Data Use Policy

The following policy has been created to help vendors, healthcare providers, healthcare payers, investors, and members of the press create and publish excerpts from KLAS Materials outside their organizations. If you have paid or KLAS-granted access to KLAS Materials, you may share KLAS Materials within your own organization; however, please read the following before sharing KLAS Materials outside of your organization. KLAS logos are protected trademarks. All KLAS reports, articles, white papers, images, and other works of authorship are copyrighted, and the copying or distribution of these materials MUST receive prior approval. The following are the terms and conditions formatted as FAQs.

FAQs

1. Why does KLAS monitor external use of KLAS Materials?

  • We publish provider-driven research on our Website. The intent of these terms and conditions is to ensure that KLAS Materials retain the accurate, honest, and impartial context intended when referenced by another organization.

2. If we want to externally share KLAS' findings, what do we need to know and agree to?

  • Any printed or digital collateral piece that uses KLAS Material that will be distributed externally from your company must be approved by KLAS. Such pieces may include:
    • Provider quotes and comments from the Website
    • Graphs, commentary, and scores from published reports
    • KLAS logo, Best in KLAS/Category Leader logos, and KLAS Customer Rated logo

3. What process should we follow to get approval from KLAS prior to sharing KLAS Materials externally?

  1. Wherever KLAS data is cited, the report name, page, and paragraph number MUST be provided. We ask that you include these citations so we can verify that the information you are using is correct. If a request is submitted with no citations, we will send the request back and wait to process it until the required information is provided.
  2. You can submit materials for KLAS approval to datause@klasresearch.com.
  3. Our review days are typically Monday and Thursday. If you have an urgent request, we will try to work with you. Please note: The team members will do their best to accommodate urgent requests; however, due to the large volume and complex nature of submissions, we may not be able to expedite all requests.

4. What must be approved?

  1. Any printed or digital collateral piece that uses KLAS data, logos, quotes, commentary, etc. that will be distributed externally from your company must be approved by KLAS.
  2. You can submit materials for KLAS approval to datause@klasresearch.com
  3. Our review days are typically Monday and Thursday. If you have an urgent request, we will try to work with you, but please be thoughtful of the scheduled/preferred times. Please note: The team members will do their best to accommodate urgent requests; however, due to the large volume and complex nature of submissions, we may not be able to expedite all requests.

The following terms and conditions apply to vendor, consulting, and investor organizations who have purchased access to KLAS Materials and desire to share those Materials outside their organizations. You may use -KLAS-approved Materials in marketing efforts, i.e. press releases, booth banners, social media, email signatures, websites, etc., as described below.

1. If we purchased access to a report in which our company's product was rated, what can we share externally?

  1. You may share your KLAS score or rating. (If there is any segmentation, i.e. "preliminary data", "limited data", or "below Konfidence", you need to include it with your rating.)
  2. You can indicate that you are "rated" or "reviewed" in the KLAS report. (The term "rank" may only be used when referencing a Best in KLAS/Category Leader award.)
  3. You can share up to 2 images from a report (must include the full image).
  4. You may use the phrases "top performer" and "high scorer" only if your product is one of the top 3 vendors in the overall-performance segment.
  5. You may share full customer quotes/commentary specifically about your product.
  6. You may not segment the report to benefit you. If the report doesn't say something, you may not say it either.

2. What can we share from the KLAS Website?

  1. Vendor members may share provider commentary about their products. The commentary needs to include the full quote, job title, and date. (Example: "[Full quote]." Manager, March 2017.)
  2. The following statement should also be included: "Selected commentary collected about [Company] [Product] [Date] © 2017 KLAS. Visit www.klasresearch.com for a complete view."
  3. c. All other scores and information from the Website are not shareable.

3. Who can we share reports with?

  1. If you have purchased a report, you may share that report internally without limitations. You may only share the report externally with clients if you purchase KLAS distribution rights to share externally.
  2. We allow vendors to provide the link to a report so that current and prospective healthcare clients (i.e. healthcare providers and healthcare payers) can download the report for themselves. This link can be included in your approved marketing materials. You can direct clients to our reports page (https://klasresearch.com/reports) or email datause@klasresearch.com to get the specific report link.

How long can we use KLAS data?

  1. Best in KLAS or Category Leader designation: Can be used indefinitely, but the year and market segment must always be included.
  2. Data from a published report: The most recent report must be referenced, and the referenced information cannot extend beyond 2 calendar years old.
  3. Website commentary cannot be used after it is more than 12 months old.

5. What if my organization or our desire to share KLAS Materials isn't covered or described in the terms and conditions above?

  • Check with KLAS first using the contact information below
  • External use of KLAS Materials by any person or organization outside of that described in these terms and conditions must be documented in a written agreement between the person or organization and KLAS.

If you have any additional questions or would like to set up a call to review the data use policy, please contact Sierra Butterfield at sierra.butterfield@klasresearch.com


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