athenaClinicals for Hospitals & Health Systems
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Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Physician

The system is extremely simple and intuitive, but it has some functionality gaps. We can't add...

May 2022
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Manager

The product is not very user friendly. athenahealth has improved the product over time. They have...

Apr 2022
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Manager

When we file cases about issues in the system, athenahealth takes a long time to do anything about...

Apr 2022
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Manager

One of the biggest issues is that if we ever discontinue a medication, there is no way to delete it...

Apr 2022
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Director

We have a customer service manager who is easy to get ahold of. They respond to emails, and we have...

Mar 2022
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Director

There are a lot of things we would like to see updated and improved within the system, but the...

Mar 2022
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Director

I like athenaClinicals because it is user friendly in terms of entering things into the chart. We...

Jan 2022
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Director

My biggest frustration with athenaClinicals is that it doesn't work well with other systems. For...

Jan 2022
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Director

athena is not easy to work with when we have changes. Our athena representative is worthless. When...

Jan 2022
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Director

athena has a system where we can post issues. We have to convince everyone in our hospital to like...

Jan 2022
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Director

The product is getting better. athena has made some advancements. The vendor comes out with...

Jan 2022
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Director

We recently integrated athena’s product with something, and we have been losing documentation. We...

Jan 2022
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Director

The product is easy to use for nurses, but it is so frustrating for managers. If I knew nothing...

Jan 2022
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Director

We haven't had any issues with the product. Things have been going smoothly. athena doesn't do quite...

Jan 2022
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Director

Some of my team members have ideas for how the product could be changed, but athena isn’t changing...

Jan 2022
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VP/Other Executive

Several years ago, athena had their hospital product, and they were set on competing with Epic and...

Jan 2022
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VP/Other Executive

athena’s tech support has fallen off over the years; people have left, and a lot of the support has...

Jan 2022
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VP/Other Executive

We are now part of a different healthcare system, so our eventual road-map plan is probably to...

Jan 2022
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VP/Other Executive

I would tell other facilities that I don't see how the product is going to be viable in three or...

Jan 2022
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Director

We have so many challenges with this system. It was sold to us as if it were one price and we...

Oct 2021
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Director

The reporting is awful. With our previous system, I could get anything I wanted. If I wanted to know...

Oct 2021
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Director

The support is awful. We open cases for issues every day. The support people will close a case and...

Oct 2021
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Director

We have other businesses do a specific test for some patients. When a patient comes in for that...

Oct 2021
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Director

athenahealth doesn’t communicate. Every now and again, I get a survey that asks what I think of...

Oct 2021
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Director

I have a customer representative who is the only person I ever hear from. The last time I went above...

Oct 2021
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Director

The system is very hard to navigate. When I go into a patient’s chart to find a nurse’s note about...

Oct 2021
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Director

We are having an issue with some information showing the wrong date of service. athena says that is...

Oct 2021
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Director

This system cost us much more than it was supposed to. I used to print all kinds of reports for...

Oct 2021
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Director

The training was incomplete. athena couldn't fully train us on what we needed to know. I had...

Oct 2021
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Director

From what I understand, athenahealth’s clinical software is really good. Their hospital software is...

Oct 2021
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Director

I like the chart review where I can go to what athenahealth calls buckets. If I have 20 charts, I...

Oct 2021
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Director

When athenahealth sold their product to us, they advertised it as a hospital product and said that...

Oct 2021
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Director

We liked the solution when we went live with it because it essentially had no implementation cost....

Oct 2021
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Director

The solution isn't bad, but it isn't what we had hoped for. It is a hospital product that works, but...

Oct 2021
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Director

If an organization is a small, critical-access hospital that doesn't have a lot of financial...

Oct 2021
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CEO/President

Our initial training was kind of chaotic because we didn't have an EMR before this system. I feel...

Sep 2021
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CEO/President

Overall, the product is really good. The only thing that I don't like about it is how some of its...

Sep 2021
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CEO/President

The solution is really user friendly. It has a nice patient flow, and it has a nice workflow where...

Sep 2021
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CEO/President

I would tell others to make sure that all of their departments are established with athenahealth...

Sep 2021
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CEO/President

athenahealth has stopped making advancements with their hospital product and started focusing on...

Sep 2021
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CEO/President

athena has come a long way. They were behind in their hospital product, and they have caught up....

Sep 2021
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CEO/President

I would tell a colleague looking to contract with athena that training does not exist. athena has to...

Sep 2021
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CEO/President

athena must understand that they are doing business in all regions of the country. However, we feel...

Sep 2021
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CEO/President

I would like to see athena be more focused on the data capturing that has been required by both...

Sep 2021
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Director

The vendor's support has definitely dropped off. It isn't as good as it used to be. The vendor is...

Sep 2021
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Director

The product functions as needed. It is an EMR, so there are quirks and weirdness, but part of that...

Sep 2021
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Director

The vendor does a good job of trying to keep up on the laws that will affect the EMR and making us...

Sep 2021
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Director

The biggest positive that we have with the system is our account representative. They are the kind...

Sep 2021
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Director

The way the vendor charges for the system has been a huge bonus for us. The vendor charges based on...

Sep 2021
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Physician

athenaClinicals has the simplest user interface out of all of the EMRs I use.

Aug 2021
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Physician

The product needs some help with features and functionality. The support isn’t there. If we want to...

Aug 2021
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Physician

athenaClinicals is a cloud-hosted solution, so athena is at the forefront of innovation. I know that...

Aug 2021
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Director

We chose this system in its infancy. We had no idea that athena would put it on the back burner. It...

Jul 2021
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