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Industry Improvement Initiatives

Who We Collaborate With

Our mission is to improve the world’s healthcare through insights, collaboration, and transparency.

  • Understand the markets you care about
  • Find out who your peers are buying and how they rate their experience
  • Create a better ecosystem for your users

The Arch Collaborative is a group of healthcare organizations committed to improving the EHR experience.

Members of the Collaborative have seen:

  • Improved efficiency
  • Better retention
  • Reduced burnout
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KLAS performance data provides you with your performance scores as well as your users’ commentary.

  • Understand how you perform against your competitors in our reports
  • Continuously measure and improve with our insight & analysis services
  • Improve in a specific area through a custom research project

The Arch Collaborative is a group of healthcare organizations committed to improving the EHR experience.

Learn more about end users’ experiences, including:

  • Key pain points in using the EHR
  • Best practices that drive high user satisfaction
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When a payer engages with KLAS, they receive access to KLAS data that is collected from healthcare providers and payers.

This means access to:

  • Industry reports
  • User commentary
  • Real-time ratings
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Whether you’re an institutional investor, a financial sponsor, or leading corporate strategic efforts, KLAS performance insights can answer the tough questions that produce wise investments.

We offer a wide range of investment services including:

  • M&A Advisory Services
  • Institutional Investor Services
  • Venture Capital Private Equity Investor Services
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We’ve found the best way to improve Healthcare IT products is by uncovering the real-world user experiences from people on the front lines.

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Participate in Our Research

Rating your software is simple, fast, and extremely impactful. Here’s how:

Step 1
Write a Review

In this simple survey, rate a number of factors, leaving comments where appropriate.

Step 2
Validate & Share

Schedule a quality assurance call with one of our expert researchers where you can share additional insights.

Step 3
Gain Access to Our Data

Choose and gain special access to any of our reports, available online or for download.

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Industry Insights

Research Findings

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Patient Access 2021
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.