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Cerner Millennium PowerChart/CommunityWorks Clinicals Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Lessons Learned
Cerner offers training during implementations, but there isn't really any structured ongoing...
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Director
Service and Support
With COVID-19, the vendor was pretty spot on with what they were doing and developing.
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Director
Functionality and Upgrades
The product is good, but it is very expensive. I like the fact that the customer can configure the...
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Director
Relationship
The vendor tends to be very proactive about new things coming out, and they are very well versed in...
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Director
Lessons Learned
For the most part, the vendor keeps their promises, but there is a discrepancy between the sales...
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Analyst/Coordinator
Service and Support
Cerner doesn't always have the right answers, and we often have to push back and figure things out...
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Analyst/Coordinator
Implementation and Training
Cerner's trainers are not the best. Cerner is too big of a corporation to have good training. When...
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Analyst/Coordinator
Lessons Learned
If I were to recommend Millennium PowerChart to someone, I would talk about the ease of...
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COO
Functionality and Upgrades
We have experienced challenges in getting meaningful information out of Millennium PowerChart for...
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VP/Other Executive
Service and Support
PowerChart was specifically designed and customized for our health system. Since we have to deal...
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VP/Other Executive
Service and Support
Cerner could improve their response time and flexibility on requests. Cerner is very regional with...
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COO
Functionality and Upgrades
I appreciate our ability to make minor adjustments to Millennium PowerChart to make the product work...
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COO
Implementation and Training
The transfer of expertise from Cerner to our organization has been very good recently. I feel that...
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COO
Functionality and Upgrades
I have seen providers complain that Millennium PowerChart is strong in helping us meet regulatory...
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CIO
Functionality and Upgrades
The past couple of years, Cerner’s clinical side has suffered because of their focus on A/R. If...
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CIO
Service and Support
My organization doesn’t get as good of support from Cerner as I was accustomed to getting at another...
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CIO
Relationship
Cerner has a different culture than another vendor in this space. We got to see how the Cerner...
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CIO
Other Observations & Comments
If I were buying an EMR, I would buy one of Cerner’s competitors in a heartbeat. There is no comparison....
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Director
Functionality and Upgrades
Cerner could partner with some innovative companies that work in consumer technology. Cerner lacks...
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Director
Interfacing and Integration
Cerner's FHIR standards are pretty poor, what Cerner has made available to vendors is pretty poor,...
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Director
Relationship
In the future, our satisfaction will probably drop a point or two. We will see how things go. Cerner...
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Director
Functionality and Upgrades
The issues we have with Cerner are ongoing. The turnaround is slow. Cerner doesn't do a lot of...
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Director
Relationship
I haven't seen any new technology from Cerner. The support people are nonexistent. We call them and...
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Director
Functionality and Upgrades
We aren't able to obtain information across care areas, like from the ER to the ICU or from the...
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Director
Relationship
I would rate getting our money's worth very low. Getting rid of the product would improve the value...
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Director
Relationship
Cerner doesn't keep any promises. They nickel-and-dime us and charge for every little thing, whether...
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Director
Implementation and Training
In the implementation and training, individuals were trying to teach us who weren't familiar with...
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Director
Functionality and Upgrades
The product is functional, but it isn't user friendly or intuitive. We have to navigate through...
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Director
Interfacing and Integration
There isn't a lot of integration in the product. Everything is individual. We have Millennium...
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Manager
ROI / Cost (care and feeding)
I don't know that there are any great systems out there. I wouldn't say that I would never buy the...
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Manager
Service and Support
When we need something easy, the support people help us really well. When our problem is...
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Manager
Service and Support
The vendor has done okay in supporting us through COVID-19. We haven't really needed anything from...
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Manager
Relationship
The vendor keeps their promises, but that doesn't mean that the promises are easily accomplished or...
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Manager
Implementation and Training
The vendor rushes implementations. Cerner is so siloed that they don't understand the impact of an...
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Manager
Functionality and Upgrades
The solution can do the job. It just isn't efficient. I like efficiency. The product has a very...
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Manager
Functionality and Upgrades
The system is complicated for our end users. There are a lot of parts to it that have different...
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Manager
Future Outlook
We are switching over to another system soon, but Millennium PowerChart is great for what it does....
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Manager
Functionality and Upgrades
The fact that I can't do scheduling through Cerner's product or get other records is an issue. We...
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Director
Implementation and Training
My staff doesn’t get any training from Cerner. One staff member received some training a couple of...
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Director
Interfacing and Integration
We want both our hospital and ambulatory solutions to be integrated. That integration is leading our...
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Director
ROI / Cost (care and feeding)
We struggle at times with Cerner. We are nickel-and-dimed to death. Every time we want to do...
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CIO
Functionality and Upgrades
Our clinicians like the product; they are probably the least complaining group that we have had...
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CIO
Relationship
I have been very happy with Cerner. I know that people get frustrated with Cerner, and there is a...
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CMIO
ROI / Cost (care and feeding)
The number one problem with Cerner is that there are so many patches. We take a patch every week or...
