athenaClinicals for Hospitals & Health Systems Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 12:29:45 AM and Model.EvProductId = 71136

Commentary Summary

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Neither
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User Commentary

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Physician

Interfacing and Integration

The problem with athenahealth’s product is the interoperability between all of the pieces. None of...

Aug 2020
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Physician

Relationship

We have a very good account manager with athenahealth, and that person is much more responsive than...

Aug 2020
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Physician

Functionality and Upgrades

I don’t know whether athenahealth is doing better at driving tangible outcomes or whether we just...

Aug 2020
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CEO/President

Other Observations & Comments

I would like to see more information for COVID-19 like the information the vendor provides for the...

Jul 2020
 Helpful

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CEO/President

Implementation and Training

When the vendor implemented the product, they were clueless about how to implement it. I would have...

Jul 2020
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CEO/President

Functionality and Upgrades

The product does not do revenue cycle, medication reconciliation, and barcode scanning. That is...

Jul 2020
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CEO/President

Functionality and Upgrades

The vendor does well with some parts of integration and not well with others. The providers have a...

Jul 2020
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CEO/President

Other Observations & Comments

I would like to see the vendor continue to support the hospital functionality as well as value-based...

Jul 2020
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Director

Service and Support

Throughout the COVID-19 crisis, athenahealth has had different things they have added through the...

Jun 2020
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Director

Implementation and Training

There was very little initial training for the product. athenahealth should have stayed longer than...

Jun 2020
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Director

Functionality and Upgrades

The system is very user friendly and intuitive. It always tells us the next step. The program itself...

Jun 2020
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Director

Functionality and Upgrades

The integration between athenahealth's system and other solutions is okay, but the piece for...

Jun 2020
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Director

Relationship

When it comes to delivering new technology, athenahealth is trying. They are working on things. New...

Jun 2020
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CIO

Other Observations & Comments

We are doing really well with athenahealth, but we are a little nervous that they aren't doing any...

Apr 2020
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CIO

Relationship

On the hospital side, athenahealth doesn't have the bells and whistles that Epic and Cerner have,...

Apr 2020
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CIO

Functionality and Upgrades

The pharmacy piece within the system is very weak. Pharmacy is one area where athenahealth didn't...

Apr 2020
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CIO

Other Observations & Comments

athenahealth is still growing on the acute side. There were some issues early on with the care plan....

Apr 2020
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CIO

Future Outlook

Our satisfaction with athenahealth will improve in the next year. If they put some of our...

Apr 2020
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Director

Functionality and Upgrades

I would have formerly given the overall quality the highest score, including the score on upgrades,...

Apr 2020
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Director

Other Observations & Comments

Our overall satisfaction with athenahealth depends on what happens with the hospital software in a year....

Apr 2020
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Director

Other Observations & Comments

If we were starting with a clean slate, we might look at the market a bit more, but I think we would...

Apr 2020
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Director

Other Observations & Comments

athena did a great job with training nurses and providers, but there were some things we could have...

Apr 2020
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Director

Functionality and Upgrades

athena really touts that there is only one chart for each patient in their system, and that is true,...

Apr 2020
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Director

Relationship

Whenever we need to escalate an issue, we have the vendor executives' full attention.

Apr 2020
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Director

Functionality and Upgrades

I would recommend the system. I would give peers some warnings so they know the issues we have had,...

Apr 2020
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Manager

Implementation and Training

I give the vendor a low rating for their implementation services. The system setup was difficult....

Apr 2020
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Manager

Functionality and Upgrades

The upgrades we get from the vendor are good. I give the system a low rating for ease of use,...

Apr 2020
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Manager

Service and Support

athena’s support is impeccable. On a scale of 1–9, I would give them a 10 if I could. They have...

Apr 2020
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Manager

Relationship

There have been some complaints about how athena's improvements have been put on the back burner....

Apr 2020
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Manager

Relationship

I give the vendor a high rating for executive involvement. We have a practice success manager, and...

Apr 2020
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Director

Other Observations & Comments

athenahealth's system is awesome in some areas and not so awesome in other areas. For example, it is...

Feb 2020
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CMO

Functionality and Upgrades

The original installation with athenahealth was a little rocky, but the upgrades have been seamless....

Jan 2020
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CMO

Technology

athenahealth said that they were going to make some improvements to the software, but those...

Jan 2020
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CMO

Functionality and Upgrades

athenahealth needs to continue to work on the hospital product. We have some problems with...

Jan 2020
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CMO

Service and Support

athenahealth used to have a system that would help with optimizing our operations. They used to have...

Jan 2020
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CMO

Technology

We see athenahealth's executives occasionally. They need to continue to build the hospital piece and...

Jan 2020
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CMO

ROI / Cost (care and feeding)

None of the systems we use are worth it, but this system replaced paper and gave us what we were...

Jan 2020
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CEO/President

Service and Support

athenahealth keeps their promises. I have not heard any of the physicians say that athenahealth has...

Jan 2020
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CEO/President

Relationship

I stay on athena about anything that was discussed with me or promised to me during initial...

Jan 2020
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CEO/President

Other Observations & Comments

The initial training was really good. The ongoing training wasn't, though.

Jan 2020
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CEO/President

Functionality and Upgrades

The program is good. They have updated the system for when we search for patients. We can schedule...

