TruBridge EHR Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Culture, Loyalty
As soon as we are out of our contract with TruBridge, we are going to move. There are upcharges for...
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Operations, Product
The design of TruBridge EHR is terrible. The year 1990 called, and it wants its EHR back. Nothing in...
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Relationship
When we submit a ticket to TruBridge's customer support team, they update the status to say they are...
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Loyalty, Relationship, Value
We don’t have any trust built up with TruBridge. They haven’t introduced anything new that has taken...
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Loyalty, Value
One of the reasons we ended up with TruBridge EHR is because TruBridge was taking over Healthland at...
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Product
Many things are frustrating in TruBridge EHR. For example, if we want to create an ad hoc report for...
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Product
Everything we do in TruBridge EHR involves multiple windows. With a modern EHR, we should be able to...
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Loyalty, Relationship
We will soon have to report on gender preferences and things, and there is a field in the EHR for...
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Loyalty
If I had a list of the top 10 and the bottom 10 EHRs, TruBridge EHR would probably be in the bottom...
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Product
The Order Chronology piece is not user friendly. Nursing staff have to dig through it in order to...
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Product
Inputting a patient's medical history and social history is not a streamlined part of the visit. We...
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Loyalty, Product
The vendor's most recent upgrades, including their updates to their service when we have a problem...
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Operations
A major part of the reason that I would not recommend TruBridge EHR is that their onboarding process...
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Product
The vendor’s updates to move to the web client were great, but the in between when we were on two...
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Product
The health history tab is great; however, we need a better way to integrate this into the...
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Operations, Product
I have a hard time getting staff to adopt new EHR functions because their trust in TruBridge EHR is...
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Product
Reporting is difficult, and sometimes the reports do not format correctly. I have staff members that...
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Product
Some of the registration elements are not easy, especially the emergency contact element. The...
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Operations, Product
I have had a hard time getting the interoperability options to work properly. We had a whole year...
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Product
I absolutely hate some of the workflows that have to be completed to meet eCQMs. They are out of the...
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Relationship
When I call TruBridge, they will help me when I have a problem. However, the vendor's help is...
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Operations
In the beginning, TruBridge trained us, but we didn't get any extra training from the vendor. It...
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Product
It requires a lot of clicks for us to get from one place to another in the system. I would like it...
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Product
We have a little trouble every time the vendor does an update because that update always breaks...
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Operations
TruBridge told us that they could customize something for our organization. That was only halfway...
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Relationship, Operations
I only get to talk to one person at TruBridge. TruBridge doesn't drive tangible outcomes anywhere....
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Product
I would not buy TruBridge EHR again because of data integrity, account management follow-up, and the...
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Relationship
TruBridge doesn't keep all their promises. I feel like that issue is mostly with the expectation...
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Value
My expectations for Trubridge are that they will charge us for everything. I have become accustomed...
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Operations
Regarding training, TruBridge tries. They have an LMS that can be very convenient, but the problem...
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Value
We get what we pay for. TruBridge EHR is not as expensive as a lot of EHRs. But it does cost us in...
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Relationship, Product
TruBridge is awful at supporting our organization’s integration goals because they had an...
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Relationship
TruBridge has been trying to be proactive. They at least notify us of problems. They communicate...
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Culture, Value
CPSI charges us for every little thing. We had a couple of extra interfaces that we needed to get...
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Relationship
CPSI is really trying to improve their system. They have a new portal called their Dream Factory...
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Product
The system's user interface is very old school. CPSI is trying very hard to bring it up to modern...
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Relationship
CPSI's customer support people are pretty involved and reactive. When we put in a ticket or call...
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Product
Evident Thrive EHR works very well for us and is everything we need on the nursing end. I hear more...
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Product
We have problems getting Evident Thrive EHR to operate with our other systems. There are some...
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Value
I would buy Evident Thrive EHR again because CPSI gets the job done at a fair price for a small facility....
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Culture, Relationship, Product
CPSI promised us a new platform, and they made some changes on one side, but they have done nothing...
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Value
CPSI nickel-and-dimes me to death on every interface, whether bidirectional or unidirectional. Then...
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Relationship, Product
CPSI's updates inevitably cause other things to fail. We will have an update one day, and the next...
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Relationship
Some of our tickets have to go through a ridiculous number of committees before the vendor decides...
