Cybersecurity Is Critical in Today's Environment
Cerner Millennium PowerChart/CommunityWorks Clinicals
Filtered view: All
Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
User Commentary
VP/Other Executive
Cerner's products are costly. Cerner charges for every little thing. We bought Millennium PowerChart...
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VP/Other Executive
Cerner is our bread and butter. We are most pleased with how they keep up with the regulatory...
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CIO
We do our own training for any new employees, but Cerner trains us on any new things that come out....
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CIO
Cerner does a really good job. The EHR is their bread and butter. They have clinical leaders in...
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Manager
The Cerner person who works directly with our department is very responsive.
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Manager
Millennium PowerChart is not user friendly in terms of training new providers and getting them...
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Manager
Nothing has changed necessarily in Millennium PowerChart to make me dissatisfied, but with respect...
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Director
The solution is very flexible. It allows us to tailor assessments and notes. We like how easy its...
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Director
We can develop forms and assessments in the system for our documentation. We have created a few...
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Director
Cerner's registration tools have really benefited my staff members because they cleaned up our...
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Manager
Cerner doesn't do trainings for our superusers. I wish they would offer more training so that we...
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Manager
I like the tool overall. Millennium PowerChart is fine, and it gets the job done. The system is easy...
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Director
Our CommunityWorks Clinical Suite project has been a disaster. We were working with a consulting...
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Director
The vendor doesn't know how to handle some of the things that we do. We have tried to do certain...
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Analyst/Coordinator
There is too much pointing and clicking in Millennium PowerChart. We have to go through a lot of...
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Analyst/Coordinator
I know that Cerner takes their support seriously, but there are times when some requests take a...
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Analyst/Coordinator
There are a lot of things that other organizations are doing with Millennium PowerChart that we...
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Analyst/Coordinator
I would tell others who are looking at the solution that there are probably better options out...
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CNO
Cerner has been very willing to allow us to customize things over the years. Ultimately, that meant...
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CNO
The documentation is pretty clunky. One section of the nursing documentation doesn’t connect to the...
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CNO
The system is an electronic documentation system, so that is what it does. It is better than paper.
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Manager
Cerner got the short end of the stick when we were choosing a new EMR. We were most familiar with...
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Manager
I appreciate the product’s ease of use. I appreciate having the latitude to make the changes that I...
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Manager
In the past, physicians were not as satisfied with the product as they are now. That was possibly an...
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Manager
Our physicians want fewer clicks and more user friendly, intuitive, and Apple-based keyboard functions....
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CNO
Despite our efforts to upgrade over the last few years, the system just doesn’t have the kind of...
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CNO
The biggest gap is the lack of access to data that helps us understand capability. The system just...
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Manager
Recently, another organization with a different EMR got hacked. It is nice to have the Cerner system...
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Analyst/Coordinator
Cerner is really hit or miss with their support. But I have come across some really great Cerner...
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Director
CommunityWorks Clinical Suite is a good product. The only drawback is that everybody on the same...
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Director
The system is pretty easy to use. I work at another hospital, and we pretty much taught ourselves...
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Director
We are nickel-and-dimed. We have to pay for different things that are added on.
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Director
I talk to the executives. Our host knows that we are looking at other products in the long term, so...
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Analyst/Coordinator
I don't hate the product, but I don't love it. The EMR isn't bad because it offers a lot of good...
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Analyst/Coordinator
I like the MPages and Dynamic Documentation note templates. We have some really nice workflows.
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Analyst/Coordinator
PowerChart is sometimes a bit hard to maintain because there can be so many moving parts, and when...
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Analyst/Coordinator
Sometimes we think there is a change coming from Cerner, and then it turns out to be something that...
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Director
COVID-19 made implementing and training very challenging. Cerner wanted to do everything remotely. I...
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Director
Moving from several EMR systems to one Cerner system was a success for us. It was important for us...
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Director
We surrendered a lot of our control to Cerner when we moved to CommunityWorks Clinical Suite. We can...
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CIO
Cerner has gotten much worse since COVID-19. They have not been responsive, and we continue to see...
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CIO
I was told it would take many months for a simple lab interface. That shows how stretched Cerner is...
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CIO
The hosting used to be really excellent, but it is not as good now. In recent months, we have had...
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Director
Every time we need professional services to do something for us, Cerner is going to charge us for...
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Director
The software can be pretty buggy. We were supposed to have software that works, and it doesn’t. We...
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CFO
We seem to be able to do a lot ourselves on the clinical side, so having to reach out to Cerner to...
