Cerner Millennium PowerChart/CommunityWorks Clinicals
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Relationship
We feel like we are talking a different language than Cerner. They talk IT, and we talk medicine, so...
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ROI / Cost (care and feeding)
If we are measuring how long we spend in the EMR, then it is terrible. Cerner sends us reports of...
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ROI / Cost (care and feeding)
Cerner's system is wildly expensive, and it has a lot of problems.
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Other Observations & Comments
Cerner's system does get improved from time to time. There have been a couple of things that we have...
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Relationship
Cerner tries to work with us, but Cerner has given us enough headaches over the years that it is...
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Functionality and Upgrades
There is an old Cerner system and a new Cerner system; the system is a hybrid. In the old Cerner...
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Functionality and Upgrades
The training was fine, and Cerner does a pretty good job of keeping us updated. Whenever they make a...
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ROI / Cost (care and feeding)
Cerner's system is adequate. It does all the things an EMR is supposed to do. Cerner has not...
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ROI / Cost (care and feeding)
We would like to see Cerner be more efficient and have the EMR help us throughout our day. We would...
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Other Observations & Comments
We do not use Cerner’s support often; we have our local computer people here that help us, and they...
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Relationship
Cerner's system is a big ship to drive. Whenever we want to make a change, it has to be for a...
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Functionality and Upgrades
Cerner's system makes it really easy to find other records and other people's notes, and things are...
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Relationship
Cerner has not really made us any promises. It seems like the things we think are going to come...
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Functionality and Upgrades
The recent upgrades in Millenium PowerChart do not address our needs. The upgrades make things a...
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Relationship
I definitely feel like Cerner is a partner. I feel like we have a personal friendship with our...
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Future Outlook
We are having problems when we submit tickets because of delays. But I feel like the pandemic has...
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Functionality and Upgrades
My suggestion around the clinical side of Cerner is to beef up the long-term care workflows because...
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Implementation and Training
When we went live, we did everything with a big bang, and I was very skeptical about how that was...
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Functionality and Upgrades
The EHR is doing fairly well. Before, we were really fragmented because we were using different...
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Functionality and Upgrades
The positive of CommunityWorks Clinical Suite is that we don’t have to worry about when and how...
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Service and Support
Being on a shared domain, there are a lot of great ideas out there that I have never thought about....
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Service and Support
Cerner says that they can do something, but they end up not being able to do that thing. It takes...
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Functionality and Upgrades
Cerner said Millennium PowerChart could do everything, but then when we started working on a...
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Functionality and Upgrades
Millennium PowerChart is not customizable. We can't easily manipulate or change things in the...
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Other Observations & Comments
If I were just picking a clinical system, I would get Millennium PowerChart because we have had...
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Service and Support
The support quality with Cerner has been outstanding.
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Technology
Cerner has had some errors which have caused outages and things like that, and Cerner is reactive in...
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Functionality and Upgrades
We use the provided tools from Cerner to highly tailor Millennium PowerChart and build exactly what...
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Interfacing and Integration
We are working through some technical infrastructure to make other solutions easier to support on...
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ROI / Cost (care and feeding)
Cerner does good work in their implementation of upgrades, but customers get good service only if...
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Relationship
Cerner overpromises and underdelivers every time. For example, we do a lot of work with virtual...
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Relationship
We have gotten to speak with executives at Cerner, but there is definitely a lack of follow-through...
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Functionality and Upgrades
Millennium PowerChart, outside of the cloud services, is pretty stable and good. It is also flexible...
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Future Outlook
We are moving away from Millennium PowerChart because Cerner's support has really fallen off in the...
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Functionality and Upgrades
Millennium PowerChart’s scheduling functionality is easy to use.
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Interfacing and Integration
We have a tracking board in the system, but we can only track one location per tracking board, and...
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Functionality and Upgrades
In Millennium PowerChart, we have to dig too much to get to certain things related to infection...
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Interfacing and Integration
When each facility in a health system uses Millennium PowerChart under one umbrella, Millennium...
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Lessons Learned
Millennium PowerChart is okay. I have seen all the other major EMRs, and I would not recommend...
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Implementation and Training
I am not a big fan of Cerner. When our organization installed Millennium PowerChart, Cerner didn't...
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ROI / Cost (care and feeding)
Practically anytime a new product comes out from Cerner, that product costs extra. A lot of the...
