athenaIDX (Hospital)
Filtered view: All

Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

We haven't had any significant problems with our implementations. It is easier for us to work with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have done transformation projects for athenaIDX, we have had consulting groups give us...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At a recent webinar, athena gave an overview of some upcoming enhancements, and the things I heard...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaIDX is less convoluted to support than another system. We have been using athenaIDX for a long...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am not sure I would buy athenaIDX on the hospital billing side again because the lack of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenaIDX is complicated to use in the hospital because of the way the system is set up. Everything...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

An area my staff members struggle with in athenaIDX is when a patient changes insurance, and that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past couple of upgrades, there were some enhancements that were needed on the hospital side...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As we open tickets, athena helps us figure out how to manage things, or athena gives us...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The hospital side of athenaIDX is different than the professional side. When we signed on to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our primary investment into athenaIDX has been time. We have had to employ some very specialized...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The timeline was a little pressed when we went live with athenaIDX, so we weren't 100% where we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some features are getting better, but they still aren't where we would like them to be. I would be...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenaIDX's user-friendliness remains something that we would like to see be better. The transition...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The pace at which things are changing isn't as fast as everyone had hoped, but athenaIDX is getting...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenahealth is very nice to their employees and lets them take a sabbatical of a couple of months...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our collaboration with the vendor is always very good. Very rarely is there anybody saying that we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we went from our previous system to athenaIDX, there were so many processes in place that we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are looking at moving to another EMR. We will not keep athenaIDX if that happens. athenaIDX was a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has been doing extremely well since a private equity firm took over. They are trying to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has done gamification for us. That is super new. They are working closely with us, so we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenaIDX does a much better job of integration than other products do. It is much easier to get at...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We do all of our own training. The vendor has documentation and uses a train the trainer module.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had athenaIDX for long enough that we have been able to negotiate a good contract.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution's integration with its modules could be improved, but athenaIDX is user friendly for...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution's module is practically old and moldy. It is usable, but it isn't spiffy.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing that the solution isn't lacking is the vendor's willingness to reach out to clients to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF