Evident Thrive EHR
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Subject Expert
Coray Tate
SRU Manager
Commentary Summary
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User Commentary
The person I talk to about our issues is condescending, short, and rude almost. Some of the support...
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CPSI makes videos, and they have a place where we can do learning. The problem with that resource is...
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Things are not very good right now. I am rebuilding, building, and rebuilding things because CPSI...
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CPSI released a web client, a URL-based thing that is not built. They have one workflow mostly done,...
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We had to do another rollout for the note-taking functionality for providers. CPSI wasn’t supporting...
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We are leaving CPSI because their product is a little out-of-date. We don't have the product in some...
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Part of the problem with CPSI is their support. The quality of support often depends on who gets our...
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CPSI's product is a lot cheaper than some other companies, so we are getting our money’s worth.
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We have been having some issues with our EHR lately. It has been going down. That may be an issue...
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When we had problems, we were supposed to write them down or let the trainers know. If I had a...
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Evident Thrive EHR is a disaster. I have used a lot of systems in my career, and this system is by...
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We only got a couple of hours' worth of training on the system. The vendor sent a team of people who...
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The system that the providers use versus the system that the nurses use, particularly those in the...
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Before we went to CPSI, I could easily see twice as many patients in a day as I do now; I am seeing...
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At one point, the vendor had a lot of turnover, so we got a whole new team of people who had no idea...
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We knew within the first few weeks that we were not going to keep Evident Thrive EHR. Our providers...
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On the clinical side, we were excited about what the EHR would provide, but the main people who...
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The vendor's implementation team didn't really provide as much of a benefit in terms of training as...
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The vendor calls the EHR a single solution, but it is not. With an actual single solution,...
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We have had a really good experience with Evident Thrive EHR. The system requires a lot of clicks,...
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I am sure there are a ton of things that CPSI could improve, but one thing we have issues with is...
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Besides our initial implementation, which was many years ago, we have not had anybody from the...
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For anybody that is working in a clinic as opposed to a hospital, I would tell them that they really...
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The product is not part of our long-term plans. There is no definite date or determination to...
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The EHR is very antiquated. It is not up to speed with some of the other EHRs that are available out...
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Typically if we have any issues, we will just put in a ticket, and then somebody from CPSI will...
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I am sure there are a lot of things we are not using in Evident Thrive EHR. I think the biggest area...
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CPSI keeps most of their promises. Their support team gets back to us in a timely manner, and we...
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I am satisfied with what I need to do in Evident Thrive EHR. I can get to where I need to go. I use...
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Sometimes Evident Thrive EHR is a little clunky in places. There are too many pages we have to go...
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CPSI's system integrates our time and attendance information with our payroll and our general ledger....
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When CPSI prices things, their prices aren't all-inclusive. A customer will buy one of their...
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The vendor could be a little more responsive to their customers' training needs. They seem to rely...
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Evident Thrive EHR and 3R Management Suite could be included in the same product. The potential for...
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CPSI tends to charge us for every little thing, but they have an affordable model for small hospitals....
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The vendor’s intentions are good, but a lot of their rollouts for new products take a very long time...
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CPSI’s service is adequate but could use some improvement. After-hours service is always a challenge...
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Overall, the product meets our needs. It doesn’t have all the bells and whistles and functionality...
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The training for Evident Thrive EHR was not good. I find myself not knowing enough about the system,...
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Getting support for Evident Thrive EHR is difficult because we get a different answer from each...
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If I have a question about how to do something in Evident Thrive EHR, I can usually get someone from...
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The CPSI software that we use for our EHR is very outdated. It looks like DOS, and there are very...
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It took us well over a year to learn everything, and we are still learning, but we actually had...
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CPSI's system has an extreme amount of downtime. Every time we have an update, surprise problems pop...
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I don't think we will be involved with CPSI in the near future. CPSI just cannot offer us the...
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I can’t get to my nurses' notes easily. Someone might ask why I need to see their notes, but the...
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Our type of organization cares for a large portion of the population. It is really important that...
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The decision to switch to Evident Thrive EHR was not made by the medical staff. Our internal...