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Service and Support
Cerner has a very slow response to the tickets that we put in. We don't usually get very good...
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Other Observations & Comments
I would like the vendor to give us more foresight into potential problems. I would like the vendor...
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Interfacing and Integration
The product works for the most part, but there are a lot of issues with it. The ease of use is...
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Relationship
We are assessing whether or not we want to continue with Cerner. We are looking at moving to a...
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Functionality and Upgrades
Any time there is any type of update to the EHR, the extensions are wiped out for another product we...
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Functionality and Upgrades
The one thing that I do like about the system is that the vendor is trying to simplify workflows for...
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Functionality and Upgrades
The product could be easier to use, but it is still pretty easy for people who are new or familiar...
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Functionality and Upgrades
The system's financial package is detrimental. Cerner is working on that. However, we weren't able...
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ROI / Cost (care and feeding)
We are getting our money's worth from the solution, and we have an ongoing partnership with Cerner....
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Functionality and Upgrades
We have had some issues with some of the system's reports, like its productivity reports. When we...
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Service and Support
I don't like Cerner's help desk. It isn't hard to get through to the vendor's help desk, but...
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Service and Support
Our IT department is owned by Cerner, and that department needs to be bigger. We have very few...
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Lessons Learned
I would tell someone else who was interested in the product to make sure that they really understand...
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Lessons Learned
The year that we implemented the system was hard. We had a lot of trouble with Cerner on our finance...
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Service and Support
The vendor keeps their promises to the best of their ability. However, the problem with...
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Implementation and Training
We just did a big upgrade that went really well, and we were quite impressed with how our...
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Sales and Contracting
Occasionally, Cerner will overpromise and underdeliver, or they will sell us pieces of functionality...
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Implementation and Training
Cerner’s training courses cost a significant amount of money, and we have to complete prerequisites,...
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Functionality and Upgrades
There are some usability concerns with Millennium PowerChart. There are not a lot of customization...
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Functionality and Upgrades
Millennium PowerChart is really configurable for unique workflows. The system allows us to make...
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Lessons Learned
I would probably buy Cerner's product again, but I would do things differently. Anyone considering...
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ROI / Cost (care and feeding)
With a couple of projects, we found out at the end that certain things weren't actually included....
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Implementation and Training
The implementation services are bad and even abysmal sometimes; that just depends. Cerner's...
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Functionality and Upgrades
We have a lot of workflows that are overly complicated because of the multitenant nature of...
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Other Observations & Comments
I work with various people from Cerner's organization. Some of them are very good about getting back...
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Functionality and Upgrades
Cerner applies upgrades, and the upgrades break our workflows, so we have to log tickets and work on...
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Relationship
There is a lot of variability in the support from Cerner. We can log a ticket, and if we get the...
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Sales and Contracting
Cerner should be helping us with our strategic plan. They should share their strategic goals.
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Functionality and Upgrades
It seems like we spend more money on Millennium PowerChart than on our other Cerner products. We...
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Implementation and Training
We had some issues with the vendor and our test scripts. Because of those issues, we wasted a lot of...
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Relationship
Cerner has been a great partner. My interactions with the CernerWorks team to troubleshoot, upgrade,...
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Interfacing and Integration
Cerner is fully involved, and the product is integrated with the many applications that I deal with....
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Functionality and Upgrades
I am still waiting for an icon to be added in place of the generic cogwheel on the button in the...
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Relationship
Cerner doesn’t keep all their promises. We have SLAs regarding how quickly we are able to get...
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Interfacing and Integration
We were trying to get some data out of Cerner. We had another system that was feeding in data, and...
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Functionality and Upgrades
Cerner has done their best to keep their EMR close to the cutting edge, especially in comparison...
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Functionality and Upgrades
The product is a good medical record from a clinical standpoint. However, getting information back...
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Service and Support
Cerner needs to have more knowledgeable staff at their help desk. The help desk people are...
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Service and Support
We want to see improvements in Cerner’s support. Their support is not where it should be. They put...
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Relationship
I would like Cerner to be a little more transparent when things are changed, updated, or...
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Functionality and Upgrades
Some of the workflows we use within the system are not as efficient as they could be. There are a...
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Implementation and Training
The timing of the training we received was not ideal. The vendor should work on their methodology....
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Interfacing and Integration
We have some integration challenges. For example, medication lists from outside the system do not...
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Relationship
I do not know anything about Cerner’s plan or vision for the future. We are communicating with our...
