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Cerner Millennium PowerChart/CommunityWorks Clinicals Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

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Director

Sometimes we have a hard time getting the right technical capability or a person who has the right...

Feb 2021
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Director

The vendor has a lot of user support that is web based. We can get in and create logs about issues.

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Director

If people say they want Cerner’s CommunityWorks electronic record, they get the PowerChart solution....

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Director

The PowerChart software is a part of the Cerner CommunityWorks Clinical Suite, and they charge us...

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Director

I would probably buy this product again. I wasn’t part of the comparison process and the vendor...

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Director

The process is not as streamlined and user friendly as one would hope, so it takes a little bit of...

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Director

It is hard for me to compare what Cerner's service is like relative to others. It feels like the EHR...

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Manager

There are charges for anything outside of the contract with Cerner. If we are requesting something,...

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Manager

The apps that I have implemented with Cerner have worked as promised for the most part. PowerChart...

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Manager

I love Cerner’s web support. I can find anything I need on their website, and that is fantastic....

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Manager

Quickly resolving issues is not Cerner’s strong suit. We definitely run into issues with that. We...

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Manager

I recommend Cerner all the time. We are always showing off our system and the functionality that is...

Feb 2021
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Director

Cerner uses a train the trainer model, and they did an excellent job of training us. Then, our...

Feb 2021
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Director

Cerner's support can be a little tricky because we have our own folks who also help us with support....

Feb 2021
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Director

There are a lot of things that we can do with Millennium PowerChart. I would say that we are getting...

Feb 2021
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CIO

Cerner has gotten better with their service line. They have teams that can help us get through...

Feb 2021
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CIO

Cerner does everything we need to do, but things can get a little frustrating. Support has gotten...

Feb 2021
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Director

The overhead problem that we are having here is that there is not a good way to deconflict the...

Feb 2021
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Director

I probably would buy the solution again. Millennium PowerChart is a good product. The way we value...

Feb 2021
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Director

The issues that we have with Cerner have to do with the years of experience that the people on the...

Feb 2021
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Director

Training has been pretty poor. Cerner calls training the learning journey, and it is basically that...

Feb 2021
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Director

The issue is with how unintuitive the software is. If Cerner trains people that this is the way the...

Feb 2021
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Director

I don't feel that I get my money's worth from the services side. I am paying for folks who are too...

Feb 2021
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Director

On the software side, the product is hugely expensive, but I get my money's worth. Once people can...

Feb 2021
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CIO

We are trying to be more cost effective, but Cerner is expensive and nickel-and-dimes us. We have...

Feb 2021
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CIO

Cerner’s system has weird quirks and things that don’t seem to work the way we expect them to. They...

Feb 2021
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CIO

I am concerned with some of the leadership losses. Cerner is putting a lot of time in with us to try...

Feb 2021
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Director

Cerner's implementation services were terrible. Even rating their training low is granting them a...

Feb 2021
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Director

Unfortunately, we are on PowerChart. I don't know whether it is the brand or whether we didn't...

Feb 2021
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Director

Cerner charges for every little thing and nickel-and-dimes for everything, so we have no outcomes.

Feb 2021
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Director

We can't get Cerner to move on with integration. They were supposed to be implementing some...

Feb 2021
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Director

I haven't seen any new technology from Cerner that is earth-shaking. They are status quo kind of...

Feb 2021
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Director

I wish Cerner would come in and do assessments or buddy up with a staff nurse. That way they could...

Feb 2021
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Analyst/Coordinator

Sometimes there is something slow for whatever reason. I don't know why that happens. Sometimes we...

Feb 2021
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Analyst/Coordinator

We see efficiency. We used to be on a different system, and Millennium PowerChart is completely over...

Feb 2021
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Director

We have a committee for physician burnout and wellness. One of the big drivers of our physicians'...

Feb 2021
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Director

Millennium PowerChart is pretty good, but it isn't easy to use. It takes a lot of classes, add-ons,...

Feb 2021
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Director

Cerner's training is decent for large-scale fixes and issues. We are doing our own training for our...

Feb 2021
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Director

The system isn't user friendly, and its remote access is a problem. People who use the system a lot...

