Home chevron icon Inpatient Clinical Care chevron icon EMR Solutions chevron icon Acute Care EMR

athenaClinicals for Hospitals & Health Systems
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Functionality and Upgrades

All EHRs are varying levels of terrible, but I like that athenaClinicals is user friendly. I like...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

If athenahealth does not get into the acute care EMR space, I would like to see them form strategic...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The ambulatory side is athenahealth’s bread and butter and what they do best, but I would tell them...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

athenahealth is not transparent about what is happening with the system. They are not really growing...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

Support from athenahealth is not great. The vendor is not supporting hospitals very well and is poor...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

athenahealth is very good at communicating with us when new things come out. They keep things...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had issues with athenaClinicals since we went live, and we have been trying to get the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some things that are nice in athenaClinicals. It is very easy to add medications to the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

athena's system is very easy to use, learn, and maneuver. The documentation is easy to get into the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Some things are a bit disappointing with the vendor. If we have something we would like to be added...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am happy with the product as it is right now. I am hoping that athena is able to keep up with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

athena bought our original electronic health clinical system. The vendor was very good with the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor told us there were certain functionalities in the system, but they weren’t actually...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When we upgraded the system, I felt like the vendor did not hear me. We would call with issues, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The providers love the system, and the nurses are okay with it. The system is easy to use and fairly...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I think the vendor tries to be proactive, but they are stuck with a program that they don’t know how...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The system is extremely simple and intuitive, but it has some functionality gaps. We can't add...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is not very user friendly. athenahealth has improved the product over time. They have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we file cases about issues in the system, athenahealth takes a long time to do anything about...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the biggest issues is that if we ever discontinue a medication, there is no way to delete it...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a customer service manager who is easy to get ahold of. They respond to emails, and we have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are a lot of things we would like to see updated and improved within the system, but the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like athenaClinicals because it is user friendly in terms of entering things into the chart. We...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

My biggest frustration with athenaClinicals is that it doesn't work well with other systems. For...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athena is not easy to work with when we have changes. Our athena representative is worthless. When...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

athena has a system where we can post issues. We have to convince everyone in our hospital to like...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The product is getting better. athena has made some advancements. The vendor comes out with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We recently integrated athena’s product with something, and we have been losing documentation. We...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is easy to use for nurses, but it is so frustrating for managers. If I knew nothing...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We haven't had any issues with the product. Things have been going smoothly. athena doesn't do quite...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Some of my team members have ideas for how the product could be changed, but athena isn’t changing...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Several years ago, athena had their hospital product, and they were set on competing with Epic and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

athena’s tech support has fallen off over the years; people have left, and a lot of the support has...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are now part of a different healthcare system, so our eventual road-map plan is probably to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

I would tell other facilities that I don't see how the product is going to be viable in three or...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Top Trends in EMR Market Share
09 June 21    |   Coray Tate and Paul Warburton
To our surprise, and despite COVID-19, we saw decisions in all levels of the US EMR market in 2020—including small hospitals and big IDNs.
Article
KLAS article icon
Information Blocking in 2021: New Rule in School
21 May 21    |   Coray Tate and Paul Warburton
The 21st Century Cures Act with its new regulations on information blocking and interoperability went into effect in April. Its impact is already being felt.
Article
KLAS article icon
The Current State of Healthcare Interoperability
26 March 21    |   Coray Tate and Emily Paxman
A lot has changed in healthcare interoperability in the last few years, as KLAS takes another look, we feel like we’re on the cusp of a huge leap forward!
Article
KLAS article icon
Pandemic Performance Part I – Vendors Stepping Up
19 August 20    |   Taylor Davis
Now months into the COVID-19 crisis, we have been able to reach out to our provider friends to see how well their vendor partners have supported them throughout the pandemic. We are excited to share t



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​