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Analyst/Coordinator
Our workflow has turned around multiple times. Cerner continually optimizes. That is probably a...
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Analyst/Coordinator
The CommunityWorks model is there to support us. We have to be involved. The model is very...
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Manager
I don't believe that Cerner charges for things in CommunityWorks Clinical Suite the same way that...
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Manager
Cerner is trying to get out and deliver things on the clinical side. Even with the COVID-19 pandemic...
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Analyst/Coordinator
When we started, we had to use downtime to do code upgrades. But now, we don’t need planned...
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Analyst/Coordinator
The host is so fast at fixing downtime issues. They don't fix the issues instantaneously, but they...
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Analyst/Coordinator
There are some things that we are charged for, but there are other little things that we are given....
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Analyst/Coordinator
Cerner should work on continued cost control and regulatory compliance. They could listen to their...
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CMIO
Cerner has an integrated delivery model platform so that we can connect across venues of care. The...
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Director
Overall, the Cerner experience is very good. We have several solutions that we have purchased, and...
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Director
Our relationship with the vendor has been very good. We had a turnover in our customer service...
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Director
The vendor offered us a script-writing tool that they were going to sell us. We didn't move forward...
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Director
The system requires a lot of clicking and navigating of the different screens. I need to ensure that...
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CMIO
We are implementing a model, and we expected multiple solutions to be fully integrated into one...
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CMIO
The vendor has a lot of new technology in their stock room.
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CMIO
In different ways, the vendor is helping drive outcomes for us. The interoperability and quality are...
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CMIO
What the Cerner system lacks in terms of outcomes is that there is a critical missing piece in...
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CMIO
The model requires a lot of effort on our end. If an organization doesn't want to hire a lot of...
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VP/Other Executive
Millennium PowerChart has done most of what it is supposed to do for me. Its biggest advantage is...
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VP/Other Executive
When we have to do order entries in the system or put in notes, my clinicians and I find the EHR...
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VP/Other Executive
With Cerner, we get a lot of charges related to trying to revise things. I am often told that we...
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VP/Other Executive
When Cerner rolls out an upgrade, it usually sticks. We usually don't have to roll it back. That...
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VP/Other Executive
Cerner's support for integration is very poor. Often, when new software comes in, we have problems...
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VP/Other Executive
We had someone from Cerner visit us at one point, but if I had my way, it would be mandatory for...
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VP/Other Executive
Cerner's tangible outcomes are very poor. We are in the hole because of their billing. Billing has...
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COO
In a recent conversation with a physician, they stated that it would be very difficult to go back to...
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COO
There are still a lot of opportunities for us to work with Cerner to simplify Millennium Powerchart....
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VP/Other Executive
I feel like we are receiving a state-of-the-art software solution delivered to a smaller community...
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VP/Other Executive
The overall total cost of ownership of Cerner is quite high. We pay for what we get.
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VP/Other Executive
I have noticed a bit of a fundamental shift from Cerner in the past few years where they have been...
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VP/Other Executive
Cerner’s support arm has been somewhat frustrating to work with. They are very queue and metric...
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VP/Other Executive
Cerner does have a client executive assigned to our account, and they are very active in the...
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Analyst/Coordinator
We bought CommunityWorks Clinical Suite and came to find out that a lot of the people who are in our...
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Analyst/Coordinator
A lot of times, we have to follow Cerner's format in terms of how things are set up, and the...
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Analyst/Coordinator
There are things that we thought we had purchased, and then now, as a growing facility, we are...
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Analyst/Coordinator
When we have upgrades, we always have to call in someone, and we have a person from Cerner who...
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Analyst/Coordinator
The whole go-live was a mess. We had a lot of mismatched things for charges. We have difficulties...
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Analyst/Coordinator
We thought we were going to get more support with the solution. We have had some issues on our...
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Director
We usually stay a version behind. We don't stay up to date. That way, all of the bugs are hopefully...
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Director
Overall, I think Cerner tries. They are very proactive, and they listen. But logging service...
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Director
With Millennium PowerChart, we bought our package, but any time we want to expand it and add a...
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Director
Cerner is not good at explaining things during the implementation, and we have to build a lot and...
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Director
Millennium PowerChart functions really well. We have actually optimized it and used it in ways above...
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Director
Millennium PowerChart only interfaces with other Cerner products, and it does that well.
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Director
Millennium PowerChart is just very complicated, and there are a lot of moving pieces and parts, so...
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Director
The CommunityWorks model uses a train-the-trainer approach. It is expected that we do the work to...
