Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)


athenaClinicals for Hospitals & Health Systems Comments
Filtered view: All

KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
View Advanced Filters

Advanced Filters

Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Reports

Current Time Inside Cache Tag Helper: 1/24/2021 11:24:01 PM and Model.EvProductId = 71136

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

CNO

Functionality and Upgrades

athenahealth informed us that there are no more enhancements or upgrades to the hospital clinical...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CNO

Functionality and Upgrades

athenahealth should have made improvements to the clinical product because we have to go to so many...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

athena's support is very slow to get us responses. There is a big queue, and it is driven by a lot...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

athena’s system is as expected. What they sell is what users get. There is no customizing with...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are more things about the solution that we don't like than things we do like. It is...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I like that we have access to clinical information and can see results. The provider documentation...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

There are many clicks in the system. One assessment requires many different clicks, which frustrates...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

As far as medications go, the solution does its own thing. We learn to work with it, but it is not...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

When I need to pull an antibiotic stewardship report, I can’t pull information on one medication...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor has done a fairly good job, but their system is not flexible enough to fix all of our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

There were some significant issues with the initial rollout that I do not feel were appropriately...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There is some functionality that the vendor has not solidified yet. So ease of use changes with...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor is very good about doing integration, and the integration doesn't cost us anything. If we...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I couldn't recommend this product to a friend because if I brought the vendor a hospital and told...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have asked athenahealth for some things. They aren't developing those functionalities right now...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

This solution's medical and surgical disease indexes are only for principal diagnosis or procedures....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor doesn't have any standard statistical reports like admissions or discharges for the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our practitioners have an issue with this solution because they have to acknowledge the orders that...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When we have a shift change, a nurse that started out with a patient will leave and hand the patient...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor attempts to keep all of their promises. I am not sure whether I would buy this product...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

The problem with athenahealth’s product is the interoperability between all of the pieces. None of...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We have a very good account manager with athenahealth, and that person is much more responsive than...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I don’t know whether athenahealth is doing better at driving tangible outcomes or whether we just...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

I would like to see more information for COVID-19 like the information the vendor provides for the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

When the vendor implemented the product, they were clueless about how to implement it. I would have...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product does not do revenue cycle, medication reconciliation, and barcode scanning. That is...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The vendor does well with some parts of integration and not well with others. The providers have a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

I would like to see the vendor continue to support the hospital functionality as well as value-based...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Throughout the COVID-19 crisis, athenahealth has had different things they have added through the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

There was very little initial training for the product. athenahealth should have stayed longer than...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is very user friendly and intuitive. It always tells us the next step. The program itself...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The integration between athenahealth's system and other solutions is okay, but the piece for...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When it comes to delivering new technology, athenahealth is trying. They are working on things. New...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

We are doing really well with athenahealth, but we are a little nervous that they aren't doing any...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

On the hospital side, athenahealth doesn't have the bells and whistles that Epic and Cerner have,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The pharmacy piece within the system is very weak. Pharmacy is one area where athenahealth didn't...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

athenahealth is still growing on the acute side. There were some issues early on with the care plan....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

Our satisfaction with athenahealth will improve in the next year. If they put some of our...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would have formerly given the overall quality the highest score, including the score on upgrades,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Our overall satisfaction with athenahealth depends on what happens with the hospital software in a year....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

If we were starting with a clean slate, we might look at the market a bit more, but I think we would...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

athena did a great job with training nurses and providers, but there were some things we could have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

athena really touts that there is only one chart for each patient in their system, and that is true,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Whenever we need to escalate an issue, we have the vendor executives' full attention.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would recommend the system. I would give peers some warnings so they know the issues we have had,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I give the vendor a low rating for their implementation services. The system setup was difficult....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The upgrades we get from the vendor are good. I give the system a low rating for ease of use,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

athena’s support is impeccable. On a scale of 1–9, I would give them a 10 if I could. They have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There have been some complaints about how athena's improvements have been put on the back burner....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I give the vendor a high rating for executive involvement. We have a practice success manager, and...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

athenahealth's system is awesome in some areas and not so awesome in other areas. For example, it is...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

The original installation with athenahealth was a little rocky, but the upgrades have been seamless....

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Technology

athenahealth said that they were going to make some improvements to the software, but those...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

athenahealth needs to continue to work on the hospital product. We have some problems with...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Service and Support

athenahealth used to have a system that would help with optimizing our operations. They used to have...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Technology

We see athenahealth's executives occasionally. They need to continue to build the hospital piece and...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

ROI / Cost (care and feeding)

None of the systems we use are worth it, but this system replaced paper and gave us what we were...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF