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By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
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The Arch Collaborative
"Without data, you're just another person with an opinion."
— W. Edwards Deming
What is the Arch Collaborative?
The Arch Collaborative is a provider-led effort to unlock the potential of EHRs in revolutionizing patient care. Through standardized surveys and benchmarking, healthcare organizations collaborate to uncover best practices and move the needle in healthcare IT. Currently, the Arch Collaborative is using measurement data to improve the EHR experience through training, governance, and culture.
The Arch Collaborative has helped over 200 provider organizations learn from feedback of their clinician EHR users.
Insights from over 100,000 clinician respondents are helping organizations find real solutions to a difficult challenge—physician and clinician frustration with the EHR.
The Arch Collaborative Learning Center brings together all the data based on verified best practices.
Where would your providers rate their satisfaction with your EHR?
The fact is that all EHRs see a very wide spread of user experience across different customer organizations.
So if you haven't benchmarked yourself against other like organization, then you probably don't know whether you have maximized your investment of millions of dollars into your EHR, and you don't truly know whether you have optimized the clinicians' experience with your EHR.
Empower your
organization today!
Having the voice of the customers—our providers—in a benchmark paradigm is imperative to understanding where we, as an organization, are in the journey to provide a superlative clinical computing experience for our users. Otherwise we are in danger of making decisions based on anecdotal or squeaky-wheel feedback. We look forward to maturing this concept to influence all that we do for the provider experience.
What have we learned so far?
KLAS has learned that drivers of EHR user satisfaction are predictable and consistent across organizations. Getting to high EHR satisfaction is no longer a mystery. After measuring feedback from over 100,000 clinicians at 200 provider organizations around the world, KLAS has found that successful organizations:
- Have a quality EHR—we have validated very successful organizations using different EHRs
- Help clinicians master EHR use
- Help clinicians personalize the EHR to their needs
- Create shared ownership/teamwork across the organization
Successful EHR use takes real leadership, and real leadership takes data.
From these findings, KLAS has developed a framework of success to better understand and guide organizations on their journey to improve utilization and satisfaction with their EHR.
What are healthcare organizations learning from the Arch Collaborative benchmarking?
Most organizations find that they can make meaningful changes without significant additional monetary investment; however, execution of these changes does require leadership and focus.
Here are examples of what some organizations have done with the results of their Collaborative benchmark study:
- A large ambulatory group found that their existing governance process was slow and frustrating for users. Revamping the governance process led to a dramatic improvement in EHR satisfaction (verified in a second survey).
- A large health system found that they needed to revamp their training process, blending coaching and training for experienced users.
- A leading hospital engaged in a training reboot tied to an upcoming upgrade for their physicians.
- A smaller health system found that the culture of their IT/informatics group needed improvement. Revenue-neutral staffing changes have helped this organization develop a more service-focused culture.
- A community health system found that their clinical leadership was not bought in to the idea of approaching the EHR as a strategic asset. This organization used their benchmark data to drive important strategic conversations across the organization.
What would you
like to learn from
the Arch Collaborative?
Our Mission
Through shared measurement and collaboration, help provider organizations unlock the EHR’s potential to revolutionize healthcare efficiency and care quality.
Which Arch Collaborative solution is right for you?
- Benchmark all survey responses by EHR, specialty, clinical background, and organization type to truly understand how your organization is performing.
- Gain insights from the KLAS executive leader survey that identify powerful best practices your organization has not tapped.
- Using the Arch Collaborative's three keys to success, identify where you need to target your improvement efforts.
- Add custom questions to the benchmark survey that your organization needs to ask.
- Participation in the yearly Arch Collaborative Learning Summit.
- Measurement(s) using the core Arch Collaborative survey.
- Pre/post surveys to measure targeted initiatives clinic by clinic or department by department.
- Quality benchmarking of trainers to compare the feedback on your trainers to that of other trainers across the Arch Collaborative.
- Connection with outside data, including mapping Arch Collaborative results to Epic Signal and NEAT data.
- Up to two onsite visits from KLAS analysts to clearly communicate survey results and align leadership teams on opportunities for improvement. One visit may be used for traditional KLAS vendor differentiation research as part of due diligence process for purchasing decisions.
- Yearly deep dive report to help disseminate Arch Collaborative survey results.
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Requires participation in two surveys annually from the following:
- Arch Collaborative core survey
- Trainer Quality Benchmark
- Pre/post survey around an organizational EHR satisfaction initiative
Participation Costs
Have questions?
Arch Collaborative Learning Center
The Arch Collaborative is transforming the art of EHR satisfaction into a science with data-driven principles and practices.
The Learning Center brings together all the case studies and webinars that are based on verified best practices. It acts as a central location for participating members to learn the latest insights on not only their own organization's data, but also the facts and findings from other organizations.
As KLAS conducts analysis on overall Collaborative data, those findings are published in the Learning Center.
We combine the voices of thousands of clinicians to uncover answers to common questions such as:
- What kind of training is most effective during go-live?
- Do scribes increase physician satisfaction?
- Does a bigger IT budget lead to better EHR success?
- Does EHR satisfaction depend on clinician age?
- How do other providers on my EHR solve problems?
- Is anyone having success with their EHR?
The Learning Center is meant to be a treasure trove of guiding principles and best practices. Here's how it's broken down:
Reports
Take a deeper look into EHR satisfaction. Discover data-backed best practices from the Arch Collaborative guidebook and other reports.
Case Studies
Move from principle to practice. Case studies showcase strong results reported from successful organizations. Learn the plays and connect with the people who made them happen.
Webinars
Explore best practices in audio format. Learn from industry experts on how they’ve approached the EHR experience.
Directory
Connect with others like you. View the directory to see Arch Collaborative participants and find other organizations with the same type, size, or EHR selection as you.
My Data
View your organization’s data. Compare it to the current benchmark and filter data by different locations, clinical backgrounds, survey timeframes, and specialties.
My Files
Find your documents here. You will get lots of data from your Arch Collaborative measurement.
Want to see full details?
Here is my information: