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athenaClinicals for Hospitals & Health Systems
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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Featured  Reports

Acute Care EMR Decision Insights 2019: Buyers Unwilling to Settle
Acute Care EMR Decision Insights 2019:
Buyers Unwilling to Settle
August 2019
View Report
Emerging Acute Care EMRs 2019: Status of New Offerings from athenahealth, eClinicalWorks, Epic, and MEDITECH
View Report
Interoperability 2019: Vendor Success in Making Outside Data Usable
View Report
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Top Trends in EMR Market Share

Information Blocking in 2021: New Rule in School

The Current State of Healthcare Interoperability

Pandemic Performance Part I – Vendors Stepping Up

What We Learn from the Acute Care EMR Decision Insights Report

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User Commentary

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CEO/President

Our initial training was kind of chaotic because we didn't have an EMR before this system. I feel...

Sep 2021
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CEO/President

Overall, the product is really good. The only thing that I don't like about it is how some of its...

Sep 2021
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CEO/President

The solution is really user friendly. It has a nice patient flow, and it has a nice workflow where...

Sep 2021
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CEO/President

I would tell others to make sure that all of their departments are established with athenahealth...

Sep 2021
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CEO/President

athenahealth has stopped making advancements with their hospital product and started focusing on...

Sep 2021
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(0)
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CEO/President

athena has come a long way. They were behind in their hospital product, and they have caught up....

Sep 2021
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CEO/President

I would tell a colleague looking to contract with athena that training does not exist. athena has to...

Sep 2021
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CEO/President

athena must understand that they are doing business in all regions of the country. However, we feel...

Sep 2021
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CEO/President

I would like to see athena be more focused on the data capturing that has been required by both...

Sep 2021
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Director

The vendor's support has definitely dropped off. It isn't as good as it used to be. The vendor is...

Sep 2021
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Director

The product functions as needed. It is an EMR, so there are quirks and weirdness, but part of that...

Sep 2021
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Director

The vendor does a good job of trying to keep up on the laws that will affect the EMR and making us...

Sep 2021
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Director

The biggest positive that we have with the system is our account representative. They are the kind...

Sep 2021
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Director

The way the vendor charges for the system has been a huge bonus for us. The vendor charges based on...

Sep 2021
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Physician

athenaClinicals has the simplest user interface out of all of the EMRs I use.

Aug 2021
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Physician

The product needs some help with features and functionality. The support isn’t there. If we want to...

Aug 2021
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Physician

athenaClinicals is a cloud-hosted solution, so athena is at the forefront of innovation. I know that...

Aug 2021
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Director

We chose this system in its infancy. We had no idea that athena would put it on the back burner. It...

Jul 2021
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Director

We looked at athenahealth because of their pricing model and because their clinic software was...

Apr 2021
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Director

There are things that athenahealth promised for integration that never came to fruition. The support...

Apr 2021
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(0)
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Director

A longer window for go-live support would have been helpful. athenahealth came for a week, but that...

Apr 2021
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(0)
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Director

I don't know that I have even had to go to any of the vendor's executives or talk to anybody outside...

Apr 2021
||
(0)
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CMO

athenahealth quit supporting the hospital product. It still works, but they don't provide a lot of...

Apr 2021
||
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CMO

The system is usable and good. I haven't come up with anything better. We are able to work around...

Apr 2021
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Director

athenahealth's support is fantastic. I can call anytime and get a live human being who will help me...

Mar 2021
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Director

I want to see some changes to the workflows and templates that are constant hard stops for our...

Mar 2021
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(0)
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Director

We are trying to grow a lot of our services, and there are unfortunately some limitations with...

Mar 2021
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(0)
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Director

athenahealth has stopped updating a lot of their hospital software and functionality, and that is...

Mar 2021
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(0)
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Director

athenahealth creates interfaces and helps us build reports for free. athenahealth does a lot of...

Mar 2021
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(0)
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Director

athenahealth is pretty slick with their onboarding and training.

Mar 2021
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(0)
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Director

athenahealth hasn’t really changed anything within the product. I am not really happy with it....

Feb 2021
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Director

If we want something new from athenahealth, we have to pay for it. We have to pay for interfaces. If...

Feb 2021
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Director

athenahealth’s customer service is not that great. We have a person who calls us every other week....