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We never had demonstrations of the system until a few weeks before we went live, and we didn’t get...
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There wasn’t good buy-in with the system from the start. We had a few hours of training, and that...
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We brought our concerns to our leadership and were told that the vendor could provide more training....
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The vendor wanted us to write down all the problems we were having, so we did. We had pages and...
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There are a lot of problems in our inpatient unit. The system is not safe. We have had several...
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Some providers still don't have the access they need to appropriately document the care they...
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The number of patients I can see per day has been cut in half because of this system. Our revenues...
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Every individual from CPSI who helped build the system has left the company, so we don’t have anyone...
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We always work with new people from the vendor, but those people don't understand finance and...
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I don’t want to see another hospital get into the same situation we are in. If we hadn’t gotten...
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Safety is a major issue in the system. Almost every EHR has functionality that checks whether a...
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We are on a path to separate from CPSI. We may have challenges with migration and archiving, and I...
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If we were a new, smaller, rural community hospital, we might buy Evident Thrive EHR again. It would...
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We have used the product for such a long time. The consensus here is that it was a good product when...
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We regularly do updates. That happens probably monthly, and it is relatively painless. I would think...
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The last couple of upgrades from CPSI have lowered our satisfaction. One of the big ones was where...
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Technically, CPSI has modules available that would potentially support our integration goals, but we...
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We have to get our brain prepared to be saying things in pig latin for the next few words and...
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CPSI is not strong in delivering new technology that meets our needs. They offer technology, but we...
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For the low cost that we are paying for CPSI's software, the business is running, the record works,...
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CPSI is solid. Their software is old-school programming that has a lot of resiliencies behind it. We...
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CPSI’s implementations are not absolutely stellar. And also with what the pandemic has done to us,...
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With executive involvement at CPSI, when we pose dilemmas, CPSI's people typically say they will...
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We do a lot of free texting for documentation in CPSI. There are templates that can be built, and...
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Overall, the CPSI suite of products works well. I have used the software at several small hospitals....
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The thing that has always been attractive to smaller facilities of lower to moderate revenue streams...
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Rather than being a full development of their own products company, CPSI seems to have started...
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I wouldn't consider CPSI a partner. They are strictly a vendor. A true partner would be here on the...
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In the inpatient realm, CPSI's software works adequately, and we can document what we need. The...
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On one of the specialty sides though, the software is not very friendly. It hasn’t completely met...
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The doctors flat out said if they have to use CPSI's software on the ambulatory side, they are not...
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Our interactions with CPSI’s support team have been beneficial. They also interact with us to work...
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CPSI is very much the typical IT technology organization that charges if they see that there is a...
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If somebody wants a black box, Evident Thrive EHR is decent. The system can do most things that need...
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CPSI seems to be reactive a lot of the time. Meaningful use was the big push. Now, they are trying...
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There is a lot of financial value in Evident Thrive EHR. That is one of the big selling points. CPSI...
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CPSI could improve the availability of the support staff, especially for noncritical issues. There...
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CPSI hasn't kept their promise on inventory control. That feature doesn't work, and that is a big...
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Implementation services are CPSI’s worst area. That area is brutal. CPSI's implementation...
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CPSI's training is fairly robust. They have continued to add things to the system over the last few...
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The quality of CPSI's products hasn't been wonderful. I used to favor CPSI more than I do now. Over...
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CPSI is really trying to deliver technology to meet our needs, but I feel like they are still...
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We are never the first to take new releases. We don't have time to manage the issues that CPSI's new...
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I have no qualms about CPSI's support. It is fabulous. I have never worked with a better support...
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We hear from CPSI's executives, and the vendor's support people will sometimes take things up to...
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CPSI launched a new patient portal, but it was a train wreck. They wouldn't let us go back to the...
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We are looking at replacing certain systems and moving to a single solution. If CPSI were holding...
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I know that CPSI pilots new things and does testing phases, but there has to be more that they can...
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We have had Evident Thrive EHR for a long time. We usually migrate to the vendor's newer systems....
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Some of the best things about the solution are CPSI's customer service and executive involvement....
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CPSI doesn’t always keep their promises. Timelines for a product rollout or availability are always...