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Relationship
I have had good luck with CPSI’s account representatives. They take care of anything I need, and...
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Product
Evident Thrive EHR’s ease of use is getting better. CPSI has been moving more things toward the CW5...
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Relationship, Operations, Product
Some instructions in the online PDFs of the books that tell us how to do everything could be updated...
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Operations
CPSI has a site with user videos that walk us through changes and let us practice things. That has...
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Loyalty, Relationship, Product
Things in general have been very good with Evident Thrive EHR. The system is much better than it...
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Relationship, Operations
An opportunity for improvement for CPSI is more education for me. Part of the problem with CPSI is...
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Operations
The hospital administration is to blame for some aspects of the poor implementation and rollout....
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Product
Gathering data for MIPS in Evident Thrive EHR has been difficult. Part of that may be on our staff...
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Value
Evident Thrive EHR is considerably less expensive than what we had before.
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Loyalty, Operations, Product
Getting things running more smoothly in Evident Thrive EHR is going to take a little while.
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Relationship
CPSI has a pretty decent navigation system, and they have regular meetings where they talk about any...
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Loyalty, Relationship
We went with CPSI because we have a leader who has some experience with them at other organizations...
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Operations
We had a short time frame for implementing Evident Thrive EHR, and that was very impactful to the...
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Product
Evident Thrive EHR has its limitations, and because of that, morale is pretty bad right now;...
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Loyalty, Value
Evident Thrive EHR is part of our long-term plans because it is what we can afford. I would buy it...
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Product
One problem that we have with the vendor is that when we have to send out a record or do an...
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Culture, Product
I understand why people use CPSI's system when price is their only consideration, but those people...
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Product
If an organization is going to try to use the product in their ED, they might as well ram their...
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Operations, Product
Evident Thrive EHR is very old school and is not user friendly. A lot of the changes CPSI makes to...
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Loyalty, Value
We are looking at other EHR options so that we are on one system for our facility. Everyone in our...
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Relationship
CPSI could be more proactive. CPSI’s support team responds to our messages, but they may not have...
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Loyalty, Product
We don't see a ton of outcomes with Evident Thrive EHR, but I know CPSI is trying to improve. CPSI...
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Loyalty, Product
The innovation with CPSI has been out of the park, and that is where they have a good market share....
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Product
Currently, people in different departments can only work in certain parts of the system. People in...
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Loyalty
We needed an all-in-one EHR. We needed something to handle a lot of areas. CPSI's product is not...
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Relationship
Support is what CPSI does best. For the most part, when we get assigned a person, they usually can...
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Relationship, Product
CPSI used to be better at being able to fix the things we needed to be fixed, but they reorganized....
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Operations
As far as training the providers goes, we use notes. We don't even use the encounter data submission...
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Loyalty
Probably the only thing we really have difficulty with as far as documentation goes is that the...
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Product
CPSI keeps up with every mandate that we have from CMS. One thing I really like is that we have...
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Relationship
We met with a higher-up at CPSI once, and they assured us they were going to get back to us. I have...
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Loyalty
We viewed a lot of EHRs years ago, and we felt that Evident Thrive EHR met our needs. We felt like...
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Relationship
CPSI’s customer support is hit and miss. I know the people in different areas who are qualified. The...
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Relationship
We work with lots of people every day, and then we call on a Monday morning and are suddenly told...
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Value
CPSI used to be bad about charging for things; that was one of their downfalls. They still charge...
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Relationship, Product
Evident Thrive EHR has come a long way in ease of use; however, there is some quirkiness, and I...
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Relationship
The problem is that CPSI has many fingers in too many areas, so when they send out information, they...
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Loyalty, Product
CPSI continues to move forward with the core measures that the federal government puts in process,...
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Product
The day-to-day processes in Evident Thrive EHR are simple and straightforward. We can easily access...
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Value
CPSI considers small rural hospitals, so they do give price advantages to those instead of having a...
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Relationship
Anytime we upgrade our equipment, such as our IV pumps, for instance, it is very difficult to get...
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Value
Evident Thrive EHR is pretty easy to use, especially with the latest upgrade. We have gotten our...
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Product
The EHR is very difficult to get information out of. The reports are very cumbersome to build. It is...
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Relationship, Product
CPSI’s execution isn't always there. We get our hopes up, but then the functionality doesn't work...
