MOSAIQ - Medical Oncology Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations
The solution is a cumbersome system when we just put everything in notes. We have pages and pages of...
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Relationship, Product
The solution is not a fantastic system for medical oncology. There are just some issues that the...
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Loyalty, Product
I don't know whether I would buy the solution again. We are kind of stuck because the machine runs...
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Relationship
Elekta’s help desk is one of the best help desks that I have ever dealt with. For the most part,...
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Culture
When we did the upgrade for the solution, part of the contract was that the vendor would provide...
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Culture
I don't think we are accessing or using a number of services in the solution. Part of that has to do...
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Culture, Value
For the most part, the vendor avoids charging for every little thing. But when we start getting into...
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Relationship
The vendor's support is fabulous. They are definitely at the top of any third-party support that I...
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Product
The vendor put a lot of effort into integrating with a lot of third-party stuff. Elekta implements...
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Loyalty, Value
In the newer version, the vendor has integrated and added a lot of value into the EMR by adding...
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Relationship
We have a regional manager from the vendor we deal with and a regional salesperson we deal with. I...
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Relationship
My relationship with Elekta is growing stronger with every interaction.
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Relationship
The support team is solid, and we get to work with the same people. It is nice to jump right into a...
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Loyalty
We are looking forward to the next upgrade, which will be a cloud update. I think the update will...
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Loyalty, Relationship
We have seen some positive changes for care plans and drugs. In our world, things are always...
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Product
I would recommend MOSAIQ, especially for a cancer center or oncology group that works in medical and...
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Operations
I have enjoyed working with Elekta on the training piece for medical oncology. Oncology is a tough...
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Culture, Relationship, Product
Elekta doesn't promise enough. We have some frustrations with them. When we ask them for...
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Relationship
We don't usually deal with Elekta's executives, but we don't have too much trouble escalating to...
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Loyalty, Value
If we were to start over, we probably wouldn't buy MOSAIQ again. We would probably go with a product...
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Culture, Value
Elekta mostly avoids charging for every little thing. There is give and take all the time. This...
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Product
The system's current functionality falls short, and there is a lot of room for improvement in its...
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Loyalty
MOSAIQ is likely going away on the medical oncology side, but we are still using it and even going...
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Relationship
The team who helps us with support has been improving, and their knowledge is getting better. We...
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Loyalty, Relationship, Product
We have both MOSAIQ and another vendor's oncology solution. We use and compare both systems. There...
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Operations, Product
We are going through an upgrade right now, and so far, Elekta has been on time and has helped get...
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Relationship
The support team is good and has good knowledge of the solution as well as of oncology.
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Product
The system is more integrated with other third-party solutions than what we had in the past. It has...
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Loyalty
We are working on the next upgrade. Elekta has been slow to get things pushed out, but things should...
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Operations
I want to thank the vendor for their professionalism and dedication during our go-live and implementation....
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