Privacy Policy

Effective May 2018

KLAS Enterprises, LLC, is referred to in this Privacy Policy as "KLAS" or by first person pronouns such as "we," "us," "our," etc.

Contact Information

KLAS will control the use of your personal data, which it collects on this website. You may contact KLAS at:

Personal Data We Collect and Purposes for Which it is Used

We collect and process personal data to facilitate our legitimate business interests. These interests include providing our products and services to you, communicating additional information to you regarding our products and services, and conducting other activities associated with managing our business.

When we process your personal data to facilitate our business interests, we balance any potential impact on you (both positive and negative) and your rights under data protection laws. We also ask for your consent in each case before processing your personal data other than as described in this Privacy Policy or as previously consented to by you.

The following are examples of personal data we may collect and use:

Personal data required for the provision of products and services

To provide you with information regarding our products and services and to enable you to use and procure them, we may collect personal data, including but not limited to your name, telephone number, address, and email address. If you wish to participate in our surveys, interviews, or other research initiatives, the same contact information may also be used to communicate with you in connection with those activities.

To enable you to interact with our websites and online products and services, we may also collect passwords, password hints, and similar security information needed for authentication and account access.

To enable purchases of products and services, we collect data necessary to processing payments. Such information may include a credit card number and the associated security code if that is your chosen method of payment.

We may also request and collect other data from you via forms on our websites.

Information collected via cookies

Our websites and services use “cookies.” Cookies are small text files that websites transfer to your computer’s hard drive. We may use cookies to measure traffic patterns, personalize content, control security, and help us make our websites more useful. The cookies we use may identify your OS version, browser, and internet specifications. You have the choice to accept cookies, reject cookies, or be notified when a site sets a cookie by configuring your browser preferences.

KLAS may store cookies on a user’s machine for the following purposes:

  • To mark your current page in case your browsing is interrupted
  • To differentiate between users who need to create an account or simply log in
  • To identify your KLAS internal user ID
  • To maintain your logged-in or logged-out status
  • To maintain your search-filter preferences on some KLAS website pages
  • Other similar reasons geared toward improving the user experience

We use tools of the following third-party vendors, who may also set cookies:

  • Google (metrics for general web-traffic analytics)
  • Zopim (a live-chat tool used for customer service)

The vendors above are the only companies with whom we share information gathered from cookies. We do not use that information to market to users outside of the KLAS website. If you are uncomfortable enabling cookies on our site, you may turn them off. The cookies make the user experience more convenient but are not necessary.

Information automatically collected and stored in log files

Our websites may automatically gather and store certain information in log files, including, but not limited to, your IP Address, browser type, internet service provider, referring/exiting pages, operating system, date/time stamp, and clickstream data.

When necessary, we also use personal data to:

  • protect against, prevent, and manage the risk of exposure to fraud, legal claims, and liabilities;
  • respond to your inquiries and requests;
  • process and manage opt-out or unsubscribe requests;
  • comply with applicable laws, regulations, codes, and industry standards and practices;
  • create and send communications to you;
  • respond to subpoenas or orders of a court or government agency; and
  • establish, exercise, or defend legal claims, including, but not limited to, to protect KLAS's rights and/or property.
How We Share Personal Data

Your personal data will be accessible by our employees who require access in order to further our business interests as described above.

We may share your personal data with contracted service providers to enable them to provide our products and services to you; for customer support, marketing, technical operations, and account management purposes; and to perform other activities described in this Privacy Policy. We do not share, sell, rent, or trade any personal data with third parties for any promotional purposes unrelated to our business or to our own products and services.

Contractors and service providers are authorized to use and disclose personal data only as necessary to perform and provide the particular services for which they were engaged and only in accordance with this Privacy Policy. Examples of services which may give contractors or service providers access to personal data include:

  • hosting our websites;
  • hosting our email server;
  • processing your payments;
  • maintaining, enhancing, or adding to the functionality of our websites;
  • processing and fulfilling orders
  • collecting web analytics data; and
  • enabling us to send you email or perform other administrative services.

We may share personal data with other parties, including the following:

  • governmental authorities pursuant to applicable laws or court processes or as we reasonably deem necessary to prevent harm, financial loss, fraud, or illegal activity;
  • the successor in interest to all or a portion of our business or assets, provided that, should such a transfer occur, we will require such successor to agree in writing to use, protect, and maintain the security, integrity, and confidentiality of the transferred personal data in accordance with this Privacy Policy; and
  • others pursuant to consent obtained from you.
Criteria and Time Period for Retaining Personal Data

We may retain your personal data for a period of time consistent with the original purpose of its collection and necessary to us pursuing our legitimate business interests, conducting audits, complying with our legal obligations, resolving disputes, and enforcing our agreements. In most cases, this means that we will retain your personal data indefinitely.

Certain Rights Available to You

You have the right to object to our processing of your personal data and to request the following from us:

  • access to, and rectification or erasure of, your personal data;
  • restrictions on the processing of your data; and
  • copies of your personal data held by us for the purpose of transferring it to yourself or another party specified by you.

Such requests should be directed to the contact listed above. Our obligations with respect to the foregoing objections and requests are governed by applicable laws and regulations.

For cases in which you have given us your consent to collect and use your personal data, you have the right to withdraw that consent at any time (without affecting the lawfulness of processing based on your consent before its withdrawal).

You have the right to lodge a complaint regarding our processing of your personal data with any applicable supervisory authority.

You are not required to provide us with any personal data we may request. However, if the requested information is necessary for us to provide any product, service, or information requested by you, or to participate in surveys or interviews, we will be unable to fulfill your request.

How We Store Personal Data

Personal data is stored on servers and systems that are owned and managed by us or by contractors engaged by us under written agreements that comply with this Privacy Policy.

We maintain appropriate technical, administrative, and physical safeguards to protect personal data we receive or collect. We review, monitor, and evaluate our privacy practices and protection systems on a regular basis. Transmission of personal data is protected by SSL encryption when it is exchanged between your web browser and our websites.

Notwithstanding the foregoing measures, transmissions over the internet or a mobile network are not 100% secure, and we do not guarantee the security of transmissions. We are not responsible for any errors by individuals in submitting personal data to KLAS.

Anonymized Data

We may use, transfer, sell, and share aggregated, anonymous data, which does not include any personal data.

Survey and Interview Data

Our goal is to have longstanding relationships with healthcare professionals. KLAS reports survey and interview responses obtained from providers anonymously to ensure that the they can speak freely, safely, and with candor. All reports undergo thorough screening to maintain provider anonymity. The only information publicly associated with your responses is job level and organization size.

Children

We do not knowingly market our products or services to, and do not solicit or collect information from, children under the age of 16. We may ask users for their age to ensure that we are not collecting information from children under age 16 or to identify when additional steps may be necessary in connection with information collected from persons who have not reached the age of maturity in the jurisdiction in which they reside. If we learn that we have collected personal data from a child under age 16 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any personal data from or about a child under 16, please contact us at datause@klasresearch.com.

Changes to This Privacy Policy

This policy may be amended from time to time to remain consistent with the requirements of any applicable laws. We will post the revised version on our website and update the "Effective" date above to reflect the date of the changes.

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