Cerner Millennium PowerChart/CommunityWorks Clinicals Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/20/2020 5:40:17 PM and Model.EvProductId = 75692

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Lessons Learned

Cerner offers training during implementations, but there isn't really any structured ongoing...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

With COVID-19, the vendor was pretty spot on with what they were doing and developing.

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is good, but it is very expensive. I like the fact that the customer can configure the...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor tends to be very proactive about new things coming out, and they are very well versed in...

Aug 2020
 Helpful

 or  to see details.

Director

Lessons Learned

For the most part, the vendor keeps their promises, but there is a discrepancy between the sales...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Cerner doesn't always have the right answers, and we often have to push back and figure things out...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Cerner's trainers are not the best. Cerner is too big of a corporation to have good training. When...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

If I were to recommend Millennium PowerChart to someone, I would talk about the ease of...

Aug 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

We have experienced challenges in getting meaningful information out of Millennium PowerChart for...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

PowerChart was specifically designed and customized for our health system. Since we have to deal...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Cerner could improve their response time and flexibility on requests. Cerner is very regional with...

Aug 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

I appreciate our ability to make minor adjustments to Millennium PowerChart to make the product work...

Aug 2020
 Helpful

 or  to see details.

COO

Implementation and Training

The transfer of expertise from Cerner to our organization has been very good recently. I feel that...

Aug 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

I have seen providers complain that Millennium PowerChart is strong in helping us meet regulatory...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The past couple of years, Cerner’s clinical side has suffered because of their focus on A/R. If...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

My organization doesn’t get as good of support from Cerner as I was accustomed to getting at another...

Aug 2020
 Helpful

 or  to see details.

CIO

Relationship

Cerner has a different culture than another vendor in this space. We got to see how the Cerner...

Aug 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

If I were buying an EMR, I would buy one of Cerner’s competitors in a heartbeat. There is no comparison....

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Cerner could partner with some innovative companies that work in consumer technology. Cerner lacks...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Cerner's FHIR standards are pretty poor, what Cerner has made available to vendors is pretty poor,...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

In the future, our satisfaction will probably drop a point or two. We will see how things go. Cerner...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The issues we have with Cerner are ongoing. The turnaround is slow. Cerner doesn't do a lot of...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

I haven't seen any new technology from Cerner. The support people are nonexistent. We call them and...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We aren't able to obtain information across care areas, like from the ER to the ICU or from the...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

I would rate getting our money's worth very low. Getting rid of the product would improve the value...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

Cerner doesn't keep any promises. They nickel-and-dime us and charge for every little thing, whether...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

In the implementation and training, individuals were trying to teach us who weren't familiar with...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is functional, but it isn't user friendly or intuitive. We have to navigate through...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

There isn't a lot of integration in the product. Everything is individual. We have Millennium...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don't know that there are any great systems out there. I wouldn't say that I would never buy the...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

When we need something easy, the support people help us really well. When our problem is...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has done okay in supporting us through COVID-19. We haven't really needed anything from...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor keeps their promises, but that doesn't mean that the promises are easily accomplished or...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor rushes implementations. Cerner is so siloed that they don't understand the impact of an...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution can do the job. It just isn't efficient. I like efficiency. The product has a very...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is complicated for our end users. There are a lot of parts to it that have different...

Jul 2020
 Helpful

 or  to see details.

Manager

Future Outlook

We are switching over to another system soon, but Millennium PowerChart is great for what it does....

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The fact that I can't do scheduling through Cerner's product or get other records is an issue. We...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

My staff doesn’t get any training from Cerner. One staff member received some training a couple of...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

We want both our hospital and ambulatory solutions to be integrated. That integration is leading our...

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We struggle at times with Cerner. We are nickel-and-dimed to death. Every time we want to do...

Jul 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Our clinicians like the product; they are probably the least complaining group that we have had...

Jul 2020
 Helpful

 or  to see details.

CIO

Relationship

I have been very happy with Cerner. I know that people get frustrated with Cerner, and there is a...

Jul 2020
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

The number one problem with Cerner is that there are so many patches. We take a patch every week or...

Jul 2020
 Helpful

 or  to see details.

