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Cerner Millennium PowerChart/CommunityWorks Clinicals Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
CMIO
We do a lot of customization work in Millennium PowerChart. We are able to do some nice work, and...
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CMIO
Years ago, when we selected Cerner's system, there was no other option. We did an RFP, and another...
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CMIO
We are feeling nickel-and-dimed more so now than we felt a couple of years ago. We could spend every...
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CMIO
Because of COVID-19 and budget constraints, Cerner didn't get a chance to give us new things, so we...
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CMIO
We got excellent support from Cerner during the pandemic.
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CMIO
With the customization that we have done ourselves, Cerner's system drives outcomes if we look at...
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Manager
We love that the outpatient clinic piece is so integrated with the inpatient piece. Having one...
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Manager
It takes an extremely long time to get our issues corrected, and we often don't get timely updates...
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Manager
We really feel that some of the things that Cerner is requiring us to pay extra for should have been...
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CEO/President
We plan to keep this product long term. We are pretty married to this product. The whole nature of...
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CEO/President
As far as whether the vendor keeps their promises, I would lean toward yes. Sometimes it is hard...
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Director
With Cerner's system, our clinical side is better than what it was with our previous product. We had...
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Director
Cerner is really good at taking the physician experience very seriously. Some people would call...
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Director
For the most part, I don’t regret going to Cerner. It was the right decision for us. The...
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Director
While we were looking at Cerner, they reached out to us with a deal that knocked a very large...
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Director
When we need to make a change, the end user has to go out to all other clients on the same domain...
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Director
We really work toward making the vendor a partner in the business, and a lot of that depends on our...
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Director
We are generally happy with the solution. However, there are some concerns about the ability to do...
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Director
Cerner ultimately keeps their promises and partners with us. They help make changes, but that...
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Director
There are 100 ways to do the same thing in Cerner's system, so it can be super confusing to get to...
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Director
One of the pros of using Cerner's system is the fact that we can adapt some things that the vendor does....
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Director
I would hope that my overall satisfaction with Cerner would go up over the next 12 months, but there...
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CIO
We are always hearing about how Cerner has moved to a single-contract price that will stop the...
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CIO
With all of the issues that we have had over the last few years, especially with the system's...
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CIO
The solution's overall benefit for our organization has been positive. We wouldn't buy the solution...
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CIO
We expected that Cerner would have a better approach with Nuance so that their clients wouldn't have...
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CIO
Cerner has improved overall in the last year, and I expect that they will continue to improve. Our...
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Director
In truth, Cerner's solution compares nicely with other big EMR systems on the care side. It works...
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Director
Millennium PowerChart is not good on the business side. It is an immature product that should be...
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Director
Cerner needs to do better at training their own employees. They need to have some sort of...
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Director
The clinical side makes it hard for our financial folks to find the things they need when the...
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Director
Recently, Cerner completely changed their communication about a certain thing, so there is a lot of...
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Director
During our contracting process, our Cerner client representative was very proactive and engaged, but...
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Director
It has been excruciating to be the liaison between our users and Cerner. I used to be a big...
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Director
Cerner doesn't provide any ongoing training. They make changes and send out PowerPoint slides for...
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Director
Cerner made a huge change on a process that we had used for years. That process was one of the...
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VP/Other Executive
If we were making a purchasing decision again, we would do our due diligence and evaluate the...
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VP/Other Executive
I have formed a partnership with Cerner. They have made promises to me, and they have kept their promises....
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VP/Other Executive
I have been very pleasantly surprised at how Cerner has handled integration and interoperability. We...
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VP/Other Executive
Cerner needs to simplify and elegantly redefine how information is shown to providers and staff....
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Manager
Sometimes we get those bad representatives when we call support where we have to struggle a little...
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Manager
CommunityWorks Clinical Suite is just as complicated as any other EMR, but some of the portions are...
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Director
Millennium PowerChart has been a good product for us. Our implementation and go-live went well. This...
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Director
Cerner recently let some employees go, and our dedicated account representative was one of them....
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CIO
If someone were to ask me whether Cerner avoided charging, I would say definitely not. They stick us...
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CIO
Our physicians would probably give Millennium PowerChart a negative score. We have done so much to...
