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athenaIDX (Hospital) Comments
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Commentary Summary
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User Commentary
VP/Other Executive
We are looking at moving to another EMR. We will not keep athenaIDX if that happens. athenaIDX was a...
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VP/Other Executive
The vendor has been doing extremely well since a private equity firm took over. They are trying to...
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VP/Other Executive
The vendor has done gamification for us. That is super new. They are working closely with us, so we...
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VP/Other Executive
athenaIDX does a much better job of integration than other products do. It is much easier to get at...
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VP/Other Executive
We do all of our own training. The vendor has documentation and uses a train the trainer module.
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VP/Other Executive
We have had athenaIDX for long enough that we have been able to negotiate a good contract.
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Manager
The solution's integration with its modules could be improved, but athenaIDX is user friendly for...
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Manager
The solution's module is practically old and moldy. It is usable, but it isn't spiffy.
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Manager
One thing that the solution isn't lacking is the vendor's willingness to reach out to clients to...
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Director
The training is a little lacking for the product. That may be because the vendor doesn’t have as...
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Director
Since GE divested their ownership of Centricity Business, things have been a challenge and an...
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Director
Virence Health has been respectful and supportive during COVID-19. The vendor has reached out to...
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Director
What Virence Health needs to continue to focus on is that we struggle to get a solid answer from the...
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Director
We have challenges with the vendors of bolt-on products that we select being able to effectively...
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Director
Virence Health is newly implementing, and they are not coming to the table with really effective...
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Director
On the training side, Virence Health has some very knowledgeable people. When we have needed to be...
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Director
I am not fully in support of the tool and the approach athenahealth uses to identify when we haven't...
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Analyst/Coordinator
The system out of the box required a lot of customizations. While the customization was an...
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Analyst/Coordinator
The vendor offered a pretty inclusive package. We have been able to eliminate some of the extra...
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Analyst/Coordinator
The cash trending is getting better. There are more customizations now. The more work the vendor has...
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Analyst/Coordinator
When I speak with the end users, they show me what they have to do, and the amount of work is...
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Manager
Our revenue cycle system has switched names and hands many times over the years. That being said,...
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Manager
I feel like we are nickel-and-dimed a bit. We are charged for regulatory things that should be included....
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