Feb 2021
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Director

If we had to do everything over again, we would not choose Cerner. We would choose another large...

Feb 2021
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CIO

During our implementation and go-live, Cerner always did the right thing after exhausting all other...

Feb 2021
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CIO

Cerner wants to charge us, and we usually fight that. We usually win the argument, but they always...

Feb 2021
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CIO

On the clinical side, the solution is actually working really well. We are relatively pleased with...

Feb 2021
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Director

The non-CommunityWorks software is extremely expensive, so for a smaller hospital like us,...

Feb 2021
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Director

The big challenge is Cerner's global change process; it can be tedious and very lengthy.

Feb 2021
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Director

We have representatives from Cerner who come and work on-site. Anytime we have issues, Cerner sends...

Feb 2021
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VP/Other Executive

There are a few things that have made our relationship work with Cerner. We have been very happy...

Feb 2021
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VP/Other Executive

Having Cerner invest in us in terms of research projects or innovation projects has been very...

Feb 2021
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VP/Other Executive

We try to stay relatively close because the software is designed to best support a certain model,...

Feb 2021
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VP/Other Executive

I would say the system is successful when it comes to infrastructure and technical structure. That...

Feb 2021
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Director

I like the ordering plans for orders and drugs that we have in PowerChart. We use them only in the...

Feb 2021
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Director

Everything has a charge with Cerner. We are charged for anything that we ask for. They...

Feb 2021
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Director

I wish PowerChart interfaced with our pharmacy products. We have to enter everything twice. That is...

Feb 2021
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Nurse

Right now, CommunityWorks Clinical Suite is part of our long-term plans. We thought the product...

Feb 2021
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Nurse

I don’t believe I would buy CommunityWorks Clinical Suite again. I absolutely think that it serves...

Feb 2021
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Nurse

The downside of CommunityWorks Clinical Suite is the support level. Customer support works through...

Feb 2021
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Nurse

When there is something new that we need to run, we have to call into Cerner’s application managed...

Feb 2021
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Nurse

Cerner has done a really good job with executive involvement. The account manager that we have is...

Feb 2021
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Nurse

We got a lot from our initial training. The ongoing training is self-service. There is a web portal....

Feb 2021
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Nurse

CommunityWorks Clinical Suite is just a little bit behind the Millennium suite in terms of...

Feb 2021
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Nurse

CommunityWorks Clinical Suite is not that bad. Having had experience with the Millennium suite, I...

Feb 2021
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Nurse

Cerner relays new information based on the different modules. Within those areas, they have a...

Feb 2021
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Nurse

Looking at what Cerner has done for COVID-19 lately, they have done a good job or as good as we...

Feb 2021
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Manager

Cerner charges us for everything. There is no escaping the nickel-and-diming we get from them. If we...

Feb 2021
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Manager

My biggest issue with Millennium PowerChart is that it is not interoperable. We have to enter...

Feb 2021
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Manager

Millennium PowerChart does have some positive features, such as the features for setting up order...

Feb 2021
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CIO

I have a good relationship with Cerner and have a partnership with them. Cerner can keep most of...

Feb 2021
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CIO

If I had been at this organization when the decision was made, I would have recommended that we go...

Feb 2021
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CIO

There was a time when Cerner was so desperately afraid of losing our account that they definitely...

Feb 2021
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CIO

I would rate Cerner very high for integration within their own product line. When integrating with...

Feb 2021
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CIO

I have to give Cerner much better marks than they used to have for product quality. We went through...

Feb 2021
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CIO

Cerner has really paid a lot of attention to us. They have had executive interaction with us, and...

Feb 2021
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CIO

In today's EMR world, everything comes down to Cerner versus Epic. Epic has been winning that battle...

Feb 2021
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VP/Other Executive

It is tricky to use the system's visualizations to display data to people who are not used to...

Feb 2021
(0)
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VP/Other Executive

The current system is a big change from where we were a few years ago. The system's performance and...

Feb 2021
(0)
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VP/Other Executive

Cerner is becoming a little bit better at keeping promises. That has been because many of us have...

Feb 2021
(0)
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VP/Other Executive

The things that Cerner tried to deliver during the COVID-19 pandemic did not meet our needs at all....

