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Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

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Evident Thrive EHR Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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Director

Functionality and Upgrades

The CPSI system is easy for a first-time user to pick up on. We have had it forever and know it...

Jan 2021
(0)
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Director

Other Observations & Comments

My biggest problem with the system is that it caters to small hospitals; it really isn't for large...

Jan 2021
(0)
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 or  to see details.

Nurse

ROI / Cost (care and feeding)

CPSI charges for individual services. They charge for add-ons and little things.

Jan 2021
(0)
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 or  to see details.

Nurse

Functionality and Upgrades

With a hospital EMR that covers a lot of different areas, a nurse could work in all of those areas....

Jan 2021
(0)
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 or  to see details.

Nurse

Service and Support

CPSI's support is fabulous. I can’t say enough good things about the support. They have a triage...

Jan 2021
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

CPSI charges for every little thing. There are always new upgrades and add-ons for the product, and...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Evident Thrive EHR is a bit cumbersome. There are a lot of clicks.

Nov 2020
(0)
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 or  to see details.

Manager

Service and Support

CPSI has been top notch during the COVID-19 crisis. There haven’t been any letdowns.

Nov 2020
(0)
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 or  to see details.

Manager

Future Outlook

CPSI is trying to roll out a web-based version of the product. I am really looking forward to that.

Nov 2020
(0)
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 or  to see details.

CIO

ROI / Cost (care and feeding)

CPSI did a good job of supporting us through COVID-19 in terms of making a telemedicine product free...

Nov 2020
(0)
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 or  to see details.

CIO

Technology

CPSI doesn't keep all of their promises because we are still waiting for things. I haven't seen any...

Nov 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I am not the biggest fan of CPSI. They never really upgraded the nursing documentation side of the...

Sep 2020
(0)
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Director

Relationship

We did a SWOT analysis that was fairly thorough, but CPSI's follow-up to the analysis wasn't great....

Sep 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

We feel nickel-and-dimed by CPSI because of the way they manage their fees. If we add a piece of...

Sep 2020
(0)
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Director

Technology

We paid a boatload of money to get the new meaningful use bundle, and then we found out that not...

Sep 2020
(0)
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Director

Technology

When I hire a nurse, it takes me four to six weeks to teach that person how to run the computer...

Sep 2020
(0)
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Director

Other Observations & Comments

CPSI was probably on the lower side for cost. Money was never a question with the vendor. I wasn't...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Evident Thrive EHR stinks. It is horrible, and I hate it. Whoever built the system has never worked...

Aug 2020
(0)
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Manager

Implementation and Training

When CPSI set us up, they didn’t even set us up all the way. We have to do things ourselves, but...

Aug 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

CPSI’s support quality depends on who we get. I deal directly with a manager most of the time. If...

Aug 2020
(0)
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Manager

Lessons Learned

I would not recommend Evident Thrive EHR. Unfortunately, we are stuck with it, so it is in our...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The quality of the product is good, but there are things that CPSI needs to do to improve it. There...

Aug 2020
(0)
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Manager

Relationship

I have only dealt with one executive at CPSI, and that person was great. That person helped me.

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system is difficult to learn and build. It is difficult to enter notes, track cost...

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

The system is easy to use but is difficult to learn and teach because of the navigation tools. Once...

Aug 2020
(0)
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VP/Other Executive

Relationship

The vendor charges for every little thing. We have zero executive involvement. I have never talked...

Aug 2020
(0)
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CIO

ROI / Cost (care and feeding)

CPSI tends to nickel-and-dime us for every little thing, and that can really add up for a facility...

Jun 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

There are security shortcomings with Evident Thrive EHR. When I have to run a PHI report on an...

Jun 2020
(0)
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CIO

Interfacing and Integration

For the most part, CPSI is an okay vendor. Integration is my preference as opposed to having a bunch...

Jun 2020
(0)
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 or  to see details.

CIO

Implementation and Training

We just implemented Evident Thrive EHR, and that didn’t go well for us. There were a lot of...

Jun 2020
(0)
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CIO

Other Observations & Comments

I have physicians who have used Epic's system, and I have heard from more than one physician that...

Jun 2020
(0)
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Manager

Implementation and Training

The vendor has a lot of online training, and all the other training is pretty much required to be...

May 2020
(0)
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Manager

Functionality and Upgrades

Most of the product looks like it was built in the 1990s. The interface looks very old, and there...

