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Evident Thrive EHR Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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CIO

CPSI has been moving into the hybrid cloud model where they are starting to use more modern...

May 2021
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CIO

The training from CPSI is great. I really appreciate their follow-up. They do live training, and...

May 2021
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CIO

I have had terrible struggles with the vendor. The only shining star of the vendor is their customer...

May 2021
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CIO

The product hasn't changed in the past 10 years. I haven't seen any substantial development. The...

May 2021
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CIO

We are looking at migrating the database out to the cloud. We bought another piece of CPSI software,...

May 2021
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CEO/President

Overall, the staff here have been pretty satisfied with CPSI, at least initially. Over the past few...

May 2021
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CEO/President

There are some members of my team who would say that CPSI absolutely keeps all of their promises. I...

May 2021
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CEO/President

I feel like we are nickel-and-dimed by CPSI a little, and that is frustrating. Some of it is...

May 2021
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CEO/President

CPSI’s updates have been nonevents, and I think that is a good thing. We have done some upgrades in...

May 2021
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CEO/President

I will give CPSI credit. I feel like they are trying to be comprehensive and are looking for an...

May 2021
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CEO/President

CPSI talked a big game about what the program could do, but as we learn more, ask more, or hear more...

May 2021
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CEO/President

Some of my concerns are with the user interface. The feedback I hear from the users is unimpressive....

May 2021
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CIO

We are at the end of our contract with CPSI, and they already told me some of the modules of the...

May 2021
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CIO

CPSI only works regular business hours while other vendors have 24-hour support. When we call CPSI,...

May 2021
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Director

Evident Thrive EHR's updates are seamless. I don't see them, and they either don't affect me or only...

Apr 2021
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Director

When we have an issue with Evident Thrive EHR, it is usually a major issue that will hinder us for a...

Apr 2021
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Director

CPSI tries to address issues as quickly as they can. They are always friendly and courteous.

Apr 2021
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Director

We don't receive a lot of executive involvement. Things have to go up the chain, and it can take a...

Apr 2021
||
(0)
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Director

As far as my specialty goes, I don't think that I would recommend Evident Thrive EHR to others. The...

Apr 2021
||
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Director

We didn't get much training from CPSI for Evident Thrive EHR. That caught us a little off guard. The...

Apr 2021
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Director

I don't always know how to get to things in the system because we have to follow pathways. The...

Apr 2021
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Director

Evident Thrive EHR is fairly easy and repetitive to use. It doesn't require a lot of hard processes....

Apr 2021
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Nurse

Our biggest problem with CPSI is that we have to cross over to other systems for some reports that...

Apr 2021
||
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Nurse

I have had a couple of experiences where using CPSI's system was hard for what I was doing, but I...

Apr 2021
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Nurse

We have a regular meeting with CPSI, and they have a person that joins the call. I would recommend...

Apr 2021
||
(0)
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Director

Help desk issues have always been somewhat of a problem. Questions or problems can be a challenge to...

Apr 2021
||
(0)
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Director

CPSI is okay. That is probably the best way to phrase things. CPSI isn't terrible, but they aren't...

Apr 2021
||
(0)
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Director

I don't get nickel-and-dimed a lot. The only thing I would mention is that when we interface with a...

Apr 2021
||
(0)
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Director

It will be a big change moving away from Evident Thrive EHR. I am not looking forward to the layers...

Apr 2021
||
(0)
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Director

CPSI is very good at not nickel-and-diming. Most of the things that we invest in, such as new...

Apr 2021
||
(0)
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Director

CPSI tries to keep their promises. When we get thrown government mandates that have deadlines, all...

Apr 2021
||
(0)
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Director

Evident Thrive EHR's reliability is impeccable. I don't have any issues, and I never have problems...

Apr 2021
||
(0)
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Director

When we don't have to use workarounds to make a product work, I consider the product to be good...

Apr 2021
||
(0)
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Director

I have never had a bad implementation. CPSI does a good job of escalating problems. With CPSI,...

Apr 2021
||
(0)
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Director

The vendor's portal has trainings, but there aren't videos. Other than what CPSI has provided on the...