Feb 2021
(0)
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VP/Other Executive

The gap between where we are and where Cerner's model is is going to show. I would say that our...

Feb 2021
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CIO

Cerner nickel-and-dimes us to death for Millennium PowerChart, but they don't do that with another...

Feb 2021
(0)
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CIO

Millennium PowerChart has a terrible faxing product embedded into it. It isn't easy to generate...

Feb 2021
(0)
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CIO

Millennium PowerChart an integrated package. We can see almost everything on the screen. We don't...

Feb 2021
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Manager

We tend to be a little slow to adopt the new updates from Cerner. Change is hard in terms of...

Feb 2021
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Manager

I hesitate a little bit to say Cerner keeps all their promises. There are some things that we...

Feb 2021
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Manager

We saw Cerner be proactive during COVID-19 sometimes, but before that, I would never hear about...

Feb 2021
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Manager

There is not any real training that we get from Cerner. We train each other and figure things out....

Feb 2021
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Manager

The closest things to new technology we have gotten from Cerner are the COVID-19 enhancements, but...

Feb 2021
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Manager

In terms of everyday use and what we need to do to get our jobs done, we are able to function with...

Feb 2021
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Manager

The long-term plan is to keep Millennium PowerChart around. Cerner and the Upgrade Center are...

Feb 2021
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Manager

There are things that Cerner does well, and there are things that Cerner doesn't do well. The...

Feb 2021
(0)
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Manager

I don't see Cerner innovating as much in the functionality space. Millennium PowerChart was...

Feb 2021
(0)
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Manager

We basically have to buy training from Cerner. Clients are responsible for keeping up with the...

Feb 2021
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Manager

Cerner's Upgrade Center handles the implementation services for major upgrades. We have used Upgrade...

Feb 2021
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Nurse

Cerner is relatively quick to respond, but their response time really depends on our issue and on...

Feb 2021
(0)
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Nurse

My greatest frustration with Cerner is that a lot of times we will be told that our issue or request...

Feb 2021
(0)
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Nurse

CommunityWorks Clinical Suite is incredibly expensive. It is worth the money. But I also think that...

Feb 2021
(0)
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Nurse

I hope that our satisfaction with CommunityWorks Clinical Suite continues to remain high. Cerner is...

Feb 2021
(0)
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Director

We like Millennium PowerChart. We think that the functionality is very good, and the clinicians like...

Feb 2021
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Manager

Millennium PowerChart is a little bit clunky and cumbersome for people who aren't computer savvy.

Feb 2021
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Manager

Cerner has nice customization, especially from a pharmacy standpoint. The solution is relatively...

Feb 2021
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Director

The product is really intuitive for case management. I have been most impressed with this tool from...

Feb 2021
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Director

Resources are so limited this year since times have been tough. There are tasks that will not get...

Feb 2021
(0)
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Director

There have been a few things that I am frustrated with about Cerner's service being proactive. I...

Feb 2021
(0)
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Director

When it comes to the ease of use for Millennium PowerChart, we have heard from some of our users...

Feb 2021
(0)
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Director

With Cerner, the executive involvement is very good. One of Cerner's presidents is always in touch...

Feb 2021
(0)
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Director

Millennium PowerChart is very expensive. We pay a lot for what we get. We may get a lot, but we pay...

Feb 2021
(0)
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Director

Cerner was super supportive of a project we were working on. I was grateful for the work the vendor...

Feb 2021
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Director

We just had a situation in which I felt Cerner was going to take the opportunity to nickel-and-dime...

Feb 2021
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CIO

The acute and the ambulatory systems are getting closer and closer. Prior to our ambulatory go-live,...

Jan 2021
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CEO/President

There have been some new products that have come out after we went live, including the new...

Jan 2021
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CEO/President

Our major strength has been the accessibility of the records at any care site, such as the ER floor...

Jan 2021
(0)
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CEO/President

The vendor could be a little bit faster in responding when making changes to the item master and...

Jan 2021
(0)
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CIO

Cerner doesn't offer any standard operating procedures. They expect their users to figure things out...

