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MOSAIQ - Radiation Oncology
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

If I didn't have to use MOSAIQ, I wouldn't. That is because of the speed and performance. The...

Oct 2021
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Manager

The radiation oncology field is very siloed. There are few items that we get out when it comes to...

Oct 2021
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Manager

Elekta is a radiation treatment company, so they do a very good job with their treatment machines....

Oct 2021
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Manager

There is some ability built into the system for Elekta to monitor proactivity. Elekta does a pretty...

Oct 2021
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Manager

We have a large contract, so we have routine meetings with Elekta's management and upper level, and...

Oct 2021
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Manager

Even though I am switching to another vendor's product, I would purchase MOSAIQ again if it were up...

Jul 2021
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Manager

I would like to see improvement in MOSAIQ’s association of origin. The DICOM origin or coordinates...

Jul 2021
||
(0)
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Manager

I work with many of the people at MOSAIQ, and everybody has been competent. I have no issues with them....

Jul 2021
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Director

MOSAIQ has been a good solution for us. We have had it for several years and have seen the...

Jul 2021
||
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Director

Elekta is pretty good at keeping us updated and in the loop on what is coming up. We recently had an...

Jul 2021
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Director

We recently went through an update and training, and while the upgrade process was good, I think the...

Jul 2021
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Director

I would highly recommend MOSAIQ to others, and I actually do. The only time I don't recommend it is...

Jul 2021
||
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Manager

MOSAIQ is a good-quality solution, and it is easy to work with. As long as we know where to find...

Jul 2021
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Manager

I have used a different vendor's product in the past that was more aesthetically pleasing than...

Jul 2021
||
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Manager

MOSAIQ's last upgrade didn't go as smoothly as we wanted it to. It was a big upgrade, and we...

Jul 2021
||
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Manager

Elekta's training is top notch when we require it. For instance, we tried to move to 2D imaging to...

Jul 2021
||
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Manager

MOSAIQ locks up and shuts down at least once a week for an unknown reason. It is just an autopilot...

Jul 2021
||
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Manager

As far as integrating MOSAIQ in the way that we want to use it goes, the only thing that we are...

Jul 2021
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Director

We used to have a linear accelerator from Elekta, but we basically had to yellow tape it. Our field...

May 2021
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Director

The vendor's training would be better if they would actually send us a trainer who knew what they...

May 2021
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Director

It would be nice if we could create two fields in the system and name them different things. The...

May 2021
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Director

The vendor's support is slow about getting back to me. Our relationship with the vendor is very sour...

May 2021
||
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Director

The system could use some improvement in terms of the functionality of different types of treatment...

May 2021
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Director

The product has been really good. With radiation, we only have two options for systems. The system...

May 2021
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Analyst/Coordinator

MOSAIQ is a good product for this industry. It is a specialized product, and it does cover what the...

Apr 2021
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Director

MOSAIQ - Radiation Oncology is a good system for its specialty. Its biggest pro is its ease of use....

Mar 2021
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Director

We have asked Elekta for some things in the system, and we are still waiting to hear from them....

Mar 2021
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Physicist

Elekta has to work with a few other vendors, and some of the issues we have are because of...

Mar 2021
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(0)
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Physicist

The vendor doesn't keep their promises. They are pretty bad about that. I have used other products...

Mar 2021
||
(0)
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Physicist

We get variability with the phone and web support. When we talk to one person, the support might be...

Mar 2021
||
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Physicist

The product has been adequate at driving outcomes. It functions as a safety procedure and does the...

Mar 2021
||
(0)
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Physicist

About 20 years ago, this product was the number-one product on the market. No other product even...

Feb 2021
||
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Analyst/Coordinator

The product doesn't have good reporting capabilities. We write our own reports.

Feb 2021
||
(0)
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Analyst/Coordinator

Some project managers that are assigned to us are not as detail-oriented as we like to be with...

Feb 2021
||
(0)
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Analyst/Coordinator

Our most recent upgrade was not good. This was not my first upgrade with them, so I know the...

Feb 2021
||
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Analyst/Coordinator

With the product, there are documents, libraries, and all types of things available if users go...

Feb 2021
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Analyst/Coordinator

Elekta seems to be a little bit smaller, and they are focused on regions, so I can get up the chain...

