Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
athenaClinicals for Hospitals & Health Systems Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
CNO
Functionality and Upgrades
athenahealth informed us that there are no more enhancements or upgrades to the hospital clinical...
Login or Create an Account to see details.
CNO
Functionality and Upgrades
athenahealth should have made improvements to the clinical product because we have to go to so many...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
athena's support is very slow to get us responses. There is a big queue, and it is driven by a lot...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
athena’s system is as expected. What they sell is what users get. There is no customizing with...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
There are more things about the solution that we don't like than things we do like. It is...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
I like that we have access to clinical information and can see results. The provider documentation...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
There are many clicks in the system. One assessment requires many different clicks, which frustrates...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
As far as medications go, the solution does its own thing. We learn to work with it, but it is not...
Login or Create an Account to see details.
Nurse
Service and Support
When I need to pull an antibiotic stewardship report, I can’t pull information on one medication...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The vendor has done a fairly good job, but their system is not flexible enough to fix all of our...
Login or Create an Account to see details.
Director
Implementation and Training
There were some significant issues with the initial rollout that I do not feel were appropriately...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There is some functionality that the vendor has not solidified yet. So ease of use changes with...
Login or Create an Account to see details.
Director
Interfacing and Integration
The vendor is very good about doing integration, and the integration doesn't cost us anything. If we...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
I couldn't recommend this product to a friend because if I brought the vendor a hospital and told...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We have asked athenahealth for some things. They aren't developing those functionalities right now...
Login or Create an Account to see details.
Director
Functionality and Upgrades
This solution's medical and surgical disease indexes are only for principal diagnosis or procedures....
Login or Create an Account to see details.
Director
Functionality and Upgrades
The vendor doesn't have any standard statistical reports like admissions or discharges for the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Our practitioners have an issue with this solution because they have to acknowledge the orders that...
Login or Create an Account to see details.
Director
Functionality and Upgrades
When we have a shift change, a nurse that started out with a patient will leave and hand the patient...
Login or Create an Account to see details.
Director
Relationship
The vendor attempts to keep all of their promises. I am not sure whether I would buy this product...
Login or Create an Account to see details.
Physician
Interfacing and Integration
The problem with athenahealth’s product is the interoperability between all of the pieces. None of...
Login or Create an Account to see details.
Physician
Relationship
We have a very good account manager with athenahealth, and that person is much more responsive than...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
I don’t know whether athenahealth is doing better at driving tangible outcomes or whether we just...
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
I would like to see more information for COVID-19 like the information the vendor provides for the...
Login or Create an Account to see details.
CEO/President
Implementation and Training
When the vendor implemented the product, they were clueless about how to implement it. I would have...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The product does not do revenue cycle, medication reconciliation, and barcode scanning. That is...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The vendor does well with some parts of integration and not well with others. The providers have a...
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
I would like to see the vendor continue to support the hospital functionality as well as value-based...
Login or Create an Account to see details.
Director
Service and Support
Throughout the COVID-19 crisis, athenahealth has had different things they have added through the...
Login or Create an Account to see details.
Director
Implementation and Training
There was very little initial training for the product. athenahealth should have stayed longer than...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system is very user friendly and intuitive. It always tells us the next step. The program itself...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The integration between athenahealth's system and other solutions is okay, but the piece for...
Login or Create an Account to see details.
Director
Relationship
When it comes to delivering new technology, athenahealth is trying. They are working on things. New...
Login or Create an Account to see details.
CIO
Other Observations & Comments
We are doing really well with athenahealth, but we are a little nervous that they aren't doing any...
Login or Create an Account to see details.
CIO
Relationship
On the hospital side, athenahealth doesn't have the bells and whistles that Epic and Cerner have,...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The pharmacy piece within the system is very weak. Pharmacy is one area where athenahealth didn't...
Login or Create an Account to see details.
CIO
Other Observations & Comments
athenahealth is still growing on the acute side. There were some issues early on with the care plan....
Login or Create an Account to see details.
CIO
Future Outlook
Our satisfaction with athenahealth will improve in the next year. If they put some of our...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I would have formerly given the overall quality the highest score, including the score on upgrades,...
Login or Create an Account to see details.
Director
Other Observations & Comments
Our overall satisfaction with athenahealth depends on what happens with the hospital software in a year....
Login or Create an Account to see details.
Director
Other Observations & Comments
If we were starting with a clean slate, we might look at the market a bit more, but I think we would...
Login or Create an Account to see details.
Director
Other Observations & Comments
athena did a great job with training nurses and providers, but there were some things we could have...
Login or Create an Account to see details.
Director
Functionality and Upgrades
athena really touts that there is only one chart for each patient in their system, and that is true,...
Login or Create an Account to see details.
Director
Relationship
Whenever we need to escalate an issue, we have the vendor executives' full attention.
Login or Create an Account to see details.
Director
Functionality and Upgrades
I would recommend the system. I would give peers some warnings so they know the issues we have had,...
Login or Create an Account to see details.
Manager
Implementation and Training
I give the vendor a low rating for their implementation services. The system setup was difficult....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The upgrades we get from the vendor are good. I give the system a low rating for ease of use,...
Login or Create an Account to see details.
Manager
Service and Support
athena’s support is impeccable. On a scale of 1–9, I would give them a 10 if I could. They have...
Login or Create an Account to see details.
Manager
Relationship
There have been some complaints about how athena's improvements have been put on the back burner....
Login or Create an Account to see details.
Manager
Relationship
I give the vendor a high rating for executive involvement. We have a practice success manager, and...
Login or Create an Account to see details.
Director
Other Observations & Comments
athenahealth's system is awesome in some areas and not so awesome in other areas. For example, it is...
Login or Create an Account to see details.
CMO
Functionality and Upgrades
The original installation with athenahealth was a little rocky, but the upgrades have been seamless....
Login or Create an Account to see details.
CMO
Technology
athenahealth said that they were going to make some improvements to the software, but those...
Login or Create an Account to see details.
CMO
Functionality and Upgrades
athenahealth needs to continue to work on the hospital product. We have some problems with...
Login or Create an Account to see details.
CMO
Service and Support
athenahealth used to have a system that would help with optimizing our operations. They used to have...
Login or Create an Account to see details.
CMO
Technology
We see athenahealth's executives occasionally. They need to continue to build the hospital piece and...
Login or Create an Account to see details.
CMO
ROI / Cost (care and feeding)
None of the systems we use are worth it, but this system replaced paper and gave us what we were...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Featured Reports
Preferences
Related Blogs
Pandemic Performance Part I – Vendors Stepping Up
What We Learn from the Acute Care EMR Decision Insights Report
Emerging Acute Care EMRs
US Hospital EMR Market Share 2019 Report
A Look At Opioid Prescription Intelligence Tools