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Relationship
Cerner has not delivered on getting some updates completed. Those are the main things Cerner has not...
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Relationship
In my mind, I do not see any of the things I am frustrated with getting fixed soon. I have a general...
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ROI / Cost (care and feeding)
There may be charges involved with any new services that Cerner puts out.
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Functionality and Upgrades
Millennium PowerChart is not made for our type of specialty. Cerner bastardized the system for us,...
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Functionality and Upgrades
With Millennium PowerChart, there are updates happening all the time. The vendor comes up with many...
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Service and Support
Cerner struggles with support more than anything. Our support person will come in and say they will...
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Other Observations & Comments
With Cerner, it often feels like we are getting the runaround. Shortly before and especially right...
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Relationship
I hope Cerner will do some upgrades, but many of us hope Millennium PowerChart will go away and be...
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Functionality and Upgrades
The people Cerner sends for upgrades try, but the product they bring still leaves so much to be...
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Service and Support
We have support, but it is dismal and not smooth. When we call our help desk team, they have to send...
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Relationship
There is no proactiveness from the vendor; it doesn't exist. Cerner may think that they are being...
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Interfacing and Integration
Cerner gives us reasonable expectations for what is going to happen in an implementation. What...
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Interfacing and Integration
Organizations must have an EMR. Millennium PowerChart does allow me to look up labs, x-rays, and...
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Functionality and Upgrades
We are having real troubles with Millennium PowerChart. We use a voice recognition system with...
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Lessons Learned
I would strongly recommend that organizations consider every other product. If we were going to...
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Other Observations & Comments
I hope the acquisition of Cerner doesn't tank Oracle. I hope Oracle can get ahold of things, listen...
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ROI / Cost (care and feeding)
We are moving to Cerner’s CommunityWorks offering, and that is a big change. Everything boils down...
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Relationship
Our representative is pretty responsive, but sometimes Cerner can't keep their promises. More often...
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ROI / Cost (care and feeding)
Cerner has a history of not charging for every little thing, but they always want to charge us for...
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Service and Support
A lot of the things that we are experiencing now are not new. Staffing is a big part of the issue...
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Functionality and Upgrades
The vendor delivers new technology, and the product definitely provides tangible outcomes.
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Service and Support
Sometimes Cerner’s support people can be slow to respond when we open tickets, and we have to...
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Functionality and Upgrades
I am not a big fan of Cerner at all. Cerner could improve their service when we create an incident...
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Future Outlook
I don't think CommunityWorks Clinical Suite is where it needs to be, but I do think Cerner is trying...
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Service and Support
Cerner does well in terms of making updates themselves. I feel like we are going through a process...
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Functionality and Upgrades
Cerner has continuously improved over the years. There are some really nice things we have built in...
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Relationship
Sometimes it is difficult to get to the right person at Cerner. They are very bureaucratic, and...
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Other Observations & Comments
Cerner does have some growing pains that can cause issues for smaller organizations, although they...
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ROI / Cost (care and feeding)
Cerner does nickel-and-dime us a bit. If we want to add things, they are not cheap.
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Interfacing and Integration
Cerner doesn't make it easy to work with other vendors outside their little world.
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ROI / Cost (care and feeding)
Cerner definitely charges for every little thing. We are making preparations for going live at...
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Win/Loss - Why they were selected (by current clients)
There is a big caveat we have to mention when it comes to Cerner. Cerner is clearly not better than...
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Service and Support
There are some great consultants at Cerner who know the product and know how to build it right....
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Future Outlook
I am actually eager and excited to see Oracle buying Cerner. Just like Microsoft is going to be...
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Functionality and Upgrades
The vendor’s development team seems to be focused on population health and wellness. We actually...
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Relationship
Cerner is saying the right things in public. The issues really started at the height of the...
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Implementation and Training
We really don't have good ongoing training from Cerner. They have a learning journey solution that...
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Implementation and Training
We found out through optimization that a lot of things that we had rolled out hadn't been built in...
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Service and Support
Cerner tried to transition us to using their application management services. Cerner's application...
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Functionality and Upgrades
On the clinical side, the issue is the clinical documentation barriers that our providers continue...
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Functionality and Upgrades
Because end users can document appropriately, we can run reports to see how we are measuring up....
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Implementation and Training
Cerner does not effectively do knowledge transfer with their training. The training would be more...
