MarketView Comments

 

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Current Time Inside Cache Tag Helper: 10/21/2020 10:14:34 AM and Model.EvProductId = 222649

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

In terms of where Carrot Health could improve, I think they could make some of the dashboards more...

Sep 2020
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Manager

Service and Support

I think of Carrot Health as my data consultant. They help us with modeling, personas, and...

Sep 2020
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Manager

Future Outlook

Carrot Health is in their infancy as a company. I often feel that we are helping them learn and...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Carrot Health has a lot of great potential and a lot of great tools to learn how to understand our...

Aug 2020
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Manager

Service and Support

During COVID-19, Carrot Health has been really good about supporting us. They actually provided a...

Aug 2020
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Manager

ROI / Cost (care and feeding)

There was a time during the COVID-19 crisis when we were not paying for a tool that Carrot Health...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I would absolutely buy MarketView again. It has been easy to show an ROI. The product definitely...

Aug 2020
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VP/Other Executive

Implementation and Training

We have been live with MarketView for a while, and we have had no problems. We actually implemented...

Aug 2020
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VP/Other Executive

Service and Support

Carrot Health is constantly looking for other information. For example, with the pandemic, they...

Aug 2020
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VP/Other Executive

Service and Support

The only downfall with Carrot Health’s support is that because they have veteran employees that know...

Aug 2020
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VP/Other Executive

Technology

Kurt Waltenbaugh, the CEO, reaches out periodically to make sure that we know he is available. That...

Aug 2020
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Manager

Functionality and Upgrades

We had some unexpected outcomes in a positive way. The vendor supported us during the COVID-19...

Aug 2020
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Manager

Lessons Learned

With a new and small company like Carrot Health, we have the same group of about 15 people that are...

Aug 2020
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Manager

Relationship

The good thing about Carrot Health is that they ask for prior authorization. We were able to say...

Aug 2020
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Manager

Other Observations & Comments

Proposals are run through me, but I don’t make final decisions. I do feel that Carrot Health is...

Aug 2020
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Manager

Relationship

I have never had to use Carrot Health’s help desk. I always just call the project manager, and that...

Aug 2020
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Manager

Lessons Learned

When we first utilized the product after the vendor’s original proposal, I was hoping to receive...

Aug 2020
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Manager

Implementation and Training

It would be good if Carrot Health did more training with the dashboards. I definitely think that is...

Aug 2020
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Manager

Service and Support

The timeliness of responding to requests could be improved. When we have only one or two people...

Aug 2020
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Manager

Relationship

There is one individual that is really great and knowledgeable. The person is very receptive and...

Aug 2020
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Director

Technology

We know the vendor is doing a lot of work to build out new things. We haven’t even tried a lot of...

Aug 2020
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Director

Implementation and Training

The vendor is definitely open for training sessions. We still haven’t really mastered the system,...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We are largely about cost plans, and MarketView is more focused on Medicare Advantage. Cost is not...

Aug 2020
 Helpful

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VP/Other Executive

Relationship

Everyone at Carrot Health does a great job. They are all very engaged and responsive. Those things...

Aug 2020
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Manager

Relationship

When we started with Carrot Health, we were just looking at doing some predictive modeling with...

Aug 2020
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Manager

Service and Support

Carrot Health is always able to train people independently as well as in groups as needed. They just...

Aug 2020
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Manager

Functionality and Upgrades

I use MarketView all the time, and most people would give it top marks. People that aren’t familiar...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

During COVID-19, we wanted to be able to quickly respond to our members' needs and identify the most...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would like to have the ability to pull member lists directly from the dashboard. I want to just...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

In terms of the vendor’s technology, I struggle whenever I am on the dashboard. Some of the...

Aug 2020
 Helpful

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Director

Technology

Some of the headers don’t take us where we need to go. The content is usually okay, but the...

Aug 2020
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Director

Other Observations & Comments

Whenever we want data or lists, we essentially have to order them via our project manager. Then,...

Aug 2020
 Helpful

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VP/Other Executive

Future Outlook

Anything could change, but right now, Carrot Health really functions as our analytic partner, and...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would like to see more robust mapping capabilities within the platform. I feel like the mapping...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I think MartketView is relatively easy to use. The user interface is good. There are drop-down...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

I do very little work with the phone and web support, but I do have a success manager, and we meet...

Aug 2020
 Helpful

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VP/Other Executive

Relationship

Some vendors lose energy after they get the sale, but that is not Carrot Health. I have gotten the...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I think the system could be simplified when applying filters. We have some custom models, and if...

Aug 2020
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