Cerner Millennium PowerChart/CommunityWorks Clinicals
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
The CommunityWorks platform is not customizable enough. We get stuck in a box in certain...
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Cerner does not give us a full product with each solution. The solutions are limited. To get full...
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We had to develop internal training methodologies because we didn't feel like there was a great...
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Every time Cerner upgrades the product, we have to go through more clicks to get where we want to...
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When we first went with Cerner, their big mantra was about the power of having one EMR that could...
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We have had a long-term relationship with Cerner, and they have been pretty good.
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When we onboard new physicians, the vendor gives us training. The training is still very bulky...
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There were no best practices put in place on the system. The vendor rushed the system out. They came...
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Other vendors are having to compensate for Cerner’s lack of integration, not the other way around.
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The system has basic packages. The vendor gives us the pricing and shows off one thing in their...
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The system does work really well. It would be a lot easier if the system were customized to work...
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Cerner has had a lot of turnover, and their responsiveness has definitely been impacted. That is...
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Personally, I like Cerner. I hear Epic is better. If a certain facility switched to Epic, we would...
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The only time I see Cerner empowering us to share information electronically with other facilities...
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Cerner didn't do quite as well with training as our other vendor. Cerner could have stayed around a...
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When we have issues, it takes Cerner forever to fix them. Sometimes, they can't fix something...
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The system has a pretty steep learning curve. The vendor could improve that.
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Cerner is always changing and upgrading their systems. CommunityWorks Clinical Suite is pretty vital...
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Cerner's phone and web support people could improve the timeliness of their responses. Our...
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We are a longtime Cerner customer and have been satisfied with Cerner’s product.
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We have had a couple of glitches with Millennium PowerChart that we haven't known about.
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Cerner’s support people work very well with us when we have server issues. They are proactive and...
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When we get an agreement with Cerner, we have to do a lot of haggling. The vendor puts everything in...
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Cerner has a robust upgrade team. We are doing some work with that team, and our last upgrade went...
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Millennium PowerChart presents a vast amount of information to the end user. When users first look...
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We work with an executive who either comes on-site or meets with us regularly. They advocate for us,...
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Our product is solid. Our experience with Millennium PowerChart on the inpatient side is much better...
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After the original training, we had very little optimization training. Many times, things change,...
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If Cerner would be more open about listening to their customers, that would help them immensely....
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Cerner’s customer service is not where it needs to be, and Cerner isn't investing any time or money...
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Cerner does not do well with keeping their promises when it comes to timelines for projects. They...
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We have to build the database within the product, and we have had multiple problems with that. We...
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Cerner’s interoperability is very quirky. All of the nuances and things that we have to do to make...
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Depending on what level of security we have, we may or may not have to get more security, and...
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The product is not user friendly. The navigation is very time consuming, and the product isn't...
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The system is so sophisticated and complicated that we have adoption challenges. If we don’t use the...
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We are looking forward to seeing our familiarity and competence with the new technology platform...
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We would like the vendor to provide awareness of what is available within their system and what is...
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We have agreed to partner with Cerner’s upgrade center managed services, and that contract is going...
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Our integration with Cerner is slightly better than normal. We have some additional goals, and we...
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We have a solid support team from Cerner. We have had zero unplanned outages, and our upgrades have...
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Millennium PowerChart works well and as designed. We are expanding the EMR into more facilities and...
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The folks at Cerner are listening to us and the challenges we present to them. We can influence...
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Cerner seems to be primarily focused on the acute care market, so we are making a huge impact with...
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I have to go to third parties to get basic things done in Millennium PowerChart. Cerner reaches into...
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Cerner needs to get back to the core functionality of what an EHR system should do for nurses and...
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Cerner nickel-and-dimes us. They are the worst. They would charge me for a thumbtack if they could.
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The best thing about Millennium PowerChart is that it integrates the ambulatory and acute care...
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I wouldn’t buy Cerner's system again because I love Epic's system. I am not sure where our...
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Our interactions with Cerner have been satisfactory, but I wish Cerner would turn issues around more...
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Cerner needs to keep an eye on the ease of protocol development. That is an area where Cerner's...
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When we did our last upgrade with Millennium PowerChart, the system downgraded a little bit with...