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Director
In our previous system, we could chart a lot of things by documentation; we would use a form. In the...
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Director
There is a sales order for everything that we need for the CommunityWorks platform. Cerner...
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Director
I need some integration pieces that are taking a long time to be delivered. I wouldn't recommend the...
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Director
There is more than one way to do things in the CommunityWorks platform, and users always find the...
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Director
Some Cerner people and teams are proactive, but most aren't. The problem is that every support...
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Director
Compared to what we were doing before, the CommunityWorks platform is a different delivery. There is...
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Director
Once we decrease our number of issues, my satisfaction with the CommunityWorks platform will be better....
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CMIO
We do a lot of customization work in Millennium PowerChart. We are able to do some nice work, and...
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CMIO
Years ago, when we selected Cerner's system, there was no other option. We did an RFP, and another...
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CMIO
We are feeling nickel-and-dimed more so now than we felt a couple of years ago. We could spend every...
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CMIO
We got excellent support from Cerner during the pandemic.
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Manager
We love that the outpatient clinic piece is so integrated with the inpatient piece. Having one...
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Manager
It takes an extremely long time to get our issues corrected, and we often don't get timely updates...
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Manager
We really feel that some of the things that Cerner is requiring us to pay extra for should have been...
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CEO/President
We plan to keep this product long term. We are pretty married to this product. The whole nature of...
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CEO/President
As far as whether the vendor keeps their promises, I would lean toward yes. Sometimes it is hard...
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Director
With Cerner's system, our clinical side is better than what it was with our previous product. We had...
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Director
Cerner is really good at taking the physician experience very seriously. Some people would call...
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Director
For the most part, I don’t regret going to Cerner. It was the right decision for us. The...
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Director
While we were looking at Cerner, they reached out to us with a deal that knocked a very large...
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Director
When we need to make a change, the end user has to go out to all other clients on the same domain...
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Director
We really work toward making the vendor a partner in the business, and a lot of that depends on our...
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Director
We are generally happy with the solution. However, there are some concerns about the ability to do...
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Director
Cerner ultimately keeps their promises and partners with us. They help make changes, but that...
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Director
There are 100 ways to do the same thing in Cerner's system, so it can be super confusing to get to...
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Director
One of the pros of using Cerner's system is the fact that we can adapt some things that the vendor does....
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Director
I would hope that my overall satisfaction with Cerner would go up over the next 12 months, but there...
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CIO
We are always hearing about how Cerner has moved to a single-contract price that will stop the...
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CIO
With all of the issues that we have had over the last few years, especially with the system's...
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CIO
The solution's overall benefit for our organization has been positive. We wouldn't buy the solution...
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CIO
We expected that Cerner would have a better approach with Nuance so that their clients wouldn't have...
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CIO
Cerner has improved overall in the last year, and I expect that they will continue to improve. Our...
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Director
In truth, Cerner's solution compares nicely with other big EMR systems on the care side. It works...
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Director
Millennium PowerChart is not good on the business side. It is an immature product that should be...
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Director
Cerner needs to do better at training their own employees. They need to have some sort of...
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Director
The clinical side makes it hard for our financial folks to find the things they need when the...
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Director
Recently, Cerner completely changed their communication about a certain thing, so there is a lot of...
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Director
During our contracting process, our Cerner client representative was very proactive and engaged, but...
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Director
It has been excruciating to be the liaison between our users and Cerner. I used to be a big...
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Director
Cerner doesn't provide any ongoing training. They make changes and send out PowerPoint slides for...
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Director
Cerner made a huge change on a process that we had used for years. That process was one of the...
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VP/Other Executive
If we were making a purchasing decision again, we would do our due diligence and evaluate the...
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VP/Other Executive
I have formed a partnership with Cerner. They have made promises to me, and they have kept their promises....
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VP/Other Executive
I have been very pleasantly surprised at how Cerner has handled integration and interoperability. We...
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VP/Other Executive
Cerner needs to simplify and elegantly redefine how information is shown to providers and staff....
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Manager
Sometimes we get those bad representatives when we call support where we have to struggle a little...
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Manager
CommunityWorks Clinical Suite is just as complicated as any other EMR, but some of the portions are...
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Director
Millennium PowerChart has been a good product for us. Our implementation and go-live went well. This...
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Director
Cerner recently let some employees go, and our dedicated account representative was one of them....
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CIO
If someone were to ask me whether Cerner avoided charging, I would say definitely not. They stick us...
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CIO
Our physicians would probably give Millennium PowerChart a negative score. We have done so much to...