May 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor is more reactive than proactive. I don’t ever hear anything from the vendor executives or...

May 2020
(0)
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Director

Relationship

I have been with CPSI for a long time. I also know every single one of their executives. They are...

May 2020
(0)
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CFO

Service and Support

With CPSI support, most of the time, the first support person we get ahold of on the front end gives...

May 2020
(0)
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 or  to see details.

CFO

Functionality and Upgrades

CPSI is a bit slow with keeping up on regulations and changes. That is frustrating when we deal with...

May 2020
(0)
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CFO

ROI / Cost (care and feeding)

We get information on programs, and then we are told they will cost us and that there are things we...

May 2020
(0)
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CFO

Interfacing and Integration

The integration between different areas is going well. There is no perfect software solution out...

May 2020
(0)
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CFO

Other Observations & Comments

If going through the hassle of retraining on an EHR wouldn't cost me an arm and a leg, I would maybe...

May 2020
(0)
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Director

Service and Support

The biggest concern or issue I have with CPSI is their customer service. It is sometimes difficult...

May 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

It is a little hard to interface with Evident Thrive EHR. I have heard that it is a little more...

May 2020
(0)
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Director

Other Observations & Comments

If the decision to purchase the system again were up to me, I would definitely shop around. My...

May 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The system is just a little cumbersome when it comes to the nursing module, the physician module,...

May 2020
(0)
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Manager

Functionality and Upgrades

The vendor should be putting their efforts into testing for bugs. The vendor just needs to get...

Apr 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

It is hard to say whether I would buy the system again because the problem is Evident Thrive EHR is...

Apr 2020
(0)
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 or  to see details.

Manager

Relationship

When it comes to executive involvement, when hospitals are having massive issues with software, the...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

With EHRs, we have millions of data points, and we have to track and report all of those. Evident...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

CPSI has been doing some things in response to COVID-19. They released templates for the doctors and...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

A lot of people don’t like the system. I think the biggest problems a lot of people have are with...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

We call the vendor a lot. Their support is pretty good. The support people at least talk to us. We...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Physician usability would probably be the biggest issue. We use CPSI's software in our specialty...

Apr 2020
(0)
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Director

Other Observations & Comments

We are going to have CPSI's solution for a few more years, but if I could be out in a couple of...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

CPSI was supposed to come out with things to help with the clinician documentation and clinician...

Apr 2020
(0)
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 or  to see details.

Director

Implementation and Training

Overall, I give the vendor a good rating for their implementation services. They sent a lot of...

Apr 2020
(0)
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 or  to see details.

Director

Relationship

The vendor's executives get involved. They haven't really done much, but they do get involved.

Apr 2020
(0)
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Director

Technology

We were really excited about a lot of the changes that the vendor said they were going to come...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

If I want to send a patient chart electronically, the only way I can do that is by exporting the...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

One of my big pushes with the vendor is around meaningful use. I have to send a summary of care...

Apr 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

The system is definitely better and cleaner for the physicians. The problem is CPSI doesn’t have the...

Apr 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

The system is arduous, but I understand it. It provides everything from the payroll side to the EMR...

Apr 2020
(0)
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 or  to see details.

CIO

Service and Support

We weren't notified of a requirement until a couple of weeks before the due date. There wasn't...

Apr 2020
(0)
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 or  to see details.

CIO

Implementation and Training

The way that CPSI implemented their program did not do us a service at all. The experience was...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

CPSI is absolutely not part of our long-term plans. Actually, we tried to get rid of them a couple...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

CPSI somewhat keeps their promises. They attempt to. When it comes to the product working as...

Apr 2020
(0)
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 or  to see details.

CIO

Other Observations & Comments

CPSI says that they are going to deliver new technology, so I would say that they try. They do say...

Apr 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

CPSI charges us for some things, but they aren’t hugely transactional in every little thing. While...

Apr 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

CPSI thinks that their EHR works a lot better than it does, and they think that they have a more...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have many funny little problems that are occurring. When we do an upgrade, something else goes...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

CPSI nickel-and-dimes us. The doctors can prescribe electronic prescriptions currently, but there is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

CPSI has been working on their system for quite a few years, and that is simply because there is so...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Evident Thrive EHR meets all of our needs, but it requires a lot of input from the hospitals in...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

To get Evident Thrive EHR's quality measures to work correctly, one would have to have a master’s...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

CPSI's support is very good in terms of calling us back, getting everything down, and submitting it....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have grown dramatically and have felt the growing pains with Evident Thrive EHR. We have looked...