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Millennium PowerChart may have some deficiencies, but it is working very well despite those. The...
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Millennium PowerChart is consistent with industry standards. My nurses are very pleased with it. We...
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We have to train our people in-house. We can't do training through Cerner. Cerner just gives us...
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I think that Millennium PowerChart works as promoted. The product drives measurable outcomes, but it...
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We do a lot of customizations to Millennium PowerChart, but there are some parts of the system that...
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There are some upgrades coming for the system that I hope will simplify its charts. There are also...
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Millennium PowerChart became easier to use once we got used to it. It is a little more streamlined...
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Searching for certain things in Millennium PowerChart takes a lot of work. We can't just type...
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We have to go through our IT department if we need something from Cerner, but Cerner usually...
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I think that our satisfaction with the product will increase in the future because the vendor will...
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The biggest challenge is Cerner’s turnaround for implementing enhancements. It seems to be slower...
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I am sticking with the solutions I have because there is not enough alcohol in the world for me to...
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We were not confident that Cerner's revenue cycle solution is integrated with the clinical piece....
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We are totally a Cerner shop. We are invested in Millennium PowerChart, and we are trying to make it...
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EMRs place a very real burden on providers by distracting them from the business of taking care of...
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We have more flexibility when it comes to doing things in Millennium PowerChart than we do in other...
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There are some very basic functionalities in Millennium PowerChart that don't work well. We use...
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The product has a family history tool that is shared across our organization. That is very...
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Cerner is pretty responsive. We feel like we are a constant development partner for Cerner.
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Cerner has a tendency to charge for things in an à la carte way. We have global contracts for...
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There is too much data that comes through the system half-baked. When Cerner helps us build, they...
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The change in Cerner's leadership people has been phenomenal. That change is the best thing since...
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Within the product, there are no places for patient stories. It is hard to curate a good summary...
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Unfortunately, with all of the customization that is possible in the product, we always have to be...
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I don't recommend Millennium PowerChart to anybody. It is okay as a lab product, but there is a...
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Generally, our internal team takes the first call when we have issues. If that team can't resolve...
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Cerner's system is very robust, so we have a lot of options that we didn't have in our previous...
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I liked the meaningful use reporting that our previous system had better than the meaningful use...
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Cerner is constantly enhancing their platform.
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There has been some turnover within Cerner, so when we have issues, we might wait longer to have...
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There are benefits to using the system, but there are also drawbacks. One benefit is that when we...
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In the beginning, Cerner did a pretty fair job of training us, but when new releases are coming out...
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One issue that we have had with Cerner's implementations is that they have too much flexibility....
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Millennium PowerChart is flexible in some areas, but it is inflexible in others. That inflexibility...
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Cerner’s CommunityWorks environment allows organizations like us to have one of the top EMR...
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I would like Cerner to better monitor state and federal regulations as they apply to quality...
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CommunityWorks Clinical Suite is complex because healthcare is complex. For brand new users who have...
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I would buy Millennium PowerChart again. The product does what it is supposed to do, though not...
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Cerner’s charges are fine for the core technology pieces. We get a fair price for value there, but...
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Cerner needs to work on the UX design of Millennium PowerChart. It is getting aged, is not...
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The core issue with support is Cerner doesn't have the right number of resources applied, so they...
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We put a lot of information into the system, but that information is really fractured. It would be...
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Our EHR doesn't incorporate a lot of things that are common sense from an end-user perspective. EHRs...
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Using the system's charts is definitely better than using paper charts. I would highly recommend...
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The vendor sells their product in different formats. Every time we try to add something on or make a...
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We have a lot of in-person trainers, and their training is effective. Cerner has done a good job of...
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Cerner is proactive because they reach out to us about new add-ons.
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Interoperability with Millennium PowerChart is excellent. We can connect with multiple sites and...
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Cerner stays on top of regulatory requirements. They seem to be one step ahead. Sometimes they are...
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As clients, we would like to see more information from Cerner in terms of issues being seen. We have...
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There are a lot of optimizations and upgrades that need to happen in Millennium PowerChart for it to...
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One of our challenges is with Cerner not keeping all their promises. We have had challenges with...