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CIO
Cerner was very angry that we didn't go to their newer Dynamic Documentation, but our way of doing...
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CIO
We recently did an upgrade, and it went as well as Cerner's upgrades can go. There are always...
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CIO
Cerner told us that they could only address one issue at a time when we reached out to them because...
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CIO
Cerner did a hatchet job on me, and I won't ever recover from that. That has caused us to be very...
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CIO
Cerner's Achilles' heel is their lack of revenue cycle. Cerner will not have that any time soon. We...
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CIO
We did a cost analysis, and Cerner is more backloaded than other EMRs like Epic. Epic's EMR is...
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CIO
If we started over today, we wouldn't split clinical and financials. Instead, we would go with a...
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CNIO
The costs are all negotiated up front. I am not really involved in the charging, but I don’t hear...
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CNIO
We have engaged with Cerner to help us modernize and optimize the system. We are just starting that...
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CNIO
Cerner is doing well with delivering new technology to meet our needs. They are very strong in the...
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CNIO
The executive involvement is very high. There are multiple opportunities for our executives to meet...
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CNIO
Cerner is strong with integration and interoperability. They stay on top of things and are ready...
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CNIO
This past year, Cerner has worked really hard on the pandemic issues and has tried to come up with...
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CNIO
The product isn't perfect, but the quality is very high. Most clinicians, nurses, and providers...
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CNIO
No specific functionality that we are lacking is popping into my mind. I just know that there are...
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Analyst/Coordinator
There are always flaws and things that need to be a bit more streamlined. We would like the system...
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VP/Other Executive
I would not go with Cerner again. It takes forever to get anything done and to have any requests...
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Director
Millennium PowerChart has limited integration with our virtual care platform, but we want to fully...
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Director
Millennium PowerChart requires a lot of clicking through different menus to get to the pages that we...
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Director
With every new upgrade, Cerner is going in the right direction. We just have to wait and see about...
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Director
I know Cerner takes support seriously. However, sometimes the support team takes a little while to...
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Director
I would tell a peer that there are probably better options out there than Millennium PowerChart. The...
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CIO
Cerner has made a lot of staff cuts and downsized their application management services (AMS)...
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CIO
We can really feel the lack of experience in a lot of the vendor's application management services...
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CIO
If we had to do the vendor selection process again, I think a competitor’s product would probably...
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CIO
Cerner nickel-and-dimes for sure. There is always a sales order for everything we ask for, even...
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CIO
Cerner’s communication on updates is not as seamless as we are used to. And we have had some issues...
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CIO
Some of the patient communication through the portal is a bit restrictive. We can’t send out...
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CIO
Cerner didn’t do a great job of training us or the IT staff. In terms of educating us on some of the...
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CIO
One of our biggest challenges right now is reporting. Cerner may have 400 reports out there, but we...
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CMIO
Cerner is very careful about making promises, so they keep them all. They don’t promise us...
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CMIO
Cerner is better at implementations than we are. They are pretty good. Any issues that we have had...
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CMIO
The initial training from Cerner is quite good. New employees come in and get a fantastic training...
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CMIO
Of all the vendors out there, Cerner is one that is much more open to interoperability. I have not...
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CMIO
I can text the people at Cerner who know answers to my questions, and they give those to me. We have...
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CMIO
We are given awareness of when there is going to be downtime. Cerner is very proactive about that....
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CMIO
We have had multiple changes when it comes to the Cerner executive who supports us. We have...
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CMIO
I would recommend Cerner to a similar-sized hospital, and I think it would be an excellent choice...
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CMIO
There are some people who are naysayers and expect the EMR to be more than what it is. I think for...
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CMIO
The dogma for 50 years has been the doctor documents every piece of a note,and everything is on the...
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CMIO
The future of medical documentation is not typing on a computer to write a note. It is some version...
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CMIO
Cerner's solution is easier to use than other EMRs are. It doesn’t have some features that another...
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CMIO
There is functionality I would like to have in the system, but Cerner is working on things and is...
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CMIO
Cerner's nickel-and-diming makes us crazy. The money is not as much of a problem as the product, but...