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ROI / Cost (care and feeding)
There is functionality available from Cerner that we are not currently using. If we were using that...
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Service and Support
The issues we have aren’t with the product. The issues are with the support. I recently logged a...
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Other Observations & Comments
We are trying to figure out what our long-term EMR strategy is. Millennium PowerChart is a good...
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Functionality and Upgrades
As an EMR platform, the product is very good and good enough to purchase again. I would consider...
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Relationship
Cerner drags their feet in trying to make progress on different things. As we request things or dive...
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ROI / Cost (care and feeding)
Cerner charges for everything. While the licensing part is not necessarily a cost, Cerner charges...
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Functionality and Upgrades
Cerner’s Upgrade Center is great. The implementations of projects and upgrades go fairly well.
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Other Observations & Comments
With the Lights On Network, we must be in the network and actively looking at it. That is us being...
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Service and Support
Cerner’s support is really good. We can log a ticket, or we can call, and the support team will help...
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Relationship
Cerner will let us know when an upgrade is coming, and then we decide whether we are affected or not...
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Interfacing and Integration
Millennium PowerChart is very integrated with reference labs and can be used by clinics. The...
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Functionality and Upgrades
I have some experience with Epic's system, and it is not as easy to use as Cerner's system. Cerner's...
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Functionality and Upgrades
I like Millennium PowerChart's ease of use. I can find things, and I like the fact that we have...
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Functionality and Upgrades
What I do not like about Millennium PowerChart is that it seems as though every time we have an...
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Functionality and Upgrades
Cerner added a few reports that have helped, so the reporting has gotten better. Cerner's system is...
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Functionality and Upgrades
In my coding task queue, I would like to add the physician so that we know what provider has a...
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Relationship
In our recent upgrade, there were a couple of things related to the technology that didn’t go as...
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Future Outlook
I think that Cerner has made a tremendous amount of progress during the time that we have used their...
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Interfacing and Integration
Cerner does an excellent job of helping us meet some of our measures. They also do an excellent job...
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Win/Loss - Why they were selected (by current clients)
Our experience with Cerner has been positive. We switched to Cerner's system after a pretty...
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Relationship
Cerner keeps their promises to the best of their ability. It is unrealistic to expect them to always...
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Lessons Learned
If an organization can't afford Epic's system, then I would recommend Cerner's system to them as the...
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Relationship
Cerner continually overpromises and underdelivers. Every time there is a shiny object, Cerner gets...
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Relationship
Cerner knows that our contract with them was ending, and they have been nothing but jerks. Cerner is...
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ROI / Cost (care and feeding)
Cerner always wants to charge for something that should be in the basic product; everything is an...
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Functionality and Upgrades
Some of the system's charts and tools could use some upgrades and some enhanced functionality. There...
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Interfacing and Integration
Cerner doesn't like things interoperating with their solution. They will quickly say that they have...
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Lessons Learned
The conversion to Cerner's go-live was a massive undertaking. I would advise anybody to bring on an...
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Relationship
The support people seem to be less and less knowledgeable now. There seems to be a brain drain going...
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Functionality and Upgrades
Millennium PowerChart is an EMR solution, so it is better than paper, and it ticks off the boxes...
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Service and Support
Cerner doesn’t work well with facilities, service requests, or responding to issues. If we put in a...
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Functionality and Upgrades
Cerner’s people can never get their act together. Sometimes we have to wait several weeks before the...
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Implementation and Training
We don’t really love Cerner. The product is a sloppy medical record that could be so easily...
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Functionality and Upgrades
We have a lot of erroneous documentation and a lot of things that cannot be copied for legal...
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Service and Support
Cerner’s support is good and has improved over the years. We have a team in place now that is very...
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Relationship
There have been so many changes with Cerner’s executives, but they have made an effort to be...
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Other Observations & Comments
Oracle bought Cerner out, so I don’t know what their forecast is for the next 12 months. The vendor...
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Service and Support
Cerner has lost a lot of folks, and they have had problems with resources in the past. Some of...
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Functionality and Upgrades
Millennium PowerChart can be somewhat unfriendly for the user. We would like to be able to add a lot...
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Relationship
Cerner is just handled on such a corporate level that sometimes it is hard to get to the folks who...
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ROI / Cost (care and feeding)
There are still some things that I complain about that we may have to pay Cerner for, but they have...