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CMIO
Interfacing and Integration
Cerner promises things that they just don’t do. We run a registry reporting solution that is a...
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Director
Functionality and Upgrades
Millennium PowerChart is better than other inpatient EMRs that I have used. The system does what it...
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Director
Functionality and Upgrades
Cerner's implementation was poor. Cerner gives a good sales pitch, and they say yes to us a lot, but...
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Manager
Functionality and Upgrades
The system functions very well. We tweak it and work with it to get it to do what we need it to do....
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Manager
Other Observations & Comments
If we were just starting out and didn’t have a system, I personally wouldn’t pick Cerner’s system. I...
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Manager
ROI / Cost (care and feeding)
Some things are doable in the system, but other things cost money to do. The vendor charges for...
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Manager
Service and Support
The initial implementation was fine, but we tend to do our own support for the system. The vendor...
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Manager
Interfacing and Integration
The system is very integrated. Everything is right there for us to use. The system works well with...
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Manager
Functionality and Upgrades
We sometimes have issues with the multipatient task list. The system has limitations there and there...
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Manager
Functionality and Upgrades
The system meets all of our needs. It is easy to use and is pretty functional. We don’t have any big...
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CMIO
Functionality and Upgrades
I see growth from Cerner, yet they still remain behind Epic with clinical functionality and the HIE....
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Director
Interfacing and Integration
Our billing team has asked Cerner for things that they say can't be done. I would think that a...
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Director
Service and Support
I can't say that I have had any experience with Cerner during COVID-19. When we were in the middle...
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Director
Functionality and Upgrades
We are finally adjusting to the system. It is a definite change from what we were accustomed to, but...
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Director
Implementation and Training
The training wasn't sufficient. I feel better about the product now, but I am a clicker; I click and...
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Director
ROI / Cost (care and feeding)
Cerner charges for every little thing. Everything becomes a customization, and there is a fee...
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Director
Other Observations & Comments
We have had executive involvement from Cerner. But we are still implementing the product. I am not...
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Director
Functionality and Upgrades
I would like to see more improvements to the product where there is room for error. When a patient...
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Director
Functionality and Upgrades
It would be helpful if the Cerner system allowed a better workflow for reoccurring encounters. We...
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Director
Functionality and Upgrades
When coders miss a modifier or a procedure code and it goes to the billing side, billers send it...
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Director
Functionality and Upgrades
In multiple instances, we have entered in the wrong modifiers, procedure codes, or discharge...
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CFO
Lessons Learned
If someone were asking for my recommendation, I would say that the product would be fine to...
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CFO
Other Observations & Comments
The implementation for CommunityWorks Clinical Suite went much better than another Cerner...
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Nurse
Service and Support
The vendor has done a good job supporting us during the COVID-19 crisis. They updated our assessment...
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Nurse
ROI / Cost (care and feeding)
The product is part of our long-term plans. I haven’t heard any rumblings about changing. We are...
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Nurse
Relationship
The vendor has kept their promises as far as I know. Everything I have had the vendor work on has...
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Nurse
ROI / Cost (care and feeding)
The vendor does nickel-and-dime some. Every time we want something that is not already part of the...
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Nurse
Implementation and Training
When we first rolled out the product, the training wasn’t adequate. The vendor told us about some...
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Nurse
Functionality and Upgrades
The product is easy to navigate. We are able to navigate between various screens, and the menu tabs...
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Manager
Service and Support
Cerner has been amazing during this COVID-19 crisis. They have really helped us with all of the...
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Manager
Interfacing and Integration
I would buy PowerChart again. We are still working on trying to get this product integrated with...
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Manager
Relationship
Cerner has been wonderful about keeping their promises. They have been the top score in everything...
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Manager
Other Observations & Comments
Cerner is only as good as the people that input the information, orders, and everything else. When...
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Manager
Functionality and Upgrades
PowerChart is a great, quality product. Cerner's customer service teams are really great at...
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Manager
Other Observations & Comments
Proactive service from Cerner depends on who the service person is. There are some service people...
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Manager
Lessons Learned
The concepts of Cerner are amazing, and once things are in place, things are going to be awesome. We...
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Manager
Relationship
I wouldn’t buy Cerner's software again. The Cerner system has a lot of potential. But when we...
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Manager
Service and Support
The system’s ability to support our interoperability goals is better now. There was a lack of...
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Manager
Functionality and Upgrades
Cerner needs to take many steps to improve the ease of use for end users. That is a matter of...
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CMO
Functionality and Upgrades
I know Cerner has some new functionality related to COVID-19 that they made available. I don’t think...
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CMO
Interfacing and Integration
When it comes to PowerChart’s interoperability with other systems, everybody has room to grow with...
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CMO
Service and Support
Cerner’s web support for PowerChart is essentially just the portal. Cerner needs to work on that.
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CMO
Sales and Contracting
We just went through a contract to try and eliminate nickel-and-diming, so Cerner does not...
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Manager
Functionality and Upgrades
I like the solution because we went from paper. There is a lot of visibility into the system.
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