Feb 2021
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Director

My doctors don't complain about MOSAIQ - Radiation Oncology. If there was something that the system...

Feb 2021
||
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Director

The only problem I have with MOSAIQ - Radiation Oncology is that it doesn't integrate with our main...

Feb 2021
||
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VP/Other Executive

I have nothing but good things to say about MOSAIQ. Elekta tries to come up with new technology all...

Jan 2021
||
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VP/Other Executive

The vendor needs to deal with our third-party vendors well and keep those interfaces moving. The...

Jan 2021
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Physicist

The vendor's training isn't great, but it isn't awful. The training is serviceable. Elekta would be...

Jan 2021
||
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Physicist

We don't get unexpected bills, but Elekta does tend to package different software add-ons if we want...

Jan 2021
||
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Physicist

The vendor's upgrade process isn't the best. There was a lack of coordination with the most recent...

Jan 2021
||
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Physicist

The vendor has an overreliance on remote support. They seem to be in love with the idea that...

Jan 2021
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Manager

I like being able to have access to different modalities of treatment for the patients. I can see...

Jan 2021
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Director

We have no intentions of moving away from Elekta's products. The vendor works super hard to make us...

Jan 2021
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(0)
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Director

The product is very user friendly and meets our needs 100%. Anybody could pick it up very quickly....

Jan 2021
||
(0)
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Director

Elekta has bent over backward to be available to us whenever we have needs. They have worked hard to...

Jan 2021
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Physicist

It doesn't seem like MOSAIQ has evolved. The system still feels a little clunky in respect to the...

Jan 2021
||
(0)
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Physicist

I would recommend MOSAIQ to others. In our field, we basically just have what we have. Not a lot of...

Jan 2021
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(0)
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Manager

Our company talks about going to the product's biggest competitor at times, but we don't want that...

Jan 2021
||
(0)
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Manager

The product meets all the standards. I can't think of anything that hasn't been met. I am quite...

Jan 2021
||
(0)
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Director

Elekta is very responsive and supportive; if I need them, they are there. Any time we have had an...

Jan 2021
||
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Director

The vendor could probably have a quicker availability for upgrades. We are just a bit behind in some...

Jan 2021
||
(0)
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Director

The biggest challenges we have had are related to contracts, addendums, and modifiers. We purchase...

Jan 2021
||
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Manager

MOSAIQ interacts well with our other programs. We have purchased a lot of those programs from...

Jan 2021
||
(0)
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Manager

Having worked on MOSAIQ for most of my career, I would give the product a perfect score. But our...

Jan 2021
||
(0)
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Manager

Elekta is always coming up with something to sell us to make our life easier.

Jan 2021
||
(0)
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Manager

Elekta responds to our needs as soon as we call the help desk. When the help desk people can't solve...

Jan 2021
||
(0)
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Manager

If we have a problem and it doesn't get taken care of right away, we can just escalate. We have...

Jan 2021
||
(0)
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Manager

The vendor asks for money but doesn't charge us for some things. The pricing always depends on the...

Jan 2021
||
(0)
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Manager

The system is not intuitive. We need training. The vendor does provide ongoing training. The...

Jan 2021
||
(0)
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Manager

When we need to contact support, the call is never quick. We always have to create a case and wait...

Jan 2021
||
(0)
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Physicist

I like the customizability of Elekta's product. We have a lot of flexibility to customize the system...

Dec 2020
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Physicist

Elekta has been promising a new GUI interface for a long time, but we still haven’t seen it. We...

Dec 2020
||
(0)
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Analyst/Coordinator

We are in a position where we are trying to figure out whether we want to stick with our current...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor is always responsive. When we come to them with questions, they dig in to find answers....

Dec 2020
||
(0)
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Analyst/Coordinator

Up until COVID-19, people have been on-site to help us. There has been a gap in Elekta's support...

Dec 2020
||
(0)
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Physicist

Elekta has not kept their promises along the lines of functionality. We go to meetings, and they...

Nov 2020
||
(0)
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Physicist

When we reach out to Elekta's support, it seems like we can get some people to actually help us out.

Nov 2020
||
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CMIO

Our doctors have had a good experience with MOSAIQ.

Nov 2020
||
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