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CIO
Cerner was very angry that we didn't go to their newer Dynamic Documentation, but our way of doing...
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CIO
We recently did an upgrade, and it went as well as Cerner's upgrades can go. There are always...
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CIO
Cerner told us that they could only address one issue at a time when we reached out to them because...
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CIO
Cerner did a hatchet job on me, and I won't ever recover from that. That has caused us to be very...
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CIO
Cerner's Achilles' heel is their lack of revenue cycle. Cerner will not have that any time soon. We...
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CIO
We did a cost analysis, and Cerner is more backloaded than other EMRs like Epic. Epic's EMR is...
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CIO
If we started over today, we wouldn't split clinical and financials. Instead, we would go with a...
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CNIO
The costs are all negotiated up front. I am not really involved in the charging, but I don’t hear...
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CNIO
We have engaged with Cerner to help us modernize and optimize the system. We are just starting that...
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CNIO
Cerner is doing well with delivering new technology to meet our needs. They are very strong in the...
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CNIO
The executive involvement is very high. There are multiple opportunities for our executives to meet...
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CNIO
Cerner is strong with integration and interoperability. They stay on top of things and are ready...
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CNIO
This past year, Cerner has worked really hard on the pandemic issues and has tried to come up with...
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CNIO
The product isn't perfect, but the quality is very high. Most clinicians, nurses, and providers...
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CNIO
No specific functionality that we are lacking is popping into my mind. I just know that there are...
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Analyst/Coordinator
There are always flaws and things that need to be a bit more streamlined. We would like the system...
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VP/Other Executive
I would not go with Cerner again. It takes forever to get anything done and to have any requests...
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Director
Millennium PowerChart has limited integration with our virtual care platform, but we want to fully...
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Director
Millennium PowerChart requires a lot of clicking through different menus to get to the pages that we...
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Director
With every new upgrade, Cerner is going in the right direction. We just have to wait and see about...
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Director
I know Cerner takes support seriously. However, sometimes the support team takes a little while to...
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Director
I would tell a peer that there are probably better options out there than Millennium PowerChart. The...
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CIO
Cerner has made a lot of staff cuts and downsized their application management services (AMS)...
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CIO
We can really feel the lack of experience in a lot of the vendor's application management services...
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CIO
If we had to do the vendor selection process again, I think a competitor’s product would probably...
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CIO
Cerner nickel-and-dimes for sure. There is always a sales order for everything we ask for, even...
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CIO
Cerner’s communication on updates is not as seamless as we are used to. And we have had some issues...
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CIO
Some of the patient communication through the portal is a bit restrictive. We can’t send out...
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CIO
Cerner didn’t do a great job of training us or the IT staff. In terms of educating us on some of the...
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CIO
One of our biggest challenges right now is reporting. Cerner may have 400 reports out there, but we...
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CMIO
Cerner is very careful about making promises, so they keep them all. They don’t promise us...
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CMIO
Cerner is better at implementations than we are. They are pretty good. Any issues that we have had...
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CMIO
The initial training from Cerner is quite good. New employees come in and get a fantastic training...
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CMIO
Of all the vendors out there, Cerner is one that is much more open to interoperability. I have not...
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CMIO
I can text the people at Cerner who know answers to my questions, and they give those to me. We have...
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CMIO
We are given awareness of when there is going to be downtime. Cerner is very proactive about that....
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CMIO
We have had multiple changes when it comes to the Cerner executive who supports us. We have...
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CMIO
I would recommend Cerner to a similar-sized hospital, and I think it would be an excellent choice...
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CMIO
There are some people who are naysayers and expect the EMR to be more than what it is. I think for...
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CMIO
The dogma for 50 years has been the doctor documents every piece of a note,and everything is on the...
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CMIO
The future of medical documentation is not typing on a computer to write a note. It is some version...
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CMIO
Cerner's solution is easier to use than other EMRs are. It doesn’t have some features that another...
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CMIO
There is functionality I would like to have in the system, but Cerner is working on things and is...
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CMIO
Cerner's nickel-and-diming makes us crazy. The money is not as much of a problem as the product, but...
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CMIO
Cerner is a huge corporation; they hold a lot of hands to the fire. A lot of Cerner's energy is...
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CMIO
The system is okay. No EHR is easy. We are continually upgrading and taking patches. The vendor...
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CMIO
Cerner’s support is ineffective. At my level, they are unresponsive. I can’t get anybody to listen...
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Manager
It takes a while for Cerner to get things done. Cerner outsources a lot of their help, and that...
