athenaIDX (Hospital)
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
We haven't had any significant problems with our implementations. It is easier for us to work with...
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When we have done transformation projects for athenaIDX, we have had consulting groups give us...
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At a recent webinar, athena gave an overview of some upcoming enhancements, and the things I heard...
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athenaIDX is less convoluted to support than another system. We have been using athenaIDX for a long...
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I am not sure I would buy athenaIDX on the hospital billing side again because the lack of...
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athenaIDX is complicated to use in the hospital because of the way the system is set up. Everything...
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An area my staff members struggle with in athenaIDX is when a patient changes insurance, and that...
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In the past couple of upgrades, there were some enhancements that were needed on the hospital side...
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As we open tickets, athena helps us figure out how to manage things, or athena gives us...
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The hospital side of athenaIDX is different than the professional side. When we signed on to...
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Our primary investment into athenaIDX has been time. We have had to employ some very specialized...
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The timeline was a little pressed when we went live with athenaIDX, so we weren't 100% where we...
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Some features are getting better, but they still aren't where we would like them to be. I would be...
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athenaIDX's user-friendliness remains something that we would like to see be better. The transition...
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The pace at which things are changing isn't as fast as everyone had hoped, but athenaIDX is getting...
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athenahealth is very nice to their employees and lets them take a sabbatical of a couple of months...
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Our collaboration with the vendor is always very good. Very rarely is there anybody saying that we...
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When we went from our previous system to athenaIDX, there were so many processes in place that we...
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We are looking at moving to another EMR. We will not keep athenaIDX if that happens. athenaIDX was a...
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The vendor has been doing extremely well since a private equity firm took over. They are trying to...
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The vendor has done gamification for us. That is super new. They are working closely with us, so we...
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athenaIDX does a much better job of integration than other products do. It is much easier to get at...
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We do all of our own training. The vendor has documentation and uses a train the trainer module.
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We have had athenaIDX for long enough that we have been able to negotiate a good contract.
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The solution's integration with its modules could be improved, but athenaIDX is user friendly for...
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The solution's module is practically old and moldy. It is usable, but it isn't spiffy.
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One thing that the solution isn't lacking is the vendor's willingness to reach out to clients to...
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