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By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
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The Arch
Collaborative
The Arch Collaborative
"Without data, you're just another person with an opinion."
— W. Edwards Deming
What Is the Arch Collaborative?
The Arch Collaborative has helped over 150 provider organizations learn from feedback of their clinician EHR users.
Insights from over 70,000 clinician respondents are helping organizations find real solutions to a difficult challenge—physician and clinician frustration with the EHR.
Where would your providers rate their satisfaction with your EHR?
The fact is that all EHRs see a very wide spread of user experience across different customer organizations.
So if you haven't benchmarked yourself against other like organization, then you probably don't know whether you have maximized your investment of millions of dollars into your EHR, and you don't truly know whether you have optimized the clinicians' experience with your EHR.
Empower your
organization today!
Having the voice of the customers—our providers—in a benchmark paradigm is imperative to understanding where we, as an organization, are in the journey to provide a superlative clinical computing experience for our users. Otherwise we are in danger of making decisions based on anecdotal or squeaky-wheel feedback. We look forward to maturing this concept to influence all that we do for the provider experience.
What have we learned so far?
KLAS has learned that drivers of EHR user satisfaction are predictable and consistent across organizations. Getting to high EHR satisfaction is no longer a mystery. After measuring feedback from over 70,000 clinicians at 150 provider organizations around the world, KLAS has found that successful organizations:
- Have a quality EHR—we have validated very successful organizations using different EHRs
- Help clinicians master EHR use
- Help clinicians personalize the EHR to their needs
- Create shared ownership/teamwork across the organization
Successful EHR use takes real leadership, and real leadership takes data.
From these findings, KLAS has developed a framework of success to better understand and guide organizations on their journey to improve utilization and satisfaction with their EHR.
What are healthcare organizations learning from the Arch Collaborative benchmarking?
Most organizations find that they can make meaningful changes without significant additional monetary investment; however, execution of these changes does require leadership and focus.
Here are examples of what some organizations have done with the results of their Collaborative benchmark study:
- A large ambulatory group found that their existing governance process was slow and frustrating for users. Revamping the governance process led to a dramatic improvement in EHR satisfaction (verified in a second survey).
- A large health system found that they needed to revamp their training process, blending coaching and training for experienced users.
- A leading hospital engaged in a training reboot tied to an upcoming upgrade for their physicians.
- A smaller health system found that the culture of their IT/informatics group needed improvement. Revenue-neutral staffing changes have helped this organization develop a more service-focused culture.
- A community health system found that their clinical leadership was not bought in to the idea of approaching the EHR as a strategic asset. This organization used their benchmark data to drive important strategic conversations across the organization.
What would you
like to learn from
the Arch Collaborative?
Our team is committed to helping you collect and act on the insights you gain from your own experts:
Your frontline clinicians!
Which Arch Collaborative solution is right for you?
- Utilize the tested Arch Collaborative EHR experience survey with questions measuring clinician burnout.
- Leverage best practices for generating a high response rate.
- Receive back raw response data and detailed slide deck showing key correlations and insights.
- Meet with a KLAS EHR experience expert to understand insights that our team sees in your data.
- For organizations that have already measured, trend recent response against past data, including analyzing same individual responses over time.
- Benchmark all survey responses by EHR, specialty, clinical background, and organization type to truly understand how your organization is performing.
- Gain insights from the KLAS executive leader survey that identify powerful best practices your organization has not tapped.
- Using the Arch Collaborative's three keys to success, identify where you need to target your improvement efforts.
- Use clinician fulfillment and clinician burnout measurements to determine the strength of your overall delivery culture.
- Add custom questions to the benchmark survey that your organization needs to ask.
- Unlimited measurement using the core Arch Collaborative survey.
- KLAS-facilitated networking with over 60 other Arch Collaborative member organizations.
- Yearly detailed report or video for disseminating Arch Collaborative survey results.
- Access to over 70 case studies spotlighting the methods of successful organizations, including their contact information.
- Participation in the yearly Arch Collaborative Learning Summit (May 15–17, 2019).
- Trends reports showing the latest data trends and best practices the Arch Collaborative has uncovered.
- Pre- and post-survey administration, helping you measure targeted improvement efforts clinic by clinic or department by department.
- Connection with outside data, including mapping Collaborative results to Epic PEP and NEAT data.
- Quality benchmarking of trainers to compare the feedback on your trainers to that of other trainers across the Collaborative.
Participation Costs
Have questions on
measurement options?
The Arch Collaborative Learning Center
KLAS wanted to create a central hub for all the insights produced from the thousands of global surveys completed within the Arch Collaborative. The Learning Center brings together all the data based on verified best practices.
As KLAS conducts analysis on overall Collaborative data, those findings are published in the Learning Center.
The Arch Collaborative uncovers answers to common questions such as:
- What kind of training is most effective during go-live?
- Do scribes increase physician satisfaction?
- Does a bigger IT budget lead to better EHR success?
- Does EHR satisfaction depend on clinician age?
- How do other providers on my EHR solve problems?
- Is anyone having success with their EHR?
Improve your users’
EHR experience!
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