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athenaClinicals for Hospitals & Health Systems
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Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Physician

The system is extremely simple and intuitive, but it has some functionality gaps. We can't add...

May 2022
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Manager

The product is not very user friendly. athenahealth has improved the product over time. They have...

Apr 2022
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Manager

When we file cases about issues in the system, athenahealth takes a long time to do anything about...

Apr 2022
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Manager

One of the biggest issues is that if we ever discontinue a medication, there is no way to delete it...

Apr 2022
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Director

We have a customer service manager who is easy to get ahold of. They respond to emails, and we have...

Mar 2022
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Director

There are a lot of things we would like to see updated and improved within the system, but the...

Mar 2022
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Director

I like athenaClinicals because it is user friendly in terms of entering things into the chart. We...

Jan 2022
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Director

My biggest frustration with athenaClinicals is that it doesn't work well with other systems. For...

Jan 2022
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Director

athena is not easy to work with when we have changes. Our athena representative is worthless. When...

Jan 2022
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Director

athena has a system where we can post issues. We have to convince everyone in our hospital to like...

Jan 2022
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Director

The product is getting better. athena has made some advancements. The vendor comes out with...

Jan 2022
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Director

We recently integrated athena’s product with something, and we have been losing documentation. We...

Jan 2022
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Director

The product is easy to use for nurses, but it is so frustrating for managers. If I knew nothing...

Jan 2022
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Director

We haven't had any issues with the product. Things have been going smoothly. athena doesn't do quite...

Jan 2022
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Director

Some of my team members have ideas for how the product could be changed, but athena isn’t changing...

Jan 2022
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(0)
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VP/Other Executive

Several years ago, athena had their hospital product, and they were set on competing with Epic and...

Jan 2022
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VP/Other Executive

athena’s tech support has fallen off over the years; people have left, and a lot of the support has...

Jan 2022
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VP/Other Executive

We are now part of a different healthcare system, so our eventual road-map plan is probably to...

Jan 2022
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VP/Other Executive

I would tell other facilities that I don't see how the product is going to be viable in three or...

Jan 2022
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Director

We have so many challenges with this system. It was sold to us as if it were one price and we...

Oct 2021
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Director

The reporting is awful. With our previous system, I could get anything I wanted. If I wanted to know...

Oct 2021
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Director

The support is awful. We open cases for issues every day. The support people will close a case and...

Oct 2021
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Director

We have other businesses do a specific test for some patients. When a patient comes in for that...

Oct 2021
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Director

athenahealth doesn’t communicate. Every now and again, I get a survey that asks what I think of...

Oct 2021
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Director

I have a customer representative who is the only person I ever hear from. The last time I went above...

Oct 2021
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Director

The system is very hard to navigate. When I go into a patient’s chart to find a nurse’s note about...

Oct 2021
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Director

We are having an issue with some information showing the wrong date of service. athena says that is...

Oct 2021
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Director

This system cost us much more than it was supposed to. I used to print all kinds of reports for...

Oct 2021
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(0)
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Director

The training was incomplete. athena couldn't fully train us on what we needed to know. I had...

Oct 2021
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Director

From what I understand, athenahealth’s clinical software is really good. Their hospital software is...

Oct 2021
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Director

I like the chart review where I can go to what athenahealth calls buckets. If I have 20 charts, I...

Oct 2021
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Director

When athenahealth sold their product to us, they advertised it as a hospital product and said that...

Oct 2021
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Director

We liked the solution when we went live with it because it essentially had no implementation cost....

Oct 2021
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Director

The solution isn't bad, but it isn't what we had hoped for. It is a hospital product that works, but...

Oct 2021
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Director

If an organization is a small, critical-access hospital that doesn't have a lot of financial...

Oct 2021
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CEO/President

Our initial training was kind of chaotic because we didn't have an EMR before this system. I feel...

Sep 2021
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CEO/President

Overall, the product is really good. The only thing that I don't like about it is how some of its...

Sep 2021
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CEO/President

The solution is really user friendly. It has a nice patient flow, and it has a nice workflow where...

Sep 2021
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CEO/President

I would tell others to make sure that all of their departments are established with athenahealth...

Sep 2021
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CEO/President

athenahealth has stopped making advancements with their hospital product and started focusing on...

Sep 2021
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CEO/President

athena has come a long way. They were behind in their hospital product, and they have caught up....

Sep 2021
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CEO/President

I would tell a colleague looking to contract with athena that training does not exist. athena has to...

Sep 2021
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CEO/President

athena must understand that they are doing business in all regions of the country. However, we feel...

Sep 2021
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CEO/President

I would like to see athena be more focused on the data capturing that has been required by both...

Sep 2021
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Director

The vendor's support has definitely dropped off. It isn't as good as it used to be. The vendor is...

Sep 2021
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Director

The product functions as needed. It is an EMR, so there are quirks and weirdness, but part of that...

Sep 2021
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Director

The vendor does a good job of trying to keep up on the laws that will affect the EMR and making us...

Sep 2021
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Director

The biggest positive that we have with the system is our account representative. They are the kind...

Sep 2021
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Director

The way the vendor charges for the system has been a huge bonus for us. The vendor charges based on...

Sep 2021
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Physician

athenaClinicals has the simplest user interface out of all of the EMRs I use.

Aug 2021
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Physician

The product needs some help with features and functionality. The support isn’t there. If we want to...

Aug 2021
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Physician

athenaClinicals is a cloud-hosted solution, so athena is at the forefront of innovation. I know that...

Aug 2021
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Director

We chose this system in its infancy. We had no idea that athena would put it on the back burner. It...

Jul 2021
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Decision Insights
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Acute Care EMR Decision Insights 2019
01 August 19    |   Coray Tate, Doug Tolley and Sam Eaquinto
A seamless patient record across the healthcare organization has become a universal expectation. Having integrated acute care and ambulatory records is the most-often-cited reason for a hospital of any size to look at a new EMR system. EMR systems without proven integration are rarely considered and even more rarely selected. Buyers know what is possible from an EMR, and most are now unwilling to settle for less. Cerner, Epic, and MEDITECH are most likely to be considered for large hospitals (500+ beds) and midsize hospitals (201–500 beds). The competition for hospitals with fewer than 200 beds is much more crowded, with MEDITECH Expanse, athenahealth, Allscripts (both Sunrise™ and Paragon), CPSI, eClinicalWorks, and MEDHOST battling alongside Cerner CommunityWorks and Epic Community Connect.
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Emerging Acute Care EMRs 2019
04 June 19    |   Coray Tate, Jonathan Christensen, Paul Warburton and Tyson Blauer
In recent years, athenahealth, eClinicalWorks, Epic, and MEDITECH have all released new acute care EMR platforms. Small and midsize organizations express high interest in these solutions, but adoption and development vary widely, and only athenahealth and MEDITECH currently have live customers. This report provides a snapshot of each solution’s current state and examines how well athenahealth and MEDITECH—the top-performing solutions in the 1–200 bed market—are meeting the needs of various departments and user groups. Note: Information about more longstanding acute care EMR platforms not covered in this research can be found on the KLAS website .



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