Evident Thrive EHR Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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CFO

Value

I would buy Evident Thrive EHR again because CPSI gets the job done at a fair price for a small facility....

Feb 2024
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CFO

Culture, Relationship, Product

CPSI promised us a new platform, and they made some changes on one side, but they have done nothing...

Feb 2024
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CFO

Value

CPSI nickel-and-dimes me to death on every interface, whether bidirectional or unidirectional. Then...

Feb 2024
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CFO

Relationship, Product

CPSI's updates inevitably cause other things to fail. We will have an update one day, and the next...

Feb 2024
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Director

Relationship

Some of our tickets have to go through a ridiculous number of committees before the vendor decides...

Jan 2024
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Director

Relationship

I have had good luck with CPSI’s account representatives. They take care of anything I need, and...

Jan 2024
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Director

Product

Evident Thrive EHR’s ease of use is getting better. CPSI has been moving more things toward the CW5...

Jan 2024
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Director

Relationship, Operations, Product

Some instructions in the online PDFs of the books that tell us how to do everything could be updated...

Jan 2024
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Director

Operations

CPSI has a site with user videos that walk us through changes and let us practice things. That has...

Jan 2024
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Director

Loyalty, Relationship, Product

Things in general have been very good with Evident Thrive EHR. The system is much better than it...

Jan 2024
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Director

Relationship, Operations

An opportunity for improvement for CPSI is more education for me. Part of the problem with CPSI is...

Jan 2024
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Nurse

Operations

The hospital administration is to blame for some aspects of the poor implementation and rollout....

Jan 2024
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Director

Product

Gathering data for MIPS in Evident Thrive EHR has been difficult. Part of that may be on our staff...

Jan 2024
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Director

Value

Evident Thrive EHR is considerably less expensive than what we had before.

Jan 2024
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Director

Loyalty, Operations, Product

Getting things running more smoothly in Evident Thrive EHR is going to take a little while.

Jan 2024
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Director

Relationship

CPSI has a pretty decent navigation system, and they have regular meetings where they talk about any...

Jan 2024
||
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Director

Loyalty, Relationship

We went with CPSI because we have a leader who has some experience with them at other organizations...

Jan 2024
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Director

Operations

We had a short time frame for implementing Evident Thrive EHR, and that was very impactful to the...

Jan 2024
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Director

Product

Evident Thrive EHR has its limitations, and because of that, morale is pretty bad right now;...

Jan 2024
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Director

Loyalty, Value

Evident Thrive EHR is part of our long-term plans because it is what we can afford. I would buy it...

Jan 2024
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Director

Product

One problem that we have with the vendor is that when we have to send out a record or do an...

Jan 2024
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CIO

Culture, Product

I understand why people use CPSI's system when price is their only consideration, but those people...

Jan 2024
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CIO

Product

If an organization is going to try to use the product in their ED, they might as well ram their...

Jan 2024
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Manager

Operations, Product

Evident Thrive EHR is very old school and is not user friendly. A lot of the changes CPSI makes to...

Dec 2023
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Manager

Loyalty, Value

We are looking at other EHR options so that we are on one system for our facility. Everyone in our...

Dec 2023
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Manager

Relationship

CPSI could be more proactive. CPSI’s support team responds to our messages, but they may not have...

Dec 2023
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Manager

Loyalty, Product

We don't see a ton of outcomes with Evident Thrive EHR, but I know CPSI is trying to improve. CPSI...

Dec 2023
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CIO

Loyalty, Product

The innovation with CPSI has been out of the park, and that is where they have a good market share....

Dec 2023
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CIO

Product

Currently, people in different departments can only work in certain parts of the system. People in...

Dec 2023
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Director

Loyalty

We needed an all-in-one EHR. We needed something to handle a lot of areas. CPSI's product is not...

Dec 2023
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Director

Relationship

Support is what CPSI does best. For the most part, when we get assigned a person, they usually can...

Dec 2023
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Director

Relationship, Product

CPSI used to be better at being able to fix the things we needed to be fixed, but they reorganized....

Dec 2023
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Director

Operations

As far as training the providers goes, we use notes. We don't even use the encounter data submission...

Dec 2023
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Director

Loyalty

Probably the only thing we really have difficulty with as far as documentation goes is that the...

Dec 2023
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Director

Product

CPSI keeps up with every mandate that we have from CMS. One thing I really like is that we have...

Dec 2023
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CFO

Relationship

We met with a higher-up at CPSI once, and they assured us they were going to get back to us. I have...

