Commentary Summary
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User Commentary
Relationship
Unite Us has been very responsive. They help us understand how Insights fits into the overall Unite...
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Loyalty, Relationship
Unite Us is not delivering anything new at this time. They are still trying to figure out their...
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Relationship
Since the acquisition, things have stayed the same for the most part. Unite Us has let a few people...
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Relationship
Unite Us has a vision, but they don't openly communicate it unless we provide a suggestion to them.
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Loyalty
We have been going through a process to determine other opportunities in the field, and when we have...
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Relationship
Our account representatives and customer-experience individuals from Unite Us are very great at...
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Operations
When new individuals are onboarding with our organization and becoming first-time users of the...
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Loyalty, Operations, Product
Unite Us had a pretty significant changeover with the whole system and its layout in a certain time...
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Product
We have submitted a significant number of suggestions to Unite Us for how we would like things to be...
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Loyalty, Relationship
Back when they were Carrot Health, the vendor was a small organization. They were a lot more open to...
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Relationship
When the vendor was still Carrot Health, we had a lot of transparency with all levels of the...
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Product
Insights has a great feature where on every dashboard we open, there is a pop-up that gives us a...
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Relationship
Whenever we have an issue or a delay, we can escalate things very quickly to Unite Us and can get on...
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Relationship
Sometimes Unite Us is a bit reactive instead of proactive to things when issues arise.
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Relationship
I would recommend Unite Us, and I think the main thing that I would say in terms of being successful...
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Loyalty, Product
The data stream integration into disparate data sources is difficult. Prospects and deduplication...
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Relationship
The vendor offers minimal proactive outreach. I think there have been some automated emails, but...
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Value
Unite Us' product is extremely expensive, especially considering the ROI, which has been moderate.
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Product
The Unite Us dashboard redesign has been clunky and not very seamless. The products are difficult to...
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Operations
The training from Unite Us was poor after the go-live of one of our module dashboard updates. It...
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Value
Prices have gone up pretty significantly to make Insights out of reach for most people. That pricing...
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