Cerner Millennium PowerChart/CommunityWorks Clinicals Comments

 
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Analyst/Coordinator

Functionality and Upgrades

Cerner does struggle a little every time they do updates, and there could be some improvements with...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

We are still working to get the product to meet all of our needs with COVID-19. That is not...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is set up with different domains. Users go in a domain that is supposed to be with...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Cerner was an improvement for our organization because now all of our organization has the same EMR....

Nov 2020
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VP/Other Executive

Service and Support

Cerner has been good about supporting us through the COVID-19 crisis. They have done a great job and...

Nov 2020
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Director

Functionality and Upgrades

PowerChart is Cerner’s Triple Crown of products. It is one of their top-of-the-line products not...

Nov 2020
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Director

Functionality and Upgrades

The fewer clicks a system has, the better it is for providers. The less that they have to interact...

Nov 2020
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Director

Implementation and Training

Cerner doesn’t provide us with much training. We do most of our training in-house. If I wanted their...

Nov 2020
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Director

Service and Support

Through the COVID-19 crisis, Cerner has been very proactive to the point where they have almost been...

Nov 2020
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Manager

Service and Support

The vendor's support is very good. Millennium PowerChart is good and has a lot of bells and...

Nov 2020
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Manager

ROI / Cost (care and feeding)

Cerner is very responsive to our needs and whatever request that we have. The utility of both...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We have been on the system for so long. It is a growing platform, and Cerner has grown with us. I...

Nov 2020
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Manager

Functionality and Upgrades

In Millennium PowerChart, there could be a lot more features. Mentally, I compare Millennium...

Nov 2020
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Manager

Functionality and Upgrades

The solution is not fully meeting our needs, and that has to do with our workflow and making things...

Nov 2020
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VP/Other Executive

Service and Support

The support for CommunityWorks has a high volume of turnover, so we deal with a lot of new employees...

Nov 2020
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Nurse

Functionality and Upgrades

The system’s workflow is frustrating. The nurses hate it. There are so many places within the system...

Nov 2020
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Nurse

Functionality and Upgrades

The maintenance of the system is a little cumbersome. That may be true with all EMRs, but we have...

Nov 2020
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Manager

Functionality and Upgrades

PowerChart would be easier to use if there were an ability to highlight some of the basic entry...

Nov 2020
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Manager

Service and Support

By the time I submit a service request to Cerner’s support, I have already done all of the surface...

Nov 2020
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Manager

Relationship

I get some pretty good executive involvement with Cerner. We have a Cerner executive that is...

Nov 2020
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Manager

Service and Support

Cerner has been very responsive in working with us through COVID-19, and the things they have done...

Nov 2020
 Helpful

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Manager

Technology

Without having significant experience with other EMRs, PowerChart works well enough that I would...

Nov 2020
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Manager

Implementation and Training

We have had some issues in implementing some functions within PowerChart, and some of those things...

Nov 2020
 Helpful

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Manager

Implementation and Training

We could have used some more in-depth training with some of Cerner’s backend tools to allow for some...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

One of the functions of PowerChart is simplifying the orders process. Some of its rules don’t have...

Nov 2020
 Helpful

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Manager

Interfacing and Integration

We had a few Cerner products that were supposed to be integrated, and it was an incredibly painful...

Nov 2020
 Helpful

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Manager

Technology

I don’t see significant leaps and bounds in innovation and patient care between the versions that...

Nov 2020
 Helpful

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CEO/President

Other Observations & Comments

I think we are getting used to the pathways and the workflows that are built within Millennium...

Nov 2020
 Helpful

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CEO/President

Functionality and Upgrades

I get so accustomed to thinking of the EMR in mostly negative terms, but sometimes we don’t spend...

Nov 2020
 Helpful

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CEO/President

Technology

Cerner’s service is a little hard for me to rate because I just don’t see it. We have unanticipated...

Nov 2020
 Helpful

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CEO/President

Lessons Learned

Our satisfaction with Cerner is middle of the road. We have accepted the limitations and the reality...

Nov 2020
 Helpful

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Director

Implementation and Training

Cerner has an entire online presence where we can have webinars and things. Cerner is advanced in...

Nov 2020
 Helpful

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Director

Service and Support

We have 24/7 support from Cerner. They have a lot of in-depth resources that we can tap into if we...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Cerner has an upgrade center, so how we go through an upgrade is very structured. Cerner has a lot...

Nov 2020
 Helpful

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Director

Relationship

Cerner is pretty well engaged with us. They actually come down regularly and have meetings with us....

Nov 2020
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Director

Functionality and Upgrades

I would be misspeaking if I said that I knew any EMR was better than the other. In fact, EMRs are...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Millennium PowerChart has worked well for us. The upgrades are good. The ease of use is also good...

Oct 2020
 Helpful

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Director

Service and Support

Cerner has been working very hard with us, and they keep all their promises related to Millennium...

Oct 2020
 Helpful

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Director

Implementation and Training

Cerner was pretty good at training us during the implementation, and Cerner is still supporting us.