Jan 2020
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CEO/President

Other Observations & Comments

We are waiting to see how things go with athena. athena made their initial change to not promote the...

Jan 2020
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CEO/President

Implementation and Training

My issue is with the training after the go-live. I feel like there are a lot of pieces of the...

Jan 2020
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CEO/President

Functionality and Upgrades

I hope that once athena converts their old ambulatory customers from the old GE product to athena's...

Dec 2019
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CEO/President

ROI / Cost (care and feeding)

The athenaClinicals product is relatively new. athena's people are always trying to sell the big...

Dec 2019
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CEO/President

Relationship

athena has kept all of their promises. The support has been good and professional. All of the...

Dec 2019
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CEO/President

ROI / Cost (care and feeding)

athena’s model is different. athena is not like the traditional legacy vendors that charge for...

Dec 2019
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CEO/President

Functionality and Upgrades

This year, there has not been as much development from athena. There is not going to be too much...

Dec 2019
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CEO/President

Relationship

athena is very proactive. They are all over us. If they discover a problem, they reach out to us...

Dec 2019
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CEO/President

Relationship

I have regular meetings with people who are at the appropriate level of athena's leadership. That is...

Dec 2019
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CEO/President

ROI / Cost (care and feeding)

A lot of the analytics from the system do drive outcomes because we use them in our performance...

Dec 2019
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CEO/President

Functionality and Upgrades

I always recommend athena's software; I think it is great. The model is great; it is affordable and...

Dec 2019
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CEO/President

Future Outlook

My concern with athena is that they will not come back to the product. It is a good product. athena...

Dec 2019
 Helpful

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CEO/President

Functionality and Upgrades

I have no reason to be unhappy with athena. They have a good product that works well, and I get no...

Dec 2019
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CEO/President

Functionality and Upgrades

athena's system is pretty easy to use; it is intuitive. The product is new, so it looks and feels...

Dec 2019
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CEO/President

Functionality and Upgrades

We have had a very good experience with athena. Their product works pretty well. It has gotten a lot...

Dec 2019
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CEO/President

Functionality and Upgrades

athena's system is not that complicated. The system and its ease of use really are the way athena...

Dec 2019
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CEO/President

Future Outlook

If athena started selling the product again and the product were to take off, we would absolutely...

Dec 2019
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CEO/President

Win/Loss - Why they were selected (by current clients)

Buying the system was a very good decision; it is a great product, and it is easy to use. It may not...

Dec 2019
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Director

Functionality and Upgrades

We like the overall usability of athena's system. It is very user friendly. We don't have nearly as...

Oct 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We feel like we get our money's worth with athena's system because they have some skin in the game....

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We use athena's product extensively for population health and in our work with the community. The...

Oct 2019
 Helpful

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Manager

Implementation and Training

Our move to athena's system was very easy, and the implementation went smoothly. The implementation...

Oct 2019
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Manager

Functionality and Upgrades

Things are going pretty well with athena's system. We are doing some new things with the vendor, and...

Oct 2019
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Manager

ROI / Cost (care and feeding)

We will continue using athena's software if the price is right. We are happy to keep using the...

Oct 2019
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Manager

Functionality and Upgrades

We are very happy with athena's development of their product. That has gone very well. They didn't...

Oct 2019
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Manager

ROI / Cost (care and feeding)

We would buy athena's product again. The vendor keeps their promises, and they rarely charge for...

Oct 2019
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CEO/President

Relationship

Things have stayed about the same since the acquisition. The vendor seems to be more organized than...

Oct 2019
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CEO/President

Implementation and Training

athenahealth's customer service and training are horrible. The product is affordable for small...

Oct 2019
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CEO/President

Relationship

The vendor needs to understand their customers, and they need to understand the industry and the...

Oct 2019
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CEO/President

Functionality and Upgrades

Some of our physicians have gotten used to the EMR. They actually love the system because it is not...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The system is fairly easy to use. The web interface is friendly and not intimidating. The navigation...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The reporting tool is terrible. Some of the features and reporting capabilities are buried. Finding...

Oct 2019
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Analyst/Coordinator

Relationship

athenahealth is a large company, so they just do not have a great personal relationship with us. We...

Oct 2019
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Director

Functionality and Upgrades

Our department works well with the system. It was given to us, and we just adapted to it. It is easy...

Oct 2019
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Director

Relationship

athena is very good at communicating when there will be outages or downtime or when they will be...

Oct 2019
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Director

Technology

We occasionally experience slowness with the system. We just have lag times throughout the day;...

Oct 2019
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CFO

Functionality and Upgrades

The software is fairly easy to use. The system does a lot of good things but is lagging behind in...

Aug 2019
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CFO

Other Observations & Comments

I would buy the product again, but I really question whether these types of systems are actually...

Aug 2019
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CFO

ROI / Cost (care and feeding)

The product receives all the EOBs, does the posting, and sends the statements. Giving up control is...

Aug 2019
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CEO/President

Functionality and Upgrades

athenahealth is absolutely great at providing upgrades. The upgrades have been really good....

Jun 2019
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CEO/President

Implementation and Training

athenahealth's product meets all of our integration goals. We are able to exchange data. All of the...

Jun 2019
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