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Value
We occasionally offer to help CPSI with things, and they offer services at either a reduced cost or...
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Operations
When there is an upgrade, CPSI posts videos on an online training portal or trains some of our...
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Relationship
For support, we usually go through the web first, and if we don't get what we need, then we can...
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Relationship
There is a gray area in terms of whether CPSI’s support team is capable of fixing our issues...
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Operations, Value
It is very evident that CPSI doesn’t have clinical people on their team, so Evident Thrive EHR is...
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Loyalty, Product
Evident Thrive EHR has gotten a lot better in the past year or two, and CPSI is trying to come out...
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Relationship
I think CPSI's support has gone down a bit. We used to be able to call them, and they would resolve...
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Product
The eMAR process is a little kludgy, so I would like to have that be smoother; right now, we have to...
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Loyalty, Value
Part of the reason we have Evident Thrive EHR is that it is not very expensive. For a small...
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Operations
After our implementation, we felt like the vendor mostly forgot about us unless we needed help. No...
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Product
We don't have a lot of downtime with the system. The system is as stable as any other solution that...
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Relationship, Operations
CPSI's website has a section for known problems, but that section isn't very up-to-date. We are...
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Product
There are some things in the system that take more clicks than they should. That is just the...
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Loyalty, Value
The system is only meeting some of our needs. That isn't what we would like to see, but we don't...
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Value
CPSI doesn’t avoid charging for every little thing. I think that is true for every EHR vendor out there....
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Loyalty, Product
When we moved to Evident Thrive EHR, the comparison to our old product was basically apples to...
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Operations
We are hosted, so for us, the implementations and upgrades go really well. When it comes to...
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Relationship
The vendor’s proactivity is really good. We do get a lot of communication emails from the...
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Loyalty, Product
Our providers say Evident Thrive EHR is too hard to use, and they are the ones who we got the system...
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Relationship
When we put in a ticket with the vendor, the quality of the support we will get will depend on the...
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Relationship
When we reach out to CPSI, they reach back out to us, so that isn't a problem. We have a...
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Operations
Right now, I would be very hesitant to recommend Evident Thrive EHR, and I would suggest that those...
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Product
We have had some issues with integrating Evident Thrive EHR into our ED. That process hasn't been...
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Value
There is a maintenance fee for everything with CPSI. When we bring on new providers, we have to get...
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Relationship
CPSI’s biggest asset is their customer service; they are top notch in that area. If we have an...
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Product
I wouldn’t buy Evident Thrive EHR again because although CPSI is geared toward small hospitals, they...
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Relationship
The vendor only keeps their promises as long as there is not a time frame added. Also, CPSI could do...
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Product
The only new thing we have seen from CPSI just ended up being another layer. The system didn't speed...
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Culture, Relationship
The product is not working as promoted. For the last few months, we have been trying to move to a...
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Product, Value
I would not buy Evident Thrive EHR again. It is coded in FORTRAN, which is an archaic language, so...
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Relationship, Product
It shouldn't be a surprise to anyone that Evident Thrive EHR is a half-baked product. When CPSI...
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Culture, Relationship
When we had a situation open for months, our new representative called and chatted with us to see...
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Culture, Value
At one point, we were attempting to access our own data, which we rightfully own. However, we were...
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Relationship, Value
Never in my life have I seen a vendor like CPSI. They are like an organized crime family. I have...
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Product
Evident Thrive EHR doesn't integrate well with our other systems at all.
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Relationship
CPSI’s support is almost nonexistent.
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Product, Value
Evident Thrive EHR is atrocious. It is a complete waste of our time, and we have had the same...
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Relationship
Evident Thrive EHR was a pretty robust system over 20 years ago, but it is completely outdated for...
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Relationship
CPSI's support team is slipping. They used to be really good, but now they are not so good.
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Loyalty, Relationship, Product
CPSI seems to be playing catchup all the time; they have so many things in motion that they can't...
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Loyalty, Product
We already have a new EHR; we just haven’t gone live with it yet. We haven’t had a problem with...
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Relationship, Operations
Recently, CPSI has listened to us. They have responded to some of our requests and fixed some...
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Relationship
When we put in a ticket, CPSI will often tell us to look at the information out there, but we have...