Nov 2023
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CFO

Loyalty

We viewed a lot of EHRs years ago, and we felt that Evident Thrive EHR met our needs. We felt like...

Nov 2023
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CFO

Relationship

CPSI’s customer support is hit and miss. I know the people in different areas who are qualified. The...

Nov 2023
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CFO

Relationship

We work with lots of people every day, and then we call on a Monday morning and are suddenly told...

Nov 2023
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CFO

Value

CPSI used to be bad about charging for things; that was one of their downfalls. They still charge...

Nov 2023
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CFO

Relationship, Product

Evident Thrive EHR has come a long way in ease of use; however, there is some quirkiness, and I...

Nov 2023
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CFO

Relationship

The problem is that CPSI has many fingers in too many areas, so when they send out information, they...

Nov 2023
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Director

Loyalty, Product

CPSI continues to move forward with the core measures that the federal government puts in process,...

Nov 2023
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Director

Product

The day-to-day processes in Evident Thrive EHR are simple and straightforward. We can easily access...

Nov 2023
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Director

Value

CPSI considers small rural hospitals, so they do give price advantages to those instead of having a...

Nov 2023
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Director

Relationship

Anytime we upgrade our equipment, such as our IV pumps, for instance, it is very difficult to get...

Nov 2023
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Director

Value

Evident Thrive EHR is pretty easy to use, especially with the latest upgrade. We have gotten our...

Nov 2023
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Director

Product

The EHR is very difficult to get information out of. The reports are very cumbersome to build. It is...

Nov 2023
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Director

Relationship, Product

CPSI’s execution isn't always there. We get our hopes up, but then the functionality doesn't work...

Nov 2023
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Director

Value

We occasionally offer to help CPSI with things, and they offer services at either a reduced cost or...

Nov 2023
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Director

Operations

When there is an upgrade, CPSI posts videos on an online training portal or trains some of our...

Nov 2023
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Director

Relationship

For support, we usually go through the web first, and if we don't get what we need, then we can...

Nov 2023
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Director

Relationship

There is a gray area in terms of whether CPSI’s support team is capable of fixing our issues...

Nov 2023
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Director

Operations, Value

It is very evident that CPSI doesn’t have clinical people on their team, so Evident Thrive EHR is...

Nov 2023
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Director

Loyalty, Product

Evident Thrive EHR has gotten a lot better in the past year or two, and CPSI is trying to come out...

Nov 2023
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Director

Relationship

I think CPSI's support has gone down a bit. We used to be able to call them, and they would resolve...

Nov 2023
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Manager

Product

The eMAR process is a little kludgy, so I would like to have that be smoother; right now, we have to...

Nov 2023
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Director

Loyalty, Value

Part of the reason we have Evident Thrive EHR is that it is not very expensive. For a small...

Nov 2023
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Director

Operations

After our implementation, we felt like the vendor mostly forgot about us unless we needed help. No...

Nov 2023
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Director

Product

We don't have a lot of downtime with the system. The system is as stable as any other solution that...

Nov 2023
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Director

Relationship, Operations

CPSI's website has a section for known problems, but that section isn't very up-to-date. We are...

Nov 2023
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Director

Product

There are some things in the system that take more clicks than they should. That is just the...

Nov 2023
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Director

Loyalty, Value

The system is only meeting some of our needs. That isn't what we would like to see, but we don't...

Nov 2023
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CIO

Value

CPSI doesn’t avoid charging for every little thing. I think that is true for every EHR vendor out there....

Nov 2023
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(0)
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CIO

Loyalty, Product

When we moved to Evident Thrive EHR, the comparison to our old product was basically apples to...

Nov 2023
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(0)
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CIO

Operations

We are hosted, so for us, the implementations and upgrades go really well. When it comes to...

Nov 2023
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CIO

Relationship

The vendor’s proactivity is really good. We do get a lot of communication emails from the...

Nov 2023
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CEO/President

Loyalty, Product

Our providers say Evident Thrive EHR is too hard to use, and they are the ones who we got the system...

Nov 2023
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(0)
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CEO/President

Relationship

When we put in a ticket with the vendor, the quality of the support we will get will depend on the...

Nov 2023
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CEO/President

Relationship

When we reach out to CPSI, they reach back out to us, so that isn't a problem. We have a...

Nov 2023
||
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CEO/President

Operations

Right now, I would be very hesitant to recommend Evident Thrive EHR, and I would suggest that those...

Nov 2023
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CEO/President

Product

We have had some issues with integrating Evident Thrive EHR into our ED. That process hasn't been...

Nov 2023
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Director

Value

There is a maintenance fee for everything with CPSI. When we bring on new providers, we have to get...