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Interfacing and Integration
There hasn’t been a Cerner limitation that has prevented us from executing any goals that we have...
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Interfacing and Integration
Cerner has done an okay job with integration, but we are struggling with some of the things that we...
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Functionality and Upgrades
The product quality could be better. We have issues with performance, the number of bugs and fixes...
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Other Observations & Comments
The vendor has definitely gone through some changes recently, so we are questioning what is going to...
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Future Outlook
We are moving away from Cerner for a host of different reasons, interoperability being one of the...
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ROI / Cost (care and feeding)
With any EHR, there are always bolt-on pieces and functionalities that we have to purchase to get a...
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Other Observations & Comments
All vendors charge for every little thing. That is not something unique to Cerner. We have to buy...
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Implementation and Training
We do our own training. All Cerner does is provide documentation, so their training could be better.
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Service and Support
Historically, Cerner's support has not been great. Recently, it has been especially bad. I don't...
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Relationship
In terms of security, system stability, and things at the architectural level, Cerner is proactive....
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Relationship
The people we work with from Cerner do a pretty decent job of trying to follow up, but their hands...
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ROI / Cost (care and feeding)
Cerner is in the process of migrating their technologies from a traditional client/server...
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Other Observations & Comments
If we were starting fresh, we might buy something else besides Millennium PowerChart. Epic is...
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Functionality and Upgrades
Millennium PowerChart gets the job done. It meets our core needs, and there are no glaring deficits...
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ROI / Cost (care and feeding)
We tend to renew agreements with Cerner, and those are really just addendums or additional sales...
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Functionality and Upgrades
Cerner needs to focus more on the user experience. I would like to see more focus on enhancing and...
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Relationship
We have a strong, long-standing relationship with Cerner. We have a multimember alignment team from...
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Relationship
Cerner is going through a lot of changes with the Oracle acquisition, but I think that Cerner has...
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Functionality and Upgrades
One challenge we face with Cerner’s system is that when we expand our EHR and go to the enterprise...
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Other Observations & Comments
We would expect all the product's functionalities to be offered under one umbrella, but looking at...
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Functionality and Upgrades
Millennium PowerChart is very labor intensive, particularly on the upgrade side. As consumers of...
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Functionality and Upgrades
Millennium PowerChart requires a great deal of training. It is not intuitive at all. That comes down...
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Functionality and Upgrades
We have solved most of our needs for Millennium PowerChart, whether things came prepackaged or...
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Functionality and Upgrades
In two different large health systems, I have worked with the build team at another large vendor and...
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Sales and Contracting
Cerner has sold us a few modules that they haven't released yet, that they have decided not to...
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ROI / Cost (care and feeding)
With all of the government regulations, Cerner does tend to charge for every change that the...
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Implementation and Training
There have been a couple of instances when Cerner has implemented a new product with zero training....
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Functionality and Upgrades
We have a physician who was at a hospital that had an older version of Millennium PowerChart, and...
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Technology
Cerner is bringing all sorts of AI in for Millennium PowerChart.
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ROI / Cost (care and feeding)
We are getting good use out of Millennium PowerChart, and we couldn’t live without it, but it is...
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Functionality and Upgrades
Overall, I would recommend Millennium PowerChart to others, but I would point out the shortfalls of...
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Functionality and Upgrades
Millennium PowerChart is modifiable and has the flexibility to adjust to our specific needs.
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ROI / Cost (care and feeding)
Cerner needs to quit charging extra for every update or program improvement. We need a more...
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Functionality and Upgrades
We haven't had a ton of complaints since implementing Cerner's system, and that has been wonderful.
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Relationship
I would like it if Cerner would give us a bit clearer road map of where their product is going. That...
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Implementation and Training
Everybody hates Cerner’s care plans. They are difficult to teach and use. There has to be a better...
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Implementation and Training
Cerner offers training videos that are really nice.
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Relationship
We are working closely with the Cerner team. I like Cerner's interoperability team. We have standing...
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Relationship
We receive executive involvement, but I am not sure that the executives that we speak to are...
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Future Outlook
We haven't seen any improvements to the system at all. Our satisfaction rates for the system are...
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Service and Support
Cerner's support team is very shorthanded. The vendor's managers have to run calls every week and...
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Lessons Learned
We would like certain things to be mandatory in the system so that we can meet our goals and make...
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Functionality and Upgrades
The system's upgrades are terrible. We don't just have little issues with things like text or font...