Jan 2021
(0)
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CIO

Cerner Millennium PowerChart is a fairly stable product. We have the ability to customize it. That...

Jan 2021
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CIO

We have had some issues with integrating this solution with Cerner's third-party recommendations....

Jan 2021
(0)
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CIO

Cerner charges for everything. Their fees and services are à la carte. We are nickel-and-dimed for everything....

Jan 2021
(0)
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CIO

Cerner loses focus on their smaller clients and focuses more on their big clients. That is a shame...

Jan 2021
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Director

The vendor has positively changed our experience by replacing our client-relationship executive....

Jan 2021
(0)
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Director

We would be inclined to shop around. Some of the vendor's leadership changes since Neal Patterson...

Jan 2021
(0)
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Director

When we asked Cerner about specific upgrade services. We were told we had to buy the whole entire...

Jan 2021
(0)
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Director

Cerner has offshored some of their support, so there are timing issues. When Cerner's people are...

Jan 2021
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Director

My satisfaction could go up over the next year because Cerner is supposed to have more executive...

Jan 2021
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CIO

We are still very new to Cerner and are learning how to use it in the best way for our facility....

Jan 2021
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CIO

When we saw a demo of the product, we were told that it was fully integrated. The sales team told us...

Jan 2021
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CIO

The implementation and training for our system were subpar. Cerner did a horrible job. Looking back,...

Jan 2021
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Analyst/Coordinator

The implementation went well. We hit our milestones. But Cerner's resources were very contained, and...

Jan 2021
(0)
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Analyst/Coordinator

The system support owner has been very good at escalating things when needed. The person quickly...

Jan 2021
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Analyst/Coordinator

CommunityWorks Clinical Suite is like the Hyundai version of the software. Everybody would prefer...

Jan 2021
(0)
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Analyst/Coordinator

I asked to have regular calls with our system support owner. There are a lot of things that we have...

Jan 2021
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Analyst/Coordinator

Cerner didn't give us a robust training on reporting, and the staff members are struggling to get...

Jan 2021
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CEO/President

According to our nurses, the documentation in the product is clunky and actually provides too much...

Jan 2021
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CEO/President

Our original implementation of the product was very hard, but our ongoing training has been much improved....

Jan 2021
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CEO/President

We have had challenges with our recent upgrades occurring without adequate notice. That has caused...

Jan 2021
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Nurse

I think Cerner has been rather helpful throughout COVID-19. If we request a new test, there is a...

Jan 2021
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Nurse

The product is very user friendly when it comes to pulling notes and things like that. If I am...

Jan 2021
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Nurse

I am not sure whether there is a funding issue or whether Cerner is just not interested in giving...

Jan 2021
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VP/Other Executive

During the COVID-19 pandemic, Cerner has been off-the-charts amazing in supporting us. If I could...

Jan 2021
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VP/Other Executive

The vendor has us connected with various teams in our area to participate in giving feedback, having...

Jan 2021
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VP/Other Executive

The biggest problem with them is support. Our Cerner support is definitely not what it used to be....

Jan 2021
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VP/Other Executive

Cerner has always nickel-and-dimed us. Now, we have stopped some of that because they are very...

Jan 2021
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VP/Other Executive

One thing that we struggle with is Cerner’s portal. A lot of people are going to the portal now...

Jan 2021
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VP/Other Executive

Cerner’s product keeps getting better. We are getting our money’s worth out of the application and...

Jan 2021
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VP/Other Executive

From the software side, when I think about all of the years that I have worked with Cerner and all...

Jan 2021
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Nurse

I like that I don't have to use 10 different computer systems to take care of my patients. The...

Jan 2021
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Nurse

I don't like that I have to use a separate password to get into a particular department's system. I...

Jan 2021
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Manager

I like Millennium PowerChart. I can usually find what I need, but one of the issues is that there...

Jan 2021
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CIO

Cerner was right there with us through COVID-19, and they made sure we were okay.

Jan 2021
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Director

The transition from the old system to Millennium PowerChart was a big thing. The transition went...

Jan 2021
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Analyst/Coordinator

When it comes to avoiding charging, I am not certain on the Cerner side. They probably do avoid...