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Nurses would like the EHR to be more clear on what is expected in terms of documentation. The...
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I would like there to be more robust reporting options. There are a lot of options, but a lot of...
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Our EHR doesn’t communicate with anything. It doesn’t communicate with other Cerner hospitals in our...
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Cerner delivers new technology if I pay for it. The fact that we can’t afford the upgrades is the...
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Cerner’s EHR is definitely better than our last system, and the providers that I onboard are happy...
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CommunityWorks Clinical Suite is a great benefit to us because there is so much support, but some of...
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I have never felt that accessing a higher-up in the chain has gotten me where I have needed to go. I...
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For the most part, the system is pretty easy to use. It is easy to find orders in the system. It is...
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Sometimes the system can be a little slow as far as connectivity goes. We have also had difficulties...
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In some ways, we have really enjoyed Cerner, and we are happy with what we have purchased, mainly in...
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We are really frustrated with the CommunityWorks model in general. I don't think that during our...
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When we want changes made in Cerner's system, we have to enter tickets to Cerner's AMS help desk,...
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We have all different types of people working at our organization, and we don't have positions...
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Cerner's system is not intuitive and is complicated. I can't give a user a username and password and...
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I really liked our implementation team, but for ongoing training from Cerner, we are left to our own...
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Cerner is delivering new technology, but they don't deliver anything without putting a price tag on...
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Across the continuum, our staff members have issues with how Cerner works, especially with the...
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During the demo, no one picked up on the workflow issues. Cerner’s people only showed us the end...
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Millennium PowerChart has been very different than the Epic system I used previously. Cerner and...
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Cerner does their best to charge us as much as they can for every little thing.
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Cerner's executive involvement has gotten better.
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We did all we could do to track down someone from Cerner who was empowered to solve our problem. We...
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Cerner has been a nightmare. We tried to implement their product across the entire health system,...
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We get the out-of-the-box package from Cerner, but if we ask for anything else, they say that they...
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Cerner was present for the implementation, but they weren't terribly helpful. We felt like there...
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The product doesn't do everything we thought it would do, but it functions. Our future satisfaction...
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We are losing money in uncaptured revenue. Cerner sold us all kinds of bells and whistles on the...
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There are a lot of places in the product where we can duplicate documentation. When we are trying to...
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We are moving forward with integration and interoperability. The doctors are now doing their things...
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When the vendor shows us a demo of the product, they say the functionality can make sugar and...
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The system functions about 80% of the time, but something falls out and the system stops working...
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We are on the upswing with Cerner. We are piloting some things that have a lot of potential. We are...
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Driving best practices with Millennium PowerChart is difficult at times because there are too many...
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Cerner absolutely brings forward and produces new software solutions. Millennium PowerChart does a...
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Having a seamless patient story is important. Pulling everything together in one place is sometimes...
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Cerner has offered us quite a bit of integration and interoperability. We feel like we are well supported....
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We have some limitations with using CommunityWorks Clinical Suite, and I think that is largely...
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During the go-live process, Cerner provided absolutely fantastic support. After the go-live,...
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We had a situation with Cerner where we had quite a bit of difficulty getting executive involvement...
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Cerner can get us pretty much everything we want, but their pricing is just outrageous for adding...
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Like any big change, the effects of Cerner’s acquisition won’t be felt right away. All the people...
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We don't deal with Cerner directly. When we have an issue, we contact the host, and they are the...
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The ease of use varies, but it varies depending on the age of the nurse that is using the EHR....
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Cerner has a solid KPI dashboard called Lights On Network. That dashboard gives us some excellent...
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I would recommend CommunityWorks Clinical Suite for inpatient care facilities more than ambulatory...
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Cerner keeps their promises, but sometimes things are delayed for more than a reasonable amount of...
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We have had mixed experiences with implementations based on resource constraints. Some...
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Resourcing from Cerner has been super challenging. Cerner has a very short bench of interoperability...
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The quality and stability of the product are good, but the product’s usability could use an uplift....
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The product requires a lot of clicks. That is mostly because of regulatory pressure. There have been...
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The good thing about CommunityWorks Clinical Suite is that Cerner does a great job keeping up with...
