcare organization’s control. Almost without exception, EMR satisfaction can be achieved regardless of organization size, user age, or even the software in use.

This research is aimed at continual learning, but factors that have already been clearly identified to improve user efficiency and satisfaction include:

  • Effective, Ongoing Training: To physicians, training often means being locked in a room and learning a few things that might be helpful over the course of hours. The most effective organizations are finding ways to engage physicians early and often so that they learn with each other and training leaders. The link between training and EMR success is dramatic.
  • EMR Personalization: The majority of EMR users accept and use the configuration that was handed to them along with their system credentials. Users who take the time to personalize their EMR usage to their needs are 3 to 5 times more likely to be highly satisfied with their EMR.
  • EMR Governance/Physician Engagement: Effective organizations have found ways to quickly incorporate end user feedback into the EMR-optimization process. Less effective organizations struggle to get anyone to show up to governance meetings.

What Does the Arch Collaborative Look Like?

Participation in the Arch Collaborative consists of three steps:

Measurement

When an organization decides to participate in the Arch Collaborative, whether for their initial no-cost measurement or with an Executive Membership, KLAS and that organization work together to tailor a general survey that fits their unique needs.

The 8-minute survey is hosted by KLAS and distributed to end users from organization leadership.

Data Analysis

Once survey collection is complete, KLAS analyzes the data and provides deep insight back to the provider organization in the form of charts, data & insights, and an executive interview. These are delivered in a data-review slide deck. Executive Members may also choose to receive a personalized report or video summary of their data.

Shared Learning

We know that real, impactful change will best come about as providers work directly with their peers to share insight, best practices, and tools for improvement. KLAS facilitates this collaboration in the form of published Arch Collaborative data.

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The Arch Collaborative Learning Center

KLAS wanted to create a central hub for all the insights produced from the thousands of global surveys completed within the Arch Collaborative. The Learning Center brings together all the data based on verified best practices.

As KLAS conducts analysis on overall Collaborative data, those findings are published in the Learning Center.

The Arch Collaborative uncovers answers to common questions such as:

  • What kind of training is most effective during go-live?
  • Do scribes increase physician satisfaction?
  • Does a bigger IT budget lead to better EHR success?
  • Does EHR satisfaction depend on clinician age?
  • How do other providers on my EHR solve problems?
  • Is anyone having success with their EHR?

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Healthcare

Founding Arch Collaborative Participants

agnesian-healthcare
akron-childrens-hospital
allina-health
baylor-scott-and-white-health
benefits-health system
carolinaeast-medical-center
compass-medical
concord-hospital
edward-elmhurst
el-camino-hospital
emhs
emr-village
fairview-health-services
geisinger-health-system
gohealth-urgent-care
good-samaritan-hospital
grand-view-hospital
greater-hudson-valley
hartford-hospital
john-muir-health
jps-health-network
kadlec-regional-medical-center
kaiser-permanente-northwest
legacy-health
mayo-foundation
memorial-health-system
nationwide-childrens-hospital
new-england-quality-care-alliance
northshore-university-health-system
northwestern-medicine
ohio-state-university-wexner-medical-center
orthovirginia
peacehealth
royal-children's-hospital
rush-university-medical-center
salford-royal
sanford-health
sutter-health
sydney-local-health-district
texas-tech-university-health-sciences-center-el-paso
tower-health
tufts-medical-center
uc-health
university-of-toldedo
university-of-utah
unm-health-system
vcu-health
wasatch-pediatrics
well-star-health-system
wood-county-hospital

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Participate?