MOSAIQ - Radiation Oncology Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 3:46:37 PM and Model.EvProductId = 212860

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Functionality and Upgrades

We have had MOSAIQ for both medical and radiation oncology, but that usage is changing. We are...

Jul 2020
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CEO/President

Service and Support

Elekta is strong with radiation oncology, and they have been focusing more on the IT side of things....

Jul 2020
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CEO/President

Interfacing and Integration

We have worked with Elekta for a long time and have always appreciated that the system covers...

Jul 2020
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Manager

Functionality and Upgrades

I have used the system for so many years, so I personally think it is intuitive, easy to use, and...

Jul 2020
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Manager

Functionality and Upgrades

I have worked with MOSAIQ for a long time, but we are in the process of moving to another system....

Jul 2020
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Manager

Functionality and Upgrades

When it comes to the vendor's implementation services, every time we put in something, there is a...

Jul 2020
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Manager

Functionality and Upgrades

MOSAIQ's integration is good, especially on the radiation side. A number of people have come in with...

Jul 2020
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Manager

Sales and Contracting

Elekta avoids charging for every little thing; they are pretty good. We have a service contract....

Jul 2020
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Manager

Functionality and Upgrades

I would like to see improvements with the documents, like with interfacing documents and pushing...

Jul 2020
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Manager

Functionality and Upgrades

The solution has good quality control because of its ability to talk and handle the linear...

Jun 2020
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Manager

Other Observations & Comments

A lot of the training is we come in, we get a machine, and the vendor trains us that year. Then we...

Jun 2020
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Director

Functionality and Upgrades

We have been working on this product for many years, so we know how it works. The vendor is fine in...

Jun 2020
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Director

Other Observations & Comments

The vendor has taken their eyes off the ball with their other products because they are so focused...

Jun 2020
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Director

Future Outlook

Once we have the cloud solution and if it works as advertised, my satisfaction will increase. If it...

Jun 2020
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Director

Relationship

The vendor doesn’t promise as much as some other vendors promise now, but they do keep their...

Jun 2020
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Director

Functionality and Upgrades

We have not had any problems with product upgrades. We use the vendor’s online health features, and...

Jun 2020
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Director

Technology

There are some products on the market that offer new features that Elekta’s product doesn’t offer...

Jun 2020
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Director

Functionality and Upgrades

From the upgrades we have experienced and the reports we have gotten from the product, we have never...

May 2020
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Director

Functionality and Upgrades

The product works as promoted. The vendor didn't overpromise and underdeliver. The product isn't...

May 2020
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Director

Service and Support

The vendor's phone and web support have been good. Everyone I talk to has been responsive to...

May 2020
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Manager

Functionality and Upgrades

MOSAIQ works really well. It is fine. I like it way better than the alternatives. There are some...

May 2020
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Manager

Service and Support

Elekta has been great in regard to the COVID-19 crisis. My local service representative is very good...

May 2020
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Manager

Functionality and Upgrades

I would buy from Elekta again. The price point and functionality are there. Elekta has been running...

May 2020
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Manager

Implementation and Training

When it comes to training, I use the resources that Elekta has. Extra people come on-site and help...

May 2020
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Manager

Other Observations & Comments

I don’t think we take advantage of all the system’s features. I haven’t integrated anything lately....

May 2020
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Manager

Relationship

We only use the product for radiation oncology. We need it. The vendor hasn’t really promised...

Apr 2020
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Director

ROI / Cost (care and feeding)

Elekta only charges for what we purchase. When we purchase something and don't implement it or use...

Mar 2020
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Director

Relationship

I would give Elekta the highest score for executive involvement, especially lately. Working with the...

Mar 2020
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Director

Functionality and Upgrades

We are using Elekta's system fully. We use it with the linear accelerator and for treatment...

Mar 2020
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Director

Future Outlook

When we implement new pieces of the product, we will use the system from a handheld device, and that...

Mar 2020
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Manager

Relationship

Elekta is a fairly good vendor, and MOSAIQ is fairly well supported. That is important to me in my...

Mar 2020
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Manager

ROI / Cost (care and feeding)

Ultimately, I can depend on Elekta's product methodology. I have a lot of confidence in that. I have...

Mar 2020
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Manager

Future Outlook

MOSAIQ is still part of our long-term plans. There is always pressure to assess the applications for...

Mar 2020
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VP/Other Executive

Other Observations & Comments

We have some issues with our linear accelerators. We also have communication issues with our MOSAIQ...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

In general, MOSAIQ has worked very well. There are some good parts that we have enjoyed that the...

Jan 2020
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VP/Other Executive

Other Observations & Comments

MOSAIQ has been part of our long-term plans. Because of issues we are having with integration, we...

Jan 2020
 Helpful

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VP/Other Executive

Implementation and Training

Elekta doesn't provide a whole lot of ongoing training. The online support isn't good. My rating for...

Jan 2020
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VP/Other Executive

Interfacing and Integration

I will give Elekta the highest rating for supporting our interoperability goals. The system...

Jan 2020
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VP/Other Executive

Future Outlook

With the changes that Elekta is making, I predict that my satisfaction will be higher in 12 months....

Jan 2020
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VP/Other Executive

Future Outlook

Historically, MOSAIQ has been a solid performing product. It has a nice breadth of features that...

Jan 2020
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VP/Other Executive

Other Observations & Comments

Our satisfaction with the vendor over the next 12 months depends on whether they do some things we...

Jan 2020
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VP/Other Executive

Relationship

Recently, the vendor's executives have been much more involved and have been trying to address our issues....

Jan 2020
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VP/Other Executive

Future Outlook

There is a lot going on in the field, and I am continually assessing it. We have had challenges in...

