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athenaIDX (Hospital)
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Coray Tate
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KLAS Research Director - Coray Tate
 
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Featured  Report

Small-Hospital Patient Accounting 2023: Meeting the Needs of Smaller Hospitals
Small-Hospital Patient Accounting 2023:
Meeting the Needs of Smaller Hospitals
March 2023
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User Commentary

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Manager

Service and Support

The vendor's support people are very responsive. They support us quickly when we have issues, and we...

Sep 2022
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Analyst/Coordinator

Relationship

athenahealth is very aware of how we want things to work, and they work very hard.

Aug 2022
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Analyst/Coordinator

Relationship

When athenahealth started working with us, this market wasn't their niche. It wasn't the market that...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

In the product, there are a lot of things that could be improved. If there were a way for the...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

Hospital billing isn't as cut and dried as ambulatory billing is. Hospital billing is an awful lot...

Aug 2022
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Analyst/Coordinator

Implementation and Training

athenahealth tends to leave training and enrollment up to us. They don't proactively push us and...

Aug 2022
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Director

Relationship

athenahealth does a lot of improvement work on the ambulatory side, and the hospital side seems to...

Jun 2022
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Director

Relationship

We have an account manager, but they don’t often approach us to see how we would like to optimize...

Jun 2022
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Director

Other Observations & Comments

athenahealth expects us to join user groups to be part of a community and learn from others. The...

Jun 2022
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Director

Functionality and Upgrades

The athenaIDX product is pretty easy to use. I changed up some workflows and was able to get that...

Jun 2022
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Director

ROI / Cost

athenahealth has gotten better about avoiding nickel-and-diming with their customers.

Jun 2022
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Director

Future Outlook

How we use athenaIDX for our old accounts is great. There is very little that we have to deal with,...

Jun 2022
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Director

Relationship

I don't get any updates from athenahealth. And we just use athenahealth’s customer service. We don't...

Jun 2022
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Director

Functionality and Upgrades

In the system, we can pull up the patient and see their picture and demographics, so we can confirm...

Jun 2022
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