Jan 2021
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Analyst/Coordinator

Cerner works well with Cerner. We need Cerner to work well with everything else. We are hoping that...

Jan 2021
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Manager

The product is adequate at supporting our integration and interoperability goals. There is always a...

Jan 2021
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Manager

If I am not mistaken, Millennium PowerChart is very expensive. It seems like a lot of money from a...

Jan 2021
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Manager

I would say that Cerner is proactive with their service because we have some good meetings and we...

Jan 2021
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Manager

From an integration perspective, Millennium PowerChart does some amazing things. The system allows...

Jan 2021
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Manager

One thing that I would love to see from Cerner is the ability to program behind the scenes and the...

Jan 2021
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Analyst/Coordinator

Cerner is ahead of the game. We went live and just did a major upgrade to the code, and we are going...

Jan 2021
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Director

I would tell others that are going to use the platform to use it the way that Cerner recommends that...

Jan 2021
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Manager

We have regular calls with Cerner. During the COVID-19 crisis, Cerner was able to hold off on and...

Jan 2021
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Manager

We recently had a big upgrade from Cerner that didn't go as well as we had hoped it would. There...

Jan 2021
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Manager

Cerner did do a very good job of training initially. Cerner certainly does a great job of supporting...

Jan 2021
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CIO

I am pretty happy with Millennium PowerChart. We used to have all of the niche systems, which...

Jan 2021
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CIO

The number of upgrades that we have to do now in Millennium PowerChart is almost untenable. Every...

Jan 2021
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CIO

We are always looking to do different things with Millennium PowerChart, and we often run into the...

Jan 2021
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CIO

Cerner has been a pretty good partner with the whole COVID-19 thing. They have done anything we have...

Jan 2021
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CIO

Millennium PowerChart does so many things that we don’t know about, and it is frustrating. The whole...

Jan 2021
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CIO

PowerChart is going okay. We don’t get any more complaints from the doctors, so that is usually a...

Jan 2021
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CMIO

The technology offered by Cerner does meet our needs. There are a lot of things that Cerner offers...

Jan 2021
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Analyst/Coordinator

Our implementation building was done by our consultants. I personally had limited build experience,...

Jan 2021
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Analyst/Coordinator

Cerner has some little quirky things. Things sometimes work and then sometimes stop working. There...

Jan 2021
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Analyst/Coordinator

Cerner is getting better. I have some really good support people that get back to me in a timely...

Jan 2021
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Director

The training is very heavily dependent on our superuser here. That could have been better.

Jan 2021
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Director

We don't see any issues with Cerner when it comes to being proactive. Cerner is prepared up front.

Jan 2021
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Director

When it comes to executive involvement, sometimes the executives just tell me that they will get...

Jan 2021
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Director

Speaking strictly about the clinical side, Millennium PowerChart’s interoperability is very good. We...

Jan 2021
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Director

Sometimes Millennium PowerChart’s support takes a little longer than we want. But with it being...

Jan 2021
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CIO

Cerner has done great throughout the COVID-19 crisis. They have been extremely supportive, and the...

Jan 2021
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CIO

It is hard to say whether Cerner keeps all promises, but for the most part, they have been very...

Jan 2021
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CIO

Overall, I don't feel that we are being nickel-and-dimed. We have been able to manage the...

Jan 2021
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CIO

Cerner is very visionary, but sometimes it takes a while to get from the vision to the baked...

Jan 2021
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VP/Other Executive

Millennium PowerChart is a great product, and we don't have any complaints. The clinical...

Jan 2021
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VP/Other Executive

I was a bit frustrated with Cerner's lack of flexibility about COVID-19. I asked multiple vendors to...

Jan 2021
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VP/Other Executive

PowerChart has good documentation. We also have great preparation for upgrades. That is something...

Jan 2021
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VP/Other Executive

We don’t have a lot of programming flexibility from PowerChart, and that is a downfall. However, we...

Jan 2021
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CIO

The Cerner implementation didn't go as well as we had hoped. Some of that was on us, and some of...

Jan 2021
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Manager

The system isn't perfect. We recently added another module, and that process went well. In fact, it...