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CMIO
Cerner is a huge corporation; they hold a lot of hands to the fire. A lot of Cerner's energy is...
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CMIO
The system is okay. No EHR is easy. We are continually upgrading and taking patches. The vendor...
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CMIO
Cerner’s support is ineffective. At my level, they are unresponsive. I can’t get anybody to listen...
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Manager
It takes a while for Cerner to get things done. Cerner outsources a lot of their help, and that...
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Manager
The benefits of using Millennium PowerChart are the customization and the ease of access to all the...
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Manager
Millennium PowerChart is fairly easy to use. It is flexible. We are able to customize the system...
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Manager
I did most of the building in Millennium PowerChart, and I found the system to be easier than...
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Director
CommunityWorks Clinical Suite is probably the best EHR and clinical system that I have ever worked...
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Director
We are completely and seamlessly integrated with the solution without interfaces.
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Director
Small hospitals usually have the same needs as larger hospitals, but small hospitals get less from...
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Physician
We have made it past the product's setup. There aren't any bad surprises coming down the pike.
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Physician
The product was a little rough when we first got it, and Cerner made some promises that they didn't...
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Physician
We sometimes have a hard time telling what is going on with the solution's upgrades. When we get a...
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Physician
I would do a head-to-head comparison with Epic. Cerner's training is hard and isn't totally...
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Physician
The new tools that we are shifting to are easier to teach and learn and are more intuitive than what...
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Physician
We have a pretty good representative for help services, and they are our go-to person. We have a...
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Physician
The data that comes from outside organizations isn't as good as it should be. We have good analytics...
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Manager
The vendor's support can be both outstanding and terrible. We have one person in particular who we...
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Manager
The system works great, but one of the reasons it works great is because we spend a lot of time...
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CIO
Cerner’s products aren’t as strong as I need them to be. I have told Cerner that I don’t want to...
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CIO
Cerner announced that their CEO is leaving. It seems like they are keeping it low key. It was a...
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CIO
I would like to see Cerner bring disruptors like Google to the table in a better way and show us how...
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CIO
Cerner has many customers leaving, and it makes me question who will be with them in 10 years. I...
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Manager
The system is very logical, well organized, user friendly, and relatively efficient. The solution is...
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Manager
The vendor is struggling with some things, like junk warnings, but we have someone in our...
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Manager
One of the worst things about Cerner is that they use a proprietary database that is terrible. It is...
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Manager
Cerner tries to keep up with the latest technology. They have been prepared for all of the...
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Manager
The vendor's support people aren't all fantastic, but they do have some good people. We have a...
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Manager
There was a time when we were having some issues and Cerner's executives were very responsive. I...
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Manager
We paid the vendor a lot of money for this system, and my expectations were higher than what the...
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Manager
I know some organizations that are doing fantastic with this product, so whether I would recommend...
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Manager
The trainers that the vendor sent us were bad. The problem was more with their attitudes than...
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Manager
There are a few areas in the system that we thought would be better than they are. The vendor stays...
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Manager
The system's ease of use depends on whether its users are willing to learn. I taught myself a couple...
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Manager
We have a very good account representative who has done some very good things for us, but the...
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Manager
I think that things are going to be better with the system in a year. I know that the vendor is...
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Manager
Some of the system's areas are weak. A few of our departments are very unhappy with the product. But...
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CTO
Some of our people have used another EMR, and they feel that Millennium PowerChart doesn't do what...
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CTO
There have been many features added to the solution that we lobbied for and the vendor implemented....
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CTO
We have a partnership with Cerner, and we are regularly exposed to their executive team. However,...
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CTO
Something has clearly changed with Cerner in the last couple of years. They are now much quicker to...
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Manager
I like the system. It is easy to find things, and dropping the charges is nice. We never had that...
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Director
Millennium PowerChart is an intuitive product. However, we have some folks who struggle to get...
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Director
When Cerner sold us the product, they advertised on their website that their drug database would be...
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Director
We have a specialty package from Cerner where the specialty changes every week. There are new...
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Director
We have to ride Cerner to get them to do anything, and then they nickel-and-dime us on everything....
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Director
We are tied into a community platform with other hospitals, so we can't make any changes unless...
