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Access info about Oncology - Radiation on your dashboard or bookmark under

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MOSAIQ - Radiation Oncology Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Analyst/Coordinator

MOSAIQ is a good product for this industry. It is a specialized product, and it does cover what the...

Apr 2021
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Director

MOSAIQ - Radiation Oncology is a good system for its specialty. Its biggest pro is its ease of use....

Mar 2021
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Director

We have asked Elekta for some things in the system, and we are still waiting to hear from them....

Mar 2021
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Physicist

Elekta has to work with a few other vendors, and some of the issues we have are because of...

Mar 2021
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Physicist

The vendor doesn't keep their promises. They are pretty bad about that. I have used other products...

Mar 2021
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Physicist

We get variability with the phone and web support. When we talk to one person, the support might be...

Mar 2021
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Physicist

The product has been adequate at driving outcomes. It functions as a safety procedure and does the...

Mar 2021
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Physicist

About 20 years ago, this product was the number-one product on the market. No other product even...

Feb 2021
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Analyst/Coordinator

The product doesn't have good reporting capabilities. We write our own reports.

Feb 2021
(0)
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Analyst/Coordinator

Some project managers that are assigned to us are not as detail-oriented as we like to be with...

Feb 2021
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Analyst/Coordinator

Our most recent upgrade was not good. This was not my first upgrade with them, so I know the...

Feb 2021
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Analyst/Coordinator

With the product, there are documents, libraries, and all types of things available if users go...

Feb 2021
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Analyst/Coordinator

Elekta seems to be a little bit smaller, and they are focused on regions, so I can get up the chain...

Feb 2021
(0)
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Director

My doctors don't complain about MOSAIQ - Radiation Oncology. If there was something that the system...

Feb 2021
(0)
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Director

The only problem I have with MOSAIQ - Radiation Oncology is that it doesn't integrate with our main...

Feb 2021
(0)
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VP/Other Executive

I have nothing but good things to say about MOSAIQ. Elekta tries to come up with new technology all...

Jan 2021
(0)
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VP/Other Executive

The vendor needs to deal with our third-party vendors well and keep those interfaces moving. The...

Jan 2021
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Physicist

The vendor's training isn't great, but it isn't awful. The training is serviceable. Elekta would be...

Jan 2021
(0)
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Physicist

We don't get unexpected bills, but Elekta does tend to package different software add-ons if we want...

Jan 2021
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Physicist

The vendor's upgrade process isn't the best. There was a lack of coordination with the most recent...

Jan 2021
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Physicist

The vendor has an overreliance on remote support. They seem to be in love with the idea that...

Jan 2021
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Manager

I like being able to have access to different modalities of treatment for the patients. I can see...

Jan 2021
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Director

We have no intentions of moving away from Elekta's products. The vendor works super hard to make us...

Jan 2021
(0)
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Director

The product is very user friendly and meets our needs 100%. Anybody could pick it up very quickly....

Jan 2021
(0)
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Director

Elekta has bent over backward to be available to us whenever we have needs. They have worked hard to...

Jan 2021
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Physicist

It doesn't seem like MOSAIQ has evolved. The system still feels a little clunky in respect to the...

Jan 2021
(0)
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Physicist

I would recommend MOSAIQ to others. In our field, we basically just have what we have. Not a lot of...

Jan 2021
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Manager

Our company talks about going to the product's biggest competitor at times, but we don't want that...

Jan 2021
(0)
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Manager

The product meets all the standards. I can't think of anything that hasn't been met. I am quite...

Jan 2021
(0)
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Director

Elekta is very responsive and supportive; if I need them, they are there. Any time we have had an...

Jan 2021
(0)
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Director

The vendor could probably have a quicker availability for upgrades. We are just a bit behind in some...

Jan 2021
(0)
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Director

The biggest challenges we have had are related to contracts, addendums, and modifiers. We purchase...

Jan 2021
(0)
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Manager

MOSAIQ interacts well with our other programs. We have purchased a lot of those programs from...

Jan 2021
(0)
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Manager

Having worked on MOSAIQ for most of my career, I would give the product a perfect score. But our...

Jan 2021
(0)
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Manager

Elekta is always coming up with something to sell us to make our life easier.

Jan 2021
(0)
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Manager

Elekta responds to our needs as soon as we call the help desk. When the help desk people can't solve...