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Most of the proactive service that Cerner provides is for their hosted infrastructure rather than...
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Cerner provides a subscription model for their EHR, and they want people to stick to that model....
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Millennium PowerChart is the application with the single biggest group of support that we have. But...
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I don’t hear complaints about Millennium PowerChart unless something doesn’t work, or our staff...
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I don't know how much of the issue is Cerner versus the way that we are using Millennium PowerChart...
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I am disappointed with Cerner in terms of them keeping promises with Millennium PowerChart. I keep...
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The last implementation process and the upgrade process we did with Cerner did go well. But we were...
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The vendor does not keep all of their promises. We were promised a workable ambulatory product for...
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We have an alignment agreement with the vendor, and there have been a couple of things that the...
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I see the invoices for the system, and I do feel like Cerner charges for pretty much every little...
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I often feel like we take our workflow and best practices to Cerner more times than not. I don’t...
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For the most part, the system works as expected, but I don’t think it is perfect. We have been able...
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Cerner has really dropped the ball. There were some things we needed as soon as possible. We were...
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Our executive support from Cerner is basically nonexistent unless we are getting ready to renew our...
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On the clinical side, our issues are with the loss of functionality where Cerner takes away...
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Cerner really tried to do a good job with the COVID-19 pandemic, but now we are seeing some big...
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Millennium PowerChart has not met our needs in the ambulatory space, and the vendor has not been...
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I don’t know how the acquisition of Cerner is going to impact us. My hope is that the acquisition...
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Cerner lets us know about things other customers have, and we have pretty high-level executive...
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Overall, we are very pleased with the system. It is pretty user friendly, and our clinicians do well...
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Documentation would be a true asset in Cerner's product. Many times, nurses and providers are asking...
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There is sometimes a delay with the vendor's support team when we are logging service requests. If...
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Often, as the vendor identifies areas of concern, the vendor sends out notifications to give us...
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The vendor often identifies things that could be impactful for clinicians and would be important to...
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A lot of times, the vendor's sales pitch doesn’t always match what is truly available in the system....
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From a training perspective, the vendor needs to engage a little earlier in developing the skill...
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There is sometimes a bit of a disconnect when it comes to integration. Things don’t always flow...
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I have had a long career and have been responsible for many systems. All the systems deliver the...
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Our group struggles with the medication reconciliation. It seems to be a rather clunky process for...
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One of Cerner's executives is really personable. They have met with groups of physicians and toured...
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I don't see the integration between Oracle's ERP system and Millennium PowerChart becoming better...
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Oracle can't help Cerner with their revenue cycle, so Cerner is on their own for that. However,...
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We wonder whether Cerner will have to do retention programs so that their talent doesn't flee. When...
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I enjoy using and working with Millennium PowerChart. It is a stable platform.
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Cerner needs to update Millennium PowerChart. The GUI looks old, and some features are becoming...
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Cerner is good with interoperability and has a lot of options there, but they need to improve their...
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My main issue with Cerner products is that Cerner's support has dropped off the face of the earth....
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Our organization has a contract with Cerner for support services, but Cerner gets around that by...
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Cerner is really struggling to manage the solutions on their cloud infrastructure. We have discussed...
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Oracle brings technology experts to the table. That is helpful. I don't have any concerns about...
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I have heard about why Oracle's acquisition of Cerner will be good for Oracle, but I haven't heard...
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Cerner doesn't like the results that they have been getting, so they aren't doing KLAS' customer...
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Cerner's clients could really benefit from a forum. Their clients may meet occasionally, but those...
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Lights On Network is pretty good. A bunch of organizations signed up for it. I would like Cerner to...
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Oracle is a world-class software developer, so they won't develop fragmented solutions. They might...
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I don't like that Cerner puts us on a hosted server with several other hospitals. When Cerner...
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We do have to pay extra for certain functionalities. However, what Cerner charges and how they do it...
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We had a poor experience with Cerner's training and implementation due to the COVID-19 pandemic and...
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I like how easy the solution is to use and the way that it integrates with our clinic. It requires...
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Most of our providers like Cerner's system. It is an upgrade in terms of functionality from other...
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Cerner’s service could be better if they actually provided service. We do not get service in a...