Apr 2020
(0)
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 or  to see details.

CIO

Interfacing and Integration

CPSI is connected to CommonWell, but we don't use all of the CPSI programs. Those programs just...

Apr 2020
(0)
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 or  to see details.

CIO

Other Observations & Comments

We have been very successful with CPSI's products, but we have been successful because we have made...

Apr 2020
(0)
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 or  to see details.

CIO

Lessons Learned

CPSI's system is inexpensive, but my recommendation of the system is contingent upon the size of an...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have a great relationship with CPSI, but the product hasn't quite met our current needs. Although...

Apr 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

We haven't rolled out CPSI's notes system because there is no ability to distribute information...

Apr 2020
(0)
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 or  to see details.

CIO

Other Observations & Comments

Sometimes I feel nickel-and-dimed by CPSI. That is not their fault; the federal government keeps...

Apr 2020
(0)
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 or  to see details.

CIO

Relationship

CPSI has not kept their promises. There are still promises that I hope they will keep. I guess they...

Apr 2020
(0)
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 or  to see details.

COO

Technology

CPSI is still using faxing. When they installed the system, they installed 56k modems to a regular...

Apr 2020
(0)
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 or  to see details.

COO

Sales and Contracting

Every time we need an interface, there is an interface charge, and then there is a monthly support...

Apr 2020
(0)
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 or  to see details.

COO

Interfacing and Integration

Interfacing everything with CPSI's system was really difficult.

Apr 2020
(0)
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COO

Functionality and Upgrades

Our A/R days are still really high. My current organization has had a harder time than other...

Apr 2020
(0)
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COO

Implementation and Training

I have a lot of experience with CPSI in various hospitals. My current facility is early into things....

Apr 2020
(0)
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 or  to see details.

Director

Service and Support

CPSI’s executive team is always around. That is probably because of our relationship with the team....

Apr 2020
(0)
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Director

Other Observations & Comments

Population health is a big open question. CPSI still hasn’t given us a date on when we are going to...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

From a product standpoint, the ambulatory side is growing and getting better. On the acute side, the...

Apr 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

The ambulatory and acute sides are integrated seamlessly. Our physicians love that. And that is also...

Apr 2020
(0)
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 or  to see details.

CIO

Service and Support

CPSI can't keep up with the technology that they have. I recently opened a ticket, and the support...

Mar 2020
(0)
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 or  to see details.

CIO

Relationship

CPSI is not delivering what they are promising. Our CPSI representative gives us a speech about the...

Mar 2020
(0)
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 or  to see details.

CIO

Service and Support

CPSI doesn’t have a project manager or any new implementation yet. They don't have somebody that can...

Mar 2020
(0)
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CIO

Functionality and Upgrades

CPSI promised that the move to Evident Thrive EHR would be much better and that if we had any...

Mar 2020
(0)
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CIO

Other Observations & Comments

I guess we are getting what we pay for, but I would not recommend the system to others. I am fine...

Mar 2020
(0)
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 or  to see details.

CIO

Relationship

CPSI went through the installation, and on a day where all of the people involved were around the...

Mar 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Overall, the system works pretty well. We recently installed the clinic package, and that seems to...

Mar 2020
(0)
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Director

Future Outlook

I predict that our satisfaction with the system may be a little higher over the next year. The...

Mar 2020
(0)
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Director

Lessons Learned

It is hard to find or pull data that we need out of the system unless we are thinking ahead. When we...

Mar 2020
(0)
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CIO

Relationship

We have been with American HealthTech for a while, and I have seen them get so much better over the...

Feb 2020
(0)
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CIO

Service and Support

We have been able to give CPSI input on their functionality, and they have been meeting our needs...

Feb 2020
(0)
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CIO

Interfacing and Integration

Interoperability is huge, and something that CPSI should focus on. They should also be realistic...

Feb 2020
(0)
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CIO

Future Outlook

If I were to look through my rose-colored glasses, I could see my satisfaction with CPSI over the...

Feb 2020
(0)
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CIO

Future Outlook

CPSI’s EHR is getting much easier to use. There are little features that it didn’t have before that...

Feb 2020
(0)
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