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Technology
Cerner always promises that their product will never go down. However, that is not the case. The...
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Interfacing and Integration
When we first bought the system, Cerner convinced us that it would work with every solution in every...
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Functionality and Upgrades
The system's ease of use isn't that bad. The system is promising, and it looks good. The product is...
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Functionality and Upgrades
Cerner has always overpromised. There is just a lot of redundant charting in the system, and the...
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Other Observations & Comments
With Cerner, they are always trying to sell us more things, but they are pretty responsive. They...
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Functionality and Upgrades
Cerner supports our goals really well. I like that Millennium PowerChart is a complete electronic...
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ROI / Cost (care and feeding)
Cerner seems to charge for quite a lot of things. Everything new that we want or need, they charge...
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Other Observations & Comments
When a project goes live, there is some initial training, but I don't really see any ongoing training....
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ROI / Cost (care and feeding)
The benefit of implementing Millennium PowerChart was that we were able to drastically increase our...
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Functionality and Upgrades
CommunityWorks Clinical Suite does offer some intelligence that was not in our previous EMR, like...
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Implementation and Training
CommunityWorks Clinical Suite hasn't done a bad job with integration, and the ease of use hasn't...
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Relationship
The challenge we have is with Cerner’s support. If there are issues with CommunityWorks Clinical...
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Interfacing and Integration
I don't really see any shortcomings with Cerner's product. It seems to be well integrated. But...
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Interfacing and Integration
We see a hole between the patient registration side and the clinical side. That makes doing things,...
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ROI / Cost (care and feeding)
Cerner nickel-and-dimes somewhat. Every time we turn around, we have to pay for a consultant to do something....
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ROI / Cost (care and feeding)
Cerner charges for a little bit of everything. I feel more nickel-and-dimed for some of the...
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Functionality and Upgrades
We want to see functionality for the health information management area. There is a lack of...
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Technology
We have had a good experience with Millennium PowerChart. It has been a learning experience for the...
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ROI / Cost (care and feeding)
I don’t know what I think about the Oracle acquisition of Cerner. Oracle, by reputation, is driven...
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Relationship
Cerner is a company filled with amazing employees. From my time dealing with them, if someone gave...
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Service and Support
Cerner as a corporate entity has many divisions that have to be dealt with to make change happen....
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Interfacing and Integration
Cerner does a good job with interoperability. I will give them kudos on that. They are commendable...
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Relationship
The only way we find out about things going on with Cerner is by enrolling in the uCern community....
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Relationship
There is an individual who we work with at Cerner, and they are great. They fight for us, but they...
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Technology
Cerner has something called a gold standard report, which is what all our reporting is based on, and...
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Functionality and Upgrades
There hasn't really been anything new for Millennium PowerChart in quite some time.
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Interfacing and Integration
I was not involved in the decision to go with Cerner's system. I would never buy Cerner's system....
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Service and Support
Every aspect of the vendor's support model has changed in the last year, and Cerner has reorganized...
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Future Outlook
Cerner just made the big Oracle change, but I don't think we will see a dramatic change in a year....
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Relationship
Cerner is very good at building long-term relationships and working with us to reach our mutual...
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Implementation and Training
The training and availability of classes from Cerner for our analysts have been challenging. A lot...
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Service and Support
Getting Cerner's support people to escalate some of our issues has been challenging. There is a lot...
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Relationship
We receive great involvement from our Cerner executive, and we can talk to other Cerner executives...
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Technology
The system's biggest issues are slowness and lag time. Our clinicians are comfortable with the...
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ROI / Cost (care and feeding)
We get charged for certain things, but Cerner doesn't nickel-and-dime us, so I don't think that that...
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Functionality and Upgrades
One of the positive things about Millennium PowerChart is its ease of use. The product is not a...
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Functionality and Upgrades
I would like the ordering functionality in Millennium PowerChart to be a little easier. There are...
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Functionality and Upgrades
Our challenges are all over the place. We didn’t have an enterprise medical record strategy where we...
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Relationship
I think like a lot of hospitals, we felt it when Cerner got the DoD contract. Resources became...
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Other Observations & Comments
I am not seeing anything innovative from Cerner.
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Relationship
We have a love-hate relationship with Cerner. Sometimes we feel like we are on the right path with...
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Functionality and Upgrades
We were able to leverage the tool to make the distribution of vaccines extremely efficient and...
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