Jan 2021
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Manager

The level-one support is getting better all the time. It is an improvement over our previous support....

Jan 2021
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Manager

I am not a fan of sharing a database with other hospitals. I understand the concept. CommunityWorks...

Jan 2021
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Manager

We have our own formularies for the product, but we are limited as to the flexibility of our own...

Jan 2021
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CMIO

If we were going to make a decision again, we would be more apt to buy Millennium PowerChart again...

Jan 2021
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CMIO

There are some issues with learning areas and documentation on Millennium PowerChart. The way in...

Jan 2021
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CMIO

There are several things that Cerner continues to add that are coming at no additional cost. Cerner...

Jan 2021
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CMIO

I hear things from our internal information services people who are in close communication with...

Jan 2021
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CMIO

For both the ambulatory and inpatient systems, Cerner put together solution-specific steps for help...

Jan 2021
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Nurse

Millennium PowerChart is a good program. It is very comprehensive. Cerner has definitely been an...

Jan 2021
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Nurse

We get a lot of good support from the Cerner team, not just for the functionality but also for our...

Jan 2021
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Nurse

We would like to see a little more integration or interoperability with Millennium PowerChart. When...

Jan 2021
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Physician

I have fewer problems with Millennium PowerChart than I do with other products that we use. It isn't...

Jan 2021
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Physician

The process is a bit stagnant. There are some things that are delivered from time to time, but for...

Jan 2021
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Physician

I understand that training has been different during the COVID-19 pandemic, but Cerner's training is...

Jan 2021
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Director

Sometimes it takes Cerner a while to implement things. They keep their promises, but that can take a...

Jan 2021
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Director

The system is pretty easy to use. Finding information in it is easy. We can run reports on just...

Jan 2021
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Director

Cerner tries to stay current, but CMS is always changing the standards and things. Because we are in...

Jan 2021
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Director

If we place a service request, Cerner will fix it. They usually get back right away or within 24...

Jan 2021
(0)
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Director

Cerner does their best to keep promises. They are in the business to make money like everyone else....

Jan 2021
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Director

Training is so individualized for our state. The vendor's training is standard, off-the-shelf...

Jan 2021
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Director

The system is very intuitive for people that are computer literate. If people aren't computer...

Jan 2021
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Director

We have Cerner’s managed services, and they are really good. The vendor works hand in hand with us....

Jan 2021
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Director

Cerner has their goals, but they really do try to strive for our goals, meet in the middle, and...

Jan 2021
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CIO

The vendor does well in delivering new technology, and their support is good. With everything, there...

Dec 2020
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CIO

The vendor executive involvement is good, especially on the nursing side. I have been a Cerner...

Dec 2020
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CIO

I would recommend the vendor to others. In the industry, Cerner is one of the best vendors, if not...

Dec 2020
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Nurse

The worst thing about Cerner for us is the support from Cerner. We don’t feel like we have a whole...

Dec 2020
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Nurse

Cerner is trying to work with us to improve the system and make it easy for our clinicians to use....

Dec 2020
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Analyst/Coordinator

I have never had the need to escalate anything with Millennium PowerChart. I have always been able...

Dec 2020
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Analyst/Coordinator

We are getting the value out of what we are paying for Millennium PowerChart. Some of that is our...

Dec 2020
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Analyst/Coordinator

I like how Millennium PowerChart allows the user to pick the different types of notes that...

Dec 2020
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Director

I would buy Millennium PowerChart again. Cerner does keep all of their promises. They do a fantastic...

Dec 2020
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Director

When it comes to the product working as promoted, we have to tailor a lot of things to take place at...

Dec 2020
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Director

I would rate the overall product quality the highest score. The system is user friendly. We like the...

Dec 2020
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Director

As far as delivering new technology goes, we have our own internal Cerner people that work at our...

Dec 2020
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Director

The vendor doesn't bring a whole lot to my plate; we are pretty low maintenance. Cerner's executive...

Dec 2020
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Director

I would give the system the highest score for driving outcomes. If I were to recommend the product,...

Dec 2020
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Director

Of the EMRs that exist, Cerner’s systems are the top systems because of all of the support that is...

Dec 2020
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