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Manager
The benefits of using Millennium PowerChart are the customization and the ease of access to all the...
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Manager
Millennium PowerChart is fairly easy to use. It is flexible. We are able to customize the system...
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Manager
I did most of the building in Millennium PowerChart, and I found the system to be easier than...
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Director
CommunityWorks Clinical Suite is probably the best EHR and clinical system that I have ever worked...
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Director
We are completely and seamlessly integrated with the solution without interfaces.
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Director
Small hospitals usually have the same needs as larger hospitals, but small hospitals get less from...
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Physician
We have made it past the product's setup. There aren't any bad surprises coming down the pike.
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Physician
The product was a little rough when we first got it, and Cerner made some promises that they didn't...
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Physician
We sometimes have a hard time telling what is going on with the solution's upgrades. When we get a...
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Physician
I would do a head-to-head comparison with Epic. Cerner's training is hard and isn't totally...
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Physician
The new tools that we are shifting to are easier to teach and learn and are more intuitive than what...
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Physician
We have a pretty good representative for help services, and they are our go-to person. We have a...
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Physician
The data that comes from outside organizations isn't as good as it should be. We have good analytics...
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Manager
The vendor's support can be both outstanding and terrible. We have one person in particular who we...
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Manager
The system works great, but one of the reasons it works great is because we spend a lot of time...
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CIO
Cerner’s products aren’t as strong as I need them to be. I have told Cerner that I don’t want to...
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CIO
Cerner announced that their CEO is leaving. It seems like they are keeping it low key. It was a...
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CIO
I would like to see Cerner bring disruptors like Google to the table in a better way and show us how...
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CIO
Cerner has many customers leaving, and it makes me question who will be with them in 10 years. I...
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Manager
The system is very logical, well organized, user friendly, and relatively efficient. The solution is...
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Manager
The vendor is struggling with some things, like junk warnings, but we have someone in our...
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Manager
One of the worst things about Cerner is that they use a proprietary database that is terrible. It is...
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Manager
Cerner tries to keep up with the latest technology. They have been prepared for all of the...
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Manager
The vendor's support people aren't all fantastic, but they do have some good people. We have a...
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Manager
There was a time when we were having some issues and Cerner's executives were very responsive. I...
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Manager
We paid the vendor a lot of money for this system, and my expectations were higher than what the...
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Manager
I know some organizations that are doing fantastic with this product, so whether I would recommend...
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Manager
The trainers that the vendor sent us were bad. The problem was more with their attitudes than...
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Manager
There are a few areas in the system that we thought would be better than they are. The vendor stays...
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Manager
The system's ease of use depends on whether its users are willing to learn. I taught myself a couple...
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Manager
We have a very good account representative who has done some very good things for us, but the...
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Manager
I think that things are going to be better with the system in a year. I know that the vendor is...
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Manager
Some of the system's areas are weak. A few of our departments are very unhappy with the product. But...
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CTO
Some of our people have used another EMR, and they feel that Millennium PowerChart doesn't do what...
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CTO
There have been many features added to the solution that we lobbied for and the vendor implemented....
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CTO
We have a partnership with Cerner, and we are regularly exposed to their executive team. However,...
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CTO
Something has clearly changed with Cerner in the last couple of years. They are now much quicker to...
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Manager
I like the system. It is easy to find things, and dropping the charges is nice. We never had that...
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Director
Millennium PowerChart is an intuitive product. However, we have some folks who struggle to get...
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Director
When Cerner sold us the product, they advertised on their website that their drug database would be...
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Director
We have a specialty package from Cerner where the specialty changes every week. There are new...
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Director
We have to ride Cerner to get them to do anything, and then they nickel-and-dime us on everything....
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Director
We are tied into a community platform with other hospitals, so we can't make any changes unless...
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Director
Cerner's drug information platform is very weak. There are databases out there from companies that...
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Manager
I have seen some other EHRs and really liked them. If I were building my own institution and...
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Manager
Millennium PowerChart is a package deal, so if we need support or service that is included in the...
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Manager
Besides the help desk people, we do have some Cerner contacts that are involved with the pharmacy....
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Manager
Everything has its flaws, but for the most part, Millennium PowerChart works as it was promoted. I...
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Director
Whenever there are quirks or issues in the system, we don't seem to get answers, and there often...
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Director
The solution is not meeting the needs of how healthcare is evolving. Nobody really realized we would...
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Analyst/Coordinator
Sometimes, Cerner gives us the runaround. It can be hard for us to get to the right people. It seems...<
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