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Evident Thrive EHR Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
I am not the biggest fan of CPSI. They never really upgraded the nursing documentation side of the...
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Director
Relationship
We did a SWOT analysis that was fairly thorough, but CPSI's follow-up to the analysis wasn't great....
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Director
ROI / Cost (care and feeding)
We feel nickel-and-dimed by CPSI because of the way they manage their fees. If we add a piece of...
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Director
Technology
We paid a boatload of money to get the new meaningful use bundle, and then we found out that not...
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Director
Technology
When I hire a nurse, it takes me four to six weeks to teach that person how to run the computer...
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Director
Other Observations & Comments
CPSI was probably on the lower side for cost. Money was never a question with the vendor. I wasn't...
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Manager
Functionality and Upgrades
Evident Thrive EHR stinks. It is horrible, and I hate it. Whoever built the system has never worked...
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Manager
Implementation and Training
When CPSI set us up, they didn’t even set us up all the way. We have to do things ourselves, but...
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Manager
Other Observations & Comments
CPSI’s support quality depends on who we get. I deal directly with a manager most of the time. If...
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Manager
Lessons Learned
I would not recommend Evident Thrive EHR. Unfortunately, we are stuck with it, so it is in our...
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Manager
Functionality and Upgrades
The quality of the product is good, but there are things that CPSI needs to do to improve it. There...
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Manager
Relationship
I have only dealt with one executive at CPSI, and that person was great. That person helped me.
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VP/Other Executive
Functionality and Upgrades
The system is difficult to learn and build. It is difficult to enter notes, track cost...
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VP/Other Executive
Implementation and Training
The system is easy to use but is difficult to learn and teach because of the navigation tools. Once...
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VP/Other Executive
Relationship
The vendor charges for every little thing. We have zero executive involvement. I have never talked...
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CIO
ROI / Cost (care and feeding)
CPSI tends to nickel-and-dime us for every little thing, and that can really add up for a facility...
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CIO
Functionality and Upgrades
There are security shortcomings with Evident Thrive EHR. When I have to run a PHI report on an...
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CIO
Interfacing and Integration
For the most part, CPSI is an okay vendor. Integration is my preference as opposed to having a bunch...
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CIO
Implementation and Training
We just implemented Evident Thrive EHR, and that didn’t go well for us. There were a lot of...
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CIO
Other Observations & Comments
I have physicians who have used Epic's system, and I have heard from more than one physician that...
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Manager
Implementation and Training
The vendor has a lot of online training, and all the other training is pretty much required to be...
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Manager
Functionality and Upgrades
Most of the product looks like it was built in the 1990s. The interface looks very old, and there...
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Manager
Service and Support
The vendor is more reactive than proactive. I don’t ever hear anything from the vendor executives or...
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Director
Relationship
I have been with CPSI for a long time. I also know every single one of their executives. They are...
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CFO
Service and Support
With CPSI support, most of the time, the first support person we get ahold of on the front end gives...
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CFO
Functionality and Upgrades
CPSI is a bit slow with keeping up on regulations and changes. That is frustrating when we deal with...
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CFO
ROI / Cost (care and feeding)
We get information on programs, and then we are told they will cost us and that there are things we...
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CFO
Interfacing and Integration
The integration between different areas is going well. There is no perfect software solution out...
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CFO
Other Observations & Comments
If going through the hassle of retraining on an EHR wouldn't cost me an arm and a leg, I would maybe...
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Director
Service and Support
The biggest concern or issue I have with CPSI is their customer service. It is sometimes difficult...
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Director
Interfacing and Integration
It is a little hard to interface with Evident Thrive EHR. I have heard that it is a little more...
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Director
Other Observations & Comments
If the decision to purchase the system again were up to me, I would definitely shop around. My...
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Director
Functionality and Upgrades
The system is just a little cumbersome when it comes to the nursing module, the physician module,...
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Manager
Functionality and Upgrades
The vendor should be putting their efforts into testing for bugs. The vendor just needs to get...
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Manager
ROI / Cost (care and feeding)
It is hard to say whether I would buy the system again because the problem is Evident Thrive EHR is...
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Manager
Relationship
When it comes to executive involvement, when hospitals are having massive issues with software, the...
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Manager
Functionality and Upgrades
With EHRs, we have millions of data points, and we have to track and report all of those. Evident...
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Manager
Service and Support
CPSI has been doing some things in response to COVID-19. They released templates for the doctors and...
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Manager
Functionality and Upgrades
A lot of people don’t like the system. I think the biggest problems a lot of people have are with...
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Manager
Service and Support
We call the vendor a lot. Their support is pretty good. The support people at least talk to us. We...
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Director
Functionality and Upgrades
Physician usability would probably be the biggest issue. We use CPSI's software in our specialty...