Apr 2021
||
(0)
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Director

Evident Thrive EHR is very user friendly for doing the basics. Everything is very quick and easy to...

Apr 2021
||
(0)
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Director

CPSI has other modules available, but it isn’t financially feasible to get all of the components we...

Apr 2021
||
(0)
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CEO/President

Evident Thrive EHR is easy for our providers and nursing staff to use. It is a robust and intuitive...

Apr 2021
||
(0)
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CEO/President

Evident Thrive EHR was promoted to be good for smaller organizations, but over time, CPSI's costs...

Apr 2021
||
(0)
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CEO/President

We are going through some organizational changes that could potentially mean that we don't have to...

Apr 2021
||
(0)
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CEO/President

Integrations are one of my least favorite things about working with CPSI. It is difficult for...

Apr 2021
||
(0)
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Director

Evident Thrive EHR is easy to work through. The system walks users through each screen and the whole...

Mar 2021
||
(0)
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Director

I don’t think things are ever perfect, and we have had issues every so often. There are always...

Mar 2021
||
(0)
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Director

Since Evident Thrive EHR is the only system we have ever used, we are familiar with it, and the use...

Mar 2021
||
(0)
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Director

Eventually, CPSI keeps their promises, but that happens more slowly than we would like sometimes....

Mar 2021
||
(0)
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Director

We do physician notes, and we are moving toward CPSI's notes platform for documentation. We are...

Mar 2021
||
(0)
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Director

CPSI doesn't have a good ED system. We could have built something in Evident Thrive EHR for the ED,...

Mar 2021
||
(0)
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CPO/CHRO

The product does what the vendor says it is going to do. It performs. If anything could be improved,...

Mar 2021
||
(0)
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CPO/CHRO

We really like other products from CPSI. Evident Thrive EHR is now integrated with our management platform....

Mar 2021
||
(0)
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CPO/CHRO

The implementation services were very good. The implementation took a lot of work, but it went very...

Mar 2021
||
(0)
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COO

CPSI's system is ancient. It is not designed or supported for what the healthcare demands are. It...

Mar 2021
||
(0)
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CIO

We had an incident where one module in the EHR did not perform its best. The product as a whole is...

Mar 2021
||
(0)
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CIO

CPSI does promote interoperability. They try very hard to support our goals. I think they are at the...

Mar 2021
||
(0)
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CIO

The upgrades are great. CPSI has been delivering them really well. I know their newer versions are...

Mar 2021
||
(0)
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CIO

CPSI is having to go slow with bringing in new technology because they are having to chip away at...

Mar 2021
||
(0)
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CIO

CPSI’s support has been excellent. They have improved that tremendously over the last few years....

Mar 2021
||
(0)
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CIO

CPSI's level of executive involvement with us is skewed because of the type of relationship we have....

Mar 2021
||
(0)
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CIO

When set up properly or used properly, Evident Thrive EHR does a good job of driving outcomes. The...

Mar 2021
||
(0)
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CIO

We are not completely satisfied with receiving our money’s worth from CPSI because of some of the...

Mar 2021
||
(0)
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VP/Other Executive

Evident Thrive EHR has never been part of our long-term plans. It has been terrible since the day we...

Mar 2021
||
(0)
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 or  to see details.

VP/Other Executive

We get the minimum number of updates from CPSI. We aren't paying any of the upgrade charges because...

Mar 2021
||
(0)
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VP/Other Executive

Trying to get CPSI to do any kind of interface is a terrible challenge. It takes time to get reports...

Mar 2021
||
(0)
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VP/Other Executive

CPSI does a lot of updates. We also passed meaningful use with them. That isn't an issue anymore,...

Mar 2021
||
(0)
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VP/Other Executive

I would like to become a paperless hospital. There are parts of what we do that we have to have a...

Mar 2021
||
(0)
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Analyst/Coordinator

CPSI is constantly sending out updates to fix problems. The only way to fix a problem is with an...

Feb 2021
||
(0)
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Analyst/Coordinator

CPSI's customer service is good. The customer service people walk us through things when we call in....

