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Evident Thrive EHR
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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CIO

We are on a path to separate from CPSI. We may have challenges with migration and archiving, and who...

Jan 2022
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CIO

If we were a new, smaller, rural community hospital, we might buy Evident Thrive EHR again. It would...

Jan 2022
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CIO

We have used the product for such a long time. The consensus here is that it was a good product when...

Jan 2022
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CIO

We regularly do updates. That happens probably monthly, and it is relatively painless. I would think...

Jan 2022
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CIO

The last couple of upgrades from CPSI have lowered our satisfaction. One of the big ones was where...

Jan 2022
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CIO

Technically, CPSI has modules available that would potentially support our integration goals, but we...

Jan 2022
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CIO

We have get our brain prepared to be saying things in pig latin for the next few words and sentences...

Jan 2022
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CIO

CPSI is not strong in delivering new technology that meets our needs. They offer technology, but we...

Jan 2022
||
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CIO

For the low cost that we are paying for CPSI's software, the business is running, the record works,...

Jan 2022
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CIO

CPSI is solid. Their software is old-school programming that has a lot of resiliencies behind it. We...

Jan 2022
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CFO

CPSI’s implementations are not absolutely stellar. And also with what the pandemic has done to us,...

Jan 2022
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CFO

With executive involvement at CPSI, when we pose dilemmas, CPSI's people typically say they will...

Jan 2022
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CFO

We do a lot of free texting for documentation in CPSI. There are templates that can be built, and...

Jan 2022
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CFO

Overall, the CPSI suite of products works well. I have used the software at several small hospitals....

Jan 2022
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CFO

The thing that has always been attractive to smaller facilities of lower to moderate revenue streams...

Jan 2022
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CFO

Rather than being a full development of their own products company, CPSI seems to have started...

Jan 2022
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CFO

I wouldn't consider CPSI a partner. They are strictly a vendor. A true partner would be here on the...

Jan 2022
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CFO

In the inpatient realm, CPSI's software works adequately, and we can document what we need. The...

Jan 2022
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CFO

On one of the specialty sides though, the software is not very friendly. It hasn’t completely met...

Jan 2022
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CFO

The doctors flat out said if they have to use CPSI's software on the ambulatory side, they are not...

Jan 2022
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CFO

Our interactions with CPSI’s support team have been beneficial. They also interact with us to work...

Jan 2022
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CFO

CPSI is very much the typical IT technology organization that charges if they see that there is a...

Jan 2022
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CIO

If somebody wants a black box, Evident Thrive EHR is decent. The system can do most things that need...

Jan 2022
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CIO

CPSI seems to be reactive a lot of the time. Meaningful use was the big push. Now, they are trying...

Jan 2022
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Director

There is a lot of financial value in Evident Thrive EHR. That is one of the big selling points. CPSI...

Dec 2021
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Director

CPSI could improve the availability of the support staff, especially for noncritical issues. There...

Dec 2021
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Director

CPSI hasn't kept their promise on inventory control. That feature doesn't work, and that is a big...

Dec 2021
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Director

Implementation services are CPSI’s worst area. That area is brutal. CPSI's implementation...

Dec 2021
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Nurse

CPSI's training is fairly robust. They have continued to add things to the system over the last few...

Dec 2021
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Nurse

The quality of CPSI's products hasn't been wonderful. I used to favor CPSI more than I do now. Over...

Dec 2021
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Nurse

CPSI is really trying to deliver technology to meet our needs, but I feel like they are still...

Dec 2021
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Nurse

We are never the first to take new releases. We don't have time to manage the issues that CPSI's new...

Dec 2021
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Nurse

I have no qualms about CPSI's support. It is fabulous. I have never worked with a better support...

Dec 2021
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Nurse

We hear from CPSI's executives, and the vendor's support people will sometimes take things up to...

Dec 2021
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Nurse

CPSI launched a new patient portal, but it was a train wreck. They wouldn't let us go back to the...

Dec 2021
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Nurse

We are looking at replacing certain systems and moving to a single solution. If CPSI were holding...

