KLAS Data Use Policy

The KLAS team spends hundreds of thousands of staff hours each year to bring impactful research to the healthcare IT industry. Appropriate sharing of this research is something that the KLAS team encourages. This data use policy has been created to help KLAS customers retain the accurate, honest, and impartial intent of KLAS materials as originally published and to help our customers appropriately share our research. If you have any questions about this policy, please contact us at datause@klasresearch.com. This policy is subject to change without notice.

General Guidelines

  • We encourage you to share KLAS materials within your own organization to increase awareness of your customers’ success and challenges.
  • Sharing data outside of your organization is encouraged within the guidelines outlined in this policy. Please read this Data Use Policy in its entirety before sharing KLAS materials outside of your organization.
  • As a rule, KLAS data that is shared outside your organization must be independently verifiable by other KLAS customers (i.e., they can come to the KLAS website and verify your statements). All KLAS reports, articles, white papers, images, and other works of authorship are copyrighted, and the copying or distribution of these materials MUST receive prior approval (submit requests to datause@klasresearch.com).
  • Any printed or digital collateral piece that uses KLAS material that will be distributed externally from your company must adhere to the guidelines found herein AND should be shared with KLAS prior to publication at datause@klasresearch.com.
  • Failure to follow these guidelines will result in KLAS taking any or all of the following actions:
    1. KLAS will ask you to remove/stop using/take down the piece containing KLAS material.
    2. KLAS will share the KLAS material via social media, newsletter, etc.
    3. KLAS will issue a clarification press release outlining the inaccurate sharing of KLAS material and include the appropriate KLAS material for clarification.
    4. KLAS will immediately expire the publishing organization’s membership if the organization refuses to make changes to and acknowledge the inaccurate sharing of KLAS material.
  • KLAS can approve the sharing of KLAS material prior to publication, if desired. When sending a submission citing KLAS material, please include the KLAS material source (i.e., report name and page, website, etc.). If a request is submitted without citations, the request will be sent back so the required citations can be included. Data use requests are usually processed within two business days. If you have an urgent request, please mark the email as urgent, and we will do our best to accommodate.
  • The sections below include the guidelines KLAS uses to evaluate sharing of KLAS materials.

What KLAS Materials CAN Be Shared Outside of Your Organization?

