Commentary Summary
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User Commentary
Service and Support
The vendor's support people are very responsive. They support us quickly when we have issues, and we...
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Relationship
athenahealth is very aware of how we want things to work, and they work very hard.
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Relationship
When athenahealth started working with us, this market wasn't their niche. It wasn't the market that...
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Functionality and Upgrades
In the product, there are a lot of things that could be improved. If there were a way for the...
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Other Observations & Comments
Hospital billing isn't as cut and dried as ambulatory billing is. Hospital billing is an awful lot...
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Implementation and Training
athenahealth tends to leave training and enrollment up to us. They don't proactively push us and...
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Relationship
athenahealth does a lot of improvement work on the ambulatory side, and the hospital side seems to...
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Relationship
We have an account manager, but they don’t often approach us to see how we would like to optimize...
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Other Observations & Comments
athenahealth expects us to join user groups to be part of a community and learn from others. The...
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Functionality and Upgrades
The athenaIDX product is pretty easy to use. I changed up some workflows and was able to get that...
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ROI / Cost
athenahealth has gotten better about avoiding nickel-and-diming with their customers.
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Future Outlook
How we use athenaIDX for our old accounts is great. There is very little that we have to deal with,...
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Relationship
I don't get any updates from athenahealth. And we just use athenahealth’s customer service. We don't...
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Functionality and Upgrades
In the system, we can pull up the patient and see their picture and demographics, so we can confirm...
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