Dec 2021
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Nurse

I know that CPSI pilots new things and does testing phases, but there has to be more that they can...

Dec 2021
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CEO/President

We have had Evident Thrive EHR for a long time. We usually migrate to the vendor's newer systems....

Dec 2021
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CEO/President

Some of the best things about the solution are CPSI's customer service and executive involvement....

Dec 2021
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Director

CPSI doesn’t always keep their promises. Timelines for a product rollout or availability are always...

Nov 2021
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Director

Things are getting to the point where CPSI is charging us for every little thing. There is all this...

Nov 2021
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Director

Evident Thrive EHR is really old and outdated. It is cumbersome. But CPSI has updated a lot of the...

Nov 2021
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Director

CPSI’s support people are good. They are pretty responsible, and they have gotten a lot better at...

Nov 2021
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Director

I think our satisfaction with CPSI will go up. During their annual conference, they discussed what...

Nov 2021
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Manager

We are on an old version of Evident Thrive EHR, and that leaves a lot to be desired. The system is...

Oct 2021
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Manager

I am very thankful for Evident Thrive EHR. I would love to have something more current, but it is a...

Oct 2021
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Manager

We feel like each support department is an island. If we call and talk to somebody, we end up being...

Oct 2021
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Manager

CPSI nickel-and-dimes us. For example, when something comes up, they introduce a new module that we...

Oct 2021
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Manager

CPSI’s strength is their customer service. Their customer service is top notch. If there is an...

Oct 2021
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Manager

Navigating Evident Thrive EHR can be very cumbersome. It needs fewer clicks.

Oct 2021
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Manager

CPSI just recently made the software available in a web-based version instead of just having to be...

Oct 2021
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Director

In twelve months, we probably won’t have Evident Thrive EHR because are moving to another vendor's...

Oct 2021
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Director

Evident Thrive EHR is a fairly easy system to use, but I find running reports a little cumbersome. I...

Oct 2021
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Director

It takes a long time for enhancements to get done. I don’t know whether that is just the way the...

Oct 2021
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Director

CPSI is good from a support perspective. I like using the online support because I think it is...

Oct 2021
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Nurse

We feel like CPSI charges us for every little thing. When they come out with something new, they...

Oct 2021
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Nurse

Sometimes, we have an issue with an update that we have to wait a month or two to get fixed. Other...

Oct 2021
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Nurse

CPSI has a good vision. They are going in the right direction. They put a lot of emphasis on...

Oct 2021
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Nurse

I would like to have more reporting options than we need, but some reports are hard to manipulate in...

Oct 2021
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Director

For the most part, CPSI gives us what we need. We have doctors who have come from other places who...

Oct 2021
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Director

When it comes to regulatory requirements, the vendor sometimes works until the last minute to get...

Oct 2021
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Director

Since CPSI went public and bought out a lot of other companies, they haven't been as personable. We...

Oct 2021
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Director

The vendor’s people know how to be hospitable and have nice get-togethers and great conferences....

Sep 2021
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Director

CPSI has pretty good support. We can contact them every day. They have certain hours, but they have...

Sep 2021
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Director

The product is not very intuitive, and it is glitchy. There are two different platforms for people...

Sep 2021
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Director

We have to pay thousands of dollars for every new interface for Evident Thrive EHR. Even if CPSI has...

Sep 2021
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Director

CPSI is located in a different time zone than we are. They don’t flex to meet the time zone needs of...

Sep 2021
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Director

The vendor has got a lot more learning modules and a lot more options for training than they did...

Sep 2021
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Director

Sometimes the product works as promoted, but not always. It might work, but it is not very good. I...

Sep 2021
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Director

CPSI will always keep making us change the way doctors document. CPSI had one platform that worked...

Sep 2021
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Director

There is secure messaging on the portal, and I can’t turn that off. We don’t use that in the clinic,...

Sep 2021
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Director

My recommendation of CPSI to somebody would depend on their options. It just seems like there are...