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Things are getting to the point where CPSI is charging us for every little thing. There is all this...
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Evident Thrive EHR is really old and outdated. It is cumbersome. But CPSI has updated a lot of the...
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CPSI’s support people are good. They are pretty responsible, and they have gotten a lot better at...
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I think our satisfaction with CPSI will go up. During their annual conference, they discussed what...
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We are on an old version of Evident Thrive EHR, and that leaves a lot to be desired. The system is...
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I am very thankful for Evident Thrive EHR. I would love to have something more current, but it is a...
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We feel like each support department is an island. If we call and talk to somebody, we end up being...
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CPSI nickel-and-dimes us. For example, when something comes up, they introduce a new module that we...
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CPSI’s strength is their customer service. Their customer service is top notch. If there is an...
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Navigating Evident Thrive EHR can be very cumbersome. It needs fewer clicks.
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CPSI just recently made the software available in a web-based version instead of just having to be...
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In twelve months, we probably won’t have Evident Thrive EHR because are moving to another vendor's...
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Evident Thrive EHR is a fairly easy system to use, but I find running reports a little cumbersome. I...
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It takes a long time for enhancements to get done. I don’t know whether that is just the way the...
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CPSI is good from a support perspective. I like using the online support because I think it is...
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We feel like CPSI charges us for every little thing. When they come out with something new, they...
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Sometimes, we have an issue with an update that we have to wait a month or two to get fixed. Other...
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CPSI has a good vision. They are going in the right direction. They put a lot of emphasis on...
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I would like to have more reporting options than we need, but some reports are hard to manipulate in...
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For the most part, CPSI gives us what we need. We have doctors who have come from other places who...
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When it comes to regulatory requirements, the vendor sometimes works until the last minute to get...
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Since CPSI went public and bought out a lot of other companies, they haven't been as personable. We...
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The vendor’s people know how to be hospitable and have nice get-togethers and great conferences....
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CPSI has pretty good support. We can contact them every day. They have certain hours, but they have...
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The product is not very intuitive, and it is glitchy. There are two different platforms for people...
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We have to pay thousands of dollars for every new interface for Evident Thrive EHR. Even if CPSI has...
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CPSI is located in a different time zone than we are. They don’t flex to meet the time zone needs of...
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The vendor has got a lot more learning modules and a lot more options for training than they did...
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Sometimes the product works as promoted, but not always. It might work, but it is not very good. I...
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CPSI will always keep making us change the way doctors document. CPSI had one platform that worked...
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There is secure messaging on the portal, and I can’t turn that off. We don’t use that in the clinic,...
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My recommendation of CPSI to somebody would depend on their options. It just seems like there are...
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The EHR is easy for me to use because I have used it for years. I know all the ins and outs. When we...
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We don’t have any plans to change, although we wish we could. CPSI sold their platform as an...
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The vendor always seems to be two steps behind what we are looking for. We were looking for secure...
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Evident Thrive EHR doesn’t have the most up-to-date software. It was built in the early stages of...
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I have seen other EMRs, and Evident Thrive EHR is definitely more simplistic, sometimes to a fault....
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During the time that I have worked with CPSI, I have found that when users stay in their line of...
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We decided to stay with Evident Thrive EHR because everything that we need can be taken care of with...
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In a perfect world where we had a hundred million dollars, I would go with another vendor, but we...
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CPSI has been pretty good about delivering new technology lately. CPSI has also improved some things...
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If there is a real problem, CPSI's executives generally know about it pretty quickly. One thing that...
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CPSI's programming isn't really good. Things break constantly and cause persistent problems and...
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We pay a ton of money for the vendor's support. A lot of the time, we get people in our hospital...
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Evident Thrive EHR is very expensive. CPSI charges a maintenance fee for each individual hard drive...
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CPSI doesn’t do a good job of telling us what is new. They just put the information on the website...
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Evident Thrive EHR does not integrate well with any other system in this world. It works, but it has...
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We often have to maneuver in four or five screens to do something. The system is not granular. It is...
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For the most part, Evident Thrive EHR is a critical access hospital system. We just don't get enough...
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