Feb 2021
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Director

athenahealth has not supported our goals in the pharmacy department. We are having to create all...

Feb 2021
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CNO

athenahealth informed us that there are no more enhancements or upgrades to the hospital clinical...

Jan 2021
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CNO

athenahealth should have made improvements to the clinical product because we have to go to so many...

Jan 2021
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Analyst/Coordinator

athena's support is very slow to get us responses. There is a big queue, and it is driven by a lot...

Jan 2021
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Analyst/Coordinator

athena’s system is as expected. What they sell is what users get. There is no customizing with...

Jan 2021
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Analyst/Coordinator

There are more things about the solution that we don't like than things we do like. It is...

Dec 2020
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Nurse

I like that we have access to clinical information and can see results. The provider documentation...

Dec 2020
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Nurse

There are many clicks in the system. One assessment requires many different clicks, which frustrates...

Dec 2020
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(0)
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Nurse

As far as medications go, the solution does its own thing. We learn to work with it, but it is not...

Dec 2020
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Nurse

When I need to pull an antibiotic stewardship report, I can’t pull information on one medication...

Dec 2020
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Director

The vendor has done a fairly good job, but their system is not flexible enough to fix all of our...

Dec 2020
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(0)
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Director

There were some significant issues with the initial rollout that I do not feel were appropriately...

Dec 2020
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Director

There is some functionality that the vendor has not solidified yet. So ease of use changes with...

Dec 2020
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(0)
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Director

The vendor is very good about doing integration, and the integration doesn't cost us anything. If we...

Dec 2020
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(0)
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Director

I couldn't recommend this product to a friend because if I brought the vendor a hospital and told...

Dec 2020
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(0)
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Director

We have asked athenahealth for some things. They aren't developing those functionalities right now...

Nov 2020
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(0)
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Director

This solution's medical and surgical disease indexes are only for principal diagnosis or procedures....

Nov 2020
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(0)
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Director

The vendor doesn't have any standard statistical reports like admissions or discharges for the...

Nov 2020
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(0)
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Director

Our practitioners have an issue with this solution because they have to acknowledge the orders that...

Nov 2020
||
(0)
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Director

When we have a shift change, a nurse that started out with a patient will leave and hand the patient...

Nov 2020
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(0)
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Director

The vendor attempts to keep all of their promises. I am not sure whether I would buy this product...

Nov 2020
||
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View All Reports
Related Reports
Performance
KLAS article icon
Emerging Acute Care EMRs 2019
04 June 19    |   Coray Tate, Jonathan Christensen, Paul Warburton and Tyson Blauer
In recent years, athenahealth, eClinicalWorks, Epic, and MEDITECH have all released new acute care EMR platforms. Small and midsize organizations express high interest in these solutions, but adoption and development vary widely, and only athenahealth and MEDITECH currently have live customers. This report provides a snapshot of each solution’s current state and examines how well athenahealth and MEDITECH—the top-performing solutions in the 1–200 bed market—are meeting the needs of various departments and user groups. Note: Information about more longstanding acute care EMR platforms not covered in this research can be found on the KLAS website .
Performance
KLAS article icon
Interoperability 2019
26 February 19    |   Coray Tate, Jonathan Christensen and Tyson Blauer
KLAS’ December 2018 interoperability update validated the CommonWell-Carequality connection, which makes data sharing possible for almost any provider organization. The next hurdle is making shared data usable . Progress so far shows that most vendors can reconcile PAMI data, but there are big differences in how contextual data (notes and labs) is managed. Additionally, all organizations must go through a learning curve in becoming comfortable consuming outside data, so getting started early is vital.
Performance
KLAS article icon
Interoperability End of Year Progress 2018
04 December 18    |   Coray Tate and Jonathan Christensen
Since the last KLAS report on interoperability was published in March 2018, the acute care/ambulatory EMR market has taken critical steps forward in sharing data via national networks. The most notable advancements include the establishment of the CommonWell-Carequality link, MEDITECH’s initial connection to CommonWell, and notable Carequality adoption among NextGen Healthcare customers. At this point, all of the most prevalent acute care/ambulatory EMR vendors except Allscripts and MEDHOST are connected to the national framework, putting the ability to exchange patient records within the reach of most acute care or clinic-based provider organizations, regardless of size or financial situation.



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