  • Ratings or Scores
    • The annual Best in KLAS report is the only case where a vendor can use definitive statements about their positioning. You can say “the top performer,” “#1,” “the market leader,” etc.
    • Outside of the Best in KLAS data, you can indicate that you are "rated" or "reviewed" in a KLAS report. The term "ranked" only applies when referencing a Best in KLAS award.
    • You may use the phrases "a top performer" and "a high scorer" only if you are one of the top three vendors in the overall performance of a segment and are not listed as limited data.
    • If there is any segmentation, i.e., "preliminary data," "limited data," etc., that must be included with your rating.
    • When sharing a Best in KLAS award, please use the logo that is specific to the market segment you won (i.e., “Application Hosting”). The generic “Best in KLAS, Software & Services” award can be used to reference multiple awards, provided the name of each relevant segment is included in the promotional material.
    • As of January 2021, KLAS no longer gives Category Leader awards. All awards receive the designation of “Best in KLAS.” This change on awards is not retroactive—Category Leader awards from previous years can be promoted only as Category Leader awards. 
    • The Best in KLAS and Category Leader awards cannot be redesigned or adjusted.
    • A Best in KLAS or Category Leader award can be used indefinitely, but the year and market segment must always be included.
  • Quotes and Comments from the KLAS Website, Published Reports, and Articles
    • You may share full customer quotes or commentary specifically about your product.
    • Only the full quotes as presented are permissible.
    • Include the full quote, job title, and date. (Example: "[Full quote.]" Manager, March 2022.)
    • Website commentary cannot be used after it is more than 12 months old.
  • Images (Including All Charts and Graphs)
    • You can share up to two images from a report. You must include the full image. Please do not alter images for sharing.
    • Must include the full chart, report title, and date.
  • Full versions of Published Reports, White Papers, and Articles
    • Published reports can only be shared externally if you purchase KLAS distribution rights to share externally. Contact your KLAS representative for more information about distribution rights.
      • You may share website links to published reports freely.
    • White papers and articles can be shared without restriction
  • Awards and Logos
    • This includes the KLAS logo, Best in KLAS logo, Category Leader logo, KLAS Customer Rated logo, Emerging Solutions Top 20, Arch Member badge, etc.
    • KLAS logos are protected trademarks. All KLAS reports, articles, white papers, images, and other works of authorship are copyrighted, and the copying or distribution of these materials MUST receive prior approval (submit to datause@klasresearch.com).
    • KLAS is more than happy to like, comment on, or reshare your data-use approved social posts on LinkedIn and Twitter. For Best in KLAS awards, we typically use these hashtags: #BestinKLAS, #BestinKLAS<current year>, #BIK, and #BIK<current year>. For Arch Collaborative related posts, we use #archcollaborative.
  • Arch Collaborative Data
    • Impact Reports (https://klasresearch.com/archcollaborative/reports)
      • Summaries: Members of the KLAS Arch Collaborative can freely share summaries of Arch Impact Reports with any individual inside or outside their organization.
      • Full reports/report content: Outside of report summaries, no other content from Arch Impact Reports can be shared—in digital or physical form—outside of member organizations.
    • Case Studies (https://klasresearch.com/archcollaborative/casestudies)
      • Healthcare organizations: Healthcare organizations are encouraged to promote their own organization’s case study and related Arch metrics (e.g., "We scored in the 99th percentile for initial training") as long as KLAS is properly cited by including the report/case study name and publication month and year.
      • Vendor/firm members: Vendors and firms with an Arch membership can reference case study details with customers on a one-off basis. However, they cannot share physical or digital copies of a case study with any individual or organization.
        • Exception: Vendors/firms highlighted in a customer case study can promote the case study via web and distribute digital or physical copies.
    • Webinars are intended for member use only and should not be shared outside of member organizations.
    • General
      • Data from the Arch Collaborative is not ranked, meaning a vendor or healthcare organization cannot assign any kind of ranking to their data. For example, statements such as “We’re #1 as ranked by the Arch Collaborative” are not permitted.
      • Vendors and firms with an Arch membership can share aggregated vendor-specific customer data outside their organization as long as only their own customer data is shared and there is no benchmarking or comparison to other vendors.
      • Custom data prepared by KLAS cannot be used outside of the organization to whom it was provided.
      • Active Arch Collaborative members can request an anonymized data set from KLAS for use in academic research purposes. Any Arch Collaborative data used for academic research purposes must properly cite KLAS and include a link to https://klasresearch.com/arch-collaborative.

What KLAS Materials CANNOT Be Shared Outside of Your Organization?

  • Information provided to you by KLAS during an executive consulting session (aka Deep Dive, Quarterly Update, KCS) is NOT permitted for external use.
  • Grades, trend data, position, or live scores from the KLAS website cannot be shared as they update daily. An exception would be the use of the KLAS live score widget.
  • Arch Collaborative webinars are intended for member use only and are NOT to be shared outside your organization.

Sharing Guidelines for Additional KLAS Materials

  • KLAS data on one product or segment cannot be used to promote another product or segment from your organization’s product line. (e.g., You cannot cite an exceptional executive involvement score for one product to indicate your company outperforms the competition across all verticals.)
  • The comparison summaries that KLAS provides are only for use in one-on-one engagements between your organization and potential customers.
  • Any information shared from the KLAS website should include the URL to the relevant webpage.
  • Scores from the KLAS live score widget are permitted for sharing on your company’s website, not in slide decks or printed materials. For more information on accessing the live score widget, contact your KLAS representative.
  • KLAS does not allow any provider organization to share their KLAS account or login with vendors or services firms. KLAS provides much data to provider and payer organizations at no charge in exchange for their honest feedback on the tools and services they use. Individual providers or organizations found to be granting vendors access to their KLAS account will have their account access restricted.

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