Nov 2023
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Director

Relationship

CPSI’s biggest asset is their customer service; they are top notch in that area. If we have an...

Nov 2023
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Director

Product

I wouldn’t buy Evident Thrive EHR again because although CPSI is geared toward small hospitals, they...

Oct 2023
||
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Director

Relationship

The vendor only keeps their promises as long as there is not a time frame added. Also, CPSI could do...

Oct 2023
||
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Manager

Product

The only new thing we have seen from CPSI just ended up being another layer. The system didn't speed...

Oct 2023
||
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Manager

Culture, Relationship

The product is not working as promoted. For the last few months, we have been trying to move to a...

Oct 2023
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Manager

Product, Value

I would not buy Evident Thrive EHR again. It is coded in FORTRAN, which is an archaic language, so...

Oct 2023
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Manager

Relationship, Product

It shouldn't be a surprise to anyone that Evident Thrive EHR is a half-baked product. When CPSI...

Oct 2023
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Manager

Culture, Relationship

When we had a situation open for months, our new representative called and chatted with us to see...

Oct 2023
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Manager

Culture, Value

At one point, we were attempting to access our own data, which we rightfully own. However, we were...

Oct 2023
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Manager

Relationship, Value

Never in my life have I seen a vendor like CPSI. They are like an organized crime family. I have...

Oct 2023
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Director

Product

Evident Thrive EHR doesn't integrate well with our other systems at all.

Sep 2023
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Director

Relationship

CPSI’s support is almost nonexistent.

Sep 2023
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Director

Product, Value

Evident Thrive EHR is atrocious. It is a complete waste of our time, and we have had the same...

Sep 2023
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Director

Relationship

Evident Thrive EHR was a pretty robust system over 20 years ago, but it is completely outdated for...

Sep 2023
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Director

Relationship

CPSI's support team is slipping. They used to be really good, but now they are not so good.

Aug 2023
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Director

Loyalty, Relationship, Product

CPSI seems to be playing catchup all the time; they have so many things in motion that they can't...

Aug 2023
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Director

Loyalty, Product

We already have a new EHR; we just haven’t gone live with it yet. We haven’t had a problem with...

Aug 2023
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Analyst/Coordinator

Relationship, Operations

Recently, CPSI has listened to us. They have responded to some of our requests and fixed some...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

When we put in a ticket, CPSI will often tell us to look at the information out there, but we have...

Aug 2023
||
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Analyst/Coordinator

Relationship, Product

When it comes to upgrades, CPSI is always willing to go ahead and help out. However, since our last...

Aug 2023
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Analyst/Coordinator

Product

Our end users don't complain about the product. A particular group that I work with always says the...

Aug 2023
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(0)
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Analyst/Coordinator

Product

The product meets our goals. It meets the technology standards that we need it to meet.

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

If the vendor’s lower level of support can't figure something out, they need to let the upper level...

Aug 2023
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Manager

Operations, Product

CPSI was running an app for clinicians to document things. It was structured and templated. Then the...

Jul 2023
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Manager

Operations

The vendor has an on-demand, interactive web page for training, but talking to a human is a...

Jul 2023
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(0)
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Manager

Product

There is supposed to be a patient liability estimator in the admission process. For whatever reason,...

Jul 2023
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(0)
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Manager

Product

Evident Thrive EHR does not integrate with everything; that is terrible. We have gotten things to...

Jul 2023
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(0)
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Manager

Product

We would like CPSI's system to not look like a DOS screen. Evident Thrive EHR and our gold-standard...

Jul 2023
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(0)
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Manager

Operations, Product

CPSI tends to be careless when testing switches. Testing something on a test site obviously has a...

Jul 2023
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Manager

Loyalty, Value

Hopefully, we are at the light at the end of our tunnel with Evident Thrive EHR and can move to...

Jul 2023
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(0)
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Manager

Relationship

CPSI is falling short and not living up to their potential. They could do more when it comes to...

Jul 2023
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(0)
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Manager

Product

At our location, we are accustomed to using wait-listed units. CPSI is unfamiliar with wait-listed...

Jul 2023
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Director

Loyalty

One of the reasons that we are moving away from Evident Thrive EHR is that the functionality we need...

Jun 2023
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(0)
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Director

Loyalty, Product

We have outgrown Evident Thrive EHR, but the system might work fine for a smaller facility that...

Jun 2023
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(0)
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Director

Product

People constantly complain about the system. It takes a certain amount of time for the system to...