Sep 2021
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Director

The EHR is easy for me to use because I have used it for years. I know all the ins and outs. When we...

Sep 2021
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Director

We don’t have any plans to change, although we wish we could. CPSI sold their platform as an...

Sep 2021
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Director

The vendor always seems to be two steps behind what we are looking for. We were looking for secure...

Sep 2021
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Director

Evident Thrive EHR doesn’t have the most up-to-date software. It was built in the early stages of...

Sep 2021
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Manager

I have seen other EMRs, and Evident Thrive EHR is definitely more simplistic, sometimes to a fault....

Sep 2021
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Director

During the time that I have worked with CPSI, I have found that when users stay in their line of...

Jul 2021
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Director

We decided to stay with Evident Thrive EHR because everything that we need can be taken care of with...

Jul 2021
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Manager

In a perfect world where we had a hundred million dollars, I would go with another vendor, but we...

Jul 2021
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Manager

CPSI has been pretty good about delivering new technology lately. CPSI has also improved some things...

Jul 2021
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Manager

If there is a real problem, CPSI's executives generally know about it pretty quickly. One thing that...

Jul 2021
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Manager

CPSI's programming isn't really good. Things break constantly and cause persistent problems and...

Jul 2021
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CIO

We pay a ton of money for the vendor's support. A lot of the time, we get people in our hospital...

Jul 2021
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CIO

Evident Thrive EHR is very expensive. CPSI charges a maintenance fee for each individual hard drive...

Jul 2021
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CIO

CPSI doesn’t do a good job of telling us what is new. They just put the information on the website...

Jul 2021
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CIO

Evident Thrive EHR does not integrate well with any other system in this world. It works, but it has...

Jul 2021
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CIO

We often have to maneuver in four or five screens to do something. The system is not granular. It is...

Jul 2021
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CIO

For the most part, Evident Thrive EHR is a critical access hospital system. We just don't get enough...

Jul 2021
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CEO/President

CPSI used to be known for their support services, but they have dropped considerably from where I...

Jun 2021
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CEO/President

We lost a lot of money when we put in Evident Thrive EHR because it was not set up correctly, and it...

Jun 2021
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CEO/President

Evident Thrive EHR is better than it was, but it was really bad to start with. The installation was...

Jun 2021
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CEO/President

CPSI is supposedly doing an upgrade that is supposed to fix several things, but the majority of the...

Jun 2021
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CEO/President

CPSI tries to keep their promises, but they can only control a portion of the work environment. They...

Jun 2021
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CEO/President

Going through several different clicks to get to the appropriate spot to document in Evident Thrive...

Jun 2021
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Director

Others looking at CPSI should understand the interface issues. We would never buy Evident Thrive EHR...

Jun 2021
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Director

There are times when CPSI does upgrades that mess up other things. It just seems like we always have...

Jun 2021
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Director

Unlike other systems, Evident Thrive EHR has no flags. If a vital sign is low, there is nothing to...

Jun 2021
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Manager

We are looking for a solution to replace another system we work with. We may decide to keep CPSI's...

May 2021
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Manager

I do not recommend CPSI. Their system is outdated. They have been working hard to get the...

May 2021
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Manager

CPSI charges for any interface we need, even if the interface is with a system that we have or are...

May 2021
||
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Manager

CPSI offers ongoing training. They have virtual training and some seminars. However, CPSI's training...

May 2021
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CIO

CPSI has been moving into the hybrid cloud model where they are starting to use more modern...

May 2021
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CIO

The training from CPSI is great. I really appreciate their follow-up. They do live training, and...

May 2021
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CIO

I have had terrible struggles with the vendor. The only shining star of the vendor is their customer...

May 2021
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CIO

The product hasn't changed in the past 10 years. I haven't seen any substantial development. The...

May 2021
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CIO

We are looking at migrating the database out to the cloud. We bought another piece of CPSI software,...

May 2021
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CEO/President

Overall, the staff here have been pretty satisfied with CPSI, at least initially. Over the past few...

