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athenaClinicals for Hospitals & Health Systems Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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Director

We looked at athenahealth because of their pricing model and because their clinic software was...

Apr 2021
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Director

There are things that athenahealth promised for integration that never came to fruition. The support...

Apr 2021
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Director

A longer window for go-live support would have been helpful. athenahealth came for a week, but that...

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Director

I don't know that I have even had to go to any of the vendor's executives or talk to anybody outside...

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CMO

athenahealth quit supporting the hospital product. It still works, but they don't provide a lot of...

Apr 2021
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CMO

The system is usable and good. I haven't come up with anything better. We are able to work around...

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Director

athenahealth's support is fantastic. I can call anytime and get a live human being who will help me...

Mar 2021
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Director

I want to see some changes to the workflows and templates that are constant hard stops for our...

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Director

We are trying to grow a lot of our services, and there are unfortunately some limitations with...

Mar 2021
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Director

athenahealth has stopped updating a lot of their hospital software and functionality, and that is...

Mar 2021
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Director

athenahealth creates interfaces and helps us build reports for free. athenahealth does a lot of...

Mar 2021
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Director

athenahealth is pretty slick with their onboarding and training.

Mar 2021
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Director

athenahealth hasn’t really changed anything within the product. I am not really happy with it....

Feb 2021
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Director

If we want something new from athenahealth, we have to pay for it. We have to pay for interfaces. If...

Feb 2021
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Director

athenahealth’s customer service is not that great. We have a person who calls us every other week....

Feb 2021
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Director

athenahealth has not supported our goals in the pharmacy department. We are having to create all...

Feb 2021
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CNO

athenahealth informed us that there are no more enhancements or upgrades to the hospital clinical...

Jan 2021
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CNO

athenahealth should have made improvements to the clinical product because we have to go to so many...

Jan 2021
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Analyst/Coordinator

athena's support is very slow to get us responses. There is a big queue, and it is driven by a lot...

Jan 2021
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Analyst/Coordinator

athena’s system is as expected. What they sell is what users get. There is no customizing with...

Jan 2021
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Analyst/Coordinator

There are more things about the solution that we don't like than things we do like. It is...

Dec 2020
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Nurse

I like that we have access to clinical information and can see results. The provider documentation...

Dec 2020
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Nurse

There are many clicks in the system. One assessment requires many different clicks, which frustrates...

Dec 2020
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Nurse

As far as medications go, the solution does its own thing. We learn to work with it, but it is not...

Dec 2020
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Nurse

When I need to pull an antibiotic stewardship report, I can’t pull information on one medication...

Dec 2020
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Director

The vendor has done a fairly good job, but their system is not flexible enough to fix all of our...

Dec 2020
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Director

There were some significant issues with the initial rollout that I do not feel were appropriately...

Dec 2020
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Director

There is some functionality that the vendor has not solidified yet. So ease of use changes with...

Dec 2020
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Director

The vendor is very good about doing integration, and the integration doesn't cost us anything. If we...

Dec 2020
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Director

I couldn't recommend this product to a friend because if I brought the vendor a hospital and told...

Dec 2020
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Director

We have asked athenahealth for some things. They aren't developing those functionalities right now...

Nov 2020
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Director

This solution's medical and surgical disease indexes are only for principal diagnosis or procedures....

Nov 2020
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Director

The vendor doesn't have any standard statistical reports like admissions or discharges for the...

Nov 2020
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Director

Our practitioners have an issue with this solution because they have to acknowledge the orders that...

Nov 2020
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Director

When we have a shift change, a nurse that started out with a patient will leave and hand the patient...

Nov 2020
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Director

The vendor attempts to keep all of their promises. I am not sure whether I would buy this product...

Nov 2020
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Physician

The problem with athenahealth’s product is the interoperability between all of the pieces. None of...

Aug 2020
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Physician

We have a very good account manager with athenahealth, and that person is much more responsive than...

Aug 2020
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Physician

I don’t know whether athenahealth is doing better at driving tangible outcomes or whether we just...

Aug 2020
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CEO/President

I would like to see more information for COVID-19 like the information the vendor provides for the...

Jul 2020
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CEO/President

When the vendor implemented the product, they were clueless about how to implement it. I would have...

Jul 2020
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CEO/President

The product does not do revenue cycle, medication reconciliation, and barcode scanning. That is...

Jul 2020
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CEO/President

The vendor does well with some parts of integration and not well with others. The providers have a...

Jul 2020
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CEO/President

I would like to see the vendor continue to support the hospital functionality as well as value-based...

Jul 2020
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Director

Throughout the COVID-19 crisis, athenahealth has had different things they have added through the...

Jun 2020
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Director

There was very little initial training for the product. athenahealth should have stayed longer than...

Jun 2020
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Director

The system is very user friendly and intuitive. It always tells us the next step. The program itself...

Jun 2020
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Director

The integration between athenahealth's system and other solutions is okay, but the piece for...

Jun 2020
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Director

When it comes to delivering new technology, athenahealth is trying. They are working on things. New...

Jun 2020
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