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The product is improving. Cerner has really taken feedback from clinicians and is trying to improve...
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Sometimes, Cerner’s tools are very complicated and busy, and that causes clinicians to miss data....
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Every time we need to interface another vendor's system with Millenium PowerChart, Cerner charges us...
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Cerner has a standard platform across all organizations. The system is all for one and one for all....
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The product stalls and is clunky. It isn't maintained, or at least our installation isn't kept up to...
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To contact support, we place a phone call, and the issue has to go to the Cerner team, but we are...
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I can't recommend the product to others. If an organization gets Cerner, I would tell that...
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One of our issues is that we have never had a standard Cerner installation. We always customize the...
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When we have issues with transcription accuracy, we always get an excuse from Cerner, such as us not...
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Because of the way the contract is set, any fix is a charge item and takes forever for Cerner to do....
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The product is cumbersome and isn't easy or fluid. Using the system isn't like downloading an app on...
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The product doesn't support integration. It has very slow interfaces between the laboratory and the...
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I feel like Cerner has lost their vision as an organization. Their decision to move to RevElate is...
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In terms of implementations, Cerner could help clients more if they would take all of the...
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Millennium PowerChart gives us a lot of flexibility. The ease of use depends on how we implement the...
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I think that Cerner is feeling the same staffing issues that everybody has been feeling in the US,...
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Cerner tries to get out there proactively with customers, but Cerner provides more of a sales pitch...
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We are nearing the end of our contract with Cerner, and if we want to make a change, now is the...
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Oracle’s acquisition of Cerner could be really good, but it could also go the other way. We just...
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Cerner is just too big. They make promises sometimes and then are unable to keep those promises.
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An ongoing issue with Cerner is that everything we do requires an uplift and a fee, even if we are...
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It would be nice if Cerner had some sort of curriculum, like a certificate that says what training...
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Since we have had the Cerner system, we have noticed that they have had problems with code. Every...
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Cerner has had a round of layoffs, and support has really declined lately. There are so many things...
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Millennium PowerChart is extremely outdated and a little difficult to use. I have been using the...
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The system lacks functionality. Cerner has been lagging behind their competitors in the market in...
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The system is intuitive and easy to use, but we have a problem because the system doesn't have what...
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Our main representative is very effective, and they do what they can. If anyone can get us through...
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We are required to do a lot of things because of regulations and requirements, but the system seems...
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For the most part, Millennium PowerChart worked well for us. We have had challenges with it here and...
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We have Cerner systems across the board. That has been fantastic for us because we can integrate the...
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We are frustrated with things from a governance perspective. We used to push the envelope with our...
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Some of Cerner's challenges are with their IT work, structure, and support. Those areas haven't been...
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We have to pay for any training we get from Cerner. Cerner should make sure everything is built...
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Once we get our service requests into Cerner, the support seems to go pretty well. But we have to...
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I wouldn’t buy Cerner’s system again if I had a choice. I wish their product were better. We have...
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If I could make the decision and had all the money in the world, there is another EMR aside from...
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I don't really think Cerner keeps their promises. They have come around recently to readdress a lot...
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Some people may have a different opinion, but I think we receive our money's worth from Cerner....
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Although we can modify the product somewhat, I like that we can't completely customize it to get us...
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I like the integration of all our Cerner products together.
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In general, EMRs make clinicians feel like they are more of a burden than a help. If they were...
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The most limiting factor of Community Works Clinical Suite is that we don't have complete access to...
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Millennium PowerChart is a good clinical system. We are to the point where we need to decide whether...
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Millennium PowerChart's strength is the order sets. I like the robust power plans that we have; they...
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Cerner promised that we would have a couple of reports at the go-live, and we have those reports...
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We have several examples of when Cerner wanted to charge us for something that we didn’t feel we...
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Cerner certainly needs to work on functionality in a certain area of care. Orders are very...
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We have an assigned support person who is proactive. If we have issues that require escalation, we...
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Cerner provides lots of education on their website. There is so much information that it is almost...
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The things that are going well with the system are communication and the ease of logging in. When we...
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Cerner's application management services has oftentimes been abysmal. There have been lost tickets,...
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