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Director
Cerner's drug information platform is very weak. There are databases out there from companies that...
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Manager
I have seen some other EHRs and really liked them. If I were building my own institution and...
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Manager
Millennium PowerChart is a package deal, so if we need support or service that is included in the...
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Manager
Besides the help desk people, we do have some Cerner contacts that are involved with the pharmacy....
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Manager
Everything has its flaws, but for the most part, Millennium PowerChart works as it was promoted. I...
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Director
Whenever there are quirks or issues in the system, we don't seem to get answers, and there often...
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Director
The solution is not meeting the needs of how healthcare is evolving. Nobody really realized we would...
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Analyst/Coordinator
Sometimes, Cerner gives us the runaround. It can be hard for us to get to the right people. It seems...
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Analyst/Coordinator
My only issue with Cerner is that it takes months for them to get things done. They have a large...
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Director
As the technology evolves in other areas, I would expect to see some level of standardization and...
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Director
We have an agreement with the vendor, and because of that agreement, we aren’t charged for every...
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Director
The system checks the boxes. The vendor is checking the boxes for anything we need for meaningful...
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Director
When we have done upgrades, there have been some bumps in the road, and it has been really hard to...
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Physician
I hate Cerner with a passion. I have been involved with several rollouts of Cerner in my career. The...
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Nurse
CommunityWorks Clinical Suite is great. The system is automatically upgraded, so we don't fall...
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Nurse
I don't have a lot of experience with other systems, but CommunityWorks Clinical Suite is...
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Nurse
There are a lot of charges associated with different things in the system. A lot of the system's...
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Nurse
During our original implementation of the system, we had great clinical features. Cerner showed us...
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Nurse
Cerner has wonderful training. We even get ongoing training from them. There is an area where those...
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Nurse
Cerner does monthly upgrades that we struggle to keep up with. Things were a little better when we...
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Nurse
Cerner is proactive. They are always a month ahead of me. The vendor has really good executive...
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Nurse
CommunityWorks Clinical Suite is definitely worth the investment. The system is patient and provider...
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Manager
PowerChart is not totally user friendly, but it is okay. It just takes a while to get used to. The...
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Director
It may be our own internal build, but there are a lot of limitations and a lot of issues with...
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Director
PowerChart is highly reliable as it rarely goes down. However, if we do need changes, it will take a...
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Director
PowerChart is very intuitive. Anyone can sit down and use it. There are robust analytics that we can...
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Director
Years ago, I was promised a specific piece of functionality from Cerner, and I still don’t have that....
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Manager
I wouldn't buy the PowerChart system again because there are better options. Cerner is providing...
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Manager
Cerner’s support is not stellar. It is not great for more complicated issues or engineer-related...
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Director
I am coming to terms with some of the things that frustrate me about Cerner. I have realized that...
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Director
We recently did a pretty significant upgrade for Millennium PowerChart, and there weren't a lot of...
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Director
We are working with Cerner on their support. The vendor takes our feedback very seriously. They give...
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Director
The way that the EMR prints things is a nightmare. One note might take up to four pages. When...
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Director
I am not a huge Millennium PowerChart fan. There is a lot to be desired with case management in...
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Director
Cerner is proactive in terms of products when it comes to industry standards and what people need to...
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Director
A part of the issue is how the organization has chosen to use the tool. For example, providers are...
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CIO
Cerner somewhat nickel-and-dimes. We have a community model, so there are too many players involved....
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CIO
I am not getting phone calls from the physicians with complaints about the system, and that is...
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Director
My least favorite thing about CommunityWorks Clinical Suite is that if we want to make changes,...
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Director
There are definite frustrations with the EMR. For example, blood administration does not flow well...
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Manager
From a pharmacy standpoint, Millennium PowerChart is not a user-friendly system. We have issues with...
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Manager
I don’t think the training was Cerner driven, but even the Cerner documents that we were given...
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Director
Millennium PowerChart is a done deal; it is our EHR. The overall product quality of the system is a...
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Director
We really focused on optimizing Millennium PowerChart for physicians. Cerner pretty much gave us a...
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Director
A benefit of us being standalone with Cerner is that we are really agile. If we want to try...
