athenaClinicals for Hospitals & Health Systems
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Functionality and Upgrades

All EHRs are varying levels of terrible, but I like that athenaClinicals is user friendly. I like...

Aug 2022
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Director

Interfacing and Integration

If athenahealth does not get into the acute care EMR space, I would like to see them form strategic...

Aug 2022
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Director

Lessons Learned

The ambulatory side is athenahealth’s bread and butter and what they do best, but I would tell them...

Aug 2022
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Nurse

Functionality and Upgrades

athenahealth is not transparent about what is happening with the system. They are not really growing...

Aug 2022
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Nurse

Service and Support

Support from athenahealth is not great. The vendor is not supporting hospitals very well and is poor...

Aug 2022
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Nurse

Service and Support

athenahealth is very good at communicating with us when new things come out. They keep things...

Aug 2022
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Director

Functionality and Upgrades

We have had issues with athenaClinicals since we went live, and we have been trying to get the...

Aug 2022
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Director

Functionality and Upgrades

There are some things that are nice in athenaClinicals. It is very easy to add medications to the...

Aug 2022
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CEO/President

Functionality and Upgrades

athena's system is very easy to use, learn, and maneuver. The documentation is easy to get into the...

Aug 2022
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CEO/President

Relationship

Some things are a bit disappointing with the vendor. If we have something we would like to be added...

Aug 2022
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CEO/President

Functionality and Upgrades

I am happy with the product as it is right now. I am hoping that athena is able to keep up with...

Aug 2022
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CEO/President

Service and Support

athena bought our original electronic health clinical system. The vendor was very good with the...

Aug 2022
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Director

Functionality and Upgrades

The vendor told us there were certain functionalities in the system, but they weren’t actually...

Jun 2022
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Director

Service and Support

When we upgraded the system, I felt like the vendor did not hear me. We would call with issues, and...

Jun 2022
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Director

Functionality and Upgrades

The providers love the system, and the nurses are okay with it. The system is easy to use and fairly...

Jun 2022
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Director

Service and Support

I think the vendor tries to be proactive, but they are stuck with a program that they don’t know how...

Jun 2022
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Physician

Functionality and Upgrades

The system is extremely simple and intuitive, but it has some functionality gaps. We can't add...

May 2022
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Manager

Functionality and Upgrades

The product is not very user friendly. athenahealth has improved the product over time. They have...

Apr 2022
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Manager

Service and Support

When we file cases about issues in the system, athenahealth takes a long time to do anything about...

Apr 2022
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Manager

Functionality and Upgrades

One of the biggest issues is that if we ever discontinue a medication, there is no way to delete it...

Apr 2022
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Director

Relationship

We have a customer service manager who is easy to get ahold of. They respond to emails, and we have...

Mar 2022
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Director

Relationship

There are a lot of things we would like to see updated and improved within the system, but the...

Mar 2022
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Director

Functionality and Upgrades

I like athenaClinicals because it is user friendly in terms of entering things into the chart. We...

Jan 2022
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Director

Functionality and Upgrades

My biggest frustration with athenaClinicals is that it doesn't work well with other systems. For...

Jan 2022
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Director

Relationship

athena is not easy to work with when we have changes. Our athena representative is worthless. When...

Jan 2022
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Director

Service and Support

athena has a system where we can post issues. We have to convince everyone in our hospital to like...

Jan 2022
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Director

Other Observations & Comments

The product is getting better. athena has made some advancements. The vendor comes out with...

Jan 2022
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Director

ROI / Cost (care and feeding)

We recently integrated athena’s product with something, and we have been losing documentation. We...

Jan 2022
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Director

Functionality and Upgrades

The product is easy to use for nurses, but it is so frustrating for managers. If I knew nothing...

Jan 2022
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Director

Functionality and Upgrades

We haven't had any issues with the product. Things have been going smoothly. athena doesn't do quite...

Jan 2022
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Director

Service and Support

Some of my team members have ideas for how the product could be changed, but athena isn’t changing...

Jan 2022
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VP/Other Executive

Future Outlook

Several years ago, athena had their hospital product, and they were set on competing with Epic and...

Jan 2022
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VP/Other Executive

Service and Support

athena’s tech support has fallen off over the years; people have left, and a lot of the support has...

Jan 2022
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VP/Other Executive

Future Outlook

We are now part of a different healthcare system, so our eventual road-map plan is probably to...

Jan 2022
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VP/Other Executive

Future Outlook

I would tell other facilities that I don't see how the product is going to be viable in three or...

Jan 2022
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