May 2021
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CEO/President

There are some members of my team who would say that CPSI absolutely keeps all of their promises. I...

May 2021
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CEO/President

I feel like we are nickel-and-dimed by CPSI a little, and that is frustrating. Some of it is...

May 2021
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CEO/President

CPSI’s updates have been nonevents, and I think that is a good thing. We have done some upgrades in...

May 2021
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CEO/President

I will give CPSI credit. I feel like they are trying to be comprehensive and are looking for an...

May 2021
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CEO/President

CPSI talked a big game about what the program could do, but as we learn more, ask more, or hear more...

May 2021
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CEO/President

Some of my concerns are with the user interface. The feedback I hear from the users is unimpressive....

May 2021
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CIO

We are at the end of our contract with CPSI, and they already told me some of the modules of the...

May 2021
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CIO

CPSI only works regular business hours while other vendors have 24-hour support. When we call CPSI,...

May 2021
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Director

Evident Thrive EHR's updates are seamless. I don't see them, and they either don't affect me or only...

Apr 2021
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Director

When we have an issue with Evident Thrive EHR, it is usually a major issue that will hinder us for a...

Apr 2021
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Director

CPSI tries to address issues as quickly as they can. They are always friendly and courteous.

Apr 2021
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Director

We don't receive a lot of executive involvement. Things have to go up the chain, and it can take a...

Apr 2021
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Director

As far as my specialty goes, I don't think that I would recommend Evident Thrive EHR to others. The...

Apr 2021
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Director

We didn't get much training from CPSI for Evident Thrive EHR. That caught us a little off guard. The...

Apr 2021
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Director

I don't always know how to get to things in the system because we have to follow pathways. The...

Apr 2021
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Director

Evident Thrive EHR is fairly easy and repetitive to use. It doesn't require a lot of hard processes....

Apr 2021
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Nurse

Our biggest problem with CPSI is that we have to cross over to other systems for some reports that...

Apr 2021
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Nurse

I have had a couple of experiences where using CPSI's system was hard for what I was doing, but I...

Apr 2021
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Nurse

We have a regular meeting with CPSI, and they have a person that joins the call. I would recommend...

Apr 2021
||
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Director

Help desk issues have always been somewhat of a problem. Questions or problems can be a challenge to...

Apr 2021
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Director

CPSI is okay. That is probably the best way to phrase things. CPSI isn't terrible, but they aren't...

Apr 2021
||
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Director

I don't get nickel-and-dimed a lot. The only thing I would mention is that when we interface with a...

Apr 2021
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Director

It will be a big change moving away from Evident Thrive EHR. I am not looking forward to the layers...

Apr 2021
||
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Director

CPSI is very good at not nickel-and-diming. Most of the things that we invest in, such as new...

Apr 2021
||
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Director

CPSI tries to keep their promises. When we get thrown government mandates that have deadlines, all...

Apr 2021
||
(0)
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Director

Evident Thrive EHR's reliability is impeccable. I don't have any issues, and I never have problems...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we don't have to use workarounds to make a product work, I consider the product to be good...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have never had a bad implementation. CPSI does a good job of escalating problems. With CPSI,...

Apr 2021
||
(0)
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 or  to see details.

Director

The vendor's portal has trainings, but there aren't videos. Other than what CPSI has provided on the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Evident Thrive EHR is very user friendly for doing the basics. Everything is very quick and easy to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI has other modules available, but it isn’t financially feasible to get all of the components we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Evident Thrive EHR is easy for our providers and nursing staff to use. It is a robust and intuitive...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Evident Thrive EHR was promoted to be good for smaller organizations, but over time, CPSI's costs...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are going through some organizational changes that could potentially mean that we don't have to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Integrations are one of my least favorite things about working with CPSI. It is difficult for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Evident Thrive EHR is easy to work through. The system walks users through each screen and the whole...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t think things are ever perfect, and we have had issues every so often. There are always...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Since Evident Thrive EHR is the only system we have ever used, we are familiar with it, and the use...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Eventually, CPSI keeps their promises, but that happens more slowly than we would like sometimes....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We do physician notes, and we are moving toward CPSI's notes platform for documentation. We are...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI doesn't have a good ED system. We could have built something in Evident Thrive EHR for the ED,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