Jun 2023
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Director

Operations

I don't really know what our initial training with Evident Thrive EHR was, but there didn't seem to...

Jun 2023
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Director

Product

Evident Thrive EHR has some limitations when it comes to the documents that it can take in. The...

Jun 2023
||
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Director

Operations, Product

Once users learn how to navigate the system, they have it down pretty well. The system is...

Jun 2023
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Director

Relationship

We had people from CPSI help us work through some workflow issues. When we had other day-to-day...

Jun 2023
||
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Analyst/Coordinator

Loyalty, Product

The product doesn't flow, connect, or do what I need it to do. It is old, doesn't do anything, and...

Jun 2023
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(0)
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Director

Relationship

I know that CPSI is trying to keep their promises, but they can’t. They are doing a lot, but it is...

Jun 2023
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Director

Culture, Value

Recently, we signed an agreement with a partner of CPSI. We needed to get read-only database access...

Jun 2023
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Director

Operations

CPSI has an online portal for training, but they only come out here when they are trying to do some...

Jun 2023
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(0)
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Director

Product, Value

CPSI supports interfacing for mandatory government requirements, but they charge a lot.

Jun 2023
||
(0)
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Director

Product

A lot of the issues are centered around the physician documentation portion. The problem is that the...

Jun 2023
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Director

Value

CPSI delivers new technology, but it is so expensive. It is unattainable. The marketplace for CPSI...

Jun 2023
||
(0)
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Director

Relationship

CPSI’s support has a long way to go. Things get queued to a single operator. If I call the support...

Jun 2023
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(0)
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Director

Relationship

As soon as I get frustrated with something, I reach out to my CSM and tell them I am having issues....

Jun 2023
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(0)
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Director

Loyalty

CPSI doesn’t have a medical office product. That is one reason why we are changing to another...

Jun 2023
||
(0)
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Director

Product, Value

The product is a simple, fairly easy-to-use system, and it does seem to interface with other...

Jun 2023
||
(0)
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Nurse

Product

CPSI could improve their reporting functionality. In the system that I worked with before, I could...

May 2023
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Nurse

Operations

I haven't had any training with CPSI. Most of my training has just been on the job, and that is not...

May 2023
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Nurse

Relationship, Product

CPSI is good about updating things, and they have been able to do a lot of things that we have asked...

May 2023
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Nurse

Product

There are some things that we are unable to use because CPSI's system cannot bridge to what we need...

May 2023
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Nurse

Relationship

There are some things that CPSI is very proactive on. The executives are available. We have...

May 2023
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Nurse

Value

When a facility is small, they can't always buy the product with all the bells and whistles. For the...

May 2023
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Analyst/Coordinator

Product, Value

CPSI's system has caused a freeze in our workflow. We have disrupted revenue and staff burnout due...

May 2023
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Analyst/Coordinator

Relationship, Product

CPSI causes constant challenges and headaches to the point where we can't get anything to move forward....

May 2023
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Director

Product

I see Evident Thrive EHR as a colorful version of an old green screen computing system instead of as...

May 2023
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Director

Relationship

CPSI’s support team is hit or miss. Sometimes I get a good person, and sometimes I don't, but I...

May 2023
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Director

Relationship

CPSI has members on their team that are very interested in solving our problems. The team is very...

May 2023
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Analyst/Coordinator

Relationship

The vendor is a little slow. Sometimes, the vendor is more reactive than proactive. Usually, it...

Apr 2023
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Analyst/Coordinator

Product

Evident Thrive EHR is good for what it does.

Apr 2023
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Analyst/Coordinator

Product

Evident Thrive EHR can get not very user friendly, and it requires too many clicks. Everything...

Apr 2023
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Analyst/Coordinator

Product

Sometimes, with Evident Thrive EHR, we have problems with things coming over from different...

Apr 2023
||
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CIO

Operations

The vendor does their best when it comes to training. They give out videos but leave out important information....

Apr 2023
||
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CIO

Product

The application portion of Evident Thrive EHR must be invoked in several different ways in order to...

Apr 2023
||
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CIO

Product

The system is reliable today, but the reliability depends on the month. The design is not optimal....

Apr 2023
||
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CIO

Loyalty, Relationship

The vendor has a vision. They do not consistently deliver on that vision. We are still waiting for...

Apr 2023
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CIO

Relationship

CPSI tries to be available to us, and they answer the phone. The vendor has gotten a lot better at...

Apr 2023
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CIO

Relationship, Value

Evident Thrive EHR has helped our clinical users understand the difference between our internal...

Apr 2023
||
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CIO

Product, Value

Managing the support of Evident Thrive EHR costs way too much. The database is not up to our...