Feb 2021
||
(0)
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Analyst/Coordinator

There are a lot of things that CPSI didn’t train us on. I felt lost after the training, and I still...

Feb 2021
||
(0)
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CFO

We know CPSI’s system is not perfect; there are drawbacks to any software. We also know the cost to...

Feb 2021
||
(0)
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CFO

CPSI makes a lot of money from their maintenance fee. Some of it is ridiculous. We buy a new piece...

Feb 2021
||
(0)
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 or  to see details.

CFO

We had to sign in to the web portal and find things we want to be trained on and take the time to...

Feb 2021
||
(0)
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 or  to see details.

CFO

The ease of use depends on who we ask. The doctors are going to give a much lower opinion. They do...

Feb 2021
||
(0)
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 or  to see details.

CFO

CPSI keeps the majority of their promises. Sometimes things are said, but there are...

Feb 2021
||
(0)
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 or  to see details.

CFO

My most recent experience is trying to work on price transparency and realizing that nobody knew...

Feb 2021
||
(0)
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CFO

We are trying to do an integration with a doctor group, and we have been working on that for months....

Feb 2021
||
(0)
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Director

Evident Thrive EHR has plusses and minuses. CPSI is going through growing pains. They are making...

Feb 2021
||
(0)
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 or  to see details.

Director

The positive part of being with CPSI is the cost. Evident Thrive EHR is pretty cost effective. It...

Feb 2021
||
(0)
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 or  to see details.

Director

CPSI has great tech support. When we call in or put a web support ticket in, we get a call back...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Evident Thrive EHR is hard to access. When we are trying to look someone up in the system, we have...

Feb 2021
||
(0)
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 or  to see details.

Director

If we were to go to a different contract with CPSI, the nickel-and-diming would go away. But for...

Feb 2021
||
(0)
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 or  to see details.

COO

CPSI supports integration pretty well. We have a lot of interfaces and a lot of integration with...

Jan 2021
||
(0)
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COO

CPSI's support people are easy to contact and get ahold of, and the web support is pretty good....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The contract process took so long that there was a lag in between the time we started the...

Jan 2021
||
(0)
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 or  to see details.

Director

I have seen some of CPSI's bills, and we pay a ridiculous amount of money, but that is the case for...

Jan 2021
||
(0)
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 or  to see details.

Director

CPSI is pretty good about things with pharmacy and medication documentation. Some areas of...

Jan 2021
||
(0)
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 or  to see details.

Director

We have been trying to get all of our staff to do more CPSI education so that we are all doing...

Jan 2021
||
(0)
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 or  to see details.

Director

Evident Thrive EHR was terrible at first. Upgrading to the Thrive UX system has helped us appreciate...

Jan 2021
||
(0)
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 or  to see details.

Director

CPSI needs to be rolling out updates and new technology a little earlier than they do. Sometimes,...

Jan 2021
||
(0)
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 or  to see details.

Director

From enterprise-wide scheduling to charge entry, Evident Thrive EHR offers a lot of options for...

Jan 2021
||
(0)
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 or  to see details.

Director

CPSI has done better with upgrades recently than they did before. We have a different senior client...

Jan 2021
||
(0)
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Director

CPSI is a little more proactive in some areas than they are in others, and things need to be picked...

Jan 2021
||
(0)
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 or  to see details.

Director

With Thrive UX, we have the opportunity to use CPSI's educational platform where there are all kinds...

Jan 2021
||
(0)
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 or  to see details.

Director

Some features of Evident Thrive EHR work well, but there are some things that don't work how CPSI...

Jan 2021
||
(0)
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COO

During the implementation, importing the data from our old system into Evident Thrive EHR and...

Jan 2021
||
(0)
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 or  to see details.

COO

The initial training wasn't very good. A big part of why we had difficulty was that a lot of people...

Jan 2021
||
(0)
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 or  to see details.

COO

The product is reliable and does what it is supposed to do. It is low on the EHR cost scale. Evident...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The CPSI system is easy for a first-time user to pick up on. We have had it forever and know it...

Jan 2021
||
(0)
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 or  to see details.