The product does what the vendor says it is going to do. It performs. If anything could be improved,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

We really like other products from CPSI. Evident Thrive EHR is now integrated with our management platform....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

The implementation services were very good. The implementation took a lot of work, but it went very...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

CPSI's system is ancient. It is not designed or supported for what the healthcare demands are. It...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We had an incident where one module in the EHR did not perform its best. The product as a whole is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CPSI does promote interoperability. They try very hard to support our goals. I think they are at the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The upgrades are great. CPSI has been delivering them really well. I know their newer versions are...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CPSI is having to go slow with bringing in new technology because they are having to chip away at...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CPSI’s support has been excellent. They have improved that tremendously over the last few years....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CPSI's level of executive involvement with us is skewed because of the type of relationship we have....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

When set up properly or used properly, Evident Thrive EHR does a good job of driving outcomes. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are not completely satisfied with receiving our money’s worth from CPSI because of some of the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Evident Thrive EHR has never been part of our long-term plans. It has been terrible since the day we...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We get the minimum number of updates from CPSI. We aren't paying any of the upgrade charges because...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Trying to get CPSI to do any kind of interface is a terrible challenge. It takes time to get reports...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CPSI does a lot of updates. We also passed meaningful use with them. That isn't an issue anymore,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like to become a paperless hospital. There are parts of what we do that we have to have a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CPSI is constantly sending out updates to fix problems. The only way to fix a problem is with an...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CPSI's customer service is good. The customer service people walk us through things when we call in....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are a lot of things that CPSI didn’t train us on. I felt lost after the training, and I still...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We know CPSI’s system is not perfect; there are drawbacks to any software. We also know the cost to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CPSI makes a lot of money from their maintenance fee. Some of it is ridiculous. We buy a new piece...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We had to sign in to the web portal and find things we want to be trained on and take the time to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The ease of use depends on who we ask. The doctors are going to give a much lower opinion. They do...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CPSI keeps the majority of their promises. Sometimes things are said, but there are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

My most recent experience is trying to work on price transparency and realizing that nobody knew...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We are trying to do an integration with a doctor group, and we have been working on that for months....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Evident Thrive EHR has plusses and minuses. CPSI is going through growing pains. They are making...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The positive part of being with CPSI is the cost. Evident Thrive EHR is pretty cost effective. It...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI has great tech support. When we call in or put a web support ticket in, we get a call back...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Evident Thrive EHR is hard to access. When we are trying to look someone up in the system, we have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we were to go to a different contract with CPSI, the nickel-and-diming would go away. But for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

CPSI supports integration pretty well. We have a lot of interfaces and a lot of integration with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

CPSI's support people are easy to contact and get ahold of, and the web support is pretty good....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The contract process took so long that there was a lag in between the time we started the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have seen some of CPSI's bills, and we pay a ridiculous amount of money, but that is the case for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI is pretty good about things with pharmacy and medication documentation. Some areas of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been trying to get all of our staff to do more CPSI education so that we are all doing...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Evident Thrive EHR was terrible at first. Upgrading to the Thrive UX system has helped us appreciate...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI needs to be rolling out updates and new technology a little earlier than they do. Sometimes,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From enterprise-wide scheduling to charge entry, Evident Thrive EHR offers a lot of options for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI has done better with upgrades recently than they did before. We have a different senior client...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI is a little more proactive in some areas than they are in others, and things need to be picked...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Thrive UX, we have the opportunity to use CPSI's educational platform where there are all kinds...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some features of Evident Thrive EHR work well, but there are some things that don't work how CPSI...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

During the implementation, importing the data from our old system into Evident Thrive EHR and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The initial training wasn't very good. A big part of why we had difficulty was that a lot of people...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The product is reliable and does what it is supposed to do. It is low on the EHR cost scale. Evident...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

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