Press Releases

In addition to healthcare organizations in the US, your peers around the world work with KLAS to assemble real-time vendor performance scores and user insights for key healthcare technology solutions.
This information is made available to healthcare professionals via our online tools that include trending, scoring, and customer commentary. With KLAS research, healthcare organizations are able to quickly compare a wide range of vendors/products and use those comparisons to understand the competitive landscape, save time and money on market research, validate purchasing decisions, evaluate existing vendor relationships, and manage risk by staying informed about issues.

Partnership provides healthcare decision makers with a catalyst to improve cyber readiness, reduce risk and make more informed security investments

Best in KLAS 2020 Software & Services recognizes the leading vendors for solutions, services and management consulting offered in the United States. Global Best in KLAS 2020, also released today, recognizes the leading software and service organizations that serve the global healthcare market outside the United States.

KLAS published today the 2020 Best in KLAS Global (Non-US) report. This report highlights the top performing Acute Care EMR and PACS vendors in each global region.

An incorrect statement about Evolent Health’s future strategy was made in the report that Evolent is exiting the provider market.

ANN ARBOR, MICHIGAN AND SALT LAKE CITY, UTAH, NOVEMBER 6, 2019 – Healthcare organizations that are early adopters of AI are experiencing increasing success in clinical, financial and operational areas, according to a newly issued report from the College of Healthcare Information Management Executives (CHIME) and KLAS Research. Healthcare AI 2019: Actualizing the Potential of Artificial Intelligence focuses on industry insights and context, identifying best practices for meeting continuing challenges with AI solution capabilities, industry support and training, and healthcare organization staff acceptance and adoption.

SALT LAKE CITY, UT and LONDON, ENGLAND, February 28, 2019–Rachel Dunscombe, an executive with the National Health Service (NHS) in the United Kingdom and a digital health trailblazer, has joined KLAS Research’s Arch Collaborative as its global (non-US) leader and senior evangelist. The Arch Collaborative is comprised of more than 170 healthcare organizations and 75,000 clinicians across 10 countries seeking to benchmark and improve EHR usability and clinician satisfaction.

SALT LAKE CITY, UT, January 31, 2019 –Epic was named the top Overall Software Suite for the ninth consecutive year in the Best in KLAS 2019 Software & Services report, released today. Additionally, Epic was named the top Overall Physician Practice Vendor, won Best in KLAS awards in nine segments, and won Category Leader awards in two segments. Impact Advisors was named the top Overall IT Services Firm, breaking a two-year run by Optimum Healthcare IT. Impact Advisors also won one Best in KLAS award for HIT Enterprise Implementation Leadership and one Category Leader award for Clinical Optimization. Premier earned the award of top Overall Healthcare Management Consulting Firm. A full list of winners can be found on the KLAS website.

SALT LAKE CITY, UT, January 30, 2018 – Epic, Optimum Healthcare IT and ECG Management Consultants received Overall Best in KLAS awards in the 2018 Best in KLAS: Software & Services report, published today, which names the top-performing healthcare IT and services companies based on customer feedback. Epic earned the top Overall Software Suite ranking for the eighth consecutive year. Epic also was named the top Overall Physician Practice Vendor, received Best in KLAS awards in seven segments, and was named Category Leader in two segments.

SALT LAKE CITY, UT, January 30, 2018 – Cerner and Sectra received top honors in the 2018 Best in KLAS: Global Software (non-US) report, published today, which names the top-performing healthcare IT software suppliers in global markets as reported by providers. Cerner won Global Best in KLAS for acute care EMR (electronic medical records). Sectra won Global Best in KLAS for PACS.

SALT LAKE CITY, Utah, April 25, 2017 – Sepsis detection and treatment is taking a big step forward as providers increasingly utilize surveillance and monitoring technology available through EMR vendors and third-party providers, according to a new report by KLAS Research. Of 95 providers interviewed who are employing sepsis solutions, 69 percent reported improved outcomes – with up to a 50 percent drop in mortality, while 23 percent said it was too early in deployment of the technology to have reportable results. Providers also reported improved outcomes in terms of reduced treatment costs, length of stay and readmissions.

Epic, Optimum Healthcare IT and Premier received overall Best in KLAS awards in the 2017 Best in KLAS: Software & Services report, published today, which names the top-performing healthcare IT and services companies based on customer feedback. Epic earned the top Overall Software Suite ranking for the seventh consecutive year, was named the top Overall Physician Practice Vendor and received Best in KLAS awards in eight segments.

InterSystems and Sectra topped the 2017 Global (Non-US) Best in KLAS: Software report, published today, which names the top-performing healthcare IT software suppliers in global markets as reported by providers. InterSystems won two Best in KLAS awards – for Acute Care EMR and Patient Administration Systems, and three Category Leader awards. Sectra earned one Best in KLAS award – for PACS, and one Category Leader award.

KLAS found that no population health vendor has both the breadth and depth to meet all needs for all types of customers.

New vendor rankings published today in the “2016 Best in KLAS: Medical Equipment” report.

Only 6% of healthcare providers report that information accessed from exchange partners on a different EMR is delivered in an effective way that facilitates improvement to patient care. Using the interoperability measurement tool defined and agreed upon by both healthcare providers and HIT vendors in October 2015, KLAS published their 2016 interoperability findings today.

The Keystone Summit was held September 27–28, 2016 at Snowbird Resort in Utah. Summit participants viewed this document as an evolutionary endeavor that will evolve with the healthcare technology landscape.

A new interoperability benchmark and measurement model to assess performance and progress was established at the recent KLAS Cornerstone Summit. The framework, agreed upon by industry representatives, is largely based on the 2016 Interoperability KLAS study design, which focuses on the clinical end users’ experience related to the following: (1) availability of needed information, (2) ease of locating records, (3) ability to view outside records within the clinical workflow and (4) impact on patient care.

