athenaClinicals for Hospitals & Health Systems Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Relationship, Operations

athenahealth could improve their implementation services score from us by just acknowledging us in...

Jan 2024
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Director

Product, Value

We have been on athenahealth's system for a long time, and things have pretty much kept to the...

Jan 2024
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Director

Culture, Product, Value

If athenaClinicals were available, I would buy it again, but it isn't currently available. One...

Dec 2023
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Director

Loyalty, Product

The hospital side is built on a different engine with athenaClinicals, so if I want to implement and...

Dec 2023
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Director

Product

The providers and staff on the clinic side absolutely love athenaClinicals. They say it is the best...

Dec 2023
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Director

Product

I would put in hard stops in athenaClinicals because there are no hard stops allowed. I would...

Dec 2023
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CEO/President

Product

In athenahealth's system, a provider can put in the medication that they want a patient to be on,...

Nov 2023
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CEO/President

Relationship

We have regular calls with athenahealth, and recently, we brought up an issue that our staff members...

Nov 2023
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CEO/President

Relationship

athenahealth sends out notifications, and they are proactive when it comes to getting the word out...

Nov 2023
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CEO/President

Relationship, Product

athenahealth assists with our billing process and claims management. When we first came on board...

Nov 2023
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Director

Relationship

A lot of times when we see something service related, it is after the fact, and athenahealth tells...

Aug 2023
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Director

Operations

athenahealth does a pretty good job with the implementation, but some of it is just painful. Maybe...

Aug 2023
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Director

Product

There is a ton of stuff within athenahealth's system that we can do, like run reports. There are so...

Aug 2023
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Director

Product

athenahealth does what they are supposed to do. athenahealth has a lot of new technology and has...

Aug 2023
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Director

Value

Like with most EHRs, we can do many things with athenahealth's system, but we start with the base...

Aug 2023
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Nurse

Loyalty, Product

athenahealth's product is fine for a clinic, but it is dangerous for a hospital. I have been ready...

Aug 2023
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Nurse

Product

I wish that the interoperability feature actually did what athenahealth tells the government it...

Aug 2023
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Nurse

Relationship, Operations

All the labs are alerting as emergent, even the ones that are normal. athenahealth has been working...

Aug 2023
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Nurse

Product

The staff has been able to get into a routine in their charting with athenaClinicals. Normally once...

Aug 2023
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Nurse

Product

I would like to see athenaClinicals have some real hard stops. I would like to see that the...

Aug 2023
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Director

Product

Sometimes when I print several documents, the product’s formatting will make two pages overlap. In...

May 2023
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Director

Relationship

Our athenahealth liaison tries hard, and we appreciate their hard work. They try to advocate for us,...

May 2023
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Director

Relationship, Product

athenahealth’s updates have dropped the hospital side of things. athenaClinicals for Hospitals &...

May 2023
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Director

Relationship

There are things that we need to be fixed that never get fixed. The vendor tells us they can give us...

May 2023
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Director

Operations

athenahealth is good at providing training for clinical users. The clinicians that use it love it.

May 2023
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Director

Operations, Product

On the clinical side, the product is great. Users have to figure out how to do their own reports...

May 2023
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Director

Product

The product allows a lot of copying and pasting, and I don't think that is good for the integrity of...

May 2023
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Director

Product

All of our providers are okay with athenaClinicals for Hospitals & Health Systems. I don't hear any...

May 2023
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Director

Product, Value

Our big issues in athenaClinicals for Hospitals & Health Systems are with chart export. That...

May 2023
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Nurse

Culture, Product

athenaClinicals for Hospitals & Health Systems is a good clinical billing package overall....

Mar 2023
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Nurse

Operations

The initial training from athenahealth was very good, and their update notes have been good.

Mar 2023
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Nurse

Loyalty, Product

athenahealth's product is user friendly, but we were under the impression that it was going to be...

Mar 2023
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Nurse

Relationship

When we bring up issues to athenahealth, we are always told to go vote on the issues. When we put an...

Mar 2023
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Nurse

Relationship

Our customer service manager from athenahealth is easy to work with, but we are not sure that they...

Mar 2023
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Nurse

Relationship, Product

Overall, the product quality is good and the clinic side works really well, but the hospital side...

Mar 2023
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Nurse

Loyalty, Product

We would tell friends or peers considering athenaClinicals for Hospitals & Health Systems that we do...

Mar 2023
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