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Relationship, Product
When it comes to upgrades, CPSI is always willing to go ahead and help out. However, since our last...
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Product
Our end users don't complain about the product. A particular group that I work with always says the...
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Product
The product meets our goals. It meets the technology standards that we need it to meet.
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Relationship
If the vendor’s lower level of support can't figure something out, they need to let the upper level...
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Operations, Product
CPSI was running an app for clinicians to document things. It was structured and templated. Then the...
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Operations
The vendor has an on-demand, interactive web page for training, but talking to a human is a...
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Product
There is supposed to be a patient liability estimator in the admission process. For whatever reason,...
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Product
Evident Thrive EHR does not integrate with everything; that is terrible. We have gotten things to...
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Product
We would like CPSI's system to not look like a DOS screen. Evident Thrive EHR and our gold-standard...
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Operations, Product
CPSI tends to be careless when testing switches. Testing something on a test site obviously has a...
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Loyalty, Value
Hopefully, we are at the light at the end of our tunnel with Evident Thrive EHR and can move to...
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Relationship
CPSI is falling short and not living up to their potential. They could do more when it comes to...
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Product
At our location, we are accustomed to using wait-listed units. CPSI is unfamiliar with wait-listed...
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Loyalty
One of the reasons that we are moving away from Evident Thrive EHR is that the functionality we need...
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Loyalty, Product
We have outgrown Evident Thrive EHR, but the system might work fine for a smaller facility that...
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Product
People constantly complain about the system. It takes a certain amount of time for the system to...
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Operations
I don't really know what our initial training with Evident Thrive EHR was, but there didn't seem to...
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Product
Evident Thrive EHR has some limitations when it comes to the documents that it can take in. The...
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Operations, Product
Once users learn how to navigate the system, they have it down pretty well. The system is...
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Relationship
We had people from CPSI help us work through some workflow issues. When we had other day-to-day...
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Loyalty, Product
The product doesn't flow, connect, or do what I need it to do. It is old, doesn't do anything, and...
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Relationship
I know that CPSI is trying to keep their promises, but they can’t. They are doing a lot, but it is...
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Culture, Value
Recently, we signed an agreement with a partner of CPSI. We needed to get read-only database access...
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Operations
CPSI has an online portal for training, but they only come out here when they are trying to do some...
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Product, Value
CPSI supports interfacing for mandatory government requirements, but they charge a lot.
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Product
A lot of the issues are centered around the physician documentation portion. The problem is that the...
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Value
CPSI delivers new technology, but it is so expensive. It is unattainable. The marketplace for CPSI...
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Relationship
CPSI’s support has a long way to go. Things get queued to a single operator. If I call the support...
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Relationship
As soon as I get frustrated with something, I reach out to my CSM and tell them I am having issues....
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Loyalty
CPSI doesn’t have a medical office product. That is one reason why we are changing to another...
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Product, Value
The product is a simple, fairly easy-to-use system, and it does seem to interface with other...
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Product
CPSI could improve their reporting functionality. In the system that I worked with before, I could...
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Operations
I haven't had any training with CPSI. Most of my training has just been on the job, and that is not...
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Relationship, Product
CPSI is good about updating things, and they have been able to do a lot of things that we have asked...
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Product
There are some things that we are unable to use because CPSI's system cannot bridge to what we need...
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Relationship
There are some things that CPSI is very proactive on. The executives are available. We have...
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Value
When a facility is small, they can't always buy the product with all the bells and whistles. For the...
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Product, Value
CPSI's system has caused a freeze in our workflow. We have disrupted revenue and staff burnout due...
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Relationship, Product
CPSI causes constant challenges and headaches to the point where we can't get anything to move forward....
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Product
I see Evident Thrive EHR as a colorful version of an old green screen computing system instead of as...
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Relationship
CPSI’s support team is hit or miss. Sometimes I get a good person, and sometimes I don't, but I...
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Relationship
CPSI has members on their team that are very interested in solving our problems. The team is very...
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Relationship
The vendor is a little slow. Sometimes, the vendor is more reactive than proactive. Usually, it...
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Product
Evident Thrive EHR is good for what it does.
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Product
Evident Thrive EHR can get not very user friendly, and it requires too many clicks. Everything...
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Product
Sometimes, with Evident Thrive EHR, we have problems with things coming over from different...
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