MOSAIQ - Radiation Oncology Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Operations

The vendor's implementation services are fantastic. I have never had an upgrade or update that I...

Jun 2024
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Analyst/Coordinator

Relationship

I would absolutely buy this product again because Elekta's support is next level. It is not like we...

Jun 2024
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Analyst/Coordinator

Loyalty

The product meets all our needs and then some. There are a lot of new packages that we are starting...

Jun 2024
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Analyst/Coordinator

Operations

The vendor has paid training on-site that we can travel to, but they also have an online training...

Jun 2024
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Analyst/Coordinator

Operations, Product

The product is pretty easy to use, though it depends on the person. But within a week of a new...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

We rolled out Elekta's new patient portal. It is a cancer-specific patient portal, so it is geared...

Jun 2024
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Analyst/Coordinator

Value

The return on investment for the product is excellent. The product has already paid for itself.

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

MOSAIQ Radiation Oncology interacts a lot with the linear accelerator system. I haven't had any...

Jun 2024
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Manager

Relationship

Elekta has been really good with support.

May 2024
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Director

Relationship

Assigning support for conversions or upgrades always takes time with Elekta. We recently did a...

May 2024
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Director

Operations

We only use MOSAIQ for radiation oncology, so it is perfect for what we are using it for and for...

May 2024
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Manager

Loyalty, Relationship

Our company is transitioning from Elekta to another vendor that does all our treatment machines. I'm...

Apr 2024
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Manager

Culture, Value

We had a support contract with Elekta, so there were no additional costs for every little thing....

Apr 2024
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Manager

Product

There are some complaints about the interface for MOSAIQ, but it is a key component in treating our...

Apr 2024
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Manager

Operations

The training has been good. Elekta offers an easy way to learn and a train-the-trainer model, which...

Mar 2024
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Manager

Relationship, Value

We have an excellent PM who has been a gem to work with. They were one of the best support people. I...

Mar 2024
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Manager

Product

MOSAIQ is a good system for medical and radiation oncology. It feels like fewer groups are doing...

Mar 2024
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Manager

Relationship

The support team is excellent and easy to work with. We know who we work with and have the same...

Mar 2024
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Manager

Loyalty

We have not seen a lot of new technology, though we do have an upgrade coming up, and we have talked...

Mar 2024
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Manager

Loyalty, Product

We have the modules for medical and radiation oncology, so dealing with licenses is an ongoing...

Mar 2024
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Manager

Product

The system does well with what it was built for, which is radiation oncology. The charting is really...

Mar 2024
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Manager

Product

One hard thing in the system is the accessibility to printing. There are treatments we have to send...

Mar 2024
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Manager

Value

I don't think Elekta necessarily nickel-and-dimes us per se. Part of that is because we really only...

Mar 2024
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Analyst/Coordinator

Value

MOSAIQ is expensive. It is hard to say that we are getting our money's worth, but compared to other...

Mar 2024
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Analyst/Coordinator

Loyalty

MOSAIQ is definitely a part of our long-term plans. We are somewhat tethered to the treatment...

Mar 2024
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Analyst/Coordinator

Product

MOSAIQ is not very intuitive. Elekta typically offers multiple ways of doing something, and that has...

Mar 2024
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Analyst/Coordinator

Relationship

Elekta’s technical folks are good. Elekta is pretty good to work with on integration. More often...

Mar 2024
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Manager

Relationship

If we had any complaint about Elekta, it would be that they recently changed a third-party group...

Feb 2024
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Manager

Product

MOSAIQ runs well. I don't have any formal complaints about it. It does what it is supposed to do.

Feb 2024
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Manager

Relationship

I know enough people at Elekta who I can call on when I know that there is a bug. Elekta does a...

Feb 2024
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Manager

Relationship

In terms of things coming down the road from Elekta, I don't know that the vendor necessarily shares...

Feb 2024
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Manager

Culture, Value

Things have changed across the board everywhere at Elekta. Elekta no longer has an all-inclusive...

Feb 2024
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Director

Loyalty

Elekta has been slow to get their new version out, but things are starting to move, and we will be...

Dec 2023
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Director

Relationship

The quality of support is good, and we have seen improvements in the vendor's timeliness.

Dec 2023
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Manager

Relationship

Elekta’s help desk people are probably some of the most useful and friendly help desk people I have...

Dec 2023
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Manager

Loyalty, Product, Value

For radiation oncology, we average a small number of patients daily. That service is more of a...

Dec 2023
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Analyst/Coordinator

Relationship, Product

Elekta sends out product alerts. Over time, we get emails specifically alerting us of an identified...

Nov 2023
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Analyst/Coordinator

Operations

When we had new doctors start, Elekta provided them with training. The doctors seemed happy,...

Nov 2023
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Analyst/Coordinator

Operations, Product

We can do everything in MOSAIQ in three different ways. Based on the interfaces alone, we have to do...

Nov 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Elekta has newer versions. They have gone to the cloud. There are things that we haven't caught up...

Nov 2023
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Analyst/Coordinator

Relationship

When we talk to Elekta’s support team about software and stuff, if they don't know how to fix...

Nov 2023
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