CMIO

Interfacing and Integration

Cerner promises things that they just don’t do. We run a registry reporting solution that is a...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Millennium PowerChart is better than other inpatient EMRs that I have used. The system does what it...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Cerner's implementation was poor. Cerner gives a good sales pitch, and they say yes to us a lot, but...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system functions very well. We tweak it and work with it to get it to do what we need it to do....

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

If we were just starting out and didn’t have a system, I personally wouldn’t pick Cerner’s system. I...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Some things are doable in the system, but other things cost money to do. The vendor charges for...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The initial implementation was fine, but we tend to do our own support for the system. The vendor...

Jul 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The system is very integrated. Everything is right there for us to use. The system works well with...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We sometimes have issues with the multipatient task list. The system has limitations there and there...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system meets all of our needs. It is easy to use and is pretty functional. We don’t have any big...

Jul 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I see growth from Cerner, yet they still remain behind Epic with clinical functionality and the HIE....

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Our billing team has asked Cerner for things that they say can't be done. I would think that a...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

I can't say that I have had any experience with Cerner during COVID-19. When we were in the middle...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are finally adjusting to the system. It is a definite change from what we were accustomed to, but...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The training wasn't sufficient. I feel better about the product now, but I am a clicker; I click and...

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Cerner charges for every little thing. Everything becomes a customization, and there is a fee...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We have had executive involvement from Cerner. But we are still implementing the product. I am not...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would like to see more improvements to the product where there is room for error. When a patient...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

It would be helpful if the Cerner system allowed a better workflow for reoccurring encounters. We...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When coders miss a modifier or a procedure code and it goes to the billing side, billers send it...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

In multiple instances, we have entered in the wrong modifiers, procedure codes, or discharge...

Jul 2020
 Helpful

 or  to see details.

CFO

Lessons Learned

If someone were asking for my recommendation, I would say that the product would be fine to...

Jul 2020
 Helpful

 or  to see details.

CFO

Other Observations & Comments

The implementation for CommunityWorks Clinical Suite went much better than another Cerner...

Jul 2020
 Helpful

 or  to see details.

Nurse

Service and Support

The vendor has done a good job supporting us during the COVID-19 crisis. They updated our assessment...

Jul 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

The product is part of our long-term plans. I haven’t heard any rumblings about changing. We are...

Jul 2020
 Helpful

 or  to see details.

Nurse

Relationship

The vendor has kept their promises as far as I know. Everything I have had the vendor work on has...

Jul 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

The vendor does nickel-and-dime some. Every time we want something that is not already part of the...

Jul 2020
 Helpful

 or  to see details.

Nurse

Implementation and Training

When we first rolled out the product, the training wasn’t adequate. The vendor told us about some...

Jul 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The product is easy to navigate. We are able to navigate between various screens, and the menu tabs...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

Cerner has been amazing during this COVID-19 crisis. They have really helped us with all of the...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I would buy PowerChart again. We are still working on trying to get this product integrated with...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Cerner has been wonderful about keeping their promises. They have been the top score in everything...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Cerner is only as good as the people that input the information, orders, and everything else. When...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

PowerChart is a great, quality product. Cerner's customer service teams are really great at...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Proactive service from Cerner depends on who the service person is. There are some service people...

Jun 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

The concepts of Cerner are amazing, and once things are in place, things are going to be awesome. We...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

I wouldn’t buy Cerner's software again. The Cerner system has a lot of potential. But when we...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The system’s ability to support our interoperability goals is better now. There was a lack of...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cerner needs to take many steps to improve the ease of use for end users. That is a matter of...

Jun 2020
 Helpful

 or  to see details.

CMO

Functionality and Upgrades

I know Cerner has some new functionality related to COVID-19 that they made available. I don’t think...

Jun 2020
 Helpful

 or  to see details.

CMO

Interfacing and Integration

When it comes to PowerChart’s interoperability with other systems, everybody has room to grow with...

Jun 2020
 Helpful

 or  to see details.

CMO

Service and Support

Cerner’s web support for PowerChart is essentially just the portal. Cerner needs to work on that.

Jun 2020
 Helpful

 or  to see details.

CMO

Sales and Contracting

We just went through a contract to try and eliminate nickel-and-diming, so Cerner does not...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the solution because we went from paper. There is a lot of visibility into the system.