KLAS is bringing together a forum of healthcare leaders from multiple areas of perspective and expertise for the 2016 Cornerstone Summit, which aims to further efforts to meaningfully measure interoperability through evaluation and appropriate expansion based on the work of the 2015 Keystone Summit.

The “Healthcare Price Transparency Solutions 2016” report, published today, found that most vendors offering solutions in the price transparency space are not very transparent about their work and progress (or lack thereof) with customer organizations.

The “Global PACS 2016” report, published today, found significant variation in how well the vendors in the field deliver quality products and provide support to customers.

Aiming to continue and expand the output of the Keystone Summit, the newly established Interoperability Measurement Advisory Team will drive improvement through ongoing measurement of interoperability. Goals for the team include research tool oversight and adaptation, communication of efforts and progress, and advocacy for appropriate measurement standards.

The 2015/2016 Best in KLAS report, published today, named the top-performing companies within various market segments based on the feedback of their customers.

News Articles Archives

January 01, 2016

News Articles Archives 2015

In a newly published KLAS report entitled "Global HIT Trends: Which Vendors are Providers Betting On?" KLAS interviewed providers around the world to better understand their EMR purchasing plans.

Although the world is now dominated by mobile solutions and apps, healthcare providers still need the basics of system integration, an intuitive workflow, broad functionality and heightened vendor involvement.

As healthcare moves from a fee-for-service model to a value-based care (VBC) model, many providers are having to reengineer aspects of their business. "Value-Based Care. Making the Shift: Who Can Help?" is the first report published about this market segment by KLAS. Researchers from KLAS interviewed over 100 c-level executives, most of whom have extensive experience in VBC.

A newly published report by KLAS entitled "Global EMR Performance 2015" finds that providers around the global continue to adopt EMR technology at a rapid rate. Two vendors, Cerner and InterSystems, stand out as the top-performing fully rated multiregional vendors.

New vendor rankings and product segments were published today in the “2015 Best in KLAS: Medical Equipment” report. Siemens earned the distinction of being this year’s number-one Overall Imaging Equipment vendor, ending Philips’ two-year streak. Omnicell beat out the competition to become the Overall Pharmacy Automation Equipment vendor.

Customer relationship management (CRM) is a standard in many industries; however, with the fee-for-service trend in healthcare, more providers are adopting a CRM tool to get patients in the door and keep revenue flowing.

In a newly published report, “Labor and Delivery 2015: A Deep Look at Integration and Functionality,” providers report that GE Healthcare offers the best connectivity solution of any other best-of-breed vendor. The report also confirms the existing opinion that true integration exists between Epic’s L&D documentation system and inpatient EMR, eliminating most double documentation and reducing the risk of error.

Although provider-owned health plans (payviders) are not new, a growing number of healthcare providers are jumping into the space. KLAS spoke to 44 organizations in the payvider market to understand which vendors are seen as crucial to their success, which vendors create the most positive impact, and which vendors are seen as causing the most buyer’s remorse.

Providers and vendors identify the lack of cohesive standards and a national patient identifier as two of the biggest barriers to advancing the interoperability of electronic medical record systems, according to a study conducted by KLAS and the College of Healthcare Information Management Executives (CHIME).

Healthcare providers strongly encourage better coordination among vendors, timely location of patient records and greatly improved parsing capabilities as three of the most needed improvements for interoperability of electronic medical records. These findings and others are found in a special study, “Interoperability 2015: Are We Lifting Together?” published today by KLAS.

Key EMR solution executives and healthcare provider organizations convened at the KLAS Keystone Summit in Midway, Utah, to help solve the key interoperability challenges facing the industry.

With provider interest in Epic’s EpicCare Inpatient EMR system increasing internationally, KLAS surveyed Epic’s live customers as well as those implementing outside the U.S. to measure performance, budget accuracy and adoption by clinicians.

With the threat of possible HIPAA audits and more than 100 vendors who claim to play in the rapidly emerging secure messaging market, providers have a difficult time selecting the right solution.

3D tomosynthesis is the latest technology to provide clearer images during screening and diagnostic procedures; however, it has not always been widely available.

In a new KLAS report, "Global EMR Market Share," Cerner surged from fourth to first place overall in EMR market share.

Keeping patients’ sensitive information confidential is paramount to healthcare providers, but it’s becoming more difficult in a digital world.

Although the number of acute care hospitals making a decision about an EMR dipped in 2014, 240 organizations still selected an EMR.

KLAS Announces Top-Performing Vendors in 2015 Midterm Performance Review: Software & Services Report

Epic continues their industry-leading usability performance, Cerner's customers are making the most usability progress, and MEDITECH distinguishes themselves as having made up the most ground.

athenahealth, Epic and Medfusion are the most effective vendors at helping their customers drive patient portal adoption, with all three vendors having over half of their customers report that at least 20% of patients have accessed the portal-a number well beyond the meaningful use bar of 5%.

Epic and Cerner rated highest for usability, with MEDITECH making the most progress.

As healthcare providers place more priority and focus on BI, they recognize the growing complexities of it and look for much-needed healthcare expertise and content among BI vendors.

Providers turn to long-term care and homecare vendors to complete the continuum of care

Some vendors excelling in challenging ambulatory (1-10 physician) market

CAC and CDI markets grows as ICD-10 approaches 

EMR market is more competitive as healthcare providers weigh options 

KLAS marks the 17th anniversary of the Best in KLAS Awards: Software & Services report

KLAS examines growing Anesthesia Information Management Systems market

KLAS highlights the client experience in healthcare for vendor BI/analytics products