Jan 2021
(0)
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Manager

If we have a problem and it doesn't get taken care of right away, we can just escalate. We have...

Jan 2021
(0)
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Manager

The vendor asks for money but doesn't charge us for some things. The pricing always depends on the...

Jan 2021
(0)
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Manager

The system is not intuitive. We need training. The vendor does provide ongoing training. The...

Jan 2021
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Manager

When we need to contact support, the call is never quick. We always have to create a case and wait...

Jan 2021
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Physicist

I like the customizability of Elekta's product. We have a lot of flexibility to customize the system...

Dec 2020
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Physicist

Elekta has been promising a new GUI interface for a long time, but we still haven’t seen it. We...

Dec 2020
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Analyst/Coordinator

We are in a position where we are trying to figure out whether we want to stick with our current...

Dec 2020
(0)
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Analyst/Coordinator

The vendor is always responsive. When we come to them with questions, they dig in to find answers....

Dec 2020
(0)
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Analyst/Coordinator

Up until COVID-19, people have been on-site to help us. There has been a gap in Elekta's support...

Dec 2020
(0)
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Physicist

Elekta has not kept their promises along the lines of functionality. We go to meetings, and they...

Nov 2020
(0)
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Physicist

When we reach out to Elekta's support, it seems like we can get some people to actually help us out.

Nov 2020
(0)
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CMIO

Our doctors have had a good experience with MOSAIQ.

Nov 2020
(0)
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Manager

We have had MOSAIQ for both medical and radiation oncology, but that usage is changing. We are...

Jul 2020
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CEO/President

Elekta is strong with radiation oncology, and they have been focusing more on the IT side of things....

Jul 2020
(0)
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CEO/President

We have worked with Elekta for a long time and have always appreciated that the system covers...

Jul 2020
(0)
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Manager

I have used the system for so many years, so I personally think it is intuitive, easy to use, and...

Jul 2020
(0)
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Manager

I have worked with MOSAIQ for a long time, but we are in the process of moving to another system....

Jul 2020
(0)
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Manager

When it comes to the vendor's implementation services, every time we put in something, there is a...

Jul 2020
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Manager

MOSAIQ's integration is good, especially on the radiation side. A number of people have come in with...

Jul 2020
(0)
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Manager

Elekta avoids charging for every little thing; they are pretty good. We have a service contract....

Jul 2020
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Manager

I would like to see improvements with the documents, like with interfacing documents and pushing...

Jul 2020
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Manager

The solution has good quality control because of its ability to talk and handle the linear...

Jun 2020
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Manager

A lot of the training is we come in, we get a machine, and the vendor trains us that year. Then we...

Jun 2020
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Director

We have been working on this product for many years, so we know how it works. The vendor is fine in...

Jun 2020
(0)
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Director

The vendor has taken their eyes off the ball with their other products because they are so focused...

Jun 2020
(0)
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Director

Once we have the cloud solution and if it works as advertised, my satisfaction will increase. If it...

Jun 2020
(0)
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Director

The vendor doesn’t promise as much as some other vendors promise now, but they do keep their...

Jun 2020
(0)
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Director

We have not had any problems with product upgrades. We use the vendor’s online health features, and...

Jun 2020
(0)
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Director

There are some products on the market that offer new features that Elekta’s product doesn’t offer...

Jun 2020
(0)
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Director

From the upgrades we have experienced and the reports we have gotten from the product, we have never...

May 2020
(0)
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Director

The product works as promoted. The vendor didn't overpromise and underdeliver. The product isn't...

May 2020
(0)
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Director

The vendor's phone and web support have been good. Everyone I talk to has been responsive to...

May 2020
(0)
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Manager

MOSAIQ works really well. It is fine. I like it way better than the alternatives. There are some...

May 2020
(0)
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Manager

Elekta has been great in regard to the COVID-19 crisis. My local service representative is very good...

May 2020
(0)
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Manager

I would buy from Elekta again. The price point and functionality are there. Elekta has been running...

May 2020
(0)
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Manager

When it comes to training, I use the resources that Elekta has. Extra people come on-site and help...

May 2020
(0)
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Manager

I don’t think we take advantage of all the system’s features. I haven’t integrated anything lately....

May 2020
(0)
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