Jan 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I want to integrate with a competing product. I realize that it takes two to tango and that the...

Jan 2020
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Physicist

Functionality and Upgrades

MOSAIQ has been around for many years, and I am very familiar with it. I like the fact that I know...

Jan 2020
 Helpful

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Physicist

Interfacing and Integration

There are some shortcomings with MOSAIQ, but like everything else, we cannot have perfection. The...

Jan 2020
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Physicist

Interfacing and Integration

At this point, I think MOSAIQ is maxed out on improvements. I don't think MOSAIQ has any other...

Jan 2020
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Physicist

Functionality and Upgrades

I am pretty happy with the software in general. There hasn't been anything that really stands out...

Jan 2020
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Director

Functionality and Upgrades

MOSAIQ is more friendly for the doctor and for dosimetry. The scheduling piece isn't as user...

Jan 2020
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Director

Functionality and Upgrades

I wish that MOSAIQ had better reports. We really have to work on getting a report, and the process...

Jan 2020
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Director

Service and Support

The customer support is awesome. It might take a few days for the support people to get back to us,...

Jan 2020
 Helpful

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Director

Future Outlook

We can't integrate MOSAIQ with our third-party system. Everything has to be entered manually. It...

Jan 2020
 Helpful

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Physicist

Interfacing and Integration

MOSAIQ is well integrated with the MOSAIQ system for medical oncology and our other Elekta...

Dec 2019
 Helpful

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Physicist

Lessons Learned

I would buy MOSAIQ again if we were in a different environment, such as if we had an Elekta linear...

Dec 2019
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Physicist

Future Outlook

We plan to replace MOSAIQ as soon as we have the money to do so. If it were up to me, we would have...

Dec 2019
 Helpful

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Director

Future Outlook

MOSAIQ has had some ups and downs, and Elekta has been slow to develop on the software side at some...

Dec 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

MOSAIQ is pretty solid for radiation oncology, and it works with our other Elekta solutions. One...

Dec 2019
 Helpful

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Manager

Relationship

We haven’t had any additional training since the implementation, but we really haven’t needed it. My...

Dec 2019
 Helpful

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CIO

Service and Support

Elekta’s customer service has been good. Awhile back, I had a hard time getting in touch with the...

Dec 2019
 Helpful

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CIO

Functionality and Upgrades

When we compare MOSAIQ to other systems, the functionality does look dated. That doesn’t have a ton...

Dec 2019
 Helpful

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CIO

Functionality and Upgrades

I am not confident that Elekta will move forward aggressively and have a future platform that will...

Dec 2019
 Helpful

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CIO

Functionality and Upgrades

Functionality is an issue with MOSIAQ. We are piecing together everything, and Elekta is exporting...

Dec 2019
 Helpful

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CIO

Other Observations & Comments

We are unsure of whether MOSIAQ is part of our long-term plans. We are going through some reviews of...

Dec 2019
 Helpful

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CIO

Service and Support

I have not had any issues with Elekta not keeping their promises. No problems have risen to my...

Dec 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

I don’t recall seeing a lot of expenses come through from Elekta that we weren’t anticipating.

Dec 2019
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CIO

Functionality and Upgrades

We have done basic upgrades, and there may be a conversation about those, but I don’t think there...

Dec 2019
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CIO

Implementation and Training

I haven’t seen any training from Elekta, but they did a webinar when we got a new staff member. So I...

Dec 2019
 Helpful

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CIO

Service and Support

Elekta doesn’t provide new technology unless I search for it. I don’t get emails from Elekta that...

Dec 2019
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CIO

Relationship

Elekta is not proactive at all. For example, I called them several times before I got a straight...

Dec 2019
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CIO

Relationship

I haven’t seen an executive from Elekta, and I am unaware of any, so they have no presence with us...

Dec 2019
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CIO

Service and Support

MOSIAQ is meeting bare minimum requirements for us with the patient side. Elekta isn’t doing...

Dec 2019
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CIO

Other Observations & Comments

If I take into account the fact that the servers are reliable and that Elekta is responsive most of...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system has to connect to specific sequencer computers that are on-site behind specific...

Nov 2019
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Analyst/Coordinator

Service and Support

Working with the vendor’s development team is a bit more difficult than the vendor's support team....

Nov 2019
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Analyst/Coordinator

Interfacing and Integration

The vendor could work on improving the interoperability of their own products. The vendor offers...

Nov 2019
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Analyst/Coordinator

Service and Support

Working with the vendor’s support team has always been very good. The support people are very...

Nov 2019
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Manager

Service and Support

Elekta’s support is amazing. They have people that have been around for 20 years. I hardly ever hang...

Nov 2019
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Manager

Functionality and Upgrades

MOSAIQ needs to have a continuity of everything working together in a more time-efficient manner. It...

Nov 2019
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Physicist

Implementation and Training

We basically have to pay for any ongoing training in terms of someone actually coming on-site. There...

Oct 2019
 Helpful

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Physicist

Functionality and Upgrades

MOSAIQ has a fairly easy-to-understand user interface. For the most part, it works pretty well....

Oct 2019
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Physicist

Functionality and Upgrades

Crashing doesn’t happen often, and I can’t think of a single instance of our other system crashing,...

Oct 2019
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Physicist

Functionality and Upgrades

I don’t think Elekta does anything proactively on the service side. They don’t have any sort of...

Oct 2019
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Physicist

Functionality and Upgrades

The way the system is configured and interfaces on our network is fairly complex. What I have...

Oct 2019
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Director

Other Observations & Comments

The system is a standalone system, and that is its downside. If I were the decision-maker and we...

Oct 2019