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Director
When we optimize something in Millennium PowerChart, we can, for example, give the providers 13...
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Director
We were working on a Cerner project and had a Cerner employee who gave us the heebie-jeebies, so I...
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Director
Cerner is very good about sharing the costs of everything. There are no surprises. We get our...
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Director
We have never had a complaint from end users about Millennium PowerChart. Many users are running the...
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Director
We have negotiated a catalog purchase with Cerner. There are some expenses here and there, but I...
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Director
Historically, we have had a great experience with Cerner’s implementation services. I am concerned...
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Director
I would recommend Millennium PowerChart. I would tell someone that it is comprehensive to meet their...
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Director
I am going to give a low score for the ease of use, and I don't think that is just for Cerner....
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Director
Whether Cerner is delivering new technology is a tough one. They are working on things, but I think...
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Director
I think the ongoing support is very good. As far as proactive service goes, that leaves a little to...
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Director
We have a great relationship with our executive relationship managers, and they are very responsive....
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Director
Some of Cerner's training was optimal, but they should have outlined it a bit. With some training...
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Director
Since our go-live, we haven't had anything new, but the whole product is very new technology. We...
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Director
There is so much about the system that we have to spend time navigating. It would be nice if Cerner...
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Director
If Cerner's product works the way we think it can and are working toward, we will be successful. I...
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Director
We have a really big A/R backlog. Cerner is selling their system as something for a clinically...
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CCO
Cerner does a decent job of being a good vendor. They don't mistreat us by any means, but they are...
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CCO
Sharing data is difficult. Cerner doesn't have APIs or easy ways to interface with the system....
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CCO
Cerner is probably the worst in terms of ease of use. There are a lot of clicks, and Cerner could...
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CIO
Overall, I think we have a pretty good system. Cerner wants us to move to Millennium PowerChart on...
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CIO
We are still using another Cerner system for billing, and we are using a different system for the...
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CIO
I haven't seen anything that the system can't do. There are a lot of things we can't do. We replaced...
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Director
Consumerism is an area where Cerner is really falling. If we compare their portal with others out...
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Director
I like how Cerner was one of the first vendors to work well with HIEs in the region with CommonWell...
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Director
The vendor's leadership has turned over significantly in the last few years. Those who have been...
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CMIO
It would make Millennium PowerChart easier to use if Cerner simplified the user interfaces. Cerner...
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CMIO
For new Cerner applications, the support staff's knowledge could be better. Overall, across Cerner...
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Director
Sometimes we have a hard time getting the right technical capability or a person who has the right...
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Director
The vendor has a lot of user support that is web based. We can get in and create logs about issues.
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Director
If people say they want Cerner’s CommunityWorks electronic record, they get the PowerChart solution....
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Director
The PowerChart software is a part of the Cerner CommunityWorks Clinical Suite, and they charge us...
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Director
I would probably buy this product again. I wasn’t part of the comparison process and the vendor...
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Director
The process is not as streamlined and user friendly as one would hope, so it takes a little bit of...
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Director
It is hard for me to compare what Cerner's service is like relative to others. It feels like the EHR...
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Manager
There are charges for anything outside of the contract with Cerner. If we are requesting something,...
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Manager
The apps that I have implemented with Cerner have worked as promised for the most part. PowerChart...
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Manager
I love Cerner’s web support. I can find anything I need on their website, and that is fantastic....
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Manager
Quickly resolving issues is not Cerner’s strong suit. We definitely run into issues with that. We...
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Manager
I recommend Cerner all the time. We are always showing off our system and the functionality that is...
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Director
Cerner uses a train the trainer model, and they did an excellent job of training us. Then, our...
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Director
Cerner's support can be a little tricky because we have our own folks who also help us with support....
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Director
There are a lot of things that we can do with Millennium PowerChart. I would say that we are getting...
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CIO
Cerner has gotten better with their service line. They have teams that can help us get through...
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CIO
Cerner does everything we need to do, but things can get a little frustrating. Support has gotten...
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Director
The overhead problem that we are having here is that there is not a good way to deconflict the...
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Director
I probably would buy the solution again. Millennium PowerChart is a good product. The way we value...
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