MOSAIQ - Radiation Oncology Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship, Product
I would like to see a good audit trail. The system doesn't have one at all. We have to call and get...
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Product
I'm just not in the system much. It is good for what I use it for. The only thing we do use it for...
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Operations
Elekta keeps their promises most of the time. The implementation isn't very hands-on. It involves...
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Product
Functionally, MOSAIQ does what it is supposed to do. It just isn't very smooth. However, I don't...
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Product
MOSAIQ really needs an overhaul of its whole software. Every little piece of the system was written...
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Product
Since Elekta bought MOSAIQ, the product's development has been almost totally stagnant, even though...
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Product
In MOSAIQ, our ability to look at images is slow, sluggish, and unstable. In the software, we can't...
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Operations, Product
With Elekta, upgrades tend to be problematic. They have some communication and formatting failures....
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Culture, Relationship
Getting support from Elekta goes fairly well. Elekta's support isn't as good as another vendor's...
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Loyalty, Product
If an organization has a Varian treatment machine, then it is much better to have ARIA. However, if...
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Culture, Loyalty
We have been actively trying to get rid of MOSAIQ and move to another vendor's system. That should...
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Operations
I haven't received official training for MOSAIQ in a long time. Elekta's trainers didn't know how to...
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Relationship
Some of the areas in our department struggle with getting support from Elekta. When the system has a...
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Loyalty, Relationship, Operations
We are going to move to Elekta's cloud. That is something the vendor has been working on for a bit,...
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Relationship, Product, Value
I like that MOSAIQ - Radiation Oncology interfaces with the machines, and everything works together....
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Product
Elekta could improve just little things with the quality checklist locations by maybe being able to...
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Product
MOSAIQ - Radiation Oncology has quality checklists where they have internal staff communication. We...
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Loyalty, Product
The product actually flows pretty well. It doesn't have the same downfall as the medical oncology...
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Operations
I haven't seen a lot of ongoing training from the vendor. The product is so customizable, but the...
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Culture, Relationship, Value
We have enjoyed a long history with the vendor. The vendor doesn't charge us for every little thing....
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Loyalty
MOSAIQ might not be part of our long-term plans. Our organization has purchased a new EHR, and we...
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Loyalty, Product
In general, I like Elekta, but the problem is we are a shop for another vendor, so our machines are...
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Relationship
Elekta has really good support. Some years ago, there were times when we felt like the support was...
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Loyalty
We are moving away from the product because we use another vendor's system for other parts of our...
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Product
One thing that I wish I could use in the product is a 3D image review. We still don't use that piece...
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Culture
Elekta sends out occasional updates when there are issues, but that is rare. Elekta’s executive...
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Operations, Product
Integration has worked really well in terms of the flow of information from Elekta's system to our...
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Value
The system is stable from our perspective. It is tied to the machine, and there is only a certain...
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Operations
The implementation of the system was easy. The training from Elekta was decent just because it was...
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Product
The integration between MOSAIQ and another oncology product is going well, and it is nice to know...
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Relationship
We just did an upgrade with Elekta, and from what I understand, it went really smoothly. Also, we...
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Product
MOSAIQ is not quite as simple as other similar products. It is a little more cumbersome. Maybe it is...
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Product, Value
Mosaiq continues to provide critical safety features, such as treatment verification, dose tracking,...
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Loyalty, Product
With Elekta, we're doing well as always. There are some issues with the system configuration, but...
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Loyalty, Value
I don't think the plan is to keep MOSAIQ long term because we have made the switch over to another...
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Value
Elekta charges for everything, and everything is an add-on or an upgrade.
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Product, Value
In MOSAIQ, I can save my own settings. So I can put my filters how I need them and then save them...
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Loyalty, Product
For years, Elekta dominated the radiation oncology EMR industry, and another vendor dominated the...
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Relationship, Product
Elekta is like any EMR vendor that we have had. It is a big struggle for vendors to keep up with...
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Operations
Elekta’s implementation services are really good. They offer on-site support and online go-live support....
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Loyalty
We are planning to move to Elekta's cloud solution as our organization expands locations. We...
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Product
There are some things that Elekta falls short on, but they make up for it in other ways, and there...
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Relationship, Product
Elekta’s point of failure is that they are slow to send out notifications about new versions or new...
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Operations
Elekta's project implementation team is really great. We appreciate the skills of the project...
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Relationship
Elekta's support team is fabulous. They are very responsive, and most of the time we get somebody...
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Product
There are a couple of interface-related things that Elekta has fallen short on from a technical...
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Operations
The vendor's implementation services are fantastic. I have never had an upgrade or update that I...
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Relationship
I would absolutely buy this product again because Elekta's support is next level. It is not like we...
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Loyalty
The product meets all our needs and then some. There are a lot of new packages that we are starting...
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Operations
The vendor has paid training on-site that we can travel to, but they also have an online training...
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Operations, Product
The product is pretty easy to use, though it depends on the person. But within a week of a new...
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Loyalty, Product
We rolled out Elekta's new patient portal. It is a cancer-specific patient portal, so it is geared...
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Value
The return on investment for the product is excellent. The product has already paid for itself.
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Loyalty, Relationship, Product
MOSAIQ Radiation Oncology interacts a lot with the linear accelerator system. I haven't had any...
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Relationship
Elekta has been really good with support.
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Relationship
Assigning support for conversions or upgrades always takes time with Elekta. We recently did a...
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Operations
We only use MOSAIQ for radiation oncology, so it is perfect for what we are using it for and for...
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Loyalty, Relationship
Our company is transitioning from Elekta to another vendor that does all our treatment machines. I'm...
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Culture, Value
We had a support contract with Elekta, so there were no additional costs for every little thing....
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Product
There are some complaints about the interface for MOSAIQ, but it is a key component in treating our...
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Operations
The training has been good. Elekta offers an easy way to learn and a train-the-trainer model, which...
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Relationship, Value
We have an excellent PM who has been a gem to work with. They were one of the best support people. I...
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Product
MOSAIQ is a good system for medical and radiation oncology. It feels like fewer groups are doing...
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Relationship
The support team is excellent and easy to work with. We know who we work with and have the same...
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Loyalty
We have not seen a lot of new technology, though we do have an upgrade coming up, and we have talked...
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Loyalty, Product
We have the modules for medical and radiation oncology, so dealing with licenses is an ongoing...
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Product
The system does well with what it was built for, which is radiation oncology. The charting is really...
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Product
One hard thing in the system is the accessibility to printing. There are treatments we have to send...
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Value
I don't think Elekta necessarily nickel-and-dimes us per se. Part of that is because we really only...
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Value
MOSAIQ is expensive. It is hard to say that we are getting our money's worth, but compared to other...
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Loyalty
MOSAIQ is definitely a part of our long-term plans. We are somewhat tethered to the treatment...
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Product
MOSAIQ is not very intuitive. Elekta typically offers multiple ways of doing something, and that has...
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Relationship
Elekta’s technical folks are good. Elekta is pretty good to work with on integration. More often...
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Relationship
If we had any complaint about Elekta, it would be that they recently changed a third-party group...
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Product
MOSAIQ runs well. I don't have any formal complaints about it. It does what it is supposed to do.
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Relationship
I know enough people at Elekta who I can call on when I know that there is a bug. Elekta does a...
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Relationship
In terms of things coming down the road from Elekta, I don't know that the vendor necessarily shares...
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Culture, Value
Things have changed across the board everywhere at Elekta. Elekta no longer has an all-inclusive...
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