Oct 2020
 Helpful

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Manager

Service and Support

We decided to buy the cheaper, or shared, version of Millennium PowerChart, but this version poses a...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The Cerner software is not very user friendly. We work in a third-party application within Cerner's...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The solution meets our needs, but it isn't easy for people to use. Cerner delivers new technology,...

Oct 2020
 Helpful

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Manager

Other Observations & Comments

Executive involvement goes through our IT department. The department head talks to the Cerner...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Cerner always has add-on charges for everything. There is an additional fee for any change that has...

Oct 2020
 Helpful

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Manager

Service and Support

Cerner has supported us through COVID-19. They have done well at that. They have a whole team of...

Oct 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I have utilized Millenium PowerChart extensively throughout the COVID-19 pandemic. I don't think...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Millennium PowerChart is not as intuitive and user friendly as I would like it to be. The solution...

Oct 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

This product is potentially part of our long-term plans. We are evaluating. We were supposed to have...

Oct 2020
 Helpful

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Director

Relationship

I have to say that Cerner doesn't keep all their promises. The main thing that comes to mind is...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We feel nickel-and-dimed by the vendor. They always charge us for every little thing. We use...

Oct 2020
 Helpful

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Director

Implementation and Training

I would like to see the vendor's implementation team have more experience. The vendor does okay with...

Oct 2020
 Helpful

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Director

Service and Support

The vendor has provided us with a really good client results executive. This individual truly acts...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

I believe that Cerner keeps up with the industry requirements. Millennium PowerChart has all of the...

Oct 2020
 Helpful

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Director

Other Observations & Comments

A low point for this product is that, historically, people have been on different code levels. This...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Cerner has offered a ton of processes, workflows, technology, and tools to guide their clients...

Oct 2020
 Helpful

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Director

Other Observations & Comments

Based on our historic relationship with the vendor and some of our challenges like cost and code...

Oct 2020
 Helpful

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CIO

Other Observations & Comments

I don't see Cerner's executives much. I did in the past when we were doing big deals with them. Our...

Oct 2020
 Helpful

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CIO

Lessons Learned

I would buy Millennium PowerChart again, but I would do some things a little differently. The...

Oct 2020
 Helpful

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CIO

Sales and Contracting

Most software vendors charge way too much for their software, especially in healthcare situations...

Oct 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Cerner came out with a lot of nice things for the COVID-19 pandemic that we weren't charged for....

Oct 2020
 Helpful

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CIO

Functionality and Upgrades

There are things that the vendor does really well. There are also things that the vendor doesn't do...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

Cerner has been very good about supporting us through the COVID-19 pandemic. I think we would...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

It is hard to get data with Millennium PowerChart. We can't get at the live data source or even...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

The support people at Cerner who we get ahold of first aren't typically the right people. Then, we...

Oct 2020
 Helpful

 or  to see details.

CIO

Relationship

I get far more attention from the executives of other vendors than I do from Cerner's. I have...

Oct 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Millennium PowerChart works well for us. Our physicians are happy and the MPages have worked well. I...

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We have gone through multiple go-lives with the vendor, and we have never had a good experience. We...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We are very limited sometimes in the reports we can get out of Cerner's product. For an end user,...

Oct 2020
 Helpful

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Director

Lessons Learned

Cerner offers training during implementations, but there isn't really any structured ongoing...

Aug 2020
 Helpful

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Director

Service and Support

With COVID-19, the vendor was pretty spot on with what they were doing and developing.

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The product is good, but it is very expensive. I like the fact that the customer can configure the...

Aug 2020
 Helpful

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Director

Relationship

The vendor tends to be very proactive about new things coming out, and they are very well versed in...

Aug 2020
 Helpful

 or  to see details.

Director

Lessons Learned

For the most part, the vendor keeps their promises, but there is a discrepancy between the sales...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Cerner doesn't always have the right answers, and we often have to push back and figure things out...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Cerner's trainers are not the best. Cerner is too big of a corporation to have good training. When...

Aug 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

If I were to recommend Millennium PowerChart to someone, I would talk about the ease of...

Aug 2020
 Helpful

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COO

Functionality and Upgrades

We have experienced challenges in getting meaningful information out of Millennium PowerChart for...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

PowerChart was specifically designed and customized for our health system. Since we have to deal...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

Cerner could improve their response time and flexibility on requests. Cerner is very regional with...

Aug 2020
 Helpful

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COO

Functionality and Upgrades

I appreciate our ability to make minor adjustments to Millennium PowerChart to make the product work...

Aug 2020
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COO

Implementation and Training

The transfer of expertise from Cerner to our organization has been very good recently. I feel that...

Aug 2020
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COO

Functionality and Upgrades

I have seen providers complain that Millennium PowerChart is strong in helping us meet regulatory...

Aug 2020
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CIO

Functionality and Upgrades

The past couple of years, Cerner’s clinical side has suffered because of their focus on A/R. If...

Aug 2020