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Director
Other Observations & Comments
We are going to have CPSI's solution for a few more years, but if I could be out in a couple of...
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Director
Functionality and Upgrades
CPSI was supposed to come out with things to help with the clinician documentation and clinician...
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Director
Implementation and Training
Overall, I give the vendor a good rating for their implementation services. They sent a lot of...
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Director
Relationship
The vendor's executives get involved. They haven't really done much, but they do get involved.
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Director
Technology
We were really excited about a lot of the changes that the vendor said they were going to come...
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Director
Functionality and Upgrades
If I want to send a patient chart electronically, the only way I can do that is by exporting the...
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Director
Functionality and Upgrades
One of my big pushes with the vendor is around meaningful use. I have to send a summary of care...
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Director
Interfacing and Integration
The system is definitely better and cleaner for the physicians. The problem is CPSI doesn’t have the...
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CIO
Functionality and Upgrades
The system is arduous, but I understand it. It provides everything from the payroll side to the EMR...
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CIO
Service and Support
We weren't notified of a requirement until a couple of weeks before the due date. There wasn't...
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CIO
Implementation and Training
The way that CPSI implemented their program did not do us a service at all. The experience was...
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CIO
Future Outlook
CPSI is absolutely not part of our long-term plans. Actually, we tried to get rid of them a couple...
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CIO
Other Observations & Comments
CPSI somewhat keeps their promises. They attempt to. When it comes to the product working as...
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CIO
Other Observations & Comments
CPSI says that they are going to deliver new technology, so I would say that they try. They do say...
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CEO/President
ROI / Cost (care and feeding)
CPSI charges us for some things, but they aren’t hugely transactional in every little thing. While...
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CEO/President
Functionality and Upgrades
CPSI thinks that their EHR works a lot better than it does, and they think that they have a more...
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Analyst/Coordinator
Functionality and Upgrades
We have many funny little problems that are occurring. When we do an upgrade, something else goes...
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Analyst/Coordinator
ROI / Cost (care and feeding)
CPSI nickel-and-dimes us. The doctors can prescribe electronic prescriptions currently, but there is...
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Analyst/Coordinator
Other Observations & Comments
CPSI has been working on their system for quite a few years, and that is simply because there is so...
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Analyst/Coordinator
Functionality and Upgrades
Evident Thrive EHR meets all of our needs, but it requires a lot of input from the hospitals in...
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Analyst/Coordinator
Functionality and Upgrades
To get Evident Thrive EHR's quality measures to work correctly, one would have to have a master’s...
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Analyst/Coordinator
Service and Support
CPSI's support is very good in terms of calling us back, getting everything down, and submitting it....
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CIO
Functionality and Upgrades
We have grown dramatically and have felt the growing pains with Evident Thrive EHR. We have looked...
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CIO
Interfacing and Integration
CPSI is connected to CommonWell, but we don't use all of the CPSI programs. Those programs just...
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CIO
Other Observations & Comments
We have been very successful with CPSI's products, but we have been successful because we have made...
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CIO
Lessons Learned
CPSI's system is inexpensive, but my recommendation of the system is contingent upon the size of an...
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CIO
Functionality and Upgrades
We have a great relationship with CPSI, but the product hasn't quite met our current needs. Although...
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CIO
Functionality and Upgrades
We haven't rolled out CPSI's notes system because there is no ability to distribute information...
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CIO
Other Observations & Comments
Sometimes I feel nickel-and-dimed by CPSI. That is not their fault; the federal government keeps...
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CIO
Relationship
CPSI has not kept their promises. There are still promises that I hope they will keep. I guess they...
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COO
Technology
CPSI is still using faxing. When they installed the system, they installed 56k modems to a regular...
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COO
Sales and Contracting
Every time we need an interface, there is an interface charge, and then there is a monthly support...
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COO
Interfacing and Integration
Interfacing everything with CPSI's system was really difficult.
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COO
Functionality and Upgrades
Our A/R days are still really high. My current organization has had a harder time than other...
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COO
Implementation and Training
I have a lot of experience with CPSI in various hospitals. My current facility is early into things....
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Director
Service and Support
CPSI’s executive team is always around. That is probably because of our relationship with the team....
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Director
Other Observations & Comments
Population health is a big open question. CPSI still hasn’t given us a date on when we are going to...
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Director
Functionality and Upgrades
From a product standpoint, the ambulatory side is growing and getting better. On the acute side, the...
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Director
Interfacing and Integration
The ambulatory and acute sides are integrated seamlessly. Our physicians love that. And that is also...
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CIO
Service and Support
CPSI can't keep up with the technology that they have. I recently opened a ticket, and the support...
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CIO
Relationship
CPSI is not delivering what they are promising. Our CPSI representative gives us a speech about the...
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CIO
Service and Support
CPSI doesn’t have a project manager or any new implementation yet. They don't have somebody that can...
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