MOSAIQ - Radiation Oncology Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

If we had any complaint about Elekta, it would be that they recently changed a third-party group...

Feb 2024
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Manager

Product

MOSAIQ runs well. I don't have any formal complaints about it. It does what it is supposed to do.

Feb 2024
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Manager

Relationship

I know enough people at Elekta who I can call on when I know that there is a bug. Elekta does a...

Feb 2024
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Manager

Relationship

In terms of things coming down the road from Elekta, I don't know that the vendor necessarily shares...

Feb 2024
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Manager

Culture, Value

Things have changed across the board everywhere at Elekta. Elekta no longer has an all-inclusive...

Feb 2024
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Director

Loyalty

Elekta has been slow to get their new version out, but things are starting to move, and we will be...

Dec 2023
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Director

Relationship

The quality of support is good, and we have seen improvements in the vendor's timeliness.

Dec 2023
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Manager

Relationship

Elekta’s help desk people are probably some of the most useful and friendly help desk people I have...

Dec 2023
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Manager

Loyalty, Product, Value

For radiation oncology, we average a small number of patients daily. That service is more of a...

Dec 2023
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Analyst/Coordinator

Relationship, Product

Elekta sends out product alerts. Over time, we get emails specifically alerting us of an identified...

Nov 2023
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Analyst/Coordinator

Operations

When we had new doctors start, Elekta provided them with training. The doctors seemed happy,...

Nov 2023
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Analyst/Coordinator

Operations, Product

We can do everything in MOSAIQ in three different ways. Based on the interfaces alone, we have to do...

Nov 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Elekta has newer versions. They have gone to the cloud. There are things that we haven't caught up...

Nov 2023
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Analyst/Coordinator

Relationship

When we talk to Elekta’s support team about software and stuff, if they don't know how to fix...

Nov 2023
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Analyst/Coordinator

Product

The system is one of the few solutions that can do a record and verification, which is required to...

May 2023
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Analyst/Coordinator

Culture, Value

For the most part, Elekta does not charge for every little thing. A lot of things are all inclusive,...

May 2023
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Analyst/Coordinator

Operations

For training, there is a lot of free online video training and documentation that is available to...

May 2023
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Analyst/Coordinator

Relationship

I would like to see more communication from Elekta. A lot of times, an issue arises, and an email is...

May 2023
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Analyst/Coordinator

Relationship, Operations

We had a decent relationship with Elekta during the last upgrade. I haven't had to deal with them...

May 2023
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Analyst/Coordinator

Relationship, Product

Our admins like the system, and the team that works with the product seems to be happy. Where we are...

May 2023
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Analyst/Coordinator

Loyalty

The system was going to have a better user interface and a mobile component, but that component...

May 2023
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Director

Product

I am told Elekta’s competitor’s product is a little more seamless, but we don't have any complaints....

May 2023
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Director

Relationship

Things are looking better with Elekta, and as part of the health system, we have support throughout...

May 2023
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Director

Product

Our DICOM namer tends to crash, but we are not sure whether that is a specific MOSAIQ problem or...

May 2023
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Director

Product, Value

MOSAIQ is important for us on the radiation oncology side. We feel that it helps us safely treat and...

May 2023
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Director

Relationship

We receive strong executive involvement from MOSAIQ from the top down. We have a call with the...

May 2023
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Director

Product

We have used MOSAIQ for a long time, and it is still one of the stronger solutions on the market in...

May 2023
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Director

Relationship

The vendor's support team is excellent, but we don't have to work with them very often because we...

May 2023
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Director

Operations, Product

We feel like MOSAIQ is easy for our IT team to support and easy for end users on the clinical side...

May 2023
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Manager

Product

Elekta's system is our core EMR for our full oncology department. We use it as a true comprehensive...

May 2023
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Manager

Culture, Value

We have a contract that is inclusive of upgrades, so we are always on the latest version of the...

May 2023
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Manager

Relationship

The vendor's support is excellent. I don't often have to use the vendor's support since everything...

May 2023
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Manager

Product

The system is solid and well thought out. We also appreciate the system's elevated security aspects,...

May 2023
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Manager

Loyalty

We are still working through details and trying to figure out our cloud strategy. We will likely be...

May 2023
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Manager

Product

MOSAIQ doesn't send anything to anybody. It is not user friendly.

May 2023
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Manager

Operations, Product

When we get the right user or subject matter expert, we can go in and manipulate what we want to get...

May 2023
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Analyst/Coordinator

Product

We use MOSAIQ for medical oncology and radiation oncology. We are a comprehensive cancer center and...

Mar 2023
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Analyst/Coordinator

Relationship

The vendor's support is strong, and we have live people who can help us and work with us. Even if we...

Mar 2023
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Analyst/Coordinator

Relationship, Product

We like having the same vendor for multiple systems. Our software network feels well connected and...

Mar 2023
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Analyst/Coordinator

Operations

The vendor's training has been good when we have needed it or when something is about to change....

Mar 2023
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CEO/President

Relationship, Product

We have used MOSAIQ for our radiation oncology EMR for a long time, and it has been stable. Elekta...

Mar 2023
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CEO/President

Loyalty, Product

We have not seen a lot of new technology from Elekta, and MOSAIQ is an older solution with a lot of...

Mar 2023
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Manager

Loyalty, Product, Value

The big thing about the product is that it is geared toward radiation oncology. That is a big plus....

Mar 2023
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Manager

Product

We have some interface issues with the product and our billing system. We would like to see things...

Mar 2023
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Manager

Loyalty, Product

We would like Elekta to put into place some of the things that we have requested. We would also like...

Mar 2023
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Analyst/Coordinator

Culture, Value

We have a service agreement with Elekta, and pretty much everything is covered under that agreement....

Mar 2023
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Analyst/Coordinator

Relationship

If there is a patient issue with the product, the vendor sends us an email that we have to...

Mar 2023
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Director

Loyalty

We have been using MOSAIQ for both medical oncology and radiation oncology for a long time and...

Mar 2023
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Director

Product

We have solid integration between our medical and radiation oncology sides because we use MOSAIQ for...

Mar 2023
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Director

Relationship

The knowledge of the Elekta team is unmatched. Elekta has a lot of long-term people and some who are...

Mar 2023
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Manager

Loyalty, Relationship, Product

We have been on MOSAIQ for radiation oncology for several years and don't plan on making any...

Mar 2023
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Manager

Relationship

The support is good on the MOSAIQ side, and we are usually able to get things taken care of pretty...

Mar 2023
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Manager

Loyalty

We are a comprehensive cancer center, but with the consolidation in healthcare, we are now part of a...

Mar 2023
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Manager

Product

I would like to see the vendor adopt a single sign-on functionality. It would be helpful for our...

Mar 2023
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Analyst/Coordinator

Product

One complaint with Elekta is that they make upgrades to things, and the system works for a while,...

Mar 2023
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Director

Relationship

We have a small, niche population. I am sure we could call the support team and ask whether a...

Mar 2023
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Physicist

Loyalty, Product

MOSAIQ doesn't perfectly integrate with the next product down the line. We have a combination of...

Mar 2023
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Physicist

Relationship

Elekta doesn't make any promises. We can submit product improvement requests, and I submit them...

Mar 2023
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Physicist

Operations

Elekta’s website is very hard to navigate. The user manuals are poorly written. They don't have good...

Mar 2023
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Physicist

Product

MOSAIQ has a couple of significant shortcomings that frustrate me a lot. In essence, the system has...

Mar 2023
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Physicist

Relationship

The vendor's customer support people are often unfamiliar with solutions that have already been...

Mar 2023
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Physicist

Relationship

The only way to find out whether there is an issue with MOSAIQ is to go to release notes or the...

Mar 2023
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