Privacy Policy

Accurate, honest, and impartial research and reporting are at the heart of everything KLAS does. Working with thousands of healthcare providers and payers, KLAS gathers data and insights on software and services to deliver timely reports, trends, and performance overviews. KLAS’ research directly represents the provider voice and acts as a catalyst for improving vendor performance.

We credit healthcare professionals for what KLAS is today as their time and feedback is critical to our success. As we work with you, please review the following FAQs on why we collect your personal information and how we use it to further our mission to improve healthcare delivery.

WHAT PERSONAL INFORMATION DOES KLAS GATHER?

KLAS requires everyone who sets up an account or submits feedback to provide their name, organization, and other contact information such as phone number, email address, etc. Additionally, KLAS may gather organization-specific information during the process of collecting research.

WHEN I PROVIDE FEEDBACK TO KLAS, HOW IS THE PERSONAL INFORMATION KLAS GATHERS USED?

It is not KLAS policy to send excessive communications. However, based on your preferences, KLAS may use your personal information to:

  • (for healthcare professionals) reach out to you about opportunities to voice your feedback
  • provide better products and services. For example, KLAS may use your information to better deliver the research you may be interested in and to validate your healthcare professional status.
  • fulfil internal purposes related to KLAS' business, including but not limited to: generating statistical studies, conducting market research, improving KLAS products and services, getting your opinion, and notifying you of service upgrades, new services, and any other changes within KLAS that may affect you.

WHY DOES KLAS NOT PUBLISH THE IDENTITY OF THE PROVIDERS THAT GIVE FEEDBACK?

Our goal is to have longstanding relationships with healthcare professionals. The data we provide is only as insightful as the conversations we have with providers in the industry. KLAS, as an independent entity, reports on provider experiences anonymously, ensuring that the provider can speak freely, safely, and with candor.

Personal information is kept confidential. All reports and online data provided by KLAS undergo thorough screening to maintain provider and payer anonymity. For all externally published work, only job level and organization size are associated with commentary, scoring, etc.

HOW DO I GET MY INDIVIDUAL ACCOUNT INFORMATION REMOVED, CHANGED, OR UPDATED?

KLAS respects your privacy and realizes that not everyone likes to receive notices of information. Within your online user preferences, you may opt in to or out of mailing lists. You may update your account information at any time online within your user profile.

DOES KLAS SHARE THE INFORMATION THAT IT GATHERS WITH OTHER WEBSITE USERS OR THIRD PARTIES?

KLAS will not rent, lease, or sell ANY personally identifiable information to a third party.

We may reveal personally identifiable information if we believe in good faith we are required to do so to comply with a search warrant, subpoena, court order, or other valid legal process. Also, we may disclose your personal information to law enforcement or legal agents if we have reason to believe disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Use or Data Use Policy or to protect the safety, property rights, or other rights of our visitors or the public or to counter any attempted breach of security of the Website.

WHAT IS KLAS' COMMITMENT TO DATA SECURITY?

Like you, KLAS is concerned about security, particularly in terms of personal information.

We commit to use reasonable efforts to establish secure connections with you and to limit access to databases containing personal account information to authorized personnel only.

DOES KLAS USE COOKIES?

The short answer is yes. KLAS does use cookies for several reasons. For example, KLAS may use cookies on its download page to speed up users' activities in not having to register more than once. Users are free to change their web browsers to prevent the acceptance of cookies.

WHO CAN WE CONTACT ABOUT THIS POLICY?

If you have any comments or questions regarding this privacy statement or if you believe KLAS has not adhered to this privacy statement, please notify us at DataUse@KLASresearch.com or call us at 801.226.5120.

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