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athenaIDX (Hospital)
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Boyd Stewart
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User Commentary

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Analyst/Coordinator

Our primary investment into athenaIDX has been time. We have had to employ some very specialized...

Aug 2021
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Analyst/Coordinator

The timeline was a little pressed when we went live with athenaIDX, so we weren't 100% where we...

Aug 2021
||
(0)
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Analyst/Coordinator

Some features are getting better, but they still aren't where we would like them to be. I would be...

Aug 2021
||
(0)
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Analyst/Coordinator

athenaIDX's user-friendliness remains something that we would like to see be better. The transition...

Aug 2021
||
(0)
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Analyst/Coordinator

The pace at which things are changing isn't as fast as everyone had hoped, but athenaIDX is getting...

Aug 2021
||
(0)
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Analyst/Coordinator

athenahealth is very nice to their employees and lets them take a sabbatical of a couple of months...

Aug 2021
||
(0)
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Analyst/Coordinator

Our collaboration with the vendor is always very good. Very rarely is there anybody saying that we...

Aug 2021
||
(0)
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Analyst/Coordinator

When we went from our previous system to athenaIDX, there were so many processes in place that we...

Aug 2021
||
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VP/Other Executive

We are looking at moving to another EMR. We will not keep athenaIDX if that happens. athenaIDX was a...

Jul 2021
||
(0)
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VP/Other Executive

The vendor has been doing extremely well since a private equity firm took over. They are trying to...

Jul 2021
||
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VP/Other Executive

The vendor has done gamification for us. That is super new. They are working closely with us, so we...

Jul 2021
||
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VP/Other Executive

athenaIDX does a much better job of integration than other products do. It is much easier to get at...

Jul 2021
||
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VP/Other Executive

We do all of our own training. The vendor has documentation and uses a train the trainer module.

Jul 2021
||
(0)
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VP/Other Executive

We have had athenaIDX for long enough that we have been able to negotiate a good contract.

Jul 2021
||
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Manager

The solution's integration with its modules could be improved, but athenaIDX is user friendly for...

Jul 2021
||
(0)
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Manager

The solution's module is practically old and moldy. It is usable, but it isn't spiffy.

Jul 2021
||
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Manager

One thing that the solution isn't lacking is the vendor's willingness to reach out to clients to...

Jul 2021
||
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Director

The training is a little lacking for the product. That may be because the vendor doesn’t have as...

Feb 2021
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Director

Since GE divested their ownership of Centricity Business, things have been a challenge and an...

Jan 2021
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Director

Virence Health has been respectful and supportive during COVID-19. The vendor has reached out to...

Jan 2021
||
(0)
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Director

What Virence Health needs to continue to focus on is that we struggle to get a solid answer from the...

Jan 2021
||
(0)
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Director

We have challenges with the vendors of bolt-on products that we select being able to effectively...

Jan 2021
||
(0)
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Director

Virence Health is newly implementing, and they are not coming to the table with really effective...

Jan 2021
||
(0)
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Director

On the training side, Virence Health has some very knowledgeable people. When we have needed to be...

Jan 2021
||
(0)
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Director

I am not fully in support of the tool and the approach athenahealth uses to identify when we haven't...

Jan 2021
||
(0)
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Analyst/Coordinator

The system out of the box required a lot of customizations. While the customization was an...

Dec 2020
||
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Analyst/Coordinator

The vendor offered a pretty inclusive package. We have been able to eliminate some of the extra...

Dec 2020
||
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Analyst/Coordinator

The cash trending is getting better. There are more customizations now. The more work the vendor has...

Dec 2020
||
(0)
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Analyst/Coordinator

When I speak with the end users, they show me what they have to do, and the amount of work is...

Dec 2020
||
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