Director

My biggest problem with the system is that it caters to small hospitals; it really isn't for large...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

CPSI charges for individual services. They charge for add-ons and little things.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

With a hospital EMR that covers a lot of different areas, a nurse could work in all of those areas....

Jan 2021
||
(0)
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 or  to see details.

Nurse

CPSI's support is fabulous. I can’t say enough good things about the support. They have a triage...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CPSI charges for every little thing. There are always new upgrades and add-ons for the product, and...

Nov 2020
||
(0)
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 or  to see details.

Manager

Evident Thrive EHR is a bit cumbersome. There are a lot of clicks.

Nov 2020
||
(0)
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 or  to see details.

Manager

CPSI has been top notch during the COVID-19 crisis. There haven’t been any letdowns.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CPSI is trying to roll out a web-based version of the product. I am really looking forward to that.

Nov 2020
||
(0)
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 or  to see details.

CIO

CPSI did a good job of supporting us through COVID-19 in terms of making a telemedicine product free...

Nov 2020
||
(0)
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 or  to see details.

CIO

CPSI doesn't keep all of their promises because we are still waiting for things. I haven't seen any...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not the biggest fan of CPSI. They never really upgraded the nursing documentation side of the...

Sep 2020
||
(0)
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 or  to see details.

Director

We did a SWOT analysis that was fairly thorough, but CPSI's follow-up to the analysis wasn't great....

Sep 2020
||
(0)
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 or  to see details.

Director

We feel nickel-and-dimed by CPSI because of the way they manage their fees. If we add a piece of...

Sep 2020
||
(0)
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 or  to see details.

Director

We paid a boatload of money to get the new meaningful use bundle, and then we found out that not...

Sep 2020
||
(0)
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Director

When I hire a nurse, it takes me four to six weeks to teach that person how to run the computer...

Sep 2020
||
(0)
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Director

CPSI was probably on the lower side for cost. Money was never a question with the vendor. I wasn't...

Sep 2020
||
(0)
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 or  to see details.

Manager

Evident Thrive EHR stinks. It is horrible, and I hate it. Whoever built the system has never worked...

Aug 2020
||
(0)
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 or  to see details.

Manager

When CPSI set us up, they didn’t even set us up all the way. We have to do things ourselves, but...

Aug 2020
||
(0)
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 or  to see details.

Manager

CPSI’s support quality depends on who we get. I deal directly with a manager most of the time. If...

Aug 2020
||
(0)
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 or  to see details.

Manager

I would not recommend Evident Thrive EHR. Unfortunately, we are stuck with it, so it is in our...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of the product is good, but there are things that CPSI needs to do to improve it. There...

Aug 2020
||
(0)
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 or  to see details.

Manager

I have only dealt with one executive at CPSI, and that person was great. That person helped me.

Aug 2020
||
(0)
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VP/Other Executive

The system is difficult to learn and build. It is difficult to enter notes, track cost...

Aug 2020
||
(0)
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VP/Other Executive

The system is easy to use but is difficult to learn and teach because of the navigation tools. Once...

Aug 2020
||
(0)
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VP/Other Executive

The vendor charges for every little thing. We have zero executive involvement. I have never talked...

Aug 2020
||
(0)
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CIO

CPSI tends to nickel-and-dime us for every little thing, and that can really add up for a facility...

Jun 2020
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CIO

There are security shortcomings with Evident Thrive EHR. When I have to run a PHI report on an...

Jun 2020
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CIO

For the most part, CPSI is an okay vendor. Integration is my preference as opposed to having a bunch...

Jun 2020
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CIO

We just implemented Evident Thrive EHR, and that didn’t go well for us. There were a lot of...

Jun 2020
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CIO

I have physicians who have used Epic's system, and I have heard from more than one physician that...

Jun 2020
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Manager

The vendor has a lot of online training, and all the other training is pretty much required to be...

May 2020
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Manager

Most of the product looks like it was built in the 1990s. The interface looks very old, and there...

May 2020
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Manager

The vendor is more reactive than proactive. I don’t ever hear anything from the vendor executives or...

May 2020
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Director

I have been with CPSI for a long time. I also know every single one of their executives. They are...

May 2020
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