Apr 2023
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CIO

Relationship, Product

The vendor keeps their timelines, but concerns are not resolved. The functionality is never without...

Apr 2023
||
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CIO

Operations

Our patient portal implementation did not go well. The upgrades that happen continue to impact our...

Apr 2023
||
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Analyst/Coordinator

Loyalty, Product

We have looked at other EHR options because of ease-of-use problems on the clinical side of Evident...

Apr 2023
||
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Analyst/Coordinator

Loyalty, Product

Evident Thrive EHR is going to a web-based version so that it can be accessed from any computer, not...

Apr 2023
||
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Analyst/Coordinator

Operations

The training with Evident Thrive EHR is only self-directed, and we don't really get any additional...

Apr 2023
||
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Manager

Relationship, Relationship, Product, Product

We have had Evident Thrive EHR for a long time. The product has worked fine, but we have not built a...

Apr 2023
||
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Manager

Product, Product

My biggest issue with Evident Thrive EHR is that it doesn’t integrate with other systems. I wish I...

Apr 2023
||
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Director

Relationship, Relationship, Product, Product

Over the past several years, the level of improvement in clinical user experience with our EHR has...

Apr 2023
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Director

Operations, Operations

CPSI kicked off some new enhancements, including the web console, and the enhancements looked good,...

Apr 2023
||
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Analyst/Coordinator

Product

There is a lot that goes on in the system. The reporting could be better. The system has some ad hoc...

Mar 2023
||
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Director

Loyalty, Relationship, Product

CPSI is trying to get to the point where they have better interoperability and have some things...

Mar 2023
||
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Director

Product

The only thing that I really like about CPSI versus some other vendors is that there is a high level...

Mar 2023
||
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Director

Operations

CPSI does a pretty good job with training. The initial training's follow-up is good, but if the...

Mar 2023
||
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Director

Operations, Product

Evident Thrive EHR is not difficult to use, but it isn't intuitive. For example, if a user gets...

Mar 2023
||
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Director

Value

My recommendation of Evident Thrive EHR to someone is going to depend on the size of their facility....

Mar 2023
||
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Director

Loyalty

CPSI has some new things that seem to be very helpful. We want to implement those things, and I...

Mar 2023
||
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Analyst/Coordinator

Relationship, Product

In the pharmacy module, it is nice that we can adjust our NDCs fairly easily so that we can have...

Mar 2023
||
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Analyst/Coordinator

Operations, Product

I would like the system to be better at talking between the clinical side and the hospital side....

Mar 2023
||
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Director

Operations

I would say we are worse off now with Evident Thrive EHR than we were. Part of that is because...

Mar 2023
||
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Director

Loyalty, Product, Value

If I had the choice, I would probably not pick CPSI again. There are some things that they do well;...

Mar 2023
||
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CIO

Operations

One of the vendor's team members was a poor trainer and was so rude and condescending to our staff....

Mar 2023
||
(0)
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CIO

Product

When the vendor was pushing Evident Thrive EHR, they had great-looking dashboards and told us how...

Mar 2023
||
(0)
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CIO

Product

We recently tried to test for interoperability, and we are supposed to be reporting on our inpatient...

Mar 2023
||
(0)
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CIO

Product

A part of the EMR that we don't like is that we have to use so many different screens to change...

Mar 2023
||
(0)
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CIO

Relationship

The level of support we get depends on the area within the EMR that we have issues with. From a...

Mar 2023
||
(0)
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CIO

Relationship

We wouldn't wish this product on our worst enemy. I have actually told our audit firm that if they...

Mar 2023
||
(0)
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CIO

Product, Value

There is not a chance in hell that we would purchase Evident Thrive EHR again. We went live a few...

Mar 2023
||
(0)
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CIO

Relationship, Operations

For training, CPSI provides a website that has content that is out of date and inaccurate. The...

Mar 2023
||
(0)
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CPO/CHRO

Product

Evident Thrive EHR could use improvement on the system's user-friendliness. Unless someone is...

Mar 2023
||
(0)
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CPO/CHRO

Relationship, Product

CPSI works well with small or medium-sized hospitals. The vendor provides a pretty thorough product...

Mar 2023
||
(0)
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CPO/CHRO

Product

Evident Thrive EHR works okay. It is cumbersome, but I think maybe all EHRs are. I am not aware of...

Mar 2023
||
(0)
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CPO/CHRO

Relationship

CPSI could do better in terms of communication and